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RxPO 2007

RxPO 2007



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    Survivor Survivor Presentation Transcript

    • Surviving The Pharmacy Outworking, Outgoing, Outstanding with Cliff Frank, CPhT
    • Program Information ACPE # 384-000-07-014-L04 Release Date: 8-6-07 Expires: 8-6-2010 STAT Educational Services, a division of National Pharmacy Technician Association Inc., is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education.
    • Healthcare
      • Our business is to CARE about the health of our patients.
    • Pharmacy Technicians
      • Are an essential component to 21st Century medical care.
      • Our profession exists only to assist the pharmacist.
      • We work strictly under their supervision.
      • Conflicts should be rare.
      • Our attitude can be an important safeguard against conflicts in the workplace.
    • All Tasks Are Equal
      • Whether you are responsible for:
        • Order intake
        • Order entry
        • Insurance billing
        • Medication selection
        • Medication measuring/counting
        • Packaging
    • All Tasks Are Equal
      • Whether you are responsible for:
        • Delivery to:
          • Ward
          • Floor
          • Patient
        • - Maintenance of :
          • Equipment
          • Supplies
          • Information
          • Medication inventory
    • Complicated…Exact
      • Each of these tasks have multiple steps … involving multiple individuals, which requires cooperation and communication.
    • Causes of Conflict
      • Lack of Communication
        • Between patient and pharmacy staff
        • Between pharmacist and technician
        • Between pharmacy staff and prescribers
        • Between technician and technician
    • Causes of Conflict
      • Egos
        • Patients
        • Pharmacists
        • Technicians
        • Prescribers
        • Nurses
    • Causes of Conflict
      • Patient lack of information
      • Personal needs
      • Technician lack of information
      • Our personal strengths and weaknesses
      • Poor management skills
      • “ The System”
    • Exercise I
      • Break into smaller groups
        • Identify
          • Pharmacy conflicts
          • Personal conflicts
          • Teamwork conflicts
        • Be prepared to share with the whole group
        • You have 15 minutes
    • Easing Workplace Conflicts
      • See the “whole picture”
      • Patient needs come first.
      • Department needs come second.
      • You come third!
    • PHARMACY Is a TEAM effort!
    • How To Resolve Conflict
      • Be prepared to compromise.
      • Identify the REAL conflict.
      • Look for a win-win solution.
      • Take personal responsibility.
      • “ Is this the mountain you want to die on ?”
      • “ Done is done” - moving on.
    • Exercise II
      • Go back to your smaller groups. Revisiting the conflicts you identified, use the new skills we discussed to work out solutions to for those barriers to good pharmaceutical care.
      • Be prepared to discuss with the whole group
      • You have 15 minutes.
    • Wrap It Up!
      • Our positive attitude and problem-solving skills are needed more now than ever in this very complicated profession. We must be advocates for the safe and effective medication therapy for our patients. Conflict resolution is a hugely important key.
    • Questions/Comments