Online Course
Customer Care
Customer Care
Virtually everyone has had at least one experience of poor Customer Care, be it from rude or
unhelpful staff...
Entry Requirements
There are no specific entry requirements for this course.
Cost
Discounts are available for multiple use...
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Customer Care, Online Business Courses, E-learning Pathway Courses, Pathway Group

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Customer Care is part of the Business Courses Catalogue for e-learning courses with Pathway Group.It will teach you about the importance of excellent and consistent customer care which will improve your businesses reputation and success in the long-term.

For more information please visit: http://www.elearning.pathwaycourses.co.uk or e-mail@ info@pathwaygroup.co.uk or call: 0121 707 0550

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Customer Care, Online Business Courses, E-learning Pathway Courses, Pathway Group

  1. 1. Online Course Customer Care
  2. 2. Customer Care Virtually everyone has had at least one experience of poor Customer Care, be it from rude or unhelpful staff, undelivered promises, or something as simple as absence of an apology when experiencing a delay. Obviously there are examples of outstanding Customer Care but unfortunately these can seem to be the exception rather than the rule. What often frustrates customers is the fact that many of these grievances could be so easily avoided with thought, planning and training. This module is designed to show learners how they and their colleagues can make customers feel that their business is genuinely interested in them. On completion of this module learners will be able to: • Recognise why they need a Customer Care Programme. • Have a plan of campaign to install a Customer Care Programme in their company. • Understand Customer Care skills & how to use them. • Develop a complaints handling procedure that strengthens the bond between their company & their customers. Accreditation The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. Duration Approximately 3 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course. Target Audience This module is addressed to owners/managers of both small and large companies. However it also applies to employees as they make direct contact with both customers and prospective customers every day. E-LEARNING Learn Online
  3. 3. Entry Requirements There are no specific entry requirements for this course. Cost Discounts are available for multiple users (10 or more) for more information please contact info@pathwaygroup.co.uk or telephone us on: 0121 707 0550 Please Note that this is an online course £30.00 + VAT (£36.00 inc. VAT) Learn Online elearning.pathwaycourses.co.uk

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