A House Divided - MX '08

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A HOUSE DIVIDED Two Perspectives on Managing the Customer Experience Ryan Freitas | ryan@adaptivepath.com
“Ideas from Neighboring Fields.”
“I stick with subjects I'm passionate about and avoid any article or subject where I'd have to adopt the pose of ‘expert’ or ‘authority’.” - Tony Bourdain
“Lin Visi e of bilit y” Reservations Database Ticketing Flight Search Loyalty

+ ryanfreitas, 2 years ago