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Enterprise 2.0 and Knowledge Management

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  • 1. enterprise2.0 & knowledge Sacha Chua [email_address] This presentation reflects my personal opinion and not the official opinion of my employer. © 2009 Sacha Chua management http://bit.ly/km20
  • 2. comprises a range of practices used in an organisation to identify, create, represent, distribute and enable adoption of insights and experiences. Knowledge management “ ” Wikipedia
  • 3. the use of emergent social software platforms within companies, or between companies and their partners or customer s. Enterprise 2.0 is “ ” Andrew McAfee
  • 4. Why does this matter to you?
  • 5. Knowledge is power 10 areas of questions
  • 6. 1. Document? Person? Interaction?
  • 7. 2. Hoard? Share?
  • 8. 3. Formal? Informal?
  • 9. 4. Experts? Novices?
  • 10. 5. One? Many?
  • 11. 6. Management? Facilitation?
  • 12. 7. Inside? Outside?
  • 13. 8. Adoption?
  • 14. 9. Metrics? ROI?
  • 15. 10. What next?
  • 16. http://bit.ly/km20
    • bookmarks, blogs, wikis, papers, reports, …
    • try it out
    • read what others have shared
    • blog what you’re learning
    • organize and share useful sites
    • experiment
    • [email_address]