Collaboration - a perspective from   the other side of the Atlantic                    hi       owes me               an  ...
collaboration@glennthayer                   @ruudwjanssenglenn@glennthayer.com     ruud.janssen@tnoc.chwww.glennthayer.com...
Collaboration - a perspective from     the 2 sides of the Atlantic           @ruudwjanssen             ©2011
@ruudwjanssen              TNOC.skype      ruud.janssen@tnoc.ch              www.tnoc.ch                             small...
where to start?      @ruudwjanssen   ©2011
collaboration is not a competition source = http://2.bp.blogspot.com/-dGerwl_bpjg/TWGF_7ZkMCI/AAAAAAAAHww/cqS-qbSqXjM/s160...
more than sharing documents & tasks                                 ©2011
more than a string of conference calls                                    ©2011
more than an online collaboration system                                     ©2011
or a project GANTT chart                           ©2011
collaboration                ©2011
at first - we are energetic and curious       I wanna go          too!                                                     ...
or we don’t know how fast to head to sea                                                                            wait f...
and then   collaboration is likegently knocking on a turtle                          ©2011
we’re curious to find out more                                                                                             ...
we learn from one another                      it takes 2 (or more) to collaboratesource = http://www.robroysblog.com/word...
and we find our direction & purpose          a sea of wisdom                                                              ©...
that enables others to collaborate & succeed      + collective        success                                             ...
collaborationconnecting the dots….                        ©2011
collaboration components                 image credit: David Armano                   adapted by Ruud Janssen             ...
good collaboration = effective combinations                            image credit: David Armano                         ...
What type of collaborator are you?        visual by: visualinfographics.com courtesy of central desktop                   ...
Cultivating the Practice of Collaboration         http://lanyrd.com/2011/ecv11/                        bora   tion Practic...
cultivate practices of    collaboration1   Shared and common    outcomes        @ruudwjanssen    ©2011
cultivate practices of    collaboration2     Interdependance       @ruudwjanssen     ©2011
cultivate practices of    collaboration3        Trust       @ruudwjanssen     ©2011
cultivate practices of    collaboration     celebrate     conflicting4     perspectives       @ruudwjanssen     ©2011
look at the users in yourcollaboration   @ruudwjanssen        ©2011
PHASE 1                             define collaboration stakeholders                        SOCIAL                       ...
make what you need accessible                            PHASE 1                               PHASE 2                    ...
celebrate differences & successful failures                            PHASE 1                               PHASE 2      ...
make it lasting & sustainable PHASE 3                                      PHASE 1                 PHASE 22               ...
define what you expect to put in &      what would you like to get out?                = conversion                 @ruudw...
where do you need to pay attention?  listening          presence                content         blogger relations       ut...
Altimeter Group asked 140 Corporate Social Strategists:“What three external (go-to-market) social strategyobjectives will ...
online collaboration = point to place              image credit: ©TNOC | Ruud Janssen                                     ...
5 steps to more effective online collaboration                     @ruudwjanssen               ©2011                      ...
5 steps to more effective online collaboration                                                                            ...
5 steps to better online collaboration            @ruudwjanssen                ©2011                                      ...
rich & fresh1   content     @ruudwjanssen   ©2011
Let’s consider an event      @ruudwjanssen       ©2011
where do your collaborators come from?              @ruudwjanssen      ©2011                    42
can your collaborators find their why?              @ruudwjanssen       ©2011                    43
what & whom are they looking for?           @ruudwjanssen       ©2011                 44
how do they wish to engage?        @ruudwjanssen         ©2011              45
are they socially motivated?         @ruudwjanssen         ©2011               46
or just to convince their boss         @ruudwjanssen           ©2011               47
how attractive is your proposition?            @ruudwjanssen        ©2011                  48
and who is it for?   @ruudwjanssen     ©2011         49
when do they need what?       @ruudwjanssen      ©2011             50
how do you keep them connected?           @ruudwjanssen     ©2011                 51
where do you have the conversation?            @ruudwjanssen       ©2011                  52
how is the content relevant?        @ruudwjanssen          ©2011                                       53
what resources do you have?        @ruudwjanssen         ©2011              54
and can you sustain the efforts?          @ruudwjanssen        ©2011                55
do you offer enough variation?         @ruudwjanssen       ©2011                56
and is it worth the effort?       @ruudwjanssen          ©2011             57
does it lead to conversion?       @ruudwjanssen          ©2011             58
5 steps to better online collaboration            @ruudwjanssen                ©2011                                      ...
2social  content    @ruudwjanssen   ©2011
who’s listening?Social media is about gettingothers to tell our stories for us           @ruudwjanssen            ©2011   ...
we want to collaborate with a person            @ruudwjanssen       ©2011                  62
we want to connect to the real thing            @ruudwjanssen        ©2011                  63
and we trust our friends                   Tripadvisor launched Facebook’s                 Instant Personalization feature...
we want the backstage scoop         @ruudwjanssen        ©2011               65
and near realtime information        @ruudwjanssen           ©2011              66
created by the community      @ruudwjanssen        ©2011            67
right here right now    @ruudwjanssen      ©2011          68
enablers of collaboration       @ruudwjanssen        ©2011             69
your turn  What forms ofcollaboration do you see at Event Camp Vancouver today?      @ruudwjanssen   ©2011
which collaborative formats & toolsdo you use in your organisation today?              @ruudwjanssen       ©2011          ...
we want the full picture      @ruudwjanssen        ©2011            72
and see what get’s traction        @ruudwjanssen         ©2011              73
5 steps to better online collaboration            @ruudwjanssen                ©2011                                      ...
3  mobileinteraction    @ruudwjanssen   ©2011
how portable is your collaboration?                                        image credit: Genius Bar                       ...
compatible with phones & tablets?         @ruudwjanssen        ©2011               77
what your tools look like on an ipad?         check on http://www.ipadpeek.com                   @ruudwjanssen            ...
@ruudwjanssen   ©2011                        79
@ruudwjanssen   ©2011                        80
@ruudwjanssen   ©2011      81
@ruudwjanssen   ©2011      82
@ruudwjanssen   ©2011      83
your turnMy most recentrevelation on my mobile device    was…….    @ruudwjanssen   ©2011
5 steps to better online collaboration            @ruudwjanssen                ©2011                                      ...
easy to   share   @ruudwjanssen   ©2011
does it allow for engaging conversation?                                       image credit: Genius Bar                   ...
which functionalities do you use in your     organization’s collaborations?               @ruudwjanssen       ©2011       ...
where can I collaborate?      @ruudwjanssen        ©2011
what and who do they care about?    engage based on a user’s mode            @ruudwjanssen           ©2011                ...
How can we help?   @ruudwjanssen   ©2011         91
incremental contributions       @ruudwjanssen        ©2011             92
5 steps to better online collaboration            @ruudwjanssen                ©2011                                      ...
5really  simple to  syndicate    @ruudwjanssen   ©2011
@ruudwjanssen   ©2011      95
@ruudwjanssen   ©2011      96
@ruudwjanssen   ©2011      97
RSS - Really Simple Syndication            social content                                                       blogospher...
how communities are built                     image credit: David Armano                   adapted by Ruud Janssen & Sam  ...
good collaboration = effective combinations                            image credit: David Armano                         ...
required team competencies       @ruudwjanssen         ©2011
Audience analysis - empathy map          @ruudwjanssen           ©2011
Day     Month   Year                                                                                                      ...
http://bit.ly/tnocbook collaborative writing                         ©2011
your turnWhat types of collaboration would you like to engage in over the next 2 days?         @ruudwjanssen   ©2011
collaboration@glennthayer                   @ruudwjanssenglenn@glennthayer.com     ruud.janssen@tnoc.chwww.glennthayer.com...
Collaboration - a perspective from   the other side of the Atlantic                    hi       owes me               an  ...
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2011 event camp vancouver collaboration_glennthayer_ruudjanssen_final

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A Hard Look at How we Can Create Better Collaborations and the Best Events and Meetings

Facilitators:
Glenn Thayer, Thayer Productions
Ruud Janssen, TNOC (virtually from Arlesheim, Switzerland)


Session Description:
Participants will leave with a greater understanding of what true collaboration can accomplish and tools and processes for setting the stage for successful collaboration in your own unique work settings.

Published in: Business, Technology
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2011 event camp vancouver collaboration_glennthayer_ruudjanssen_final

  1. 1. Collaboration - a perspective from the other side of the Atlantic hi owes me an ice cold d rink... @ruudwjanssen ©2011
  2. 2. collaboration@glennthayer @ruudwjanssenglenn@glennthayer.com ruud.janssen@tnoc.chwww.glennthayer.com www.tnoc.ch ©2011
  3. 3. Collaboration - a perspective from the 2 sides of the Atlantic @ruudwjanssen ©2011
  4. 4. @ruudwjanssen TNOC.skype ruud.janssen@tnoc.ch www.tnoc.ch small business owner 20 years in meetings industry marketing entrepreneur in bespoke social media & online collaboration MPI accredited trainer & facilitator co-creator Event Camp Europe TEDx curator project meeting architecture slowfood enthusiastRuud Janssen, CMM @ruudwjanssen ©2011
  5. 5. where to start? @ruudwjanssen ©2011
  6. 6. collaboration is not a competition source = http://2.bp.blogspot.com/-dGerwl_bpjg/TWGF_7ZkMCI/AAAAAAAAHww/cqS-qbSqXjM/s1600/the-tortoise-and-the-hare.JPG ©2011
  7. 7. more than sharing documents & tasks ©2011
  8. 8. more than a string of conference calls ©2011
  9. 9. more than an online collaboration system ©2011
  10. 10. or a project GANTT chart ©2011
  11. 11. collaboration ©2011
  12. 12. at first - we are energetic and curious I wanna go too! ©2011source == http://www.zoocon.com/Herps/Turtles/Chinemys_reevsi_Baby_01.jpg
  13. 13. or we don’t know how fast to head to sea wait for me! ©2011 source = http://sustainablegreendesigns.com/wp-content/uploads/2011/01/baby-sea-turtle-on-sand.jpg
  14. 14. and then collaboration is likegently knocking on a turtle ©2011
  15. 15. we’re curious to find out more what’ in it for me?source = http://www.robroysblog.com/wordpress/wp-content/uploads/2010/01/Robroys-Blog-Box-Turtle1.jpg ©2011
  16. 16. we learn from one another it takes 2 (or more) to collaboratesource = http://www.robroysblog.com/wordpress/wp-content/uploads/2010/01/Robroys-Blog-Box-Turtle1.jpg ©2011
  17. 17. and we find our direction & purpose a sea of wisdom ©2011 source = http://www.mafiaisland.com/blog/wp-content/uploads/ 2010/08/1230099836_1024x768_green-sea-turtle.jpg
  18. 18. that enables others to collaborate & succeed + collective success ©2011source = http://de.flash-screen.com/free-wallpaper/uploads/201108/imgs/1312179903_1600x1200_sea-turtle-and-reef-fishes-wallpaper.jpg
  19. 19. collaborationconnecting the dots…. ©2011
  20. 20. collaboration components image credit: David Armano adapted by Ruud Janssen ©2011
  21. 21. good collaboration = effective combinations image credit: David Armano adapted by Ruud Janssen ©2011
  22. 22. What type of collaborator are you? visual by: visualinfographics.com courtesy of central desktop @ruudwjanssen ©2011
  23. 23. Cultivating the Practice of Collaboration http://lanyrd.com/2011/ecv11/ bora tion Practices ©TNOC | Colla tion s of Collabora Cultivate the Practice Central ses, beyond ared databa s, beyond sh underlie all kis and blog d practices th at return t, beyond wi principles an g a business ed documen rtant set of and achievin Beyond shar d more impo ing effective es of the wider an investments . Be n of the prac tic Desktop lies d technology us cultivatio their endeavors an s the conscio ongoing, and collaborative sktop require practices is gies like Central De The cultiva tion of these . with technolo ong people. man activity llaboration am ational and hu effective co etual organiz ent is a perp t and refinem reinforcemen es mmon Outcom ared and Co e and embrac e a common Practice 1. Sh ey must shar ges to the ec t or task, th pr ocess. If chan ther on a proj early in the l op le work toge de veloped very to environmenta Whenever pe rity on this is asons or due mit ntial that cla nizational re nity to re-com outcome. It is esse made for orga n the opportu reed outc ome must be ne must be give stated and ag than everyo of the work, age that is g the course al and in langu changes durin of an end go process tc ome. at ed in terms rms of a set of to the new ou e must be st int work in te and com mon outcom ating th e result of jo This shared personally. St the individuals meaningful to t. w is insufficien steps to follo e terdependenc pable than “I” . If Practice 2. In r and more ca ept that “w e” are smarte r, co llaborative d on the conc thing to offe nt ration is base hers have no s that differe True collabo g and that ot ent awarenes ow everythin th an intellig ctively. ve that they kn the other hand, wi rk together effe people belie hindered. On are able to wo ll be severely ives, people initiatives wi and perspect different strengths people bring ust of the others Practice 3. Tr or intentions e motivations ck much of they doubt th t will hold ba together if best work, bu ttings t wo rk effectively won’t do their an d non-work se People can no to work. They time in work n is impossib le ey are being asked . Face-to-face tio with whom th for fear of be ing ridiculed where co-loca d creatively in cir cumstances a willingness to their zest an g trust, but holding back of cultivatin at instead of as they gain quickest way at means th y, and then is often the th en earned. Th ll be trustworth ve fir st given and the other wi of trust they ha trust must be mption that wn the level on starts with the assu r, they re vise up or do trust, a pers with the othe nce in working more experie given. pectives nflicting Pers e will be lebrating Co project, ther Practice 4. Ce ople in your verse ct ives of the pe people have di s and perspe ys. Different e the strength in different wa eworks. Thes fferences in rld and ideas different fra m Given the di ok at the wo according to ematurely rent people lo rld views and rated and no t pr conflict. Diffe different wo ust be celeb work side- le argue from work; they m em so they expe ctations. Peop collaboration ically move th e nflict are what makes pe ctives, phys (b) trust that th points of co fferent pers ndence, and two people hold vastly di ed to interdepe ho nors the shut down. If are committ solution that e. If they (a) en they will develop a re period of tim the whole, th by-side for a od of ing for the go al perspective s. other is work their individu story. If common outcome and y around the form the stor actices. tion rs like them— ach these pr Your Next Ac of collaboratio n—and othe nology work . Te actices ey can m ake the tech These four pr right, then th actices into action. ese practices put these pr people get th pe ct others to page 1 of 1 practices. Ex Model these .ch ! es http://www.tnoc ration Practic NOC | Collabo Copyright ©T @ruudwjanssen ©2011
  24. 24. cultivate practices of collaboration1 Shared and common outcomes @ruudwjanssen ©2011
  25. 25. cultivate practices of collaboration2 Interdependance @ruudwjanssen ©2011
  26. 26. cultivate practices of collaboration3 Trust @ruudwjanssen ©2011
  27. 27. cultivate practices of collaboration celebrate conflicting4 perspectives @ruudwjanssen ©2011
  28. 28. look at the users in yourcollaboration @ruudwjanssen ©2011
  29. 29. PHASE 1 define collaboration stakeholders SOCIAL NETWORKS WEBINAR BLOGS FIRST TIME ATENDEE WEBINAR ©2011image credit: Sam Smith & Ruud Janssen
  30. 30. make what you need accessible PHASE 1 PHASE 2 PHASE 2 LIVE BROADCAST TO HYBRID AUDIENCE VIRTUAL PANNEL SESSION NEAR REALTIME REPORTING SOCIAL NETWORKS WEBINAR BLOGS FIRST TIME HYBRID ATENDEE ATTENDEE WEBINAR WEBINAR ONSITE GENIUS BAR LIVE MINDMAPPING ©2011image credit: Sam Smith & Ruud Janssen CONTENT SNIPPET STREAMING
  31. 31. celebrate differences & successful failures PHASE 1 PHASE 2 PHASE 2 PHASE 3 LIVE BROADCAST TO HYBRID AUDIENCE VIRTUAL PANNEL SESSION NEAR REALTIME REPORTING SOCIAL NEW MEDIA EVENT NETWORKS WEBINAR CASE STUDY DASHBOARD VIDEO BLOGS FIRST TIME HYBRID THANK YOU POST EVENT WHITEPAPER ATENDEE ATTENDEE VIDEO EMAIL WEBINAR WEBINAR WEBINAR ONSITE GENIUS BAR LIVE MINDMAPPING ©2011image credit: Sam Smith & Ruud Janssen CONTENT SNIPPET STREAMING
  32. 32. make it lasting & sustainable PHASE 3 PHASE 1 PHASE 22 PHASE PHASE 32011 CONGRESS 2012 CONGRESS SOCIAL CONTENT NEW MEDIA EVENT NEW MEDIA DASHBOARD EVENT NETWORKS WEBINAR REPURPOSING DASHBOARD VIDEO VIDEO WHITEPAPER BLOGS FIRST TIME HYBRID THANK YOU POST EVENT WHITEPAPER ATENDEE ATTENDEE VIDEO EMAIL WEBINAR WEBINAR WEBINAR ©2011 image credit: Sam Smith & Ruud Janssen
  33. 33. define what you expect to put in & what would you like to get out? = conversion @ruudwjanssen ©2011 33
  34. 34. where do you need to pay attention? listening presence content blogger relations utility stations engineering creation applications employee viral mobilization crisis management search engine crowdsourcing mobilization optimization alliancesbrand strategy web development @ruudwjanssen measurement analytics creative ©2011
  35. 35. Altimeter Group asked 140 Corporate Social Strategists:“What three external (go-to-market) social strategyobjectives will you focus on most in 2011?” Source: Survey of Corporate Social Strategists, Altimeter Group, 2010 @ruudwjanssen ©2011
  36. 36. online collaboration = point to place image credit: ©TNOC | Ruud Janssen ©2011
  37. 37. 5 steps to more effective online collaboration @ruudwjanssen ©2011 37
  38. 38. 5 steps to more effective online collaboration es s? sin ct/bu oj e pr yo ur o for dtod n ee ation bo r co lla th e er s? d oe s e us h at r thw o fo d tod tn ee oe si ha td w @ruudwjanssen ©2011 38
  39. 39. 5 steps to better online collaboration @ruudwjanssen ©2011 39
  40. 40. rich & fresh1 content @ruudwjanssen ©2011
  41. 41. Let’s consider an event @ruudwjanssen ©2011
  42. 42. where do your collaborators come from? @ruudwjanssen ©2011 42
  43. 43. can your collaborators find their why? @ruudwjanssen ©2011 43
  44. 44. what & whom are they looking for? @ruudwjanssen ©2011 44
  45. 45. how do they wish to engage? @ruudwjanssen ©2011 45
  46. 46. are they socially motivated? @ruudwjanssen ©2011 46
  47. 47. or just to convince their boss @ruudwjanssen ©2011 47
  48. 48. how attractive is your proposition? @ruudwjanssen ©2011 48
  49. 49. and who is it for? @ruudwjanssen ©2011 49
  50. 50. when do they need what? @ruudwjanssen ©2011 50
  51. 51. how do you keep them connected? @ruudwjanssen ©2011 51
  52. 52. where do you have the conversation? @ruudwjanssen ©2011 52
  53. 53. how is the content relevant? @ruudwjanssen ©2011 53
  54. 54. what resources do you have? @ruudwjanssen ©2011 54
  55. 55. and can you sustain the efforts? @ruudwjanssen ©2011 55
  56. 56. do you offer enough variation? @ruudwjanssen ©2011 56
  57. 57. and is it worth the effort? @ruudwjanssen ©2011 57
  58. 58. does it lead to conversion? @ruudwjanssen ©2011 58
  59. 59. 5 steps to better online collaboration @ruudwjanssen ©2011 59
  60. 60. 2social content @ruudwjanssen ©2011
  61. 61. who’s listening?Social media is about gettingothers to tell our stories for us @ruudwjanssen ©2011 61
  62. 62. we want to collaborate with a person @ruudwjanssen ©2011 62
  63. 63. we want to connect to the real thing @ruudwjanssen ©2011 63
  64. 64. and we trust our friends Tripadvisor launched Facebook’s Instant Personalization feature in Dec 2010, offering friend ratings, reviews and travel history @ruudwjanssen ©2011 64
  65. 65. we want the backstage scoop @ruudwjanssen ©2011 65
  66. 66. and near realtime information @ruudwjanssen ©2011 66
  67. 67. created by the community @ruudwjanssen ©2011 67
  68. 68. right here right now @ruudwjanssen ©2011 68
  69. 69. enablers of collaboration @ruudwjanssen ©2011 69
  70. 70. your turn What forms ofcollaboration do you see at Event Camp Vancouver today? @ruudwjanssen ©2011
  71. 71. which collaborative formats & toolsdo you use in your organisation today? @ruudwjanssen ©2011 71
  72. 72. we want the full picture @ruudwjanssen ©2011 72
  73. 73. and see what get’s traction @ruudwjanssen ©2011 73
  74. 74. 5 steps to better online collaboration @ruudwjanssen ©2011 74
  75. 75. 3 mobileinteraction @ruudwjanssen ©2011
  76. 76. how portable is your collaboration? image credit: Genius Bar mashup adapted by Ruud Janssen ( genius bar logo to be designed in line with brand guidelines) ©2011
  77. 77. compatible with phones & tablets? @ruudwjanssen ©2011 77
  78. 78. what your tools look like on an ipad? check on http://www.ipadpeek.com @ruudwjanssen ©2011 78
  79. 79. @ruudwjanssen ©2011 79
  80. 80. @ruudwjanssen ©2011 80
  81. 81. @ruudwjanssen ©2011 81
  82. 82. @ruudwjanssen ©2011 82
  83. 83. @ruudwjanssen ©2011 83
  84. 84. your turnMy most recentrevelation on my mobile device was……. @ruudwjanssen ©2011
  85. 85. 5 steps to better online collaboration @ruudwjanssen ©2011 85
  86. 86. easy to share @ruudwjanssen ©2011
  87. 87. does it allow for engaging conversation? image credit: Genius Bar mashup adapted by Ruud Janssen ( genius bar logo to be designed in line with brand guidelines) ©2011
  88. 88. which functionalities do you use in your organization’s collaborations? @ruudwjanssen ©2011 88
  89. 89. where can I collaborate? @ruudwjanssen ©2011
  90. 90. what and who do they care about? engage based on a user’s mode @ruudwjanssen ©2011 90
  91. 91. How can we help? @ruudwjanssen ©2011 91
  92. 92. incremental contributions @ruudwjanssen ©2011 92
  93. 93. 5 steps to better online collaboration @ruudwjanssen ©2011 93
  94. 94. 5really simple to syndicate @ruudwjanssen ©2011
  95. 95. @ruudwjanssen ©2011 95
  96. 96. @ruudwjanssen ©2011 96
  97. 97. @ruudwjanssen ©2011 97
  98. 98. RSS - Really Simple Syndication social content blogosphere Channel content is promoted and posted to blogs. Profiles drive traffic Profiles aresearch Channel content is to the content posted to profiles. promoted to Original branded channels. the blogs. content and utility Blogs will drive traffic and social networks members to the profiles. Friends and fans join your network. @ruudwjanssen ©2011 98
  99. 99. how communities are built image credit: David Armano adapted by Ruud Janssen & Sam Smith ©2011
  100. 100. good collaboration = effective combinations image credit: David Armano adapted by Ruud Janssen ©2011
  101. 101. required team competencies @ruudwjanssen ©2011
  102. 102. Audience analysis - empathy map @ruudwjanssen ©2011
  103. 103. Day Month Year No.Who are our Key Partners? What Key Activities do our Value Propositions require? What value do we deliver to the customer? What type of relationship does each of our Customer For whom are we creating value?Who are our key suppliers? Our Distribution Channels? Which one of our customer’s problems are we helping to solve? Segments expect us to establish and maintain with them? Who are our most important customers?Which Key Resources are we acquiring from partners? Customer Relationships? What bundles of products and services are we offering to each Customer Segment? Which ones have we established?Which Key Activities do partners perform? Revenue streams? Which customer needs are we satisfying? How are they integrated with the rest of our business model? How costly are they? What Key Resources do our Value Propositions require? Through which Channels do our Customer Segments Our Distribution Channels? Customer Relationships? want to be reached? Revenue Streams? How are we reaching them now? How are our Channels integrated? Which ones work best? Which ones are most cost-efficient? How are we integrating them with customer routines?What are the most important costs inherent in our business model? For what value are our customers really willing to pay?Which Key Resources are most expensive? For what do they currently pay?Which Key Activities are most expensive? How are they currently paying? How would they prefer to pay? How much does each Revenue Stream contribute to overall revenues? This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA. @ruudwjanssen ©2011
  104. 104. http://bit.ly/tnocbook collaborative writing ©2011
  105. 105. your turnWhat types of collaboration would you like to engage in over the next 2 days? @ruudwjanssen ©2011
  106. 106. collaboration@glennthayer @ruudwjanssenglenn@glennthayer.com ruud.janssen@tnoc.chwww.glennthayer.com www.tnoc.ch ©2011
  107. 107. Collaboration - a perspective from the other side of the Atlantic hi owes me an ice cold d rink... @ruudwjanssen ©2011

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