Enterprise 2.0 and Knowledge Management

comprises a range of practices used in an organisation to identify, create, represent, distribute and enable adoption of insights and experiences. Knowledge management “ ” Wikipedia

the use of emergent social software platforms within companies, or between companies and their partners or customer s. Enterprise 2.0 is “ ” Andrew McAfee

Why does this matter to you?

Knowledge is power 10 areas of questions

1. Document? Person? Interaction?

2. Hoard? Share?

3. Formal? Informal?

4. Experts? Novices?

5. One? Many?

6. Management? Facilitation?

7. Inside? Outside?

8. Adoption?

9. Metrics? ROI?

10. What next?

http://bit.ly/km20
bookmarks, blogs, wikis, papers, reports, …
try it out
read what others have shared
blog what you’re learning
organize and share useful sites
experiment
[email_address]

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Enterprise 2.0 and Knowledge Management

by Sacha Chua

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