When once you have tasted flight, you will forever walk the earth with your eyes    turned skyward, for there you have been...
© 2011-2012 International Air Transport Association. All rights reserved.Printed in Canada.                               ...
4
TABLE OF CONTENTS1   Introduction                                6     Director General’s Message                7     Vic...
INTRODUCTION                   IATA’S MISSION                   IS TO REPRESENT, LEAD AND SERVE                   THE AIRL...
Aviation is a wonderful industry. It                                  helps create $3.5 trillion worth of                 ...
The IATA Training and Development                                      Institute (ITDI) develops Human                    ...
240airlinesIATA IS COMPRISED OF OVER 240AIRLINES AROUND THE WORLD …84percent… WHICH REPRESENTS 84%OF THE WORLD’S SCHEDULED...
ITDI OVERVIEW
12
Empowering Peopleand the IndustryAs the leading provider of global aviation training solutions andprofessional development...
Global reach          ITDI offers one of the industry’s          most dynamic and innovative          training solutions w...
30+diplomas                                                   An                                                   investm...
Global, Academic     and Industry Partners     With over 350 partners around the globe, IATA training is easily accessible...
IATA-Nanyang Business SchoolAdvanced Management Program in Air Transport (INAMP)IATA Training and Development Institute (I...
IATA-Harvard Business Publishing     Leadership and Management Diploma     IATA and Harvard Business Publishing have partn...
IATA Regional Training Partners (RTP)IATA Regional Training Partners are independent organizations that offer a selection ...
ASIA PACIFIC                                      LATIN AMERICA     Asset Aviation International                      Miam...
MIDDLE EAST ANDNORTH AFRICAArab Air Carriers Organization (AACO)              GCAS - Gulf Centre for Aviation StudiesAACO ...
Authorized Training Centers (ATC)     IATA Authorized Training Centers (ATC) are independent training facilities authorize...
IATA Training CentersIATA Training Centers are strategically located in every corner of theglobe, in some of the world’s m...
Geneva Training Center     The Geneva Training Center is ideally located next     to the Airport and within six minutes of...
Singapore Training CenterThe Singapore Training Center offers fiveclassrooms and is located in the heart ofSingapore near ...
Training Solutions     Instructor-led Training                                   Learning Technology     Classroom Trainin...
Distance LearningTechnologyIATA Learning Technology courses deliver comprehensive instructionto busy aviation and travel i...
Explore possibilities in:     International Aviation Training                          to give you the skills and knowledg...
Instructor-Led LearningClassroom TrainingIATA Training and Development Institute offers over 300 uniquecourses each year l...
In-Company Training     Customized and cost-effective in-company training developed     exclusively for your company’s nee...
Diploma ProgramsIn these difficult economic times it is becoming increasingly importantto differentiate one-self, resultin...
SPECIALIZATIONS
Air Navigation     Services     Air Navigation Service Providers (ANSP) are not only responsible for providing safe, effic...
DIPLOMASDiploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.IATA awards...
•	   Human Factors in Aviation     •	   Train the Trainer for Threat and Error Management in Air Traffic Control     •	   ...
NEW!   Train the Trainer for CNS, AIS and MET Officers       Benefits:       •	 Understand the principles of adult learnin...
Airline Management     and Aviation Law     Getting the basics right is difficult enough in “normal times.” Today, airline...
DIPLOMAS         Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.  ...
NEW!   Airline Business Development            Required:            •	   Advanced Airline Marketing            •	   Advanc...
Airline Social Media StrategyThrive in today’s marketing environment by mastering social media. Explore how this user-driv...
IATA AIRLINE MANAGEMENT PROGRAM         www.iata.org/training-airlinemgt         IATA AVIATION LAW PROGRAM         www.iat...
43
Airport     IATA Airport training programs cover every aspect of the sector: Airport Planning, Design, Management     and ...
DIPLOMAS       Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.    ...
COURSE HIGHLIGHTS            Advanced Airport Operations            Benefits:            •	 Discover techniques and princi...
CONTACT INFORMATION:   Dimitrios SANOS                                                                                    ...
Aviation Security     Civil Aviation Security is an important pillar within the aviation industry. Annual passenger and ai...
DIPLOMASDiploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.IATA awards...
COURSE HIGHLIGHTS            Airport Security Operations            Benefits:            •	 Plan and implement airport sec...
CONTACT INFORMATION:   Eli MANDELAWY                                                                                      ...
Cargo and Dangerous     Goods Regulations     In 2010 the Air Cargo industry managed to regain profitability. This profita...
DIPLOMAS       Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.    ...
Dangerous Goods Regulations     Required:     •	   Cargo Skills and Procedures     •	   Dangerous Goods Regulations Initia...
COURSE HIGHLIGHTS       Professional Air Cargo Supervisor       Successful businesses know that investing in the next gene...
Cargo Customer Service Excellence     Only the Great Survive – Creating Profit through Service Excellence     Good service...
CONTACT INFORMATION:   Isabella ANDERSON                                                                                  ...
Civil Aviation Management     and Safety     The Civil Aviation Authorities (CAAs) of the world are responsible for the ov...
DIPLOMASDiploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.IATA awards...
COURSE HIGHLIGHTS     Senior Civil Aviation Management     Benefits:     •	 Gain an overview of the history, laws, convent...
Managing Aviation Policy and RegulationBenefits:•	 Receive an overview of aviation policy and economic regulation in light...
Fuel and the Environment     For airlines, management of fuel purchasing and supply is vital to the bottom line. Airlines ...
DIPLOMASDiploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.IATA awards...
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
ITDI 2012 Worldwide Training Catalogue
Upcoming SlideShare
Loading in …5
×

ITDI 2012 Worldwide Training Catalogue

1,400 views
1,310 views

Published on

IATA Training and Development Institute 2012 Worldwide Training Catalogue

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,400
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
45
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

ITDI 2012 Worldwide Training Catalogue

  1. 1. When once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return. — Leonardo da Vinci2
  2. 2. © 2011-2012 International Air Transport Association. All rights reserved.Printed in Canada. 3
  3. 3. 4
  4. 4. TABLE OF CONTENTS1 Introduction 6 Director General’s Message 7 Vice President, Human Capital’s Message 82 ITDI Overview 10 Introduction to ITDI 13 Global Reach 14 Global, Academic and Industry Partners 16 Regional Training Partners (RTP) 19 Authorized Training Centers (ATC) 22 Accredited Training Schools (ATS) 22 IATA Training Centers (ITC) 23 Training Solutions 26 Distance Learning Technology 27 Instructor-Led Learning 29 Classroom Training 29 In-Company Training 30 Diploma Programs 313 Specializations 32 Air Navigation Services 34 Airline Management and Aviation Law 36 Airport 44 Aviation Security 48 Cargo and Dangerous Goods Regulations 52 Civil Aviation Management and Safety 58 Fuel and the Environment 62 Ground Operations 66 International Aviation 70 International Cargo 76 Organization and Human Performance 80 Quality and Airline Operations 86 Revenue Accounting and Control 90 Safety 94 Travel and Tourism 984 Registration, Contacts and Course List 104 2012 Course List 106 Registration 119 Membership Discounts 121 Corporate Contacts 122 5
  5. 5. INTRODUCTION IATA’S MISSION IS TO REPRESENT, LEAD AND SERVE THE AIRLINE INDUSTRY.6
  6. 6. Aviation is a wonderful industry. It helps create $3.5 trillion worth of business and supports over 33 million jobs in today’s globalized economy. These jobs provide challenging career openings in an industry that is a generator of prosperity - both material and of the human spirit.Well trained, knowledgeable and talented people are the cornerstone of our business.Aviation was built with the skills of people who were passionate about connecting theworld. The globalized economy that aviation has helped to build has created a dynamicoperating environment. To thrive, airline managements and individual airline professionalsmust make the right investment decisions continuously to build and reinforce relevant skillsand knowledge.IATA’s Training and Development Institute is focused on meeting the air transport industry’sneed for flexible, high-quality training. As the industry’s global association we have anunparalleled track record in expert training in all critical areas of the aviation business.Moreover, we have partnered with some of the world’s leading educational establishmentsto augment our general management offerings and ensure that courses are deliveredwith the latest learning techniques. Comprising the widest possible range of coursematerial with a strong geographical and cultural reach, ITDI training provides rewardingopportunities for every aviation professional.The IATA team looks forward to helping businesses and professionals build stronger careeropportunities in the world’s most exciting industry.SincerelyTony TylerDirector General and CEOInternational Air Transport Association 7
  7. 7. The IATA Training and Development Institute (ITDI) develops Human Capital for competitive advantage. We draw on our passion for learning, cutting edge technologies and our partnerships worldwide to meet - and anticipate - the evolving needs of air transport leaders everywhere. The demand for skilled people never went away during the industry’s downturn. Shifting workforce demographics, talent shortages and skills gaps continue to be shared concerns as the industry moves to renew and reinvent itself. ITDI has the solutions. Our cost-conscious diploma programs, innovative tools and renowned expertise will help you effectively manage your Human Capital at every level. Look to our total training solutions to help you develop, engage and retain the workforce you need for improved sustainability and performance. ITDI’s unique training model enables us to customize any of our 160 courses for in-company delivery or distance learning so that you can cover large groups with zero travel costs. Investing in Human Capital is a powerful response to meet the evolving challenges of the future. Let ITDI help you optimize your workforce talent to drive better business performance. For your competitive advantage and success. Sincerely, Guido Gianasso , Ph.D. Vice-President, Human Capital International Air Transport Association8
  8. 8. 240airlinesIATA IS COMPRISED OF OVER 240AIRLINES AROUND THE WORLD …84percent… WHICH REPRESENTS 84%OF THE WORLD’S SCHEDULEDINTERNATIONAL AIR TRAFFIC. 9
  9. 9. ITDI OVERVIEW
  10. 10. 12
  11. 11. Empowering Peopleand the IndustryAs the leading provider of global aviation training solutions andprofessional development programs, IATA Training and DevelopmentInstitute (ITDI) develops human capital for tomorrow’s air transportindustry.Our internationally recognized programs reflect the changing needsof our industry, and cover all areas of the aviation industry including:air navigation services, airline management and aviation law, airports,aviation security, cargo and dangerous goods regulations, civil aviationmanagement, ground operations, environment, organization and humanperformance, quality and airline operations, revenue accounting andcontrol, safety, and travel and tourism.We harness the power of technology to bring you a wide variety oftraining vehicles that are innovative, flexible and cost-effective. 13
  12. 12. Global reach ITDI offers one of the industry’s most dynamic and innovative training solutions with the global reach to positively impact every level of the aviation supply chain. We have a strong global client base, serving many leading airlines, airport authorities and civil aviation organizations in Europe, Asia, Africa, North and South America and the Middle East. For every industry segment, a solution. From safety to operations and infrastructure, the environment and more, ITDI’s programs are closely aligned with our industry priorities to provide comprehensive training that is consistent with our values. AIRLINE SAFETY AIRPORT AVIATION SECURITY QUALITY ANS GROUND OPERATIONS TRAVEL & TOURISM ENVIRONMENT CIVIL AVIATION LAW & FINANCE CARGO & DGR ORGANIZATION & HUMAN PERFORMANCE14
  13. 13. 30+diplomas An investment in your50locations employees generates150 immediatecountries returns.300instructors RETURN ON INVESTMENT Investing in employees not only provides them with an improved skill-set by which to work more300+ effectively and efficiently, but instills a level of confidence among clients, shareholders and other important stakeholders, resulting in an even more impressive bottom line for you.course offerings ITDI training solutions offer a smart, cost-effective way to update and fill your skills gaps to improve400 your output and meet the demands of the future. Over 80% of our students have said they would recommend an ITDI course to their colleagues.global partners10000 1 global trainingtrained through IATA Training Centers every year institute dedicated to55000 your successtrained through IATA Global Training Partnersevery year 15
  14. 14. Global, Academic and Industry Partners With over 350 partners around the globe, IATA training is easily accessible – no matter where you may be in the world. ITDI provides flexible training options and guidance designed around you and your goals. Whether you would like to receive personalized training delivered by experts at one of our Regional Training Partners (RTP), instruction on e-learning material and publications through an Accredited Training School (ATS), or register for an exam at one of our Authorized Training Centers (ATC), we’re here to help you every step of the way. • 15 Regional Training Partners (RTP) • 130 DGR Accredited Training Schools (ATS) • 220 Authorized Training Centers (ATC) Academic Partnerships ITDI works closely with prestigious academic institutions to develop innovative training solutions that meet the changing needs of our industry. Following are advanced degrees and diplomas designed to keep you on the leading edge of industry practices and advancements. IATA-Nanyang Business School Executive MBA – Air Transport Management The IATA-Nanyang Executive MBA – Air Transport Management is designed for experienced professionals and entrepreneurs who wish to pursue a Master of Business Administration (MBA) without interrupting their careers. The program is uniquely tailored to executives who seek current and actionable insights, focusing on best practices in leadership, strategic planning and management for the regional and global environment. It offers a practical focus, drawing on the latest research and application of leading business practices in a variety of organizational settings. The curriculum consists of 18 courses, including enrollment in the IATA-Nanyang Advanced Management Program in Air Transport. For more information, please visit www.iata.org/nanyang16
  15. 15. IATA-Nanyang Business SchoolAdvanced Management Program in Air Transport (INAMP)IATA Training and Development Institute (ITDI) and Nanyang Business School (NBS) have partneredto offer aviation professionals a premier training program, combining industry best practices, aninternationally renowned faculty and a leading-edge curriculum to equip executives with the knowledgeand skills necessary to thrive in an increasingly competitive global aviation environment.This intensive full-time program is conducted annually at NBS and ITDI over a period of 4 weeks, with twoweeks of the program conducted in Singapore at NBS and two weeks conducted in Geneva at ITDI. Thecurriculum consists of 12 modules which cover both industry and leadership aspects.Additionally, INAMP graduates who meet entry requirements for the Nanyang EMBA Program will beawarded academic credits toward their Executive MBA degree.For more information, please visit www.iata.org/nanyangIATA-University Of GenevaAdvanced Studies in Aviation ManagementIATA Training and Development Institute (ITDI) and the University of Geneva have partnered to offer a newexecutive degree tailored for aviation professionals. The program, launched in 2010, combines academicexcellence offered by the University of Geneva with highly practical and timely industry knowledge andpractices provided by ITDI. Spanning the full scope of aviation business issues, this executive degreeoffers a unique opportunity to gain specialized training while earning full academic credit.Courses are offered in a convenient 3-day format to accommodate working professionals and are jointlyconducted by IATA Registered Instructors and University of Geneva Professors at the University ofGeneva and IATA.Academic credit is available on three levels:• Executive MBA specialized in Aviation Management• Diploma of Advanced Studies in Aviation Management• Executive Certificates for individual aviation coursesFor more information, please visit www.iata.org/university-genevaIATA-Stanford Center For Professional DevelopmentAviation Management Certification ProgramIATA Training and Development Institute (ITDI) and the Stanford Center of Professional Development,Stanford University (Stanford) have partnered to offer an exclusive Aviation Management CertificationProgram for aviation industry professionals.ITDI’s Distance Learning Technology combines business management and aviation training with the goalof developing new aviation leaders to guide the next century of excellence in air transport. The curriculumoffers participants unique flexibility to learn at their own pace while acquiring internationally-recognizedcredentials.Upon completion, graduates will receive the new IATA - Stanford Aviation Management Certificateand will be registered with IATA as a Certified Aviation Management Professional (AvMP). This newAvMP designation may be placed after one’s name on business materials as a symbol of excellence andprofessionalism in the industry.For more information, please visit www.iata.org/stanford 17
  16. 16. IATA-Harvard Business Publishing Leadership and Management Diploma IATA and Harvard Business Publishing have partnered to offer the next generation of professionals, at all levels, new powerful Distance Learning Technology options focused on leadership and management in the areas of Aviation, Cargo and Travel and Tourism. The IATA-Harvard Leadership and Management Diploma incorporates Harvard ManageMentor (HMM) - the highly acclaimed e-learning program that delivers state-of-the-art, media-rich content furnished by Harvard Business School faculty, global business leaders and the foremost practitioners in business today; and spans a full scope of essential management topics and is offered in English, Spanish and Mandarin. To qualify, participants must successfully complete one eligible ITDI Distance Learning Technology course in aviation, cargo, or travel and tourism and 10 HMM modules of their choice to receive a co-branded IATA-Harvard Leadership and Management Diploma in the following specialty areas: Aviation; Cargo; or Travel and Tourism. Diplomas are offered in the following three specializations: • Leadership and Management Diploma in Aviation • Leadership and Management Diploma in Cargo • Leadership and Management Diploma in Travel and Tourism For more information, please visit www.iata.org/harvard Industry Partnerships International Civil Aviation Organization CAE Inc. (CAE) (ICAO) Montreal, Quebec Montreal, Quebec18
  17. 17. IATA Regional Training Partners (RTP)IATA Regional Training Partners are independent organizations that offer a selection of IATA classroomcourses and diploma programs.IATA carefully selects training partners to ensure the integrity and accessibility of our programs. Ournetwork is continually expanding as we work to meet the needs of a growing industry.Following is a list of IATA Regional Training Partners by region:AFRICAATNS Aviation Training Academy (ATA) Kenya AirwaysIATA Affiliated Regional Training Centre P.O. Box 19002, EmbakasiO.R. Tambo International Airport Nairobi, 00200ATNS Operational Complex, Gate 14 KenyaBonaero Drive, Bonaero Park Tel: +254-20 6422852Johannesburg, South Africa Fax: +254-020-3568984Tel: +27 11 570 0400 Website: www.kenya-airways.comFax: +27 11 961 0454Website: www.atns.com Contact: Mr. Jack MAINAContact: Tel: +254-20 6422852Mr. Dawie KOTZE Fax: +254-020-3568984Manager: Training Support and Finance Email: Jack.Maina@kenya-airways.comTel: +27 11 570 0400Fax: +27 11 395 3347Email: DawieK@atns.co.zaMrs. Tebogo ZULUIATA S.A. Training CoordinatorTel: +27 11 570 0400Email: TebogoZ@atns.co.zaGhana Civil Aviation Authority (GCAA)Aviation Training Academy (GATA)Private Mail BagKotoka International AirportAccra, GhanaTel: +233 277455790Fax: +233 302 773293Website: www.gcaa.com.ghContact:Mr. Maxwell Ocansey ARTHURManager Training, GATATel: +233302766171 Ext 1590/1591Email: moarthur@gcaa.com.ghMrs. Gloria SEBASTIANTraining Coordinator, GATATel: +233 277455790Email: glabse1@yahoo.com 19
  18. 18. ASIA PACIFIC LATIN AMERICA Asset Aviation International Miami Technology Group (MIATECH) Level 5, 10 Market Street Avenida Grau 273 Brisbane, Queensland 4000 Miraflores, Lima 18 Australia Peru Tel: +61 7 3103 6870 Tel: +011 511 241 7000 Fax: +61 7 3103 6871 Website: www.miatech.net Website: www.assetaviation.com Contact: Singapore Aviation Academy Mr. Luis VELAZQUEZ 1 Aviation Drive, Singapore 499867 Tel: +011 511 241 7000 Tel: +65 6 540 6368 Email: lvelazquez@miatech.net Fax: +65 6 542 9890 Website: www.saa.com.sg TALMA Training School Av. Elmer Faucett Contact: 2889 Oficina 101 Ms. Yung Tzen LIM Callao, Lima Cargo City Tel: +65 6 540 6368 Peru Fax: +65 6 542 9890 Website: www.talma.com.pe Email: LIM_Yung_Tzen@caas.gov.sg Contact: Mr. René ARMAS MAES Tel: +011 511 513 8900 Anexo 4305 EUROPE Email: rene.armas@talma.com.pe Air Baltic Training Ltd. Pilotu iela 6 Riga International Airport Latvia, LV-1044 Tel: +371 67668572 Fax: +371 67668511 Email: training@airbaltictraining.com Website: www.airbaltictraining.com Contact: Ms. Anta PLIENA Tel: +371 67668572 Fax: +371 67668511 Turkish Airlines Inc. Aviation Academy Ataturk Airport Gate B. Office: 604 34149 Yesilkoy, Istanbul Turkey Website: http://akademi.thy.com Contact: Mr. Muhittin Hasan UNCULAR Commercial and Ground Handling Training Manager Tel: + 90 212 463 63 63 ext. 17984 Fax: + 90 212 465 22 82 Email: muncular@thy.com20
  19. 19. MIDDLE EAST ANDNORTH AFRICAArab Air Carriers Organization (AACO) GCAS - Gulf Centre for Aviation StudiesAACO Regional Training Center GCAS, Abu Dhabi, U.A.E.Hussein Al-Jisr street Tel: +971 2 494 2386Building #5 Shmeisani, Fax.: +971 2 494 2366Amman, Jordan Website: www.gcas.aeP.O. Box 930039 – 11193 JordanTel: +962 6 568 3381 Contact:Fax: +962 6 568 3383 Ms. Yvonne O’KEEFFEEmail: rtc@aacortc.com Tel: +971 2 494 2386Website: http://www.aaco.org/Training Fax.: +971 2 494 2366 Email: yokeeffe@gcas.aeContact:Ms. Suzan OMARTel: +962 6 568 3381 Gulf Aviation AcademyFax: +962 6 568 3383 Academy Building 132Email: rtc@aacortc.com Road 2403, Block 224 Muharraq, Kingdom of Bahrain Tel: +973 39422364ASE Education +973 39330446Casablanca +973 17533285Angle Avenue Hassan II & Rue Oujda Imm Fax: +973 17357847AICHA CP80020 Email: iatatraining@gaa.aeroAgadir, Morocco Website: www.gaa.aeroTel: +212 61 4070006Email: registration@aseeducation.org Contact:Website: www.aseeducation.org Ms. Veena SARACHANDRAN Tel: +973 39422364Contact:Mr. Hatem IBRAHIMTel: +212 61 4070006Email: registration@aseeducation.org RUSSIA AND CISEgypt Air Training Center Non-Commercial Partners Aviation CenterS Building, 3rd Floor Room #S366 (NPAC)Cairo International Airport, Hotel Area Economics and Advanced TechnologiesP.O. Box 11776 37/3 Leningradsky Prospect, Suite 719Cairo, Egypt Moscow, Russia 125167Tel: +202 2265 6262 Tel: +7 499 231 6338Fax: +202 2265 6240 Fax: +7 499 155 5465Email: trainingcenter@egyptair.com Website: http://www.npac.ru/en/partnership/aboutWebsite: http://training.egyptair.com Contact:Contact: Dr. Larissa GORLACHMrs. Afaf HAGRASS General DirectorProject Manager, IATA-EgyptAir Regional Training Tel: +7 499 231 5465Mobile: +201 2295 5990 Fax: +7 499 190 3408Email: ahagrass@egyptair.com Email: Gorlach@aviatraining.orgShould your organization be interested in becoming an IATA Accredited Training School,please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation,ITDI at +1 514-874-0202 ext. 3632 or albaidhani@iata.org. 21
  20. 20. Authorized Training Centers (ATC) IATA Authorized Training Centers (ATC) are independent training facilities authorized to teach IATA Training Programs in the fields of Aviation, Travel and Tourism and Cargo and Dangerous Goods Regulations, including the following specific IATA Training Programs: • IATA International Travel & Tourism Program • IATA International Cargo Training Program • IATA International Aviation Training Program • IATA - Harvard Leadership and Management Diploma • Stanford - IATA Aviation Management Certification Program ATCs recruit and train students, while examinations are organized and supervised by IATA coordinators located in the ATC’s country or region. Becoming an ATC Authorization is granted based on demonstrated instructional expertise in addition to the institution’s overall ability to provide quality training. Should your organization be interested in becoming an IATA Authorized Training Center, please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation, ITDI at +1 514-874-0202 ext. 3632 or albaidhani@iata.org. Accredited Training Schools (ATS) IATA Accredited Training Schools (ATS) are independent organizations authorized by IATA to deliver training programs in the field of Dangerous Goods Regulations. ATS are entitled to deliver specialized technical and management training courses, such as: • Dangerous Goods Regulations - Initial • Dangerous Goods Regulations - Recurrent • Dangerous Goods Regulations - Awareness • Infectious Substances Regulations • Radioactive Materials Partnership with IATA in the training field authorizes ATS’ to deliver IATA training courses locally and enables students and professionals to upgrade their professional competencies to IATA standards. Becoming an ATS Criteria for endorsement are based on Section 1.5 of IATA’s Dangerous Goods Regulations and IATA’s Dangerous Goods Training Standard. Additionally, schools must undergo a rigorous review of teaching materials, tests and instructor credentials. To maintain endorsement, all schools must pass an annual re- accreditation review and may be audited at any time. Should your organization be interested in becoming an IATA Accredited Training School, please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation, ITDI at +1 514-874-0202 ext. 3632 or albaidhani@iata.org.22
  21. 21. IATA Training CentersIATA Training Centers are strategically located in every corner of theglobe, in some of the world’s most celebrated cities: Beijing, Delhi,Geneva, Miami, Montreal and Singapore. All IATA training facilitiesoffer modern, state of the art training facilities; and when you chooseto study at an IATA Training Center you are guaranteed to receivetraining from IATA Registered Instructors, each of whom are expertsin their fields.Onsite facilities Accommodation:Printers, WiFi Internet connection and quiet Course participants benefit from special rates withworkspaces are complimentary for the duration of hotels near each IATA Training Center.your stay at any one of our IATA Training Centers. 23
  22. 22. Geneva Training Center The Geneva Training Center is ideally located next to the Airport and within six minutes of the city center by train. 10 state-of-the-art classrooms look over the Geneva airport and Jura mountains. IATA Training & Development Institute Route de l’Aéroport 33 P.O. Box 416 1215 Geneva 15 Airport Switzerland Tel: +41.22.770.2820 Fax. +41.22.770.2681 Montreal Training Center The Montreal Training Center is centrally- located in Montreal’s lively downtown area. The 11-classroom facility is located directly above a metro line with the historic Vieux-Montreal and St. Lawrence River a short 10-minute walk away. IATA Training & Development Institute 800 Place Victoria P.O. Box 113, Montreal, Quebec Canada, H4Z 1M1 Tel: + 1 (514) 390 6777 Fax: + 1 (514) 874 9043 Miami Training Center The Miami Training Center is conveniently located near the airport and Miami’s business district. The center hosts two classrooms, a beautiful lake view and is a short fifteen-minute drive to the beach. Courses are delivered in both English and Spanish. IATA Training & Development Institute 703 Waterford Way (NW 62nd Avenue) Suite #600 Miami, Florida 33126 USA Tel: +1 (305) 779 9860 Fax: +1 (305) 262 265424
  23. 23. Singapore Training CenterThe Singapore Training Center offers fiveclassrooms and is located in the heart ofSingapore near hotels, restaurants and shoppingcenters. Travel from the airport is approximately 30minutes by taxi and the city center can easily benavigated by public transportation or by foot.IATA Training & Development Institute111 Somerset Road#14-05 Tripleone, SomersetSingapore 238164Tel: +65 64992293/294/295Fax: +65 62339284Beijing Training CenterThe Beijing Training Center is a modern facilityin the heart of Beijing’s financial district,approximately 30 minutes from the BeijingInternational Capital Airport. The center hostsfive state-of-the-art classrooms; and courses aredelivered in both English and Chinese.IATA Training & Development Institute3F East Tower, World Financial CenterNo.1 Dongsanhuan Zhong RoadBeijing 100020, P.R. ChinaTel: +86.10.8571.9260/1/2/3Fax: +86.10.8571.9916Delhi Training CenterThe Delhi Training Center is centrally locatedand hosts two state of the art classrooms withinits brand new training facilities. The center iscommitted to the delivery of progressive trainingsolutions and has been established with a view tomeet critical training needs in the growing Traveland Tourism, and Aviation markets in India.IATA Training & Development Institute# 702, Tower 4A, DLF Corporate Park Phase IIIGurgaon 122002Delhi (NCR), IndiaTel: +91 124 4977111Fax: +91 124 4977120 25
  24. 24. Training Solutions Instructor-led Training Learning Technology Classroom Training - courses spanning Mobile learning - course material is all areas of study are offered in 50 locations professionally developed to deliver comprehensive worldwide, including six state-of-the-art IATA instruction, in keeping with ITDI’s high standards. training centers strategically located in Montreal, The material can be accessed via CD-ROMS and Miami, Geneva, Singapore, New Delhi and Beijing. e-books or delivered directly to the student with the revolutionary apple iPad™. These advanced In-Company Training - experts in a learning solutions facilitate endless possibilities for variety of specialized fields offer onsite training for students’ personal and professional growth. companies, tailoring content to suit their specific needs. Onsite training is extremely cost-effective E-learning - reduce costs and training time for you and can be highly motivating for your with this flexible, quick and easy option. Students employees. can enroll anytime, study at their own pace and obtain the knowledge and skills they require to upgrade their professional competencies. Customized Solutions All ITDI courses can be adapted to your organization’s needs and delivered on your premises by an IATA trainer.26
  25. 25. Distance LearningTechnologyIATA Learning Technology courses deliver comprehensive instructionto busy aviation and travel industry professionals. Our training solutionsare interactive, learner-friendly, and available in a variety of convenientformats.More than 30,000 young professionals each year gain the skills tomaximize job opportunities across the aviation, cargo, and travel andtourism industry sectors through IATA’s Learning Technology programs.Courses are available in the following formats:• eBook (formatted for all portable electronic devices)• Textbook• eLearning 27
  26. 26. Explore possibilities in: International Aviation Training to give you the skills and knowledge to maximize Gain a competitive edge with internationally career opportunities in this rapidly expanding recognized qualifications. More than 240 IATA industry. member airlines are seeking the next generation of From entry-level travel agent basics to senior industry leaders. management for agencies or tour operations, each course leads to an IATA qualification, recognized Operations Training internationally by the travel industry. • Airport Operations • Airport Ramp Services Diplomas: • Ground Operations/Station Management • IATA Managing the Travel Business Diploma • Aviation Security Awareness • IATA/UFTAA Foundation Course Diploma • Basic Airside Safety • Travel and Tourism Consultant Diploma • Introduction to Safety Management Systems (SMS) International Cargo Training Attain cargo qualifications highly recognized by Commercial Training airlines, freight forwarders, civil aviation authorities • Introduction to the Airline Industry and a network of 10,000 IATA cargo agencies • Air Transport Fundamentals worldwide. • Airline Cabin Crew • Airline Customer Service IATA Cargo and Dangerous Goods Regulations • Airline Marketing training program offers a variety of courses • Airline Finance & Accounting Management to provide air cargo professionals with a solid • Airline Revenue Management foundation in accepting, handling and shipping all types of goods. IATA Diploma in Aviation Studies IATA Cargo and DGR training focuses on Get an iPad free with any 4 courses in eBook best practices and change management in an format increasingly complex air transport environment. In particular, it allows you to enhance your skills and knowledge on a wide range of topics such International Travel and Tourism as: regulations, safety, special cargo, strategic Training management and finance. Prove your knowledge to potential employers. IATA’s networks of 70,000+ travel agents seek out Diplomas: IATA graduates when hiring. • Air Cargo Operations Over 200 million people work in the travel and • IATA Diploma in Handling Special Cargo tourism industry worldwide. IATA’s International • Dangerous Goods Regulations Travel & Tourism Training Program is designed IATA Certification Recognizing a new generation of global aviation leaders, able to operate across boundaries and lead our industry to future success. Aviation Travel & Tourism Air Cargo Management Professional Professional Professional28
  27. 27. Instructor-Led LearningClassroom TrainingIATA Training and Development Institute offers over 300 uniquecourses each year led by a world-class faculty of professionals who aresubject-matter experts in their fields.The classroom setting provides opportunities for participants to engage in practical training from topindustry professionals and to exchange with peers from around the globe. Participants may study at one ofour six IATA Training Centers or at one of fifty other worldwide classroom locations.ITDI FacultyFrom program design to delivery, ITDI is at the leading edge of innovation and change. We work withprofessionals who are at the forefront of their diverse fields of expertise to shape the design anddevelopment of our courses.With over 300 highly qualified instructors based around the world, our faculty boasts world-classprofessionals who are immersed in the culture of their host country. Every year IATA assigns senior IATASubject Matter Experts (SME) to work as in-company trainers for clients situated in every corner of theglobe.Benefits of classroom training:• Learn from industry experts• Reinforce what you learn through case studies, simulation exercises and other exemplary methods taught by IATA Registered Instructors• Global networking: interact with professionals in your field• Study from official IATA training and materials• Learn in modern, state of the art training facilities 29
  28. 28. In-Company Training Customized and cost-effective in-company training developed exclusively for your company’s needs. Every single one of IATA’s classroom courses can be customized according your organization’s specific needs and delivered on your premises, whereever in the world you may be located. IATA offers multiple and single course packages that can be developed exclusively for you. Benefits of In-Company training: • Expert instruction by IATA Registered Instructors • Customized courses • Training on your schedule • Training from the convenience of your office • Cost effective - benefit from group rates How to get started: 1. Contact an IATA 2. Specify your 3. Receive a 4. Finalize logistics sales representative company’s training customized solution together with your in your region (see requirements IATA regional sales Corporate Contacts representative on page 122)30
  29. 29. Diploma ProgramsIn these difficult economic times it is becoming increasingly importantto differentiate one-self, resulting in an ever more specialized globalmarketplace. Earning a diploma in your respective industry segment willset you apart from the competition as a recognized specialist, increaseyour efficacy, and keep you on top of the latest techniques anddevelopments in your area of specialization.ITDI offers a wide range of diplomas covering all segments of the aviation industry. While any coursemay be taken on a stand-alone basis, we encourage participants to select a program leading to an IATAdiploma. It is not necessary to commit to a diploma program at the outset. However, the earlier a diplomaprogram is selected, the sooner IATA can work with you or your employees to help further professionaldevelopment.RequirementsThe curriculum is based on four courses related to a field or specialization. To obtain a diploma, one mustsuccessfully complete all required courses plus elective courses of his or her choice within a period oftwo years. Required and elective courses that have been successfully completed within the specified timeframe may also be applied to a diploma of your choice*.How to apply: 2 years1. Select a diploma 2. Register for required and 3. Complete all required and elective courses specified elective courses within a by the diploma of your period of two years (unless choice, and indicate whether indicated otherwise). you have completed one of the applicable courses in the past two years*. * A maximum of two courses successfully completed prior to registering for a diploma may be applied to any new diploma.To learn about diplomas offered in your area of specialization, refer to the Specializationssection. 31
  30. 30. SPECIALIZATIONS
  31. 31. Air Navigation Services Air Navigation Service Providers (ANSP) are not only responsible for providing safe, efficient and cost effective air navigation services to airspace users in compliance with state regulations, but also for managing high performance businesses. Whether providing air traffic management, Aeronautical Information Services (AIS), Search and Rescue (SAR) services, meteorological services or Communications, Navigation, Surveillance (CNS) services, performance standards expectations are high. Increasingly, there is competition between ANSPs and pressure to improve safety and services, reduce costs and work in close coordination with airlines, neighboring states and other stakeholders. The IATA Air Navigation Services training portfolio focuses on business management, air traffic management, AIS, safety, technology and change management.34
  32. 32. DIPLOMASDiploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.IATA awards diplomas to those whom complete a combination of two required and two elective courseswithin a period of two years, unless otherwise noted.Air Navigation Services ManagementRequired:• Management of Air Navigation Services• Benchmarking and Best Practice for ANS ProvidersElective:• Legal and Financial Issues for Air Navigation Service Providers• Aviation and the Environment• Human Factors in Aviation• Quality Management Systems for Air Navigation Services Providers• Customer Service for Air Navigation Service Providers• Business Transformation for ANS Providers• Refresher Training for Air Traffic Controllers• Collaborative Decision Making (CDM)• Introduction to Aeronautical Information Services (AIS)• Transition from AIS to AIM• AIS Supervisory Management• Global Navigation Satellite Systems (GNSS)• Performance-based Navigation (PBN) I - theory• Performance-based Navigation (PBN) II - how to implement• Performance-based Navigation Workshop• Foundations of CNS/ATM• CNS/ATM Planning Master Class• Train the Trainer for Threat and Error Management in Air Traffic Control• Train the Trainer for CNS, AIS and Meteorology• Data Link Implementation in Europe - in conjunction with the EUROCONTROL Institute of Air Navigation Services• Performance Based Navigation - in conjunction with the EUROCONTROL Institute of Air Navigation Services• Aviation and the Environment - in conjunction with the Singapore Aviation AcademyAdvanced Air Traffic ControlIATA awards this Diploma to those who complete four courses within two years, as follows: 1 Requiredcourse + 3 ElectivesRequired:• Refresher Training for Air Traffic ControllersElective:• Phraseology and Safety Training for Air Traffic Controllers• Reduced Vertical Separation Minimum (RVSM)• Airborne Collision Avoidance System/ T-CAS Training for Air Traffic Controllers• CPDLC/ Controller Pilot Data Link Communications• Unusual/ Emergency Situations Training for Pilots and Air Traffic Controllers• Introduction to Air Traffic Flow and Capacity Management• Pilot/ Air Traffic Controller Co-operation and Safety• Aviation and the Environment• ATC Team Resource Management (TRM) and Safety 35
  33. 33. • Human Factors in Aviation • Train the Trainer for Threat and Error Management in Air Traffic Control • Train the Trainer for CNS, AIS and Meteorology • Performance Based Navigation - in conjunction with the EUROCONTROL Institute of Air Navigation Services • Aviation and the Environment - in conjunction with the Singapore Aviation Academy Air Traffic Services Management Developed in conjunction with ATNS South Africa. IATA awards this Diploma to those who complete four courses in three years as follows: 4 Required courses. Required: • Foundations of CNS/ATM • CNS/ATM Planning Master Class • Managing People Performance • Leadership Development and Succession Planning COURSE HIGHLIGHTS Management of Air Navigation Services Benefits: • Develop a strategic overview of the issues affecting Air Navigations Service Providers • Learn about what options are available to transform Air Navigation Services businesses • Gain updates on current technologies • Gain exposure to solving ANS management issues through participation in course integration exercises Benchmarking and Best Practice for ANS Providers Benefits: • Acquire management tools for benchmarking and key performance indicators (KPIs) • Learn how to apply a best practice model across the Key Result Areas (KRAs) of safety, operational efficiency, cost effectiveness and customer satisfaction and measure them against KPIs • Compare your own organization to other ANSPs from a fact-based approach • Learn how to make service improvements and achieve better performance results Refresher Training for Air Traffic Controllers Benefits: • Bring your Air Traffic Control knowledge up to date and promote uniformity of knowledge amongst ATC staff • Ensure that your organization meets the requirements of ICAO Annex 1: Personnel • Improve operational safety in Air Traffic Management • Resolve deficiencies uncovered by the ICAO safety oversight programme • Gain a deeper understanding of important CNS/ATM concepts • Assist Air Traffic Controllers to make better use of available technology36
  34. 34. NEW! Train the Trainer for CNS, AIS and MET Officers Benefits: • Understand the principles of adult learning theory and competency-based training in aviation for Communication Navigation Surveillance (CNS); Aeronautical Information Services (AIS); and Meteorology (MET) officers • Equip yourself with tools that will allow you to prepare, conduct, assess, evaluate and manage learning • Structure learning: lesson plans; delivery; instructional strategies; instructional aids; assessment; evaluation • Reinforce your instructor skills through demonstrations and practical activities • Improve ‘on the job’ training for: CNS; AIS; and MET • Manage group dynamics and problems Foundations of CNS/ATM Benefits: • Understand the ICAO Global ATM System, Global Aviation Safety Plan (GASP) and Performance- based Navigation (PBN) • Implement the ICAO Global Aviation Safety Road map (GASR) • Relate business and infrastructure planning to implement CNS/ATM • Gain a foundation for operational and capacity planning CNS/ATM Planning Master Class Benefits: • Learn how to manage air traffic services in compliance with the objectives of the ICAO Global ATM System • Plan and implement ICAO CNS/ATM technologies and infrastructure to help realize the Global ATM system • Use Balanced Score Cards to create a long term master plan for the delivery of air traffic services • Become more knowledgeable about Performance-based Navigation (PBN) Please refer to 2012 Course List for a comprehensive list of all courses offered in this specialization. CONTACT INFORMATION: Karen STEPHENSON � Product Manager, Civil Aviation, Air Navigation Services, Safety and Environment IATA Training and Development Institute Tel:+41 22 770 2587 Fax: +41 22 770 2681 stephensonk@iata.org Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs. IATA AIR NAVIGATION SERVICES PROGRAM: 2012 TRAINING CALENDAR: www.iata.org/training-airnav www.iata.org/training-2012 37
  35. 35. Airline Management and Aviation Law Getting the basics right is difficult enough in “normal times.” Today, airline managers need to develop new strategies that will support business survival in the face of an economic downturn. They are also faced with the challenge of identifying more efficient ways of working effectively with employees at large. The Airline Management and Aviation Law portfolio addresses these skills directly and equips managers to better understand the basics of successful airline management and to apply that new knowledge effectively in an increasingly uncertain and complex environment. IATA Airline Management and Law training focuses on high-level industry issues and topics, providing today’s executive aviation leaders with the insight and tools necessary to overcome the challenges that exist in the industry today. Approaching topics from a business strategy perspective, the program focuses on key factors that drive the aviation business and the critical interaction required to adapt and prosper during times of crisis and uncertainty.38
  36. 36. DIPLOMAS Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted. Airline Management Required: • Airline Business Foundations • Airline Management Integration: Air Mercury Elective: • Airport Slots & Scheduling • Airport Strategic Management • Air Cargo Management • Airline Leading Practices & Cost Reduction Strategies Senior Diploma in Airline Management Required: • Air Mercury – Next Generation • Network, Fleet & Schedule Planning Elective: • Advanced Airport Commercial Management • Airport Total Quality Management • Advanced Airport Operations • Dynamic Pricing & Revenue ManagementNEW! International Air Law Required: • Airline Contract Law • EU Aviation Law • International Air Law for Lawyers & Legal Professionals Elective: • Aircraft Acquisition & Financing • International Air Cargo Law • Law of Aviation Insurance NEW! • E.U. Competition Law 39
  37. 37. NEW! Airline Business Development Required: • Advanced Airline Marketing • Advanced Airline Sales Strategies Elective: • Airline Sales and Key Account Management • Airline Social Media Strategy • International Negotiation Skills • Airport Retail Management • Cargo Marketing Essentials • Effective Communication Skills • Airline Sales & Key Account Management • Airline Social Media • Innovative Airline Distribution Strategies COURSE HIGHLIGHTS Air Mercury – Next Generation Using the latest simulation technology, this advanced level course is designed for senior airline management teams to improve problem solving and decision making by exploring competitive market dynamics. Teams test their skills to compete for market share and profitability of a “virtual” airline, using real-life scenarios. Benefits: • Recognize what drives airline cost and revenue • Examine the mechanics of airline financial and operational issues • Analyze factors related to market dynamics • Value teamwork from a management perspective Network, Fleet & Schedule Planning Be an integral contributor to your company’s success by developing a profitable network fleet plan and a more effective flight schedule. The course takes on a hands-on approach, integrating classroom exercises and case studies performed individually and in groups. Participants also get the opportunity to consider the processes involved in optimizing an actual route network. Benefits: • Learn basic market and route forecasting to improve aircraft and fleet utilization • Schedule effectively to maximize company aircraft resources • Develop a schedule that effectively uses aircraft resources • Learn about various tools and data required within the planning function (i.e. passenger traffic demand and data sources, flight schedule data, network planning, and optimization tools)40
  38. 38. Airline Social Media StrategyThrive in today’s marketing environment by mastering social media. Explore how this user-driventechnology can enhance profitability and learn to build a successful communication strategy rooted inweb-based social interaction.Benefits:• Develop successful strategies to support your organization’s marketing efforts• Integrate brand identity and personality into a social marketing strategy• Assess approaches and identify appropriate tactics in social media marketing• Determine ROI goals and budgetingInnovative Airline Distribution StrategiesTaking a holistic top to bottom approach, the course connects participants’ work experience with upto date industry information, thereby delivering an instant transfer of practical knowledge. This courseoffers a systematic overview of distribution in the aviation industry and covers various aspects of airlinedistribution and e-commerce.Benefits:• Understand distribution as an important part of an airline’s organization, structure and process• Develop competitive and cost-effective channel management strategies• Increase reaction time by leveraging technical background on market developmentsAircraft Acquisition & FinancingAnalyze crucial terms in aircraft financing and operating leases and identify the most critical pointsin negotiating aircraft and equipment purchase agreements. Understand the importance of financingprinciples generally and how they are adapted to aviation matters specifically.Benefits:• Identify principle types and sources of aircraft financing• Interpret key components of purchasing and leasing contracts for new and used aircraft• Identify differences between operating leases, finance leases and double-dip leverage leases• Avoid common pitfalls regarding unique features of aircraft insuranceInternational Air Law for Lawyers & Legal ProfessionalsInterpret the implications of international air law regimes and analyze the legal implications for yourorganization. Course topics include the Chicago Convention, public and private air law and air carrierliability, in addition to code share agreements and aviation security.Benefits:• Interpret the implications of international air law regimes• Analyze the legal implications for your organizations or clients• Understand how airlines and governments handle problematic international air law issuesPlease refer to 2012 Course List for a comprehensive list of all courses offered in thisspecialization. 41
  39. 39. IATA AIRLINE MANAGEMENT PROGRAM www.iata.org/training-airlinemgt IATA AVIATION LAW PROGRAM www.iata.org/training-law IATA SALES AND MARKETING PROGRAM www.iata.org/training-salesmarketing � CONTACT INFORMATION: Theresa LIGHT Product Manager, Airline Management & Law Training IATA Training and Development Institute Tel +1 (305) 779-9861 Fax +1 (305) 262-2654 lightt@iata.org Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs. IATA AIRLINE MANAGEMENT PROGRAM: 2012 TRAINING CALENDAR: www.iata.org/training-airlinemgt www.iata.org/training-201242
  40. 40. 43
  41. 41. Airport IATA Airport training programs cover every aspect of the sector: Airport Planning, Design, Management and Operations; and our professional courses provide valuable information in the form of widely acceptable business practices concerning the demand and viability of an airport master plan, either for the development of existing airports or future facilities. In fact all IATA Airport courses analyze facility system design requirements and technical infrastructure in addition to certification of runways, airside and airport terminals. Modern airports are complex businesses that require a high level of investment and sophisticated management within an international environment. IATA Airport management courses offer participants a strong basis by which to sustain their businesses, while remaining efficient and profitable in a competitive environment. Airports are an integral part of the air transport system where safety, security, the facilitation of passengers, and freight are primary targets. Specialized courses surrounding airport operations, safety and security in terminals, and airside offer practical knowledge concerning meeting global standards and providing methods on how to ensure uninterrupted and efficient operations.44
  42. 42. DIPLOMAS Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted. Airport Strategic Management Required: • Airport Strategic Management • Advanced Airport Commercial Management Elective: • Airport Strategic Management • Airport Total Quality Management System • Airport Financial Management • Airport Development & Technical Design • Airport Marketing • Airport Master Planning • Airport Retail Management • Cargo Market Development for Airports • Crisis Communications & Media Response Advanced Airport Operations Required: • Advanced Airport Operations • Airport Emergency Response Planning & Management Elective: • Airport Certification and Standards • Airport Safety Management Systems • Airport Extreme Weather Operations & Planning • Airport Security Operations • Airport Slot & Scheduling • Cargo Accident Investigation and Prevention • Crisis Communications & Media Response • Managing People PerformanceNEW! Airport Environmental Management & Wildlife Hazard Prevention IATA awards this Diploma to those who successfully complete four courses within two years, as follows: 4 Required courses. Required: • Airport Environmental Management I • Airport Environmental Management II • Wildlife Hazard Prevention I • Wildlife Hazard Prevention II 45
  43. 43. COURSE HIGHLIGHTS Advanced Airport Operations Benefits: • Discover techniques and principles to improve operational practices, solve problems and optimize benefits • Identify areas for improvement of facilitation processes • Learn how to secure an airport environment • Learn how to apply performance measurement techniques to support key operational project needs • Participate in challenging exercises, identify priorities and present results in a time-constrained environment and reconcile divergent views Airport Development & Technical Design Benefits: • Identify major airport systems and processes • Meet airport stakeholder expectations within the business environment • Recognize inter-linkages between airport sub-systems and customer requirements • Identify the structure of an airport in terms of different operations and business units Airport SLOT and Scheduling Benefits: • Execute slot scheduling and coordinate the process between the airline network and slot coordinators • Maximize slot portfolio management capabilities • Apply scheduling procedures and understand EU regulations • Analyze capacity constraints and historic eligibility NEW! Airport Extreme Weather Operations & Planning Benefits: • Become familiar with adverse weather conditions and complications they can produce • Build response and action plans that address the risks an airport faces • Minimize the impact of disruption and quickly return to normal operations • Strengthen cooperation between departments and operations to become more efficient in planning and response • Self-evaluate to improve the allocation of resources, equipment and staff NEW! Crisis Communications & Media Response Benefits: • Recognize common media pressure points and the implications these have on a response • Present information without room for misinterpretation • Take control during interviews and develop key messages • Select the right spokesperson in a crisis situation • Protect your company’s image and brand when handling a crisis situation Please refer to 2012 Course List for a comprehensive list of all courses offered in this specialization.46
  44. 44. CONTACT INFORMATION: Dimitrios SANOS � Product Manager, Airport and Ground Operations Training IATA Training and Development Institute Tel: +41 22 770 2585 Fax: +41 22 770 2865 sanosd@iata.org Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs.IATA AIRPORT PROGRAM: 2012 TRAINING CALENDAR:www.iata.org/training-airport www.iata.org/training-2012 47
  45. 45. Aviation Security Civil Aviation Security is an important pillar within the aviation industry. Annual passenger and airline traffic can easily be affected by a single terror event at any given moment, resulting in dire political and financial consequences. ITDI continuously develops and updates its security courses to better prepare the aviation industry’s response and readiness to upcoming terror threats; and security courses are only delivered by experienced, professional instructors who have many years of experience in the aviation industry and security in particular. ITDI Aviation Security Training offers one of the industry’s most comprehensive aviation security portfolios, supporting airlines, airport, civil aviation authorities, aviation operators, security managers and security personnel with their aviation security training needs.48
  46. 46. DIPLOMASDiploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.IATA awards diplomas to those whom complete a combination of two required and two elective courseswithin a period of two years, unless otherwise noted.Aviation Security ManagementIATA awards this Diploma to those who successfully complete four courses within two years, as follows:3 Required courses + 1 Elective course.Required:• Management of Aviation security• Senior Management of Aviation Security• Security Management Systems SeMSElective:• Management of Aviation Facilitation• Security Risk and Crisis Management• Predictive Passenger Screening• Aviation Security Trainer• Airport Emergency Planning and Management• Airport Safety Management Systems• Safety Management Systems for Cargo• SMS for Airlines• Emergency Planning & Response ManagementAviation Security OperationsRequired:• Airline Security Operations• Airport Security Operations• Cargo SecurityElective:• In Flight Security• Security Quality Control• Predictive Passenger Screening• Advanced Airport Operations• Airport Total Quality Management• Managing Across Cultures• Human Factors in Aviation• CAA compliance with ICAO SARPS• Documentation Control & Passenger Assessment 49
  47. 47. COURSE HIGHLIGHTS Airport Security Operations Benefits: • Plan and implement airport security measures • Develop and improve emergency response plans • Evaluate airport security threats • Apply Standards and Recommended Practices (SARPs) NEW! Predictive Passenger Screening Benefits: • Assess a passenger’s risk level using a variety of information-seeking tools • Learn about behavior analysis and body language • Observe and detect suspicious patterns in passengers • Learn questioning techniques to obtain additional information from passengers Management of Aviation Security Benefits: • Develop management skills in international civil aviation security • Identify and manage security risks • Ensure continued compliance with aviation security standards • Prepare organizations for audits by external bodies Cargo Security Benefits: • Learn about regulatory authorities and principles of air cargo security • Be updated on current threats to civil aviation • Gain knowledge on ICAO security regulations and Annex 17 on cargo security • Obtain specific knowledge on potential cargo security program options that may be utilized around the world Aviation Security Trainer Benefits: • Learn new instructional techniques and improve management training skills • Acquire knowledge, skills, techniques and procedures needed to develop and deliver • effective instruction • Improve aviation security knowledge • Test and Evaluate security systems and human factors Please refer to 2012 Course List for a comprehensive list of all courses offered in this specialization.50
  48. 48. CONTACT INFORMATION: Eli MANDELAWY � Product Manager, Aviation Security Training IATA Training and Development Institute Tel: +41 22 770 2975 Fax: +41 22 770 2681 mandelawye@iata.org Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs.IATA AVIATION SECURITY PROGRAM: 2012 TRAINING CALENDAR:www.iata.org/training-security www.iata.org/training-2012 51
  49. 49. Cargo and Dangerous Goods Regulations In 2010 the Air Cargo industry managed to regain profitability. This profitability is expected to last throughout 2011, but what about the rest of the decade? Remaining profitable will be a challenge. Air Cargo players that stay lean, anticipate trends, cut costs, provide superior customer service and invest in innovation will be a step ahead of the competition. IATA Training and Development Institute, a leading supplier of Air Cargo and DGR training, offers a variety of top-notch courses providing air cargo professionals with insight and tools necessary to overcome the challenges that exist in the industry today.52
  50. 50. DIPLOMAS Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted.NEW! Supervisory Excellence – Air Cargo Professionals Required: • Professional Air Cargo Supervisor • Advanced Cargo Skills and Procedures Elective: • Dangerous Goods Regulations Initial • International Customs Process and Documentation • Special Cargo Handling: Live Animals, Perishable and Pharmaceutical • Cargo Security Air Cargo Management Required: • Air Cargo Management • Managing Air Cargo Operations Elective: • Cargo Marketing Essentials • Cargo Revenue Management • Cargo Customer Service Excellence • Strategy and Negotiation for Air Cargo Professionals • Emerging Trends in Cargo Technology • Cargo Skills and Procedures • Cargo SecurityNEW! Air Cargo Operations Required: • Cargo Skills and Procedures • Dangerous Goods Regulations Initial (Category 6) Elective: • Advanced Cargo Skills and Procedures • Special Cargo Handling: Live Animals, Perishable and Pharmaceutical • ULD Handling Fundamentals • Cargo Security • International Customs Process and Documentation 53
  51. 51. Dangerous Goods Regulations Required: • Cargo Skills and Procedures • Dangerous Goods Regulations Initial (Category 6) Elective: • Infectious Substance Transport • Regulations on the Transport of Radioactive Material • Guidelines for Shipping Lithium Batteries by Air • Pharmaceutical Cargo Handling • Quality Systems for Dangerous Goods Operations Professional Training – Dangerous Goods Regulations Required: • Professional Skills for DGR Instructors • Dangerous Goods Instructional Techniques • Dangerous Goods Regulations Initial (Category 6) Elective: • Quality Systems for Dangerous Goods Operations • Infectious Substance Transport • Advanced Train the Trainer • Regulations on the Transport of Radioactive Material • Guidelines for Lithium Batteries by Air • Instructional Techniques Cargo e-Commerce Required: • Emerging Trend in Cargo Technologies • E-Freight for Practitioners Elective: • E-AWB for Practioner • Air Cargo Management • Cargo Messaging (EDI and XML) • Managing Air Cargo Operations • Introduction to E-Distribution • Cargo Skills and Procedures • International Customs Process and Documentation Special Cargo Management Required: • Live Animals Regulations • Shipping Perishable Cargo • Pharmaceutical Cargo Handling • Dangerous Goods Regulations Initial (Category 6)54
  52. 52. COURSE HIGHLIGHTS Professional Air Cargo Supervisor Successful businesses know that investing in the next generation of leaders is critical in sustaining a competitive advantage and achieving corporate growth over the long term. IATA’s Professional Air Cargo Supervisor course equips supervisors with decision-making and execution skills necessary to excel as multifaceted leaders. Benefits: • Foundational Skill Building: Develop interpersonal, communication and team-building skills to promote a positive team environment • Cross-Functional Business Approach: Understand the basic cargo ecosystem and the regulatory environment. Explore new ways and tools to manage day-to-day operations in an increasingly challenging environment as organizations face shrinking resources, intensifying competition, more price-sensitive customers and increased regulatory mandates • Actionable Leadership: Through integrated exercises, analyze individual leadership decision- making challenges and learn how to drive results effectively. Learn supervisory techniques and build the confidence required to successfully manage day-to-day cargo operations • Lead Change: Learn how to foster a climate that inspires change through personal leadership style, positive mindset and individual actionNEW! Managing Air Cargo Operations Master the techniques of planning, building and managing world class Air Cargo Operations. In a world of stiffening competition, business strategy is more crucial than ever. Yet, many organizations struggle to put their strategy into action. Learn effective techniques to manage air cargo operations in order to save money, avoid risks, enhance operations, and thrive in today’s business environment. This course will show you how to develop an effective air cargo operations strategy, execute the strategy, and put your strategy into action. Benefits: • Understand customs processes in: China, European Union, India, South America, and United States • Understand customs paper and electronic requirements for airlines and freight forwarders • Learn how to develop effective internal processes and procedures that promote regulatory compliance • Learn strategies and tactics to reduce and mitigate customs fines and penalties Air Cargo Market Development for Airports World cargo traffic will triple over the next 20 years, averaging 5.9% annual growth. Understanding challenges in the facilitation of air cargo business is of key importance for airport operations to develop the cargo business. This course focuses on assisting airport operations in the management of existing air cargo resources, maximization of potential air cargo opportunities and the enhancement of air cargo revenues. Benefits: • Air Cargo Industry: Understand key issues that impact the long-term profitability of the industry; learn about emerging trends and projections in global Air Cargo that will effect local markets; and obtain working knowledge of the key performance indicators used in the industry • Regulatory Changes and Challenges: Learn about increasing security and customs mandates and gain working knowledge of how new security requirements affect airport cargo facilities • Innovative, Collaborative Airport Infrastructure: Learn design trends at major cargo airports; acquire high-level knowledge of cargo products, how to design effective infrastructure that support them and become familiar with emerging technology in air cargo security • Working Together – Partnership Opportunities: Learn who the key players in the air cargo industry are and how to successfully negotiate with them; and learn key strategies to attract air cargo to your airport 55
  53. 53. Cargo Customer Service Excellence Only the Great Survive – Creating Profit through Service Excellence Good service can’t be imitated. It’s either there or it’s not. Great companies know this and work hard to develop a service culture enabling growth of their long-term value chain. These forward-thinking companies recognize that by consistently delivering high-value service, they can gain competitive advantage. Benefits: • Understand and Apply Service Value Chains in Air Cargo: Establish and end-goal: What is great service and how do you know when you have achieved it? • Develop a Robust Air cargo Strategy that Fosters Ownership: Identify sources of value for customers, understand the high cost of failure, and learn how to increase customer loyalty • Build a Service Culture in Air Cargo: Create and deliver differentiated services based on customers’ values, measure and improve customer satisfaction, exceed customer expectations • Build a Strong, Adaptable Service Excellence Culture: Hire for attitude and train to develop skills; communicate values, engage employees and create incentives to drive desired behaviors; lead by culture to generate business results Strategy and Negotiation for Air Cargo Professionals “Strategic Negotiation” has a magical ring to it. But what does it really mean and how can you put it to work in your everyday environment? Benefits: • Understand multiple competitive strategies in the Air Cargo market • Learn how to develop and manage a strategic position for your company • Learn how and when to implement the right strategy for maximum impact • Learn how to successfully negotiate with Air Cargo Professionals (i.e. Shippers, Freight Forwarders, Airlines, Ground Service Providers and Regulators) • Understand, leverage and learn how to negotiate to achieve success and create a win-win environment International Customs Process and Documentation Companies that understand Customs around the globe have a distinct market advantage. They eliminate delays, operate without fines and penalties, and have increased customer satisfaction and retention. Benefits: • Understand Customs processes in: China, European Union, India, South America, and United States • Understand Customs paper and electronic requirements for airlines and freight forwarders • Learn how to develop effective internal processes and procedures that promote regulatory compliance • Learn strategies and tactics to reduce and mitigate Customs fines and penalties Please refer to 2012 Course List for a comprehensive list of all courses offered in this specialization.56
  54. 54. CONTACT INFORMATION: Isabella ANDERSON � Product Manager, Cargo and DGR Training lATA Training and Development lnstitute Tel: +41 22 770 2895 Fax:+41 22 770 2681 andersoni@iata.org Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs.IATA CARGO AND DGR PROGRAM: 2012 TRAINING CALENDAR:www.iata.org/training/cargo www.iata.org/training-2012 57
  55. 55. Civil Aviation Management and Safety The Civil Aviation Authorities (CAAs) of the world are responsible for the oversight and regulation of civil aviation with a focus on air safety, security, airspace policy, economic regulation, efficiency, sustainability, consumer protection and respect for the environment. A healthy, well-managed civil aviation sector is vital to the economy of every state and good aviation policy making and regulation support this. Governments need to be advised by their CAA about aviation issues and provided with important economic and statistical data. IATA is recognized as the world leader in aviation data and information to help you understand air transport economics, while CAAs are responsible for setting aviation standards and seeing that they are achieved. Learn how to manage safety, risk, and quality in an integrated manner and put plans in place for all eventualities in order to efficiently manage incidents, accidents and emergencies.58
  56. 56. DIPLOMASDiploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.IATA awards diplomas to those whom complete a combination of two required and two elective courseswithin a period of two years, unless otherwise noted.Civil Aviation ManagementIATA awards this Diploma to those who complete four courses within two years, as follows:3 Required courses + 1 Elective course.Required:• Senior Civil Aviation Management• Managing Aviation Policy and Regulation• Planning and Strategic Direction in Civil AviationElective:• Aviation and the Environment• Air Transportation Management• Quality Management Systems for CAAs and Air Navigation Service Providers• Strategic Management for Civil Aviation Authorities• Civil Aviation Management• Aviation and the Environment• Air Transportation Management• Quality Management Systems for CAAs and Air Navigation Service Providers• Strategic Management for Civil Aviation Authorities• Civil Aviation Management• Air Transport Economics• Managing the Creation of Autonomous Civil Aviation Authorities• CAA Compliance with ICAO Standards and Recommended Practices (SARPS)• ICAO Safety Plan and Roadmap Implementation• Aviation Law for ManagersSafety Management in Civil AviationRequired:• Safety Management Systems for Civil Aviation• Managing the Safety Oversight FunctionElective:• Key Issues of Safety Management Systems for Civil Aviation• Integrated Aviation Management System (IAMS)• Aircraft Recovery• Management of Aviation Quality and Service• Managing Accident Prevention and Investigation• Medical Issues in Aviation• Integrated Management Systems• Advanced Safety Management Systems• Understanding Air Traffic Control• Safety and Quality Management System Processes• Emergency Response Planning for CAAs and Air Navigation Service Providers• Operational Risk Management in Civil Aviation• Human Factors in Aviation• Aircraft Airworthiness and Air Carrier Certification• Fatigue Risk Management Systems 59
  57. 57. COURSE HIGHLIGHTS Senior Civil Aviation Management Benefits: • Gain an overview of the history, laws, conventions, organizations (ICAO, IATA, CANSO, ACI, etc.) and current issues that affect civil aviation • Increase your knowledge with respect to civil aviation regulation and oversight as they apply to airlines, airports, air navigation service providers and other airspace users • Receive an introduction to financial management, capital investment evaluation, aviation fees and charges, and Civil Aviation Master Planning • Learn how to develop national air transportation policies that foster safe and efficient civil aviation regulations and operations • Profit from updates on current aviation technologies • Gain an understanding of Systematic Safety (ICAO SMS) and Quality Management Systems (QMS) • Participate in a comprehensive course integration exercise to assist in consolidation of the concepts learned in the course Safety Management Systems in Civil Aviation Benefits: • Management of safety is essential to viability of civil aviation • Learn systematic approach to safety management • Be proactive in managing safety - the individual takes ownership • Build a positive safety culture - the organization works as a team Managing the Safety Oversight Function Benefits: • Develop a better understanding of the requirements of the safety oversight function pertaining to: • Personnel Licensing - regulating the basic training and issuance of licenses and certificates • Flight Operations - carrying out safety oversight of commercial operators • Airworthiness - issuing certificates of registration and certificates of airworthiness to civil aircraft, and overseeing the safety of maintenance organizations • Aerodromes - designing and constructing aerodrome facilities • Air Navigation Services - managing the services for air traffic management, aeronautical information services, SAR, meteorology, etc. • Acquaintance with the history of the safety oversight function, the ICAO Universal Safety Oversight Audit Program (USOAP) and the current approach • Understand the eight critical elements of a Safety Oversight System and how an integrated approach can improve safety • Learn how to implement findings after being audited under the ICAO Universal Safety Oversight Audit Program (USOAP) • Learn concepts to assist safety managers in ensuring safety in day-to-day operations • Participate in group exercises and discussions to demonstrate best practices60
  58. 58. Managing Aviation Policy and RegulationBenefits:• Receive an overview of aviation policy and economic regulation in light of the changing needs of global aviation• Gain an understanding the change in roles and responsibilities as civil aviation organizations transition from government entities to more autonomous aviation regulators• Learn and practice developing policies and presenting options to decision makers• Improve your understanding of how aviation policy affects airline, airport, air navigation service, general aviation and other operations• Gain skills to practice regulation in a more cost-conscious mannerPlanning & Strategic Direction in Civil AviationBenefits:• Gain an overview of strategic management – learn how to create the Mission, Vision and Strategies for your organization• Comprehensive overview of Master Plans to aid long-term planning in Civil Aviation, Airports, and Air Navigation• Learn how to apply policy to operational circumstances and implement regulatory practices in a cost conscious manner• Learn in the comfort of a classroom setting where views and approaches can be shared safely and openlyPlease refer to 2012 Course List for a comprehensive list of all courses offered in thisspecialization. CONTACT INFORMATION: Karen STEPHENSON � Product Manager, Civil Aviation, Air Navigation Services, Safety and Environment IATA Training and Development Institute Tel: +41 22 770 2587 Fax: +41 22 770 2681 stephensonk@iata.org Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs.IATA CIVIL AVIATION MANAGEMENT AND SAFETY PROGRAM: 2012 TRAINING CALENDAR:www.iata.org/training-civav www.iata.org/training-2012 61
  59. 59. Fuel and the Environment For airlines, management of fuel purchasing and supply is vital to the bottom line. Airlines need to know what steps to take as reserves of fossil fuels diminish, jet fuel prices fluctuate, and taxes are imposed on fuel and aircraft emissions. Environmentally responsible growth is one of the aviation industry’s top priorities. Airlines, civil aviation authorities, airport operators, air navigation service providers and governments need to work together to create a sustainable aviation industry.62
  60. 60. DIPLOMASDiploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.IATA awards diplomas to those whom complete a combination of two required and two elective courseswithin a period of two years, unless otherwise noted.Safety Management in Civil AviationIATA awards this Diploma to those who complete four courseswithin two years, as follows: 1 Required course + 3 Elective coursesRequired:• Safety Management Systems for Civil Aviation• Managing the Safety Oversight FunctionElective:• Key Issues of Safety Management Systems for Civil Aviation• Integrated Aviation Management System (IAMS)• Aircraft Recovery• Management of Aviation Quality and Service• Managing Accident Prevention and Investigation• Medical Issues in Aviation• Integrated Management Systems• Advanced Safety Management Systems• Understanding Air Traffic Control• Safety and Quality Management System Processes• Emergency Response Planning for CAAs and Air Navigation Service Providers• Operational Risk Management in Civil Aviation• Human Factors in Aviation• Aircraft Airworthiness and Air Carrier Certification• Fatigue Risk Management SystemsAviation Fuel ManagementIATA awards this diploma to those who complete four courses in two years as follows:1 Required course + 3 Elective coursesRequired:• Aviation Fuel ManagementElective:• Jet Fuel Price Risk Management• Fuel Efficiency and Conservation• Aircraft Operations Awareness for Emissions Verifiers• Biojet Fuel Workshop• Carbon Trading for Aviation• Aviation and the Environment 63

×