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MROCs - The Evolution of Listening

by Customer Experience from Insight to Innovation at Abbott Research + Consulting on Apr 27, 2011

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I interviewed the experts in MROCs -- here's what I learned from them, and presented to a professional conference in Prague in 2010. ...

I interviewed the experts in MROCs -- here's what I learned from them, and presented to a professional conference in Prague in 2010.

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