BALANCED SCORECARD
                                                                                    April - September 2...
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Hants RDA Scorecard - Q2 - 2009-2010

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Hants RDA Scorecard - Q2 - 2009-2010

  1. 1. BALANCED SCORECARD April - September 2009 MISSION PERSPECTIVE MEASURE ACTUAL (YTD) TARGETS 08-09 STATUS Average Household Income ($) - $57,966 Awaiting release of "FP Markets 2009". CUSTOMER PERSPECTIVE MEASURE ACTUAL (YTD) TARGETS 08-09 STATUS Average Client Satisfaction (# out of 5) 4.1 4.0 Exceeding target at end of Q2. Clients Reporting a Tangible Impact (%) 75% 75% Met target at end of Q2. FINANCIAL PERSPECTIVE MEASURE ACTUAL (YTD) TARGETS 08-09 STATUS Funder evaluation score (# out of 12) - 10 Annual evaluation in Q3. Return on Municipal Investment (per $1 of core funding) $3.92 $3.63 Exceeding target at end of Q2. Budget expenditures variance (%) 3.0% 0.0% Within margin of target at Sept 21. PROCESS PERSPECTIVE MEASURE ACTUAL (YTD) TARGETS 08-09 STATUS Client Consultation Time (hours) 1772.3 2500 Exceeding target at end of Q2. On-time Performance (% of targets complete) 100% 100% Met all targets for Q1 and Q2. Referrals to Partner Agencies (#) 95 90 Exceeding target at end of Q2. Marketing Conversion (% of inquiries realized) 10.8% 5% Exceeding target at end of Q2. LEARNING & GROWTH PERSPECTIVE MEASURE ACTUAL (YTD) TARGETS 08-09 STATUS Employee Development Time (hours) 306 585 On track at end of Q2. Average Partnership Strength (# out of 5) 4.0 4.0 Preliminary results met target.

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