Communications etiquette for the modern world
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Communications etiquette for the modern world

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Written with a Muslim mindset , but generally applicable. Requires updating due to newer technologies.

Written with a Muslim mindset , but generally applicable. Requires updating due to newer technologies.

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  • 1. Communications Etiquette in the Modern World
  • 2.
    • Traditional forms of communication:
    • Personal Meeting
    • Letters
    • Telephone
    • The etiquette, or code of conduct
    • for this communication
    • was clear and well laid out.
  • 3.
    • Now
    • newer methods
    • instant communication
    • constantly developed and introduced.
    • e.g. Cell phones, voicemail, text and voice messaging,
    • e-mail, instant messenger, Facebook.
    • The etiquette of using these
    • newly emerging technologies is undeveloped, or not widely shared
    • as yet.
  • 4.  
  • 5. Basic Communications Protocols
    • Greet
    • Know your audience
    • Separate work and social
    • Use appropriate medium
    • Be clear and unambiguous
    • Receive and act on the reply
  • 6. Perceived impact (and effort) in decreasing order:
    • face-to-face meeting
    • letter
    • fax
    • phone call
    • email
  • 7. Accept that:
    • not everyone checks their email constantly or even daily,
    • computers and phones are often unattended,
    • batteries run out,
    • phones get forgotten at home (or even stolen!),
    • or that maybe, some people value peace, quiet and privacy.
  • 8. Personal meeting (face to face)
    • Most powerful medium
    • Necessary for team building
    • Try and give undivided attention
    • Be aware that non-verbal content
    • is more than 90% of communication!
  • 9. Phones and cell phones
    • Don’t have music or Quran as your ringtone
    • Plan what you want to say before calling
    • Hang up after 3-5 bells
    • Don’t be offended if no answer or no call back
    • Ask if convenient to talk now, or if you should call later
    • Be articulate and brief
    • Verify that your message was understood
  • 10. Phones and cell phones (contd.)
    • Don’t talk on the phone when driving. If necessary, use speakerphone or Bluetooth
    • Decide when appropriate to answer the phone - immediately or later
    • If expecting an urgent call, apologise and warn others in advance
    • Hold private calls in private places
    • Your phone is your tool, not your master
  • 11. Phones and cell phones (contd.)
    • Turn mobile off or on silent in meetings and in the masjid
    • Set mobile voicemail to request text for urgent messages
    • The person you are talking to deserves your full attention
    • Be considerate to others around you
    • Technology is not power
    • – it doesn't signify your importance
  • 12. Text (SMS) and Voice messaging:
    • Do not expect an immediate response to your SMS. If it is urgent, then call.
    • Show restraint and avoid forwarding too many jokes and frivolous messages.
    • Verify that the information you have received is dependable and current before forwarding.
    • Avoid reading and answering SMS in meetings, or when driving. Do it later!
  • 13. The Net Generation
  • 14. E – Mail
    • Ensure your mail doesn’t embarrass you later
    • Be clear
    • Don’t send confidential or sensitive information
    • Be selective about what to forward – Info overload
    • Don’t blindly forward emails you receive
  • 15. E – Mail (contd.)
    • Remove list of previous recipients and use Bcc
    • Avoid sending bulky emails - send a link instead
    • Break out of e-mail jail
    • – talk to people, especially in important or sensitive situations
  • 16. Get a Real life!
  • 17. Chat, VOIP & Messenger, Facebook and virtual worlds
    • Remember the human
    • Islamic rules and limits still apply
    • It is forbidden to act like a non-Muslim
    • Remember that whatever goes on the net stays on the net, and often multiplies
    • Ping or Buzz before sending an IM;
    • don’t expect an immediate response
    • Update your status to be considerate to others
  • 18. The Net
    • Not everything you read is true
    • Don’t plagiarize
    • You are responsible forever for the consequences of what you post
    • Don’t be offensive. Manners matter
    • Protect yourself from viruses
  • 19. The Net
  • 20. The Core Rules of Netiquette from the book Netiquette by Virginia Shea
    • Remember the Human
    • Adhere to the same standards of behavior online that you follow in real life
    • Know where you are in cyberspace
    • Respect other people's time and bandwidth
    • Make yourself look good online
  • 21. The Core Rules of Netiquette (contd.)
    • Share expert knowledge
    • Help keep flame wars under control
    • Respect other people's privacy
    • Don't abuse your power
    • Be forgiving of other people's mistakes