Systems Analysis Study on the Telemarketing System of Extra Ordinaire Janitorial and Manpower Services Basnillo, Ruth Ann Buce, Marjorie Capilitan, Maria Lourdes Lim, Ma. Louise

Extra Ordinaire Janitorial and Manpower Services Line of Business: Janitorial Services Manpower Services Number of Customers: 21 Number of Transactions: approximately 50 per day

Line of Business:

Janitorial Services

Manpower Services

Number of Customers:

21

Number of Transactions:

approximately 50 per day

Mission: to deliver an extra ordinary performance to meet customers satisfaction through service excellence Vision: to operate in other parts of the country

Mission:

to deliver an extra ordinary performance

to meet customers satisfaction

through service excellence

Vision:

to operate in other parts of the country

Overview of Existing System Telemarketing System Marketing Manager searches prospective clients through the telephone directory After that, he stores the information acquired in the company database which is Excel He then contacts them and asks the prospective clients for permission to submit proposal He would then create the company proposal and submit it to the prospective client after some follow ups

Telemarketing System

Marketing Manager searches prospective clients through the telephone directory

After that, he stores the information acquired in the company database which is Excel

He then contacts them and asks the prospective clients for permission to submit proposal

He would then create the company proposal and submit it to the prospective client after some follow ups

Statement of the Problem General Problem: only a few numbers of proposals are approved among the numerous proposals the company passed.

Statement of the Problem

General Problem:

only a few numbers of proposals are approved among the numerous proposals the company passed.

Objectives of the System: General Objective: to open new markets and increase sales opportunities for the company by creating a marketing system that’s web-based Specific Objectives to increase the flexibility of the company by improving its ability to respond and adapt to the technological changes in the environment to improve asset utilization by introducing them the functions and benefits of the computers they use to increase the speed of time by reducing the long process cycle time of the company’s marketing system

Objectives of the System:

General Objective:

to open new markets and increase sales opportunities for the company by creating a marketing system that’s web-based

Specific Objectives

to increase the flexibility of the company by improving its ability to respond and adapt to the technological changes in the environment

to improve asset utilization by introducing them the functions and benefits of the computers they use

to increase the speed of time by reducing the long process cycle time of the company’s marketing system

Significance of the Study means of increasing the number of approved proposals provide means of enhancing the marketing system of the company means of letting the company gain more clients increase company’s ability to adapt to technological changes Increase company’s utilization of assets

Significance of the Study

means of increasing the number of approved proposals

provide means of enhancing the marketing system of the company

means of letting the company gain more clients

increase company’s ability to adapt to technological changes

Increase company’s utilization of assets

Existing System

Use Case Diagram

Use Case Diagram

Activity diagram Existing System

Search Prospective Client

Store Prospective Client Information

Contact Prospective client

Submit Proposal

Specific Problems: the company is not known the company does not prioritize advertisement the company has no budget for advertisement the company has few revenue the company has few clients

Specific Problems:

the company is not known

the company does not prioritize advertisement

the company has no budget for advertisement

the company has few revenue

the company has few clients

Proposed System

Use Case Diagram

Use Case Diagram