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Infoblast – Interactive 2-way Messaging Service
 

Infoblast – Interactive 2-way Messaging Service

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Infoblast is a suite of communication and messaging services that is available via a fixed line number, offered to TM customers through a single portal or an Infoblaster

Infoblast is a suite of communication and messaging services that is available via a fixed line number, offered to TM customers through a single portal or an Infoblaster

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Infoblast – Interactive 2-way Messaging Service Infoblast – Interactive 2-way Messaging Service Presentation Transcript

  • Helmy Yusoff June 10, 2009 INFOBLAST INTERACTIVE 2 –WAY MESSAGING SERVICE
  • June 10, 2009
  • What is Infoblast
    • Infoblast is a suite of communication and messaging services that is available via a fixed line number, offered to TM customers through a single portal or an Infoblaster
    • This service is capitalizing on mirror number to enable customer to send and receive messages via internet enable PC. All transaction will be billed at the Fixed Line number telephone bill.
    • Infoblast can be accessible through
      • Infoblast Portal
      • Downloadable Client- Infoblaster
    • The pre-requisite for customer to register with this service:
      • TM Fixed Line
      • Internet enable PC
    June 10, 2009
  • June 10, 2009 Infoblast for
    • Business
      • Marketing and Research Firms : announcing new offers, customer surveys, event notifications .
      • Medical Services : appointment reminders.
      • Financial Services : credit card activations, fraud alerts.
      • Insurance Agencies : disaster recovery, surveys, payment reminders.
      • Utilities : service interruptions, service calls.
      • Retailers : customer sales, appreciation events.
      • NGO : community activities/ social events invitation
    • Consumer who heavily uses SMS
  • What is Infoblast
    • Among the services included under the Infoblast suite are:
      • Phase 1:
        • Text Message
        • Voice Message
        • Retrieval Message via 1-300-888-666
      • Phase 2:
        • Video Message
        • Fax Message
    June 10, 2009
  • June 10, 2009 Infoblast Call Flow
    • Compose via portal /Infoblaster- Type/ Record message and identify recipients
    Infoblast server 012/ 017/014 013/ 019/ 014 016/014 Fixed Line/ FSMS 1 2
    • Receive message from Sub A
    • Voice Msg - Make outbound call to recipients to deliver voice message
    • Text Msg – send SMS to recipients
    Sub A 3
    • Voice Msg - Recipients receive incoming call. Display Sub A telephone no. Listen to recorder voice message
    • Text Msg – Reciepients receive SMS
    Infoblast Subs
  • June 10, 2009 Infoblast Message Retrieval
    • Infoblast subscribers may retrieve new messages through 1-300-888-666
    • Infoblast will prompt no of new voice message and new SMS. System will play 20 latest messages. New SMS messages will have to be read from the portal/ Infoblaster
    • IVR Flow
    From TM Fixed LIne From Mobile
      • Dial 1-300-888-666
      • Select language BM or English
        • Listen inbox of this Fixed Line
        • Listen inbox of another Fixed Line
    Enter Phone No Enter PIN
  • June 10, 2009 Infoblast for
    • Business
      • Marketing and Research Firms : announcing new offers, customer surveys, event notifications .
      • Medical Services : appointment reminders.
      • Financial Services : credit card activations, fraud alerts.
      • Insurance Agencies : disaster recovery, surveys, payment reminders.
      • Utilities : service interruptions, service calls.
      • Retailers : customer sales, appreciation events.
      • NGO : community activities/ social events invitation
    • Consumer who heavily uses SMS
  • June 10, 2009 Infoblast is intended to deliver the following benefits to its business customers: What are Infoblast Benefits (1/2) TWO WAYS Send Your Message & Interact With Your Customers Interact with your customers at their preferred time and attain optimum response with privacy. . Cost Effective The perfect substitute to email and direct mailer, Infoblast offers direct, immediate and low cost communication. Flexible & Convenient Messaging Compose or record your own voice message over the pc at anytime or anywhere. Also, have the flexibility of sending your composed messages at a later time or date.
  • June 10, 2009 . Infoblast is intended to deliver the following benefits to its business customers: What are Infoblast Benefits (2/2) Free registration Customers only need to register for the service. There will be no registration or installation fees No monthly fee All usage of the services are pay by usage in TM bill. There is no additional monthly fees. Less equipment All services are delivered via the Infoblast portal. Customers can enjoy the benefits of SMS and voice through PC Greater mobility
      • Customers can assess the portal anywhere, anytime via internet connection to enjoy the service.
    Flexible reach-out Offers a variety of message types (voice, text) as well as a choice between 1-to-1, 1-to-many and many-to-many communication.
  • June 10, 2009 How Does It Helps Your Business
    • Send voice/ SMS to your customers
    • (Msg, announcement, ads and alerts)
    1 Your Company Customer A Customer B Customer C
  • June 10, 2009 How Does It Helps Your Business
    • Let your customer talk to you through Infoblast
    • (improve customer service, get to know your customer)
    2 Your Company Customer A Customer B Customer C
  • June 10, 2009 How Does It Helps Your Business
    • Talk through Infoblast between companies, branches.
    3 Company/Branch A Company/Branch B
  • June 10, 2009 How Does It Helps Your Business
    • Talk through Infoblast within your company (Improve inter company communication)
    4 Staff C Staff A Staff D Staff B
  • Cost sms in the market June 10, 2009
  •  
  • June 10, 2009
    • No registration fee, No monthly rental
    • Subject to 5% government tax
    • Infoblast rates
    How about Infoblast Charges
    • Infoblast message Retrieval via 1-300-888-666
    Message Volume Transaction To Fixed Line and mobile 1 – 50,000 12 Sen 50,001 –100,000 11 Sen > 100,000 10 Sen From TM Fixed Line Local Calls Charges 4 Sen per minute From Mobile Mobile operator rates applies
  • June 10, 2009 How Do I Subscribe to Infoblast 1 2 Register online at http://www.infoblast.com.my Activate via TM Fixed Line by dialling 1-300-888-666 REGISTRATION ACTIVATION
  • June 10, 2009 How to Register to Infoblast
    • To register, log –on to http://www.infoblast.com.my
    • Customer needs to have these information in order to register with Infoblast:
    • Customer will be given an activation PIN. Customer must remember the PIN for account activation
    • Customer will have to fill form to choose desired username and password.
    Businessline Homeline Account No Account No TM Businessline No TM Homeline No Company Registration No (Not applicable for Government Agencies) IC No
  • June 10, 2009 How To Activate Infoblast Account
    • For activation, customer need to dial 1-300-888-666 from the registered telephone number
    • Select Language
    • Select Account Activation
    • Enter the temporary PIN Number to activate the account.
    • Once account is activated, customer may now log on to Infoblast Account .
  • June 10, 2009 Registration & Activation Flow Register via portal, activate via IVR TM Subscriber 1. Register via web 3. Activate via 1-300-888-666 Infoblast TM Database
  • Thank You June 10, 2009