How To Improve Your Communication Skills


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How To Improve Your Communication Skills

  1. 1. HOW TO IMPROVE YOUR COMMUNICATION SKILLS<br />By.. S.Aamer Hussain<br />Communication Skills <br />1<br />
  2. 2. Communicating with other is a part of everyday life<br />Communication Skills <br />2<br />
  3. 3. Communication Skills <br />3<br />But for a marketing person it is more then just a mare every day stuff<br />
  4. 4. Communication Skills <br />4<br />It is like riding on a one wheeler bicycle on a wire <br />
  5. 5. 5<br />If u know how to gain trust and persuade people<br />Customers !!<br />THEN<br />Communication Skills <br />
  6. 6. Communication Skills <br />6<br />But If u Don't<br />You are going to mess up the things<br />
  7. 7. Communication Skills <br />7<br />What to doo??<br />
  8. 8. Communication Skills <br />8<br />
  9. 9. Communication Skills <br />9<br />The Only Solution for This is to develop Your Communication SKILLS<br />
  10. 10. Communication Skills <br />10<br />What are the Communication Skills??<br />
  11. 11. Effective COMMUNICATION<br />Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.<br />Communication Skills <br />11<br />
  12. 12. Effective COMMUNICATION<br />Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.<br />In fact, communication is only successful when both the sender and the receiver understand the same information as a result of the communication.<br />Communication Skills <br />12<br />
  13. 13. Effective COMMUNICATION<br />By successfully getting your message across, you convey your thoughts and ideas effectively. When not successful, the thoughts and ideas that you actually send do not necessarily reflect what you think, causing a communications breakdown and creating roadblocks that stand in the way of your goals – both personally and professionally.<br />Communication Skills <br />13<br />
  14. 14. Effective COMMUNICATION<br />In spite of the increasing importance placed on communication skills, many individuals continue to struggle, unable to communicate their thoughts and ideas effectively – whether in verbal or written format. This inability makes it nearly impossible for them to compete effectively in the workplace, and stands in the way of career progression.<br />Being able to communicate effectively is therefore essential if you want to build a successful career. To do this, you must understand what your message is, what audience you are sending it to, and how it will be perceived. You must also weigh-in the circumstances surrounding your communications, such as situational and cultural context.<br />Communication Skills <br />14<br />
  15. 15. Communications Skills – The Importance of Removing Barriers<br />Communication Skills <br />15<br />
  16. 16. What's the Barrier<br />Problems with communication can pop-up at every stage of the communication process (which consists of the sender, encoding, the channel, decoding, the receiver, feedback and the context – see the diagram below). At each stage, there is the potential for misunderstanding and confusion.<br />Communication Skills <br />16<br />
  17. 17. Removing Barriers at All These Stages<br />Communication Skills <br />17<br />
  18. 18. Communication Skills <br />18<br />But How Can I Do It??<br />
  19. 19. Communication Skills <br />19<br />Ways to Improve Your <br />Communication Skills<br />
  20. 20. Develop your voice<br />A high whiney voice is not perceived to be one of authority.  In fact, a high soft voice can make you sound like prey to an aggressive co-worker who is out to make his/her career at the expense of anyone else.<br />Communication Skills <br />20<br />
  21. 21. Slow down<br />People will perceive you as nervous and unsure of yourself if you talk fast.  However, be careful not to slow down to the point where people begin to finish your sentences just to help you finish.<br />Communication Skills <br />21<br />
  22. 22. Don’t send mixed messages <br />Make your words, gestures, facial expressions, and message match.  Disciplining an employee while smiling sends a mixed message and, therefore, is ineffective.  If you have to deliver a negative message, make your words, facial expressions, and tone match the message.<br />Communication Skills <br />22<br />
  23. 23. Stay Focused <br />Sometimes it’s tempting to bring up past seemingly related conflicts when dealing with current ones. Try not to bring up past hurts or other topics. Stay focused on the present, your feelings, understanding one another and finding a solution.<br />Communication Skills <br />23<br />
  24. 24. Listen Carefully<br />People often think they’re listening, but are really thinking about what they’re going to say next when the other person stops talking. Truly effective communication goes both ways. While it might be difficult, try really listening to what your person is saying. Don’t interrupt. Don’t get defensive. Just hear them and reflect back what they’re saying so they know you’ve heard. Then you’ll understand them better and they’ll be more willing to listen to you.<br />Communication Skills <br />24<br />
  25. 25. Try To See Their Point of View<br />In a conflict, most of us primarily want to feel heard and understood. We talk a lot about our point of view to get the other person to see things our way. Ironically, if we all do this all the time, there’s little focus on the other person’s point of view, and nobody feels understood. Try to really see the other side, and then you can better explain yours. Others will more likely be willing to listen if they feel heard.<br />Communication Skills <br />25<br />
  26. 26. Respond to Criticism with Empathy <br />When someone comes at you with criticism, it’s easy to feel that they’re wrong, and get defensive. While criticism is hard to hear, and often exaggerated or colored by the other person’s emotions, it’s important to listen for the other person’s pain and respond with empathy for their feelings. Also, look for what’s true in what they’re saying; that can be valuable information for you.<br />Communication Skills <br />26<br />
  27. 27. Own What’s Yours<br />Realize that personal responsibility is a strength, not a weakness. Effective communication involves admitting when you’re wrong. If you both share some responsibility in a conflict, look for and admit to what’s yours. It diffuses the situation, sets a good example, and shows maturity. It also often inspires the other person to respond in kind, leading you both closer to mutual understanding and a solution.<br />Communication Skills <br />27<br />
  28. 28. Look for Compromise <br />Instead of trying to ‘win’ the argument, look for solutions that meet everybody’s needs. Either through compromise, or a new solution that gives you both what you want most, this focus is much more effective than one person getting what they want at the other’s expense. Healthy communication involves finding a resolution that both sides can be happy with.<br />Communication Skills <br />28<br />
  29. 29. Take a Time-Out<br />Sometimes tempers get heated and it’s just too difficult to continue a discussion without it becoming an argument or a fight. If you feel yourself or your partner starting to get too angry to be constructive, or showing some destructive communication patterns, it’s okay to take a break from the discussion until you both cool off. Sometimes good communication means knowing when to take a break.<br />Communication Skills <br />29<br />
  30. 30. Don’t Give Up<br />While taking a break from the discussion is sometimes a good idea, always come back to it. If you both approach the situation with a constructive attitude, mutual respect, and a willingness to see the other’s point of view or at least find a solution, you can make progress toward the goal of a resolution to the conflict. Unless it’s time to give up on the relationship, don’t give up on communication.<br />Communication Skills <br />30<br />
  31. 31. Ask For Help If You Need It<br />If one or both of you has trouble staying respectful during conflict, or if you’ve tried resolving conflict with the person on your own and the situation just doesn’t seem to be improving, you might benefit from a few sessions with a therapist. Couples counseling can provide help with altercations and teach skills to resolve future conflict. <br />Communication Skills <br />31<br />
  32. 32. Communication Skills <br />32<br />Some Things to <br />Remember<br />
  33. 33. Tips<br /><ul><li>The goal of effective communication skills should be mutual understanding and finding a solution that pleases both parties, not ‘winning’ the argument or ‘being right’.
  34. 34. Keep in mind that it’s important to remain respectful of the other person, even if you don’t like their actions.</li></ul>Communication Skills <br />33<br />
  35. 35. REMEMBER<br />Communication Skills <br />34<br />
  36. 36. Improving your communication skills will improve your productivity<br />Communication Skills <br />35<br />
  37. 37. THE END<br />Communication Skills <br />36<br />