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Week11

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  • 1. A. A brief overview of the company and its products.  Our company is offering the customer the travel plan.  It has the travel plan to a lot of places in the country and foreign countries.  B. How is one of the products created or used?  We plan the travel according to customer needs, and offer the reservation of the airplane  and the guide of the destination.  C. How does a person (customer or employee) decide what to do (what to make  or what to buy)? Depend on their feeling. Good thing is good. We want customers and employee act freely.  Free ideology generates good thing. It will satisfy many people. D. How are the products packaged?  With kindness.  E. Is there a training program to teach employees or customers about the  product? (How to use it or how to make it?) Is there a training program to teach employees or customers about the product? (How to  use it or how to make it?) Yes. We make the training program of the attitude toward helping and taking care of the  customer to the customer.  F. Is there any extra support available for employees or customers if they need  it?  Yes. Customer and employee's reliance changes depending on employee's attitude toward  helping and taking care of the customer.  G. How can employees or customers contact human sources of help? The work of employees is to make plane and to serve to customers. So we need think of  customers, we have to serve in a polite way. And it is hard for employees to serve to  customers, so we think of meeting the basic needs of the employee as possible.  Finally,  what counts most is cooperate employees.