Project Quality
Management
Group Members
 Saba Afaq
 Plan Quality Management

 Saba Mehboob
 Perform Quality Assurance

 Reeha Noor
 Perform Qu...
Project Quality Management
Project Quality Management includes the
processes and activities of the performing
organization...
Overview of the PQM
4
Plan Quality Management
5

Process of identifying quality requirements
and standards for the project and its
deliverables ...
Plan Quality Management

INPUTS
1.Project management
plan
.2 Stakeholder register
.3 Risk register
.4 Requirements

docume...
7

Plan Quality
Management: Inputs
8

 Project Management Plan
Scope baseline
Schedule baseline
Cost baseline
Other management plans






Stakeholder ...
9

Plan Quality Management:
Tools and Techniques
Cost-Benefit Analysis
10

A cost-benefit analysis for each quality
activity compares the cost of the quality step
to the e...
Cost of Quality (COQ)
11

Cost of
Conformance
Prevention Costs
(Build a quality
product)
• Training
• Document processes
•...
Seven Basic Quality Tools
 Cause-and-effect
diagrams
 Flowcharts
 Checksheets
 Pareto diagrams
 Histograms
 Control ...
Cause-and-effect diagrams
13
Flow Charts
14
Checksheets
15
Pareto Diagrams
16
Histograms
17
Control Charts
18
Scatter Diagrams
19
Plan Quality Management: Tools and
Techniques
20






Benchmarking
Design of Experiments
Statistical Sampling
Additio...
21

Plan Quality Management:
Outputs
Quality Management Plan : Outputs
22

 Quality Management Plan
 The quality management plan is a component of the projec...
 Quality Management Plan :
Outputs
Quality Metrics
 A quality metric specifically describes a project or
product attrib...
Perform Quality
Assurance
Perform Quality Assurance
Quality Assurance (QA) is concerned with establishing,
evaluating , improving and maintaining th...
1. Quality Management and Control Tools

1. Affinity Diagrams
2. Process decision program charts
(PDPC)
3. Interrelationsh...
I. Steps to Create Affinity Diagrams
It is an orderly extension of a structured brainstorming session to generate
ideas
ST...
II. Steps to Create PDPC
systematically identifies what might go wrong in a plan under development.
By using PDPC, you can...
III. How to Construct an Interrelationship Digraph
Show cause-and-effect relationships, and help analyze the natural links...
IV. Tree diagrams and Prioritization Matrices
It is used to figure out all the various tasks that must be undertaken to ac...
1. Quality Management & Control Tools
VI. Activity network diagrams –used with
project scheduling methodologies
 Activity...
Perform Quality Assurance: Tools &
Techniques
2.

Quality Audits




3.

Structured, independent process to determine if...
Perform Quality Assurance: Outputs
 Change Requests
 used as input into the Perform Integrated Change Control process
 ...
Perform Quality
Control
Control Quality
Control Quality is the process of monitoring and recording results
of executing the quality activities to ...
Perform Quality Control :Inputs

Project
management
plan

• The project management plan
contains the quality management
pl...
Perform Quality Control :Inputs

Work performance
data

• Work performance data is Planned vs.
actual technical performanc...
Perform Quality Control :Inputs

Project
Documents

Organizational
Process Assets

• Project documents may include
Agreeme...
Perform Quality Control: T&T

Seven Basic Quality Tools
The seven basic quality tools are illustrated earlier.

Statistica...
Perform Quality Control :Outputs
Quality Control Measurements
Quality control measurements are the documented results of
c...
Perform Quality Control :Outputs

Change Requests
If the recommended corrective or preventive actions or a
defect repair r...
References
 http://asq.org/learn-about-quality/new-managementplanning-tools/overview/process-decision-programchart.html
...
Upcoming SlideShare
Loading in …5
×

Quality management slides

3,111
-1

Published on

Quality management slides

Published in: Technology, Business
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
3,111
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
295
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide
  • Quality management plan provides the scope and schedule for performing audit and inspection activities. Process Improvement Plan provides information about which processes needs to be improves and how they should be improved.Quality Metrics provide the baseline for measuring the processes that needs to be control, Here they will be helpful in audit and process analysis.QC Measurements are used to evaluate o/p against specified requirements. They can also be used to compare the process for creating the measurements and validating actual measurements to determine the level of accuracy.Project Documents for configuration management
  • A Tree Diagram is a chart that begins with one central item and then branches into more and keeps branching until the line of inquiry begun with the central item is exhausted.
  • When to Use PDPCBefore implementing a plan, especially when the plan is large and complex.When the plan must be completed on schedule.When the price of failure is high.
  • It is a chart that begins with one central item and then branches into more and keeps branching until the line of inquiry begun with the central item is exhaustedWhen to Use a Tree Diagram When an issue is known or being addressed in broad generalities and you must move to specific details, such as when developing logical steps to achieve an objective. When developing actions to carry out a solution or other plan. When analyzing processes in detail. When probing for the root cause of a problem. When evaluating implementation issues for several potential solutions. After an affinity diagram or relations diagram has uncovered key issues. As a communication tool, to explain details to others.
  • Quality management slides

    1. 1. Project Quality Management
    2. 2. Group Members  Saba Afaq  Plan Quality Management  Saba Mehboob  Perform Quality Assurance  Reeha Noor  Perform Quality Control
    3. 3. Project Quality Management Project Quality Management includes the processes and activities of the performing organization that determines quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken 3
    4. 4. Overview of the PQM 4
    5. 5. Plan Quality Management 5 Process of identifying quality requirements and standards for the project and its deliverables and documenting how the project will demonstrate compliance with quality requirements.
    6. 6. Plan Quality Management INPUTS 1.Project management plan .2 Stakeholder register .3 Risk register .4 Requirements documentation .5 Enterprise environmental factors .6 Organizational process TOOLS & TECHNIQUES .1 Cost-benefit analysis OUTPUTS .2 Cost of quality 1 Quality management plan .3 Seven basic quality tools .2 Process improvement .4 Benchmarking plan .5 Design of experiments .3 Quality metrics .6 Statistical sampling .4 Quality checklists .7 Additional quality .5 Project documents planning tools updates .8 Meetings
    7. 7. 7 Plan Quality Management: Inputs
    8. 8. 8  Project Management Plan Scope baseline Schedule baseline Cost baseline Other management plans      Stakeholder Register Risk Register Requirements Documentation Enterprise Environmental Factors Organizational Process Assets
    9. 9. 9 Plan Quality Management: Tools and Techniques
    10. 10. Cost-Benefit Analysis 10 A cost-benefit analysis for each quality activity compares the cost of the quality step to the expected benefit.
    11. 11. Cost of Quality (COQ) 11 Cost of Conformance Prevention Costs (Build a quality product) • Training • Document processes • Equipment Cost of nonConformance Internal Failure Costs (Failures found by the project) • Rework • Scrap • Time to do it right Appraisal Costs External Failure Costs (Assess the quality) (Failures found by the customer) • Testing • Liabilities • Destructive testing loss • Warranty work • Lost business
    12. 12. Seven Basic Quality Tools  Cause-and-effect diagrams  Flowcharts  Checksheets  Pareto diagrams  Histograms  Control charts  Scatter diagrams 12
    13. 13. Cause-and-effect diagrams 13
    14. 14. Flow Charts 14
    15. 15. Checksheets 15
    16. 16. Pareto Diagrams 16
    17. 17. Histograms 17
    18. 18. Control Charts 18
    19. 19. Scatter Diagrams 19
    20. 20. Plan Quality Management: Tools and Techniques 20     Benchmarking Design of Experiments Statistical Sampling Additional Quality Planning Tools     Brainstorming Force field analysis Nominal group technique Quality management and control tools  Meetings
    21. 21. 21 Plan Quality Management: Outputs
    22. 22. Quality Management Plan : Outputs 22  Quality Management Plan  The quality management plan is a component of the project management plan that describes how the organization’s quality policies will be implemented.  Process Improvement Plan     Process boundaries. Process configuration. Process metrics.. Targets for improved performance.
    23. 23.  Quality Management Plan : Outputs Quality Metrics  A quality metric specifically describes a project or product attribute and how the control quality process will measure it. Quality Checklists  A checklist is a structured tool, usually componentspecific, used to verify that a set of required steps has been performed Project Documents Updates  Stakeholder register  Responsibility assignment matrix  WBS and WBS Dictionary.
    24. 24. Perform Quality Assurance
    25. 25. Perform Quality Assurance Quality Assurance (QA) is concerned with establishing, evaluating , improving and maintaining the quality of the processes. Once processes are consistent, QA "assure" that the same level of quality will be incorporated into each product produced by that process by use of different tools and techniques. OUTPUTS INPUTS 1. Quality management plan 2 Process improvement plan TOOLS & Techniques .1 Change requests 1. Quality management & .2 Project management plan control tools updates 3 Quality metrics .2 Quality audits .3 Project documents updates 4 Quality control measurements .3 Process analysis .4 Organizational process assets 5 Project documents updates
    26. 26. 1. Quality Management and Control Tools 1. Affinity Diagrams 2. Process decision program charts (PDPC) 3. Interrelationship digraphs 4. Tree diagrams 5. Prioritization matrices 6. Activity network diagrams 7. Matrix diagrams
    27. 27. I. Steps to Create Affinity Diagrams It is an orderly extension of a structured brainstorming session to generate ideas STEP 1 Write each idea on a separate index card STEP 2 Randomly place each index card on flat surface. Wall board or flipchart STEP 3 In silence, team members move the cards into meaningful groups until the group stops moving the cards. STEP 4 As a team, discuss and then label each category with a title STEP 5 As a team, discuss Each category, Using cause-and Effect diagrams, if needed.
    28. 28. II. Steps to Create PDPC systematically identifies what might go wrong in a plan under development. By using PDPC, you can either revise the plan to avoid the problems or be ready with the best response when a problem occurs. 1 • Develop a tree diagram of the proposed plan 2 • For each task on the third level, brainstorm what could go wrong 3 • Review all the potential problems and eliminate any that are insignificant 4 • For each potential problem, brainstorm possible countermeasures 5 • Decide how practical each countermeasure is. Use criteria such as cost, time required, ease of implementation and effectiveness. Mark impractical countermeasures with an X and practical ones with an O.
    29. 29. III. How to Construct an Interrelationship Digraph Show cause-and-effect relationships, and help analyze the natural links between different aspects of a complex situation 2. Brainstorm Ideas 1. Create a Problem Statement 3. Determine Relationships Between Ideas 4. Analyze the Diagram
    30. 30. IV. Tree diagrams and Prioritization Matrices It is used to figure out all the various tasks that must be undertaken to achieve a given objective Prioritization Matrix 1 Unavailability of Construction Material Scarcity of raw materials Shortage of funds Delay of Bridge Construction Unfavorable weather conditions Equipment Damage Equipment Problems Unavailabity of equipment 2 3 4
    31. 31. 1. Quality Management & Control Tools VI. Activity network diagrams –used with project scheduling methodologies  Activity on arrow  Activity on node  Can be used for review technique (PERT), critical path method (CPM) & precedence diagramming method (PDM). VII. Matrix diagrams –used to perform data analysis within the organizational structure  show the strength of relationships between factors, causes, and objectives that exist between the rows and columns of matrix
    32. 32. Perform Quality Assurance: Tools & Techniques 2. Quality Audits   3. Structured, independent process to determine if project activities comply with organizational and project policies, processes, and procedures. can confirm the implementation of approved change requests including updates, corrective actions, defect repairs, and preventive actions. Process Analysis   follows the steps outlined in the process improvement plan to identify needed improvements. examines problems experienced, constraints experienced, and non-value-added activities identified during process operation.
    33. 33. Perform Quality Assurance: Outputs  Change Requests  used as input into the Perform Integrated Change Control process  used to take  corrective action,  preventive action,  to perform defect repair  Project Management Plan Updates     Quality management plan Scope management plan Schedule management plan Cost management plan  Project Documents Updates  Quality audit reports,  Training plans  Process documentation.  Organizational Process Assets Updates
    34. 34. Perform Quality Control
    35. 35. Control Quality Control Quality is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes
    36. 36. Perform Quality Control :Inputs Project management plan • The project management plan contains the quality management plan, which is used to control quality Quality Metrics • A quality metric describes a project or product attribute and how it will be measured. Quality Checklist • Quality checklists are structured lists that help to verify that the work of the project and its deliverables fulfill a set of requirements.
    37. 37. Perform Quality Control :Inputs Work performance data • Work performance data is Planned vs. actual technical performance, actual schedule performance, and actual cost performance. Approved Change Requests • As part of the Perform Integrated Change Control process, a change log update indicates that some changes are approved and some are not. Deliverables •A deliverable is any unique and verifiable product, result, or capability that results in a validated deliverable required by the project.
    38. 38. Perform Quality Control :Inputs Project Documents Organizational Process Assets • Project documents may include Agreements, Quality audit reports and change logs , Training plans and assessments and Process documentation . • The organizational process assets includes the organization’s quality standards and policies, guidelines, reporting procedures and communication policies.
    39. 39. Perform Quality Control: T&T Seven Basic Quality Tools The seven basic quality tools are illustrated earlier. Statistical Sampling Samples are selected and tested as defined in the quality management plan. Inspection An inspection is the examination of a work product to determine if it conforms to documented standards. Approved Change Requests Review All approved change requests should be reviewed to verify that they were implemented as approved.
    40. 40. Perform Quality Control :Outputs Quality Control Measurements Quality control measurements are the documented results of control quality activities. Verified Deliverables A goal of the Control Quality process is to determine the correctness of deliverables. Work Performance Information Work performance information is the performance data collected Validated Changes Any changed or repaired items are inspected and will be either accepted or rejected before notification of the decision is provided.
    41. 41. Perform Quality Control :Outputs Change Requests If the recommended corrective or preventive actions or a defect repair requires a change to the project management plan, a change request should be initiated. Project Management Plan Updates Elements of the project management plan that may be updated include Quality management plan , and Process improvement plan Project Documents Updates Project documents is being updated Organizational Process Assets Updates Elements of the organizational process assets that may be updated include Completed checklists and Lessons learned documentation
    42. 42. References  http://asq.org/learn-about-quality/new-managementplanning-tools/overview/process-decision-programchart.html  http://www.health.state.mn.us/divs/opi/qi/toolbox/interrelatio nshipdigraph.html  http://asq.org/learn-about-quality/new-managementplanning-tools/overview/tree-diagram.html
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×