ServiceKey Overview


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  • Brief introduction of the team presentingGreat mix of experience and skills (blend of client, Vendor, Provider, Leaders)
  • Brief Introduction of the company history
  • Brief Introduction of the company history
  • ServiceKey Overview

    1. 1. Copyright © rxp Services Ltd. Commercial in Confidence 1 ENTERPRISE SERVICE MANAGEMENT ServiceKey Overview
    2. 2. Copyright © rxp Services Ltd. Commercial in Confidence 2 Agenda • Introductions • Who is rxp ? • What is ServiceKey ? • Case Study
    3. 3. Copyright © rxp Services Ltd. Commercial in Confidence 3 Who is rxp ? • Listed on ASX in Nov 2011 and fastest growing ICT Advisory and services company on the ASX • 320 people, $100m market cap, profitable • Offices in Melbourne, Sydney, Canberra, Brisbane and Hong Kong (some delivery in NZ & Singapore) • Services organised around practices including • Dedicated Enterprise Service Management practice • Other practices include Strategic Advisory, Integration, Project Management and Business Analysis, Web and Mobile Development, Infrastructure and Cloud, and BI and Information Management • Deep experience in networks businesses and field service management through work with • Downer EDI, Jemena, Kordia, ServiceStream, Silcar, Tenix, Zinfra, Foxtel, NBN Co, Nokia Siemens Networks, Optus, Telstra, Vodafone, energyAustralia, Essential Energy, Integral Energy, SP AusNet, United Energy, Vector , Barwon Water, Sydney Water and Yarra Valley Water
    4. 4. Copyright © rxp Services Ltd. Commercial in Confidence 4 What is ServiceKey ? ServiceKey is rxp’s integrated reference architecture that enables businesses to effectively manage large volumes of work across highly distributed teams  Integrated field services management  Rxp’s reference architecture framework  Best of breed products, modular approach  Modular Software as a Service – Cloud based  Adaptable delivery model  rxp‘s Hosted Service Offering  Service Now (work, central records)  TOA ETA Direct(field service scheduling, mobility)  Mulesoft (service fabric/integration)  Typical Customer integrations  Financial Management (eg, SAP)  Analytics/Data Warehouse  Logistics  Quantities Management  Artefact/Document management  Geolocation and Maps APIs for visualisation
    5. 5. Copyright © rxp Services Ltd. Commercial in Confidence 5 ServiceKey - Introduction • Based on rxp’s extensive experience in guiding leading field services organisations • Takes a holistic approach across 10 business capabilities • Ensures integration across business functions and systems • Framework guides customers towards consolidation of point solutions • Enables a maturity roadmap of capabilities approach • Integrates and streamlines mobile workforces with back- office process ServiceKey is a framework of core business capabilities
    6. 6. Copyright © rxp Services Ltd. Commercial in Confidence 6 rxp‘s hosted ServiceKey Based on our ServiceKey Reference Architecture enabling an integrated, scalable approach that provide our clients with a rapid, role based access from any device, any where ServiceKeyReferenceArchitecture Mobility Field Service Optimisation & Allocation Project, Work management and Governance Integration Layer Client Systems
    7. 7. Copyright © rxp Services Ltd. Commercial in Confidence 7 Typical Use Cases • ServiceKey is specifically aimed at streamlining administrative intensive field services based organisations. Typical characteristics include: • Project-oriented organisations with frequent repeated tasks, this includes maintenance providers • Highly distributed workforce, utilising contractors and subcontractors (metro, regional, remote) • Compressed payment terms on work performed across their value chain • Administrative intensive organisations with complex workflow needs, such as approvals • Diverse organisations that provide services across various industries, or wish to diversify (eg, telco services to utility services) • Specific Industries: • Telecommunications (telephony, internet, mobile and fibre services) • Infrastructure and Building Management • Mining • Utilities • Hospitality rxp has achieved traction with clients that service most of these industries
    8. 8. Copyright © rxp Services Ltd. Commercial in Confidence 8 Our Solution: Challenges in field services • Hard to maximise productivity of field technicians and crews - lack of visibility of performance and productivity data • High administration effort in managing field service documentation and paperwork • Inefficient work allocations: unnecessary van rolls or excess travel time and carbon emissions • Expensive bespoke mobility solutions that don’t justify wide-scale rollout • Risk in safety, certifications, and qualifications, and ensuring every job is carried out by the right person • Difficulty in accurately recording inventory levels and usage • Multiple systems across different industries and work types • Long ramp-up times and large capital outlays to enable systems for new contracts • Single system • Higher EBIT • Minimal upfront cost • Flexible • Actionable insight • Reduced risk • Great UX • Anyone, anywhere • Leaders Benefits of ServiceKeyChallenges
    9. 9. Copyright © rxp Services Ltd. Commercial in Confidence 9 Case Study
    10. 10. Copyright © rxp Services Ltd. Commercial in Confidence 10 Our Experience – ServiceStream • ServiceStream had dozens of work management systems • RXP used its capability model to build ServiceStream’s list of requirements • Ran strategic sourcing exercise to determine best product(s) to implement the requirements • ServiceNow and TOA ETAdirect were selected, RXP moved into delivery partner role • Implementation of “eSSential” has been very successful and well publicised • eSSential formed basis of our offering
    11. 11. Copyright © rxp Services Ltd. Commercial in Confidence 11 Our Experience – ServiceStream • From individual electricity technicians installing solar panels to crews undertaking NBN construction, all in the same system • No paper! Eliminate more than 150,000 A4 pages per year • Easier and quicker to ramp up after new contract win
    12. 12. Copyright © rxp Services Ltd. Commercial in Confidence 12 Our Experience – ServiceStream
    13. 13. Copyright © rxp Services Ltd. Commercial in Confidence 13