CREACIÓN DE UNA COMUNIDAD EN LÍNEA             POSITIVA:     Los valores, la promoción, y participación
CREATING A POSITIVE ONLINE COMMUNITY:        Values, Advocacy, and Engagement
RYAN   ARNDT  Global Community    Manager for the  International GameDevelopers’ Association        (IGDA)@certainlysocial...
RYAN    ARNDT  Administrador de la  Comunidad MundialAssociacion Internacional   de Desarrolladores      Videojuegos @cert...
WHAT IS THE IGDA?The world’s largest professional association for people who                  develop video games.        ...
MY STORY- Teacher (Social studies/English as aSecond Language)+ Game Audio Designer (15 games,casual/mobile)+ Social Media...
WHAT I DOSupport IGDA Chapters, Special Interest Groups todream big and help support their success.Promote the Organizatio...
WHAT I DO       Promote and maintain http://facebook.com/IGDA.org     http://twitter.com/IGDA  http://youtube.com/theIGDA ...
WHAT I DOListening (reading) - 60%     Helping - 20%Active Leadership - 20%
EXAMPLE VIDEO CHAPTER SUPPORTOVER SOCIAL MEDIA/PROMOTION OF THE  ORGANIZATION
HOW IS COMMUNITY  MAINTAINED?
A POSITIVECOMMUNITY  CANNOT   GROW  WITHOUT  SUPPORT
SAD COMMUNITY :*( A COMMUNITY   DOES NOTAUTOMATICALLY   MAINTAIN     ITSELF
SO HOW ISIT DONE??
FOUNDATIONS FORBUILDING A POSITIVE    COMMUNITY
VALUESInclusionEngagementEmpowermentHumour and Creativity
INCLUSION
Inclusion“WELCOME THEM”
BE WHERE THEY AREMake it easy to find the Community/WelcomingTeam in multiple places online, not just main website.Create c...
HELP THEM TO JOIN INEncourage people to ask themselves “How can I getinvolved?”If a conversation starts on one social netw...
ENGAGEMENT
Engagement“ S TA RT A C O N V E R S AT I O N ”
Welcome with a hug!@IGDA OR@ C E RTA I N LY S O C I A LT W I T T E R H A S H TA G#IGDACM
HOW TO KEEP PEOPLE    ENGAGED
ENGAGEMENT TIPSSupport the flow of ideas between peopleCommunity news/Current eventsContests/Crowdsourced ContentInspiring ...
COMMUNITY NEWS/ CURRENT EVENTS
HTTP://IGDA.ORG/GAMEJOBS
CROWDSOURCEDCONTENT & CONTESTS
ENTRIES: “AT THE SUMMIT”
Contest - WinnerC A N B E C R E AT I V E !
BAD CONTEST :(
INSPIRING QUESTIONSEncourage respectful reflection about the industryKeeps tone of the community forward-thinkingHelp peopl...
INSPIRING
CASUAL/LIGHTcasual/fun questions give higher engagementhelp the community not take itself too seriously/getto self-involve...
CASUAL/LIGHT
EMPOWERMENT
Empowerment“ S U P P O RT A N D C E L E B R AT ESUCCESS”
HOW TO SUPPORT :THINK BIG TOGETHERFind out a person’s BIG ideas and help them toachieve where possible.“What is something ...
THINK BIG TOGETHER“What is something you are finding to be achallenge?”Open-ended question: Where do you need support?/How ...
BUT
none of this matters unless everyone                     FOLLOWS                     THROUGH                     O N W H A...
THINGS THAT I WORKTO ACTIVELY SUPPORTRespectHonestyTransparencyFriendlinessDiscussion/interaction
THINGS I ACTIVELY DO    NOT SUPPORTBias/hate speech       Formation of groupstowards a group of     who want to excludepeo...
HUMOUR AND CREATIVITY
Humour and Creativity“ B E C R E AT I V E A N D H AV E F U N ! ”
HUMOUR/CREATIVITYgame developers are creative people by natureencourages thinking in new waysavoid sarcasm, but instead us...
SENSITIVE ISSUE      EXAMPLEFUKUSHIMA GAME JAM
FUKUSHIMA GAME JAM“Fukushima faces great difficulties in its future. Not onlyare the scars from the earthquake and tsunami ...
FUKUSHIMA GAME JAMThe theme for the event is "FunOvercomes Difficulty," and organiserssaid: "Were going to show the worldth...
Fukushima Game JamV I D E O O F S U P P O RT
SUMMARY: FOUNDATIONS FORBUILDING A POSITIVE    COMMUNITY
VALUESInclusion - welcome new people and ideasEngagement - encourage participationEmpowerment - support successHumour and ...
QUESTIONS?¿PREGUNTAS?         RYAN@IGDA.ORG   @IGDA/@CERTAINLYSOCIAL HTTP://FACEBOOK.COM/RYAN80EHTTP://FACEBOOK.COM/IGDA.ORG
Positive community
Positive community
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Positive community

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How to create a positive online game developer community

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  • Positive community

    1. 1. CREACIÓN DE UNA COMUNIDAD EN LÍNEA POSITIVA: Los valores, la promoción, y participación
    2. 2. CREATING A POSITIVE ONLINE COMMUNITY: Values, Advocacy, and Engagement
    3. 3. RYAN ARNDT Global Community Manager for the International GameDevelopers’ Association (IGDA)@certainlysocial #igdacm
    4. 4. RYAN ARNDT Administrador de la Comunidad MundialAssociacion Internacional de Desarrolladores Videojuegos @certainlysocial #igdacm
    5. 5. WHAT IS THE IGDA?The world’s largest professional association for people who develop video games. Over 40 Special Interest Groups Over 100 Chapters around the world (YAY IGDA Colombia!) Education, Jobs, and Content for Video Game Developers Worldwide.
    6. 6. MY STORY- Teacher (Social studies/English as aSecond Language)+ Game Audio Designer (15 games,casual/mobile)+ Social Media Manager (Gameindustry conferences/events) =Community Manager
    7. 7. WHAT I DOSupport IGDA Chapters, Special Interest Groups todream big and help support their success.Promote the OrganizationOffer outside perspective to chapters/SIGsProvide social media support to IGDA volunteers onIGDA related mattersBring the voice of the community to the IGDA Boardof Directors and Executive Branch
    8. 8. WHAT I DO Promote and maintain http://facebook.com/IGDA.org http://twitter.com/IGDA http://youtube.com/theIGDA http://igda.org Content CreationAudio, video, writing, social media
    9. 9. WHAT I DOListening (reading) - 60% Helping - 20%Active Leadership - 20%
    10. 10. EXAMPLE VIDEO CHAPTER SUPPORTOVER SOCIAL MEDIA/PROMOTION OF THE ORGANIZATION
    11. 11. HOW IS COMMUNITY MAINTAINED?
    12. 12. A POSITIVECOMMUNITY CANNOT GROW WITHOUT SUPPORT
    13. 13. SAD COMMUNITY :*( A COMMUNITY DOES NOTAUTOMATICALLY MAINTAIN ITSELF
    14. 14. SO HOW ISIT DONE??
    15. 15. FOUNDATIONS FORBUILDING A POSITIVE COMMUNITY
    16. 16. VALUESInclusionEngagementEmpowermentHumour and Creativity
    17. 17. INCLUSION
    18. 18. Inclusion“WELCOME THEM”
    19. 19. BE WHERE THEY AREMake it easy to find the Community/WelcomingTeam in multiple places online, not just main website.Create content that is welcoming and friendly
    20. 20. HELP THEM TO JOIN INEncourage people to ask themselves “How can I getinvolved?”If a conversation starts on one social network, don’tstart by automatically telling them to contact youelsewhere, as this may lose them.
    21. 21. ENGAGEMENT
    22. 22. Engagement“ S TA RT A C O N V E R S AT I O N ”
    23. 23. Welcome with a hug!@IGDA OR@ C E RTA I N LY S O C I A LT W I T T E R H A S H TA G#IGDACM
    24. 24. HOW TO KEEP PEOPLE ENGAGED
    25. 25. ENGAGEMENT TIPSSupport the flow of ideas between peopleCommunity news/Current eventsContests/Crowdsourced ContentInspiring questionsCasual/fun questions
    26. 26. COMMUNITY NEWS/ CURRENT EVENTS
    27. 27. HTTP://IGDA.ORG/GAMEJOBS
    28. 28. CROWDSOURCEDCONTENT & CONTESTS
    29. 29. ENTRIES: “AT THE SUMMIT”
    30. 30. Contest - WinnerC A N B E C R E AT I V E !
    31. 31. BAD CONTEST :(
    32. 32. INSPIRING QUESTIONSEncourage respectful reflection about the industryKeeps tone of the community forward-thinkingHelp people to understand that they have the powerto change the world.
    33. 33. INSPIRING
    34. 34. CASUAL/LIGHTcasual/fun questions give higher engagementhelp the community not take itself too seriously/getto self-involvedbalancing casual with serious - I try to reflect whatlife actually is.
    35. 35. CASUAL/LIGHT
    36. 36. EMPOWERMENT
    37. 37. Empowerment“ S U P P O RT A N D C E L E B R AT ESUCCESS”
    38. 38. HOW TO SUPPORT :THINK BIG TOGETHERFind out a person’s BIG ideas and help them toachieve where possible.“What is something you are doing right now that youare proud of?”“What would you love to be doing?”
    39. 39. THINK BIG TOGETHER“What is something you are finding to be achallenge?”Open-ended question: Where do you need support?/How can I help you to succeed?Support a person’s ability to innovate and surpriseyou
    40. 40. BUT
    41. 41. none of this matters unless everyone FOLLOWS THROUGH O N W H AT WA S DISCUSSED
    42. 42. THINGS THAT I WORKTO ACTIVELY SUPPORTRespectHonestyTransparencyFriendlinessDiscussion/interaction
    43. 43. THINGS I ACTIVELY DO NOT SUPPORTBias/hate speech Formation of groupstowards a group of who want to excludepeople.  others.Banning without a Consistent rudenesswarning/reasonExclusion of certainusers
    44. 44. HUMOUR AND CREATIVITY
    45. 45. Humour and Creativity“ B E C R E AT I V E A N D H AV E F U N ! ”
    46. 46. HUMOUR/CREATIVITYgame developers are creative people by natureencourages thinking in new waysavoid sarcasm, but instead use humour that targetsno particular person or group, but is simply fun.Sarcasm is easily confused online, especially whenthe audience is from many language backgrounds.can help deal with sensitive issues in thecommunity
    47. 47. SENSITIVE ISSUE EXAMPLEFUKUSHIMA GAME JAM
    48. 48. FUKUSHIMA GAME JAM“Fukushima faces great difficulties in its future. Not onlyare the scars from the earthquake and tsunami deep andfresh, but the effects of the nuclear disaster will be longfelt as well,” an IGDA Japan statement read. “Gamedevelopers will tour the area and build a game togetherwith students from the Tohoku area. They will create agame in only 30 hours, testing their creativity, talent,and abilities.”
    49. 49. FUKUSHIMA GAME JAMThe theme for the event is "FunOvercomes Difficulty," and organiserssaid: "Were going to show the worldthat we are going to make it through, byshowing our enthusiasm and energy."
    50. 50. Fukushima Game JamV I D E O O F S U P P O RT
    51. 51. SUMMARY: FOUNDATIONS FORBUILDING A POSITIVE COMMUNITY
    52. 52. VALUESInclusion - welcome new people and ideasEngagement - encourage participationEmpowerment - support successHumour and Creativity - do it all with a fun, full andbalanced life in mind.
    53. 53. QUESTIONS?¿PREGUNTAS? RYAN@IGDA.ORG @IGDA/@CERTAINLYSOCIAL HTTP://FACEBOOK.COM/RYAN80EHTTP://FACEBOOK.COM/IGDA.ORG

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