enterprise2.0 & knowledge Sacha Chua [email_address] This presentation reflects my personal opinion and not the official opinion of my employer. © 2009 Sacha Chua management http://bit.ly/km20

comprises a range of practices used in an organisation to identify, create, represent, distribute and enable adoption of insights and experiences. Knowledge management “ ” Wikipedia

the use of emergent social software platforms within companies, or between companies and their partners or customer s. Enterprise 2.0 is “ ” Andrew McAfee

Why does this matter to you?

Knowledge is power 10 areas of questions

1. Document? Person? Interaction?

2. Hoard? Share?

3. Formal? Informal?

4. Experts? Novices?

5. One? Many?

6. Management? Facilitation?

7. Inside? Outside?

8. Adoption?

9. Metrics? ROI?

10. What next?

http://bit.ly/km20 bookmarks, blogs, wikis, papers, reports, … try it out read what others have shared blog what you’re learning organize and share useful sites experiment [email_address]

bookmarks, blogs, wikis, papers, reports, …

try it out

read what others have shared

blog what you’re learning

organize and share useful sites

experiment

[email_address]