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                    <span style="font-size:14px;">A House Divided - MX '08</span><br/>
                    From: <a href="http://www.slideshare.net/ryanfreitas/">ryanfreitas</a>, 5 months ago<br /><br />
                    <div style="width:425px;text-align:left" id="__ss_380132"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" href="http://www.slideshare.net/ryanfreitas/a-house-divided-mx-08?type=powerpoint" title="A House Divided - MX '08">A House Divided - MX '08</a><object style="margin:0px" width="425" height="355"><param name="movie" value="http://static.slideshare.net/swf/ssplayer2.swf?doc=mx08-1209503048851017-8&stripped_title=a-house-divided-mx-08" /><param name="allowFullScreen" value="true"/><param name="allowScriptAccess" value="always"/><embed src="http://static.slideshare.net/swf/ssplayer2.swf?doc=mx08-1209503048851017-8&stripped_title=a-house-divided-mx-08" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="355"></embed></object><div style="font-size:11px;font-family:tahoma,arial;height:26px;padding-top:2px;">View SlideShare <a style="text-decoration:underline;" href="http://www.slideshare.net/ryanfreitas/a-house-divided-mx-08?type=powerpoint" title="View A House Divided - MX '08 on SlideShare">presentation</a> or <a style="text-decoration:underline;" href="http://www.slideshare.net/upload?type=powerpoint">Upload</a> your own. (tags: <a style="text-decoration:underline;" href="http://slideshare.net/tag/adaptivepath">adaptivepath</a> <a style="text-decoration:underline;" href="http://slideshare.net/tag/servicedesign">servicedesign</a>)</div></div><br /><br />
                    My talk from Adaptive Path's MX Conference on April 22nd, 2008 in San Francisco. I cover the lessons service and customer experience designers can learn from how restaurants are run - merging the needs and capabilities of the front and back of the house to deliver compelling experiences.<br /><br />
                    <a href="http://www.slideshare.net/ryanfreitas/a-house-divided-mx-08">SlideShare Link</a>
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A House Divided - MX '08

From ryanfreitas, 5 months ago

My talk from Adaptive Path's MX Conference on April 22nd, 2008 in more

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Slideshow transcript

Slide 1:A HOUSE DIVIDED Two Perspectives on Managing the Customer Experience Ryan Freitas | ryan@adaptivepath.com

Slide 2:“Ideas from Neighboring Fields.”

Slide 3:“I stick with subjects I'm passionate about and avoid any article or subject where I'd have to adopt the pose of ‘expert’ or ‘authority’.” - Tony Bourdain

Slide 4:

Slide 5:

Slide 6: “Lin Visi e of bilit y” Reservations Database Ticketing Flight Search Loyalty

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