Sachin P, PMP® Phone: +91 9916479838; Email:firstname.lastname@example.org Title Senior Business Analyst - Telecom Primary Skills Enterprise Telecom (Sales, Service Fulfilment & Service Assurance), Telecom Fraud and Revenue Assurance, OSS/BSS, NGOSS, eTOM, SID Synopsis! Currently working as Sr. Business Analyst at CGI in Telecom. Close to 5 years of experience in Telecom consulting, Requirements Gathering, Business Analysis, Testing, Implementation, Product & Domain Training and Post Implementation onsite-support for telecom operators. Experience in root cause analysis, gap analysis, troubleshooting, problem resolution and change management, as well as possessing extensive experience of identifying potential solutions and presenting the proposals to the client/management team. Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications along with customization of telecom software products. Part of technical leadership team managing the overall end to end implementation of OSS/BSS from system integration to COTS product deployment & to liaise between the customer, development team and system integrator regarding software functionality throughout the software development lifecycle. Extensive experience with software testing that includes Impact assessment, Requirement analysis, test scenarios and test case design, system testing, system integration testing, production verification testing, Test summary reports, defect management. Model driven development by capturing business requirements for process & data modeling in the form of Business Process Models (BPMs) using Websphere Business Modeler 7 (WBM) Utilized “As-is” & “To-be” Business Process Models at Program Level, Service specific Project Management Professional certified (PMP) by PMI International Software Testing Qualifications Board (ISTQB) certified. Frameworx Overview (Level 2) certified by TM forum. Business Process Framework (eTOM) Distilled (Level 2) certified by TM forum. Information Framework (SID) Distilled (Level 2) certified by TM forum. Subject Matter Expert with In-depth knowledge in Fraud Management, Revenue Assurance, Service Fulfillment & Service Assurance.Good understanding of GSM Call flows, 3G, 4G, LTE and WIMAX, Interconnect Billing (ICB).Instrumental in ensuring a successful UAT with the customer.Was a member of Center Of Excellence (COE) for LTE at IBM. Skill Set SOLARIS (5.10), AIX, Windows Oracle 9i, 10g. Business Modeling Tool such as Microsoft Visio, Web sphere Business Modeler 7. Frameworkx such as eTOM, SID & NGOSS. Automation Tool such as Marathon, Waitr. AT&T Specific Tools : PRISM, Mercury Quality Centre. Project Management Skills : Risk Management, Dependency Management, Schedule Planning.
Scholastics B.E (Mechanical) from HKBKCE, Bangalore. Visvesvaraya Technological University, Karnataka Professional Experience Organization : CGI India Duration : Dec 2010 –.Till DateRole: Senior Business AnalystClient: Bell, Canada.Preparation of Regression suit for Activation Gateway (ASAP) • Understanding the different network elements. • Prioritizing the Network elements. • Understanding existing test cases and test suite • Coming up with new scenarios for including them into the test suite.System rationalization of entire NB&T application architecture • Understanding the existing process flows. • co-coordinating with individual application teams to learn about the interfaces and map it in the architectural diagram using Microsoft VisioRoles & responsibilities for Business Analysts • Assisting Project & Resource managers to formulate the roles for a BA.Selection of a Requirements Management tool • Performing market analysis of available existing requirements management tools. • Tabulating the features of each of these tools along with pricing & performing a comparative study. • Selection of an appropriate requirements management tool based on selection criteria( Functional / Non – functional requirements)Member of BA COE to formulate functional training for aspiring BA’s in Telecom domain. Previous Organization: Organization : IBM India Pvt Ltd. Duration : Sep 2008 – Dec 2010.Role: Business ConsultantClient: AT&T, USProject:
AT&T deployed a next generation Ethernet network across the 22 state local serving areas. The network consistedof two types of IPAG elements. The first type, IPAG1, is used for access at the edge of the network. The secondtype, IPAG2, aggregates and switches traffic from multiple IPAG1s and forms the core of the next generationmetro Ethernet network. Together IPAG1 and IPAG2 represent the IPAG network. Target customers include retail,wholesale, resale, and internal (infrastructure).Job Responsibilities: Manage the requirements and ensure that all the phases have traceability to the requirements. Acting in a consulting capacity to other teams like AT&T Management, IBM Senior Management and IBM Delivery Teams, Testing & Quality. Experience in the documentation of specifications, design and development of use case scenarios. Ensuring that potential Business & Performance impacting issues/constraints/risks/dependencies are addressed in a timely manner so as not to have a negative bearing on Project Delivery. Write the Process flows “As-is” & “To-be” Business Process Models at Program Level, Service specific & Review the Process flows prepared and ensure quality of the same . Be the single point of contact for the customer and the team to address all the issues/queries related to Process flows and provide necessary guidance. Interact with Customer to understand the “As-is” process and propose the “To-be” process within the scope of the contract. Conduct Requirement Gathering Workshops like JAD & JAR’s Interact with the technical team to ensure that his plans and schemes have been properly understood and implemented. Project Progress Monitoring & Reporting, Project Level Issues Resolution, Technology Conflict Resolution and Cross-functional Process Flow Monitoring. Knowledge and good understanding of technologies employed in BSS/OSS systems Good knowledge in using the Business Process & Requirement Management Tools. Good knowledge on standards (TMForum, BPMN etc) Manage end-to-end technical solution and baselines through technical reviews ( BRRs, SRRs, CDRs, TRRs etc) which are essential for implementation success of the project. Analyzing slippages and address issues though Root Cause Analysis & Gap analysis Perform project retrospection and project closure activities.Role: Engineer- Subject Matter ExpertDuration: Sep -08 to Oct - 09Job Responsibilities:Subject Matter Expert for Nikira(Fraud Management System) & Onereview ( Revenue Assurance System)at !dea Cellular Ltd for IBM India Pvt Ltd Optimizing FMS and RA system to get accurate outputs and hence helping Idea to generate more revenue by working with the analysts to capture fraud and plugging revenue leakage. Worked on operations of VAS products. Solely dedicated to identify the persistence of leakages on the network elements. Responsible for internal audit functions for RA and related activities Reconciliation of data from various nodes and reporting any/all anomalies in the system by the reports Validations for NLD / ILD codes across all applicable network elements, ensuring sync amongst them Validations of UAT of all tariff plans (commercial and employee) for postpaid and prepaid revenue silos Rated CDR & TAP CDR’s and reject file analysis of Billing, IN systems & Roaming partners. Formation of NOC and processes to streamline 24x7 NOC Operation
Exposure to managed services, support methodologies and RA best practices process formulations across the organization revenue chain. Revenue and monthly variance reporting to top management with trending analysis Previous Organization: Organization : Subex Ltd. Duration : Nov 2006 –Sep-2008. Designation : Engineer- Global Delivery OrganizationSubex Ltd is the No. 1 vendor for fraud management solutions, worldwide. Product: Nikira (Telecom FraudManagement System)Nikira™ is an online telecom Fraud Management Solution built to Detect-Investigate-Prevent telecom frauds inthe network thereby plugging possible revenue leaks. Nikira™ is differentiated by its unique architecture thatharnesses the power of proven rules-based alarms and pattern matching driven by advanced statistical techniques.PROJECT DETAILS AT SUBEX:Project #1: Xlcom (Indonesia)Abstract: The project is a new installation of Nikira™ Version 5.4 at Xlcom – Indonesia thereby helping fraudmanagement and detection Team to effectively detect and prevent fraudulent activities in the network.This site is complex as the requirement includes a Credit management module to be implemented within FMS.Project #2: Mcel (Mozambique)Abstract: The project is a new installation of Nikira™ Version 6.1 at mCel – Mozambique thereby helping fraudmanagement and detection Team to effectively detect and prevent fraudulent activities in the network.Role: Engineer-Professional Service Organization.Job Responsibilities: • Understand COTS behavior and suggest to-be processes with minimum gaps. • Data Gathering & Validation through Requirement Gathering Workshops at the Customers site from the various Network Elements (MSC’s, Billing, HLR, IN, Roaming etc). • Performing gap analysis and data gathering to understand the client requirements. • Mapping business requirements and business processes of the client with the proposed technology/product solutions. • Research and evaluate alternative solutions, recommend the most efficient and cost effective solution. • Knowledge and good understanding of technologies employed in BSS/OSS systems. • Onsite Installation, configuration and ensuring successful signing of User Acceptance Test (UAT). • Good knowledge on the SDLC processes especially in-depth knowledge on the processes during Requirement Analysis, Design and Testing phase. • Pre-sales consulting and presentations for Revenue Assurance and Fraud Management solutions. • Worked with various teams inside R&D & non - R & D such as Solution Architect, Pricing, Delivery and co-ordinate for the overall presales project success.
Role: Engineer- Testing and Configuration.Project #2:Operator and Client Associations: • Airtel, India, Aircel, India, Vodafone, India, Hutch, Indonesia, Celtel, Nigeria, Sabafon, Yemen, MTN, Yemen, IDEA, India, Telcom, Malaysia, Globacom, Vodafone, Romania.Duration: May -07 to Feb-08Job Responsibilities: Solely responsible for testing of the new features and functionalities, defect reporting, Test Case Design for both Ranger and Nikira Test data, Test plan & test case preparation, System test execution, System Integration Testing and support, User Acceptance Testing and support. Test environment setup & Creation of Test summary report. Complete End-to-End migration testing for ‘Idea’ for an upgrade to a newer version of Nikira (Fraud Management System). Testing the new CR’s for the customer requirements or functionality. Personal DetailsFather’s Name : Mr. Premnath RDate of Birth : 24/04/1985Passport Details : Passport Number : Will be provided on demandMarital Status : SingleNationality : IndianReference: Contact Details will be provided on requestAchievement and Extracurricular activities: ( International Software Testing Qualifications Board) ISTQB certified engineer. Project Management Professional certified (PMP) by PMI Awarded Best Of IBM award at IBM for quality deliverables in the project with AT&T. Awarded with the “THANKS” award at IBM for successfully completing a SIP. “PAT ON BACK” Award for Quality release and demonstrating Subexian traits -> commitment and Customer satisfaction. Was rewarded with “Your presence has made a difference award” for the successful sign of the UAT for Xlcom project. Successfully launched new circles like Orissa, Kolkata, WB, TN and J&K circle for Idea. UAT conducted successfully for spice integration along with user training for Karnataka and Punjab circles. Initiating, driving and Successful completion of Systematic Improvement Plan (SIP) with the help of Idea Business users and IBM Ops team. User training conducted for all 20 circles of Idea on Nikira/Ranger, Fraud & Telecom domain.