BIA Marketing Seminar Ruth Milligan Email and BloggingPresentation Transcript
EMAIL AND BLOGGING Ruth Milligan
EMAIL BEST PRACTICES
Email communication to your clients and prospects is inexpensive and effective.
Basic best practices are important when planning an email campaign.
Drive traffic to web site
Follow up on a sales lead
Research / Surveys
EMAIL BEST PRACTICES
Display the recipient's email address
Helps boost the email's credibility
Helps readers who may be receiving duplicate copies under several different email addresses unsubscribe from the correct address.
Ensure that email is coming from either the name of your company or, better yet, the CEO
Provide an email address for feedback or sender contact
Gives subscribers a way to reach you to ask questions, send comments or alert you to a problem, such as an unsubscribe link that doesn't work.
Provide a telephone contact number
Email is fast, but a phone call is faster. Many respondents want to get in touch with you directly, this way you spare them the extra step of going to your Web site and hunting down your contact information.
Recommendation: Provide a phone # and email address on each email to give users the option to contact you in the way they prefer especially when it’s a time-sensitive event.
Get serious about the subject line
Helps you stand-out in crowded in-boxes.
Look for phrases that clearly identify your organization in a unique way.
April Newsletter or RSVP reminder are generic, don’t stick-out from the others and can be considered spam and deleted.
Inspires action Does not inspire action
Provide a subscription-administration center in each message.
Connects you with subscribers
Distinguishes you from spam.
email address used to subscribe
an unsubscribe link
your contact information
Add an area on your site where users sign-up for emails.
Give them the ability to manage the email account
Provide a forward-to-a-friend link
Link sends request through your server so you can track who's forwarding your message, how often and what actions result.
Ensures the forwarded message will render properly, which may not happen when a recipient simply forwards through their email client.
Provide navigation links within the email to the Web site
Navigation links near the top of newsletters with multiple departments or articles help readers find information quickly and efficiently.
Multiple site links help your readers move directly to the areas on your Web site they need or want, which adds value and strengthens your relationship with them.
Make the most of the real estate
More readers are using preview panes in their email programs
Top few inches are most critical
Avoid larger headers
Insure that the top four inches has calls to action so that users know what to do in a blink.
Insure that your audiences feel safe to sign-up online
The #1 reason that keeps users from giving their email is their fear of too much email communication, or that you will sell, rent or exchange email lists with other organizations.
Give users a choice of how they are communicated to
Provide the needed copy to make users feel comfortable about providing their information.
Inspire with relevant content
Users are inundated with email communication
It’s vital for the recipient to be inspired to read further and click over to the web site.
Don’t waste the recipient’s time: Be sure that content is relevant and inspiring so that users are not bogged down by too much content or copy that doesn’t necessarily apply to them. Inspire them to read not delete.
Best Practices & Recommendations - Summary Best Practice Recommendation Provide a subscription – administration center in each message Add a subscription center to the site to make it easy for users to sign-up for email and build your database. Provide a Forward to a Friend Link Include on all email communication prominently at the top of each email. Display the recipient’s email address Insure that every email is from either your company or an individual within your company. Provide an email address for feedback or sender contact and provide telephone number Allow multiple ways for a user to contact you and display and a clear / prominent way. Get serious about the subject line Write actionable subject lines that inspire users to act on the email. Provide navigation links within the email to the web site Include the global navigation links within the email so links go to the appropriate places on your site. Make the most of the real estate Make sure the most important information is included within the top 4 inches of the email. Insure that your audience feels safe giving you their personal information Include copy in all email and on the site that conveys this feeling of safety that the user is looking for. Inspire with relevant content Stand out from the rest of a users inbox by providing content that is relevant and interesting to the user.
Campaign Monitor (best for those who have access to a designed template)
Parade of Homes
What is a blog?
A Blog (a contraction of the term "Web log") is a Web site, usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. Entries are commonly displayed in reverse-chronological order.
According to eMarketer (May 2008)
94.1 million US blog readers in 2007 (50% of Internet users)
22.6 million US bloggers in 2007 (12%)
For a full report visit the State of the Blogosphere: