Knowledge management

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Knowledge management

  1. 1. Knowledge Management– an introduction By Sachin Mohan Bhide sachinworking@gmail.com
  2. 2. Need• Developments in management science• Current and future business challenges• Business scenario – Political – Economic – Social – TechnologicalSachin Mohan Bhide,sachinworking@gmail.com
  3. 3. Concept• Data, information, knowledge chain• Knowledge: The psychological result of perception and learning and reasoning• Knowledge types – Tacit – ExplicitSachin Mohan Bhide,sachinworking@gmail.com
  4. 4. Concept…Knowledge management is the explicit andsystematic management of intellectual capital andorganizational knowledge as well as theassociated processes of creating, gathering,organizing, retrieving, leveraging, and usingintellectual capital for the purposes of improvingorganizations and the people in them.(Knowledge Management Concepts, Philosophy,and Theory module by ASTD)Sachin Mohan Bhide,sachinworking@gmail.com
  5. 5. Strategies1. Knowledge Strategy as Business Strategy2. Intellectual Asset Management Strategy3. Personal Knowledge Asset Responsibility Strategy4. Knowledge Creation Strategy5. Knowledge Transfer Strategy6. Customer-Focused Knowledge Strategy(Karl Wiig and the APQC-American Productivity andQuality Center)Sachin Mohan Bhide,sachinworking@gmail.com
  6. 6. Strategies…1. Developing and Transferring Best Practices2. Creating a new industry from embedded knowledge3. Shaping Corporate Strategy around knowledge4. Fostering and Commercialising Innovation5. Creating a standard by releasing proprietary knowledge(Day and Wendler of McKinsey & Company)Sachin Mohan Bhide,sachinworking@gmail.com
  7. 7. Architecture• User• Interface• Filter• Application• Middleware• Databases(The knowledge management toolkit by AmritTiwana, Simplified for audience by presenter)Sachin Mohan Bhide,sachinworking@gmail.com
  8. 8. Tools & practices• Knowledge Networks and Communities of Practice• Peer Assists• After Action Reviews• Peer Reviews• Exit Interviews(Knowledge Management Toolkit by UNDP)Sachin Mohan Bhide,sachinworking@gmail.com
  9. 9. Issues and challenges• Information or knowledge management?• Is knowledge management or strategy important?• Culture• Vision(Key issues in the new knowledge managementby Joseph M. Firestone, PhD & Mark W.McElroy)Sachin Mohan Bhide,sachinworking@gmail.com

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