In order to bring your SharePoint implementation to a greater level of maturity, your organization’s business processes are a critical consideration - from the technical as well as human perspective. Feedback on the SharePoint Maturity Model from SharePoint community members indicates that the biggest factor that drove SharePoint maturity upwards was the evaluation of their business processes and the automation of workflows.
The SharePoint Maturity Model is divided into three sections.
As we go along – please rank yourself using the sheet that was on your chair!Russ Edelman – “Different maturity levels within an organization are not unusual.”
For level 300 - This is a user application for Mortgage processing. SP is the interface - but we're moving from SP as the app to Mortgage Processing as the application. In this use case I'm a mortgage underwriter reviewing this document. At the top left, I have actions I need to take on this particular doc; At the middle left I have a case where everyone is organizing their work around this particular mortage; and at the bottom left, as a processor, I have an infoPath form (the Attribute Editor) that supplies the metadata that is related to the process. So again, I’m working in SharePoint, but I’m really thinking of this as the processing application rather than the platform on which it’s built.
You can see there is some overlap here with BI as well as with Composites and Applications.This was built for a UK insurance provider whose Goal is to complete all work that arrives before 3 pm within the same day.This workflow application allows the managers to allocate work to the right people as demands change throughout the day. Prior to this application, allocating work to employees was a very manual task. The application intelligently allocates work based on backlog, processing time, knowledge worker skills, and schedule availability (from Outlook). Managers SEE the backlog in Claims Inventory by Type, VIEW expertise, skill level, and availability here to the right, and edit assignments in the window below. In this way, the work is balanced and workloads can be changed on the fly according to demand.
Be sure to cover this at end of presentation
Provide the names of online resource content with the appropriate hyperlinks on this slide.
Transcript of "SharePoint Maturity and Business Process - Why They're Inseparable! - as presented 7 June 2011 at the Enterprise Enablement Virtual Conference"
Enterprise Enablement - SharePoint Maturity and Business Process Management – why they’re inseparable!<br />Sadie Van Buren<br />Senior Software Engineer<br />Bluemetal Architects<br />firstname.lastname@example.org<br />Twitter: @sadalit<br />
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Session Agenda<br />Am I in the right session?<br />What’s in it for me?<br />About the Speaker<br />About the SharePoint Maturity Model<br />SMM Competency Definitions<br />SMM Maturity Level Definitions<br />The SharePoint Maturity Model - overview<br />Business Process Maturity in SharePoint– detail & case studies<br />Next Steps<br />Credits & Resources<br />4<br />6/7/2011 - #entenable #spmaturity @sadalit<br />
Am I in the right session?<br />Yes, if:<br />You have a SharePoint implementation<br />You’d like to see that implementation reach its full potential<br />You’re ready to consider your organization’s business processes – from the technical as well as human perspective.<br />Feedback on the SharePoint Maturity Model from SharePoint community members indicates that the biggest factor that drove SharePoint maturity upwards was the evaluation of their business processes and the automation of workflows. <br />5<br />6/7/2011 - #entenable #spmaturity @sadalit<br />
What’s In It For Me?<br />If you take the time to go through the Maturity Model, you can:<br />Determine a baseline of your current state, and get a quantitative sense of your progress if you re-evaluate each year.<br />Develop your strategic roadmap, ultimately leading to:<br />Greater business process efficiency<br />A more trustworthy SP environment<br />Happier, more empowered users & higher adoption<br />More time for YOU - to innovate, rather than putting out fires or answering the same question over and over.<br />Help to build a data model that will help answer larger questions about where organizations are in their SP maturity by industry, number of years of use, etc.<br />6<br />6/7/2011 - #entenable #spmaturity @sadalit<br />
About the speaker<br />Working with SharePoint since beta 2003 version <br />PM, BA, IA, Solution Architect, “Configurator”<br />50 SharePoint implementations<br />Microsoft Certified Technology Specialist <br />Blog: A Matter of Degree - http://amatterofdegree.typepad.com/<br />Partnered with Global360 to create this presentation.<br />7<br />6/7/2011 - #entenable #spmaturity @sadalit<br />
About the SharePoint Maturity Model<br />Developed in Fall 2010 for the purpose of bringing a holistic view to a SharePoint implementation, and bringing standardization to the conversation around functionality, best practices, and improvement.<br />Based on the CMM and the MS SharePoint “pie”<br />Starts at 100 rather than 0<br />A framework rather than a formula<br />Typical rather than recommended<br />Does NOT currently cover:<br />Public-facing websites<br />Compliance and regulatory issues<br />Visual design and branding<br />Cloud/online versions of SP<br />Version 1 published 5 November 2010.<br />8<br />6/7/2011 - #entenable #spmaturity @sadalit<br />
Definition of the BP Competency<br />Linked business activities with a defined trigger and outcome, standardized by SharePoint and/or custom automated workflow processes. <br />SharePoint workflow facilitates the simple routing of tasks and documents between people; in this case SharePoint is the primary user application. <br />Business Process Management (BPM) orchestrates the movement and continuous optimization of work between people and systems; in this case, the user’s business process application is delivered on top of the SharePoint platform. <br />Areas of focus include data (unstructured/structured), workflow, user security / roles, reporting and analytics, tracking / auditing, process modeling and simulation, and process optimization.<br />6/7/2011 - #entenable #spmaturity @sadalit<br />17<br />
Next Steps<br />Complete the survey for this session!!<br />By completing the survey you will be entered in a drawing for a copy of Office 2010 Professional<br />Be sure to indicate any areas you would like follow-up on and a Microsoft rep will contact you.<br />Let us know if you would like to see more events like this and what kind of content you would like. (*hint: we need completed surveys to continue offering/improving these events)<br />6/7/2011 - #entenable #spmaturity @sadalit<br />
This session brought to you by:<br />Founded by ex-Microsoft product and technology executives<br />Helping clients architect, build, and deploy software solutions in 4 areas:<br />Application Modernization<br />Cloud Platforms<br />Information Management<br />User Experience<br />Deep and broad expertise in Microsoft and related technologies.<br />20 employees with over 125 years of previous experience working directly for Microsoft. <br />As the leader in process and case management solutions, Global 360 specializes in eliminating the annoying productivity killers that prevent businesses from delivering exceptional customer experiences. By reducing paper, automating processes and empowering individuals, Global 360 is changing how work gets done.<br />6/7/2011 - #entenable #spmaturity @sadalit<br />
Resources<br />www.sharepointmaturity.com<br />Overview of the Model<br />Self-assessment template<br />www.bluemetal.com<br />Architecture and strategy consulting services<br />SharePoint Maturity offering<br />www.global360.com<br />BPM software integrated with SharePoint<br />BPM consulting services<br />6/7/2011 - #entenable #spmaturity @sadalit<br />
Coming up Next – 3:00-3:50 pm<br />6/7/2011 - #entenable #spmaturity @sadalit<br />