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20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
20111115  - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara
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20111115 - The Business Value of SharePoint Maturity, as presented at Enterprise 2.0 Conference Santa Clara

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  • 1. The Business Value of SharePoint Maturity Presented at Enterprise 2.0 Santa Clara 16 November 201111/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 1
  • 2. What’s In It For You?In the Session• Gain a holistic sense of SharePoint as a platform & how you’re using it (we’ll cover 5 competencies out of 11)• Benchmark against others via data and case studiesBack at Work• Use the tools to do a full self-assessment• Build the organization’s strategic roadmap – Create a more trustworthy, stable SharePoint environment – Achieve greater business process efficiency – Drive adoption, and have happier, more empowered users• Gain a quantitative sense of progress by re-evaluating each year.• Contribute to a data model that will help answer larger questions about where organizations are in their SP maturity by industry, number of years of use, etc.11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 3
  • 3. Spoken: When I started with SP in 2002, as the PM of a project to replace my company’s homegrown Intranet, this is how it seemed: a new country to explore and develop,11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren exciting, lots of potential. 5
  • 4. Spoken: This is how the company’s leadership thought of SP – it’s all there for us, all we have to do is light it up. But when they found out that this was not the case…11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 6
  • 5. Spoken: … this is how they thought of SharePoint. It’s a lost cause. Too much work. We might completely have to scrap what we’ve done, and start over. There were highly vocal11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren naysayers of the project. 7
  • 6. Spoken: I knew that it wasn’t a lost cause, but it would take a lot of work: we would have to lay the foundation, both technically and culturally…11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 8
  • 7. Spoken: It would take a lot of time and resources…11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 9
  • 8. Spoken: We might have to outsource some of the work, and we went through and evaluation of service vendors to find one who could help us.11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 10
  • 9. Spoken: I knew I would have to find a way to bring the different departments, practices, and global offices together, to get agreement on some key decisions…11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 11
  • 10. Spoken: I’d have to work closely with people, some of whom I didn’t get along with…11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 12
  • 11. Spoken: I had the sense that that no matter what we built, it might not live up to people’s expectations of what a beautiful elegant Intranet should be…11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 13
  • 12. Spoken: And I knew we’d have to train everyone – not just the end users but the content owners, administrators, help desk…11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 14
  • 13. Spoken: There was a real risk that we’d all just kind of camp out on the intranet and do our own thing – get some work done there, but not truly commit or invest to its full potential…11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 15
  • 14. Spoken: But I’m here to tell you that you can get to Rome – we did, and that SP Intranet I helped build is still in use today. I stayed with it for three more years, building and improving,11/16/2011 - #spmaturity @sadalit ©2011 Sadalit Van Buren and then I went into Consulting. 16#e2conf
  • 15. Spoken: That’s when I started to see that most companies went through the same stages and faced the same challenges – but they all thought they were unique in their journey! This is11/16/2011 - #spmaturity @sadalit ©2011 Sadalit Van Buren how the SP Maturity Model was born. 17#e2conf
  • 16. What It Is:A model that incorporates both solution and readiness competencies. Core Advanced Readiness People & Publication Infrastructure Communities Composites & Staffing & Collaboration Applications training Business Process Integration Customizations Search Insight11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 21
  • 17. About the SharePoint Maturity Model• Developed in Fall 2010 for the purpose of bringing a holistic view to a SharePoint implementation, and bringing standardization to the conversation around functionality, best practices, and improvement.• Based on CMM and MS SP Pie• Starts at 100 rather than 0• A framework rather than a formula• Does NOT currently cover: – Public-facing websites – Compliance and regulatory issues – Visual design and branding – Cloud/online versions of SP• Version 1 published 5 November 2010.• Vetted by hundreds of SP Community experts around the world, from end-users to MVPs11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 22
  • 18. Maturity Level Definitions SharePoint Description Level 500 The particular area is functioning optimally and continuous improvement Optimizing occurs based on defined and monitored metrics. ROI is demonstrable. The particular area is centrally supported, standardized, and implemented 400 across the entire organization. Governance is defined and understood / Predictable followed. Maturation The way the particular area is implemented is defined and/or 300 standardized, but not in use across the entire organization. Governance Defined is defined but may not be widely understood / followed. ROI is considered. 200 The particular area is managed by a central group (often IT), but the focus Managed and definition varies by functional area, or is limited to a single area. 100 The starting point of SharePoint use. Initial11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 23
  • 19. Maturity Often Varies Within An Organization• Certain areas are better developed than others• Organizational requirements vary• Adoption can vary by group• Legacy issues can delay maturity11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 24
  • 20. The SharePoint Maturity Model – 1 alongCore Concepts Maturation also occurs – this vector Level Publication Collaboration Business Process Search Power users can edit existing workflows to adapt them to changing business needs on the fly. Users Content is personalized to the user. Users understand relationship of Collaboration occurs outside the leverage data from BPM to optimize Content is shared across multiple functions tagging to search results. 500 and systems without duplication. Feedback mechanism is in place for pages and firewall – i.e. with external contributors. Automated processes process, simulate on real data, clear bottlenecks, balance work across Process exists to create content w/no results. Automated exist for de-provisioning and workloads. Users have visibility into Optimizing taxonomy. Automated tagging may be present. archiving sites. the process and can provide tagging may be used. High volumes can be handled. feedback to process improvements. Business processes extend to external users. Workflow is a component of SP- Content is monitored, maintained, targeted Collaboration tools are used across based composite applications with Content types and custom to specific groups. Usage is analyzed. the entire organization. Email is connectivity to LOB systems. Users properties are leveraged in 400 Digital assets are managed appropriately. If more than one doc mgmt system is captured & leveraged. The system supports promotion of content from have access to process analytics and audit trails. Collaboration happens in Advanced Search and/or refiners. Results are Predictable present, governance is defined. Mobile access considered. WIP to final. Mobile access considered. the context of a work item as part of a dynamic, nonlinear business customized to specific needs, may be actionable. process (the “case”). Process is considered as a whole,Maturation Site Columns/ Managed Metadata Collaboration efforts extend rather than as automating functional standardize the taxonomy. Custom content sporadically to discussion threads, tasks. Transition from procedural Search results are analyzed. 300 Types are created. Custom page layouts & site templates are configured. Approval wikis, blogs, and doc libs with versioning. Site templates are document workflow to orchestration of dynamic business process. Best bets and metadata properties are leveraged to aid process is implemented. Incoming email developed for specific needs. SharePoint is becoming the BP Defined activated for some lists/libs. Site Map is Incoming email activated for some platform, w/the introduction of 3rd the search experience. present. Some content targeted to groups. lists/libs. party BPM tool to support more complex business rules. Business processes are designed; Custom metadata is applied to content. Mechanism is in place for new site some custom, departmental “no- Custom scopes employed to aid 200 Templates standardized across sites. Lists used rather than static HTML. Multiple requests. Collaboration efforts are collected in document libraries code” workflows (SP Designer, Visio, Spoken: Today we’re just focusing on or third-party tool) may be the search experience. More complex iFilters may be applied. document mgmt systems may be present (links emailed rather than implemented to handle simple Content may be federated. Managed w/out governance around purpose. documents). business rules (decision-based Search Center created. the Core Concepts plus one from routing). . Navigation & taxonomy not formally Advanced,iswhich is People and for Business process loosely defined. Out of the box SharePoint workflows Out of box functionality considered. Little to no checks on content. Out of box collaboration sites set up 100 Folder structure re-created from shared drives. Content that could be in lists is as needed without structure or organization. No formal process Communities. doclib or list are installed;and scopes; PDF (approval, collect feedback) query, results, leveraged sporadically. A There iFilter 11 some additional provides a central base of operations. content sources may be Initial posted in Content Editor WP. Out of box site templates / layouts are used. exists for requesting a new site. competencies in all. indexed. Any workflow is document- vs. application-centric. 11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 25
  • 21. Business Process Considerations Underlie All Competencies Business Process Competency Business Process Considerations11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 26
  • 22. Self Evaluation Matrix – Filled-in Example Publication Collaboration Business Search People & Composites & Integration Insight Infrastructure Staffing & Customizations Process Communities Applications & Admin. Training599 500 Optimizing500499 400 Predictable400399 300 Defined300299 200200 Managed199 100 Initial100 Date of Assessment 1/29/11 Years the organization has used SharePoint 7 Current SP Version (year + standard or enterprise if known) SP 2010 Enterprise # of users organization-wide 50 # of IT staff supporting SharePoint (combine part-timers & 2.5 include vendors if they are a regular part of your team) Organization’s Industry Professional Services 11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 36
  • 23. Data Model Examples11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 37
  • 24. Publication Presentation of content in SharePoint for consumption by a varied audience of authenticated users. Areas of focus include navigation, presentation of content (static vs. personalized), content organization and storage, customizations to the template, and approvals and workflow. Level Competency End User Perspective Content is personalized to the user. Content is shared I see the content that is relevant to me. 500 across multiple functions and systems without duplication. I can report a problem or make a suggestion about anything Feedback mechanism is in place for pages and taxonomy. Optimizing Automated tagging may be present. on the site. Content is monitored, maintained, targeted to specific I see the content that is relevant to my department or 400 groups. Usage is analyzed. Digital assets are managed location. appropriately. If more than one doc mgmt system is Predictable present, governance is defined. Mobile access considered. I know that the content is fresh and regularly maintained. Site Columns/ Managed Metadata standardize the taxonomy. Custom content Types are created. Custom When I navigate around the different sites, I know what to 300 page layouts & site templates are configured. Approval expect at each site. process is implemented. Incoming email activated for some Defined lists/libs. Site Map is present. Some content targeted to But I have no idea if the content is fresh or not. groups. Custom metadata is applied to content. Templates 200 standardized across sites. Lists used rather than static I know how to use metadata columns. HTML. Multiple document mgmt systems may be present Could you just post this for me? Managed w/out governance around purpose. Navigation & taxonomy not formally considered. Little to no checks on content. Folder structure re-created from 100 shared drives. Content that could be in lists is posted in I know how to publish a document in SharePoint. I still get to use my network drive, right? And folders? Initial11/16/2011 - #spmaturity @sadalitWP. Out of box site templates ©2011 Sadalit Van Buren Content Editor #e2conf / layouts are 39 used.
  • 25. Publication Presentation of content in SharePoint for consumption by a varied audience of authenticated users. Areas of focus include navigation, presentation of content (static vs. personalized), content organization and storage, customizations to the template, and approvals and workflow. Level Competency End User Perspective Content is personalized to the user. Content is shared I see the content that is relevant to me. 500 across multiple functions and systems without duplication. I can report a problem or make a suggestion about anything Optimizing Automated tagging may be present. Dynamic and personalized Feedback mechanism is in place for pages and taxonomy. on the site. Content is monitored, maintained, targeted to specific I see the content that is relevant to my department or 400 groups. Usage is analyzed. Digital assets are managed location. appropriately. If more than one doc mgmt system is Predictable present, governance is defined. Mobile access considered. I know that the content is fresh and regularly maintained. Site Columns/ Managed Metadata standardize the taxonomy. Custom content Types are created. Custom 300 Standardized and Targeted the different sites, I know what to When I navigate around page layouts & site templates are configured. Approval expect at each site. process is implemented. Incoming email activated for some Defined lists/libs. Site Map is present. Some content targeted to But I have no idea if the content is fresh or not. groups. Custom metadata is applied to content. Templates 200 standardized across sites. Lists used rather than static I know how to use metadata columns. HTML. Multiple document mgmt systems may be present Could you just post this for me? Managed w/out governance around purpose. Static and unorganized Navigation & taxonomy not formally considered. Little to no checks on content. Folder structure re-created from 100 shared drives. Content that could be in lists is posted in I know how to publish a document in SharePoint. I still get to use my network drive, right? And folders? Initial11/16/2011 - #spmaturity @sadalitWP. Out of box site templates ©2011 Sadalit Van Buren Content Editor #e2conf / layouts are 40 used.
  • 26. Maturity per Years of Use11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 45
  • 27. Publication – 100-level example Source: S. Van Buren11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 46
  • 28. Publication – 500-level example Source: Microsoft11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 48
  • 29. Collaboration Multiple individuals working jointly within SharePoint. Areas of focus include provisioning & de-provisioning, templates, organization (finding a site), archiving, using SP’s capabilities (i.e. versioning & doc mgmt, task mgmt, calendar mgmt, discussion thread, surveys, workflow). Level Competency End-User Perspective Collaboration occurs outside the firewall – i.e. with 500 Outside the can collaborate with external external contributors. Automated processes exist for I firewall Optimizing de-provisioning and archiving sites. contributors. Collaboration tools are used across the entire 400 organization. Email is captured & leveraged. Work is I can collaborate using my mobile device. Predictable promoted from WIP to Final which is leverageable. Mobile access considered. 300 Cross-enterprise and Ifuller functionality Collaboration efforts extend sporadically to discussion can use different collaboration tools or threads, wikis, blogs, and doc libs with versioning. Site Defined templates are developed for specific needs. site templates based on what I need. Mechanism is in place for new site requests. 200 Collaboration efforts are collected in document I email links rather than attachments. Managed libraries (links emailed rather than documents) Out of box collaboration sites set up as needed without 100 Team-centric, mostlyhave astorage for the work we’re We doc team site structure or organization. No formal process exists for Initial requesting a new site. doing.11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 50
  • 30. Maturity per Years of Use11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 53
  • 31. Collaboration – 100-level example Source: S. Van Buren:11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 54
  • 32. Collaboration– 400-level example Source: Nielsen Norman Intranet Design Annual 201011/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 55
  • 33. Business Process Linked business activities with a defined trigger and outcome, standardized by SharePoint and/or custom automated workflow processes. Areas of focus include data (unstructured/structured), workflow, user security / roles, reporting and analytics, tracking / auditing, process modeling and simulation, and process optimization. Level Competency End-User Perspective Power users can edit existing workflows to adapt them to Managers have a business process dashboard that allows changing business needs on the fly. Users leverage data them to see all work in progress as well as trends in demand. from BPM to optimize process, simulate on real data, clear 500 Analytics drive continuous improvements bottlenecks, balance work across workloads. Users have Processes are goal-driven with associated service level agreements. Operational data about the process is Optimizing visibility into the process and can provide feedback to examined regularly by business analysts for potential process improvements. Business processes extend to improvements. external users. We monitor business activities to understand what’s Workflow is a component of SP-based composite applications happening and identify potential hot spots. with connectivity to LOB systems. Users have access to 400 process analytics and audit trails. Collaboration happens in I went from using 7 different applications to a single one in order to get my work done. I can access my work from any Predictable the context of a work item as part of a dynamic, nonlinear browser-based environment, including those on mobile business process (the “case”). devices. Applications consolidated,We understand the need to automate processes to improve processes automated Process is considered as a whole, rather than as automating functional tasks. Transition from procedural document 300 workflow to orchestration of dynamic business process. how work gets done. The workflow can recognize me or my SharePoint is becoming the BP platform, w/the introduction role, and fill in information about me (“my manager”). Defined of 3rd party BPM tool to support more complex business Process work is assigned to roles, not people rules. Business processes are designed; some custom, We use simple workflows for tasks like approvals within our 200 departmental “no-code” workflows (SP Designer, Visio, or department. I initiate tasks or report their completion in third-party tool) may be implemented to handle simple Managed SharePoint. business rules (decision-based routing). . Business process is loosely defined. Out of the box There are workflows in are workflows in SharePoint? SharePoint? SharePoint workflows (approval, collect feedback) leveraged There What is a workflow? 100 sporadically. A doclib or list provides a central base of I know how to route a document for approval within Initial operations. Any workflow is document- vs. application- SharePoint 56 centric.11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren
  • 34. Maturity per Years of Use11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 59
  • 35. Business Process – 100-level example Source: S. Van Buren11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 60
  • 36. Business Process – 300-level example Source: Nielsen Norman Group Intranet Design Annual 201011/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 61
  • 37. Business Process – 500-level example Source: Global36011/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 62
  • 38. Search The ability to query indexed content and return results that are ranked in order of relevance to the search query. Areas of focus include scopes, display of results, optimization, integration and connectors, and performance. Level Competency End-User Perspective Users understand relationship of tagging to Information finds me, based on the preferences 500 search results. Automated tagging may be Optimizing Content finds me based on the preferencesbetter I (and others) I set. The more I tag, the I set used. High volumes can be handled. will be able to find. Content types and custom properties are Advanced Search helps me filter content before 400 leveraged in Advanced Search and/or refiners. I search for it. I can refine before and after Predictable Results customized to specific needs, may be searching. actionable. 3rd-party product may be used. The definitive item in my search results is Search results are analyzed. I can filter queries and results Best bets and 300 metadata properties are leveraged to aid the marked with a little star. We see where there Defined are gaps in the content & have process for search experience. creating content to fill gaps. Custom scopes and iFilters employed to aid the 200 search experience. Content may be federated. I can use SharePoint to search the intranet and Managed our shared drives at the same time. Search Center created. Out of boxuse keywordquery, results, and I functionality for search and don’tcan’t find anything. from results. 100 I expect much scopes; some additional content sources may Initial There’s Search in SharePoint? be indexed.11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 63
  • 39. Maturity per Years of Use11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 66
  • 40. Search – 100-level example Source: S. Van Buren11/16/2011 - #spmaturity @sadalit ©2011 Sadalit Van Buren 67#e2conf
  • 41. Search – 400-level example (query) Source: Nielsen Norman Intranet Design Annual 201011/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 68
  • 42. Search – 400-level example (results) Source: S. Van Buren11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 69
  • 43. People and Communities The human capital of the organization as represented in SharePoint by profiles, MySites, and community spaces (the virtual spaces that support particular areas of interest that may span or fall outside the organizational structure). Level Competency End-User Perspective Users can edit certain profile data that writes back 500 to AD or HRIS. MySites template is customized. When I want to find an expert resource, I can search the Optimizing Unified Community Experience participate in affinity groups. Communities / conversations extend to external profiles. External users can participants. Profile fields may integrate with LOB data. MySites I can subscribe to the things I’m interested in and the 400 are centralized (only one instance). Communities content will find me. My profile is automatically updated Predictable flourish under governance. Notion of subscription – with business data (e.g. projects I’ve worked on). to groups, topics, people. Org chart is dynamic. Custom profile fields reflect company culture; 300 Availability of tools enterprise-wide and community sites where photos are updated from central source. We have a company FaceBook, Defined MySites rolled out to all users, supported, trained. employees come together based on affinity. Community spaces connect a particular set of users. MySites rolled out to pilot groups or users. Out-of- 200 box profiles implemented. Community spaces may I hear we’re getting this thing called MySites. Managed be piloted. 100 Individual Needs Basic profile data imported from AD or other source. MySites host not created. Manually-created org I can see information about other users like email address Initial and telephone number. chart is published in SP.11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 70
  • 44. Maturity per Years of Use11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 72
  • 45. People and Communities – 100-level example Source: S. Van Buren11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 73
  • 46. People & Communities – 500-level example Source: Nielsen Norman Intranet Design Annual 201011/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 74
  • 47. People and Communities – 500-level example11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 75
  • 48. Spoken: Remember: you can get to Rome. You need to start small, and do proofs of concept and mockups as you progress on your roadmap. Use the Maturity Model as your guide.11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 101
  • 49. Call to Action• Fill out the session evaluation• Fill out the SMM self-assessment! – www.sharepointmaturity.com• Send me your data to help build a data model for everyone (your name & company name will remain anonymous.)• Contact me (contact info on next slide) – With Questions – With Feedback – If you’d like help assessing your SP implementation and learning more about how to get to greater SharePoint Maturity.11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 104
  • 50. Thank You!Sadie Van Buren• Twitter: @sadalit• LinkedIn: http://www.linkedin.com/in/sadalitSharePoint Maturity• Twitter: @SPMaturity• http://www.sharepointmaturity.com – Tools, templates, and resources11/16/2011 - #spmaturity @sadalit #e2conf ©2011 Sadalit Van Buren 106

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