Bellcom Worldwide Services

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Bellcom Worldwide Service Presentation. Telemarketing, sales, customer service Worldwide 24/7 www.bellcomworldwide.com

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Bellcom Worldwide Services

  1. 1. Bellcom Worldwidewww.bellcomworldwide.comDeliveringaward winningROI aroundthe globe
  2. 2. www.bellcomworldwide.comBellcom Worldwide is an international award-winningcontact centre, based in Glasgow. We manage outsourceservices globally for a number of high profile blue chipclients, including Dell, Samsung, Xerox and FTSE, generat-ing highly impressive ROI levels in the process.Founded in 1998 as an inbound service centre, BellcomWorldwide has evolved to become a niche operationspecialising in activity within both the consumer and B2Bmarkets.In the current climate it is vital for businesses to maximisetheir profits by growing existing accounts while still tryingto attract new business. Bellcom can help meet thatchallenge by providing a high quality marketing servicethat delivers new revenue streams quickly without theneed to invest in new staff and marketing programmes.Our business model enables us to deliver a scalablesolution to any partner, while our experienced teams cancreate revenue growth for our clients through our leadgeneration and multilingual telemarketing services.Bellcom Worldwide actively sells into 90 countries acrossthe globe and is renowned for its expertise in reachingand developing marketing accounts for local, national andinternational brands.Inspirational leadership and a loyal, committed workforcedrives the company on its mission – to provide contactcentre solutions that deliver revenue growth for its clients.In short, Bellcom Worldwide offers a unique contact centreexperience, delivering business intelligence, analytics andIT expertise for projects of any kind.Bellcom Worldwide Who are we and what do we do?Market intelligenceCustomer SurveysInvoice ManagementCustomer SupportInbound &Outbound ResponseAppointment SettingTelesalesLead GenerationB2B & B2CEmerging MarketDevelopmentAccount ManagementE-Mail MarketingSMS MarketingLive ChatCustom Built CRMDialer TechnologySocial MediaManagementBellcom’s services combine seamlessly to providefully integrated outsourcing solutions, which can bemoulded to perfectly suit your requirements.0800 313 4648
  3. 3. Bellcom Worldwide Our global reach...www.bellcomworldwide.comActive in90 countriesaroundthe globe
  4. 4. Although based exclusively in Scotland, Bellcom Worldwideactively sells into 90 different countries worldwide. Ourlocation in the centre of one of the UKs most integratedcities is the perfect hub for recruiting the multilingual staffrequired to reach around the globe.Our experience means that, should you be consideringentry into new markets or aiming to maximise profits bygrowing existing European or worldwide accounts, yourbusiness can benefit from a number of our uniquemultilingual B2B services.With Bellcom Worldwide you are in partnership with acontact centre that can support you on every continent.Case StudyThis case study to demonstrates the sales results that weachieved for one of clients – a US based Fortune 500company, a leading global player in the IT sector since theearly 1990s. The results that you see clearly indicate that thepositive and innovative working practices that we employresult in some delighted customers.A Bellcom Worldwide client since 2002, this particularproject began in 2005 and has seen significant growth.Five Year Total Growth PatternChart one demonstrates the revenue growth that weachieved for our client over a five year period, generated ina range of sectors across four countries, by native languagespeakers, employed at Bellcom Worldwide.The revenue targets set by our client have been exceededon average by 10% every quarter.Having originally only been engaged to contact UK basedcustomers, we were subsequently asked to contact theIrish, French and, more recently, South African customersbecause of the results that we had been achieving.Chart two demonstrates just what a significant impact wehad on our client’s business. Prior to Bellcom Worldwideengaging at the beginning of fiscal quarter four in 2009,our client had only ever generated on average $250K inrevenue per quarter from it’s South African business.Bellcom Worldwide Our global reach...www.bellcomworldwide.com0800 313 4648Year 1Chart 1Year 2 Year 3 Year 4 Year 5$20000000$8,800,000$12,074,902$14,941,814$13,277,792$17,205,623$15000000$10000000$5000000$0Pre Bellcom AverageChart 2Q4 2009 Q1 2010 Q2 2010 2010$1000000$250,000$522,000$806,515$689,035$758,480$800000$600000$400000$200000$0
  5. 5. Bellcom Worldwide Our clients...www.bellcomworldwide.comSome of theworld’s biggestbrands trustus to deliver
  6. 6. Bellcom Worldwide’s contact centres manage customerinteractions globally for some of the world’s leadingcompanies, including Samsung, Dell, Xerox and FTSE, toname just a few. However, we are equally at home workingwith SME clients in local UK markets.Collaboration is key and has resulted in a series of longterm relationships with our clients, enabling us to build onthe knowledge, experience and intuition we bring to ourpartnerships.Our contact centre is renowned for its expertise in reachingand developing accounts for local, national and internat-ional brands, working of course within brand values.Our philosophy of aligning value, excellent service andinnovation to the provision of impressive results gives ourclients confidence in our company’s reputation fordelivering quality work.It is no real wonder that some of the world’s biggest brandshave trusted in Bellcom Worldwide to deliver expertoutsourcing solutions.Bellcom Worldwide Our clients...www.bellcomworldwide.com0800 313 4648. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .................................................................................................................................................................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
  7. 7. Bellcom Worldwide Scalability...www.bellcomworldwide.comAdaptableand flexiblefully integratedsolutions
  8. 8. One of Bellcom Worldwide’s key attributes is the ability todeliver scalable solutions. Quickly. Our size works in ourfavour, making us more adaptable and thus able to respondmore rapidly to change than our competitors.Our city centre location is deliberate and strategic, enablingus to attract and retain the best people, while providing uswith an array of flexible resource configurations – anadditional 100 workstations can be made available to usimmediately and a further 60 should we elect to use them.Bellcom Worldwide’s location is:Five minutes walk from Glasgow Central StationNearby all primary bus routesDirectly opposite a major city centre car park10 minutes drive from Glasgow International airportConvenient for city centre shops, restaurants and agymnasiumThese are all factors that matter significantly to peoplewhen deciding on their work location and by ticking thoseboxes Bellcom Worldwide is highly successful in retainingits people, reducing attrition and absence levels – allconducive to providing stability for our clients.We are also able to tap into areas beyond the Glasgowboundary, such as Dunbartonshire, Inverclyde,Renfrewshire, Ayrshire and Lanarkshire, which collectivelyprovide a workforce of just under 1,500,000.All of which means we have the perfect platform to deliverthe instant expansion of campaigns into the European andglobal markets with the all the benefits of a fully integratedmultilingual consultancy.Bellcom Worldwide Scalability...www.bellcomworldwide.com0800 313 4648
  9. 9. Bellcom Worldwide The team...www.bellcomworldwide.comInspirationalleadership anda committedworkforce
  10. 10. We attribute Bellcom’s success exclusively to our people.Retention of intellectual property is critical within ourorganisation and recruiting the correct people is ofparamount importance.Bellcom Worldwide has a neatly streamlined organisationalstructure, with the Chairman and Managing Directorsupported by an executive team.The Bellcom management team has vast corporate andindustry-wide experience, including operations in BritishAirways, AVIVA, BT and Norwich Union.The business acumen of our executives ensures they havethe combined skills necessary to understand how largeorganisations operate and the challenges that they face,equipping them to make a significant contribution to anyof our partnerships.Inspirational leadership, and a loyal, committed workforcemakes Bellcom Worldwide what it is today.Varry McMenemy Managing DirectorVarry joined Bellcom Worldwide in June 2004 and has been thedriving force in transforming the business into being a boutiquesales organisation that has attracted a portfolio of blue chipclients. Varry is relentless in driving results and excellence.Success is a key word and people are recognised and rewardedfor achievement and actively encouraged to fulfil their potential.Currently the President of the Glasgow Chamber of Commerceand a Non-Executive Board Director at Investors in PeopleScotland, Varry’s leadership style has been publicly recognised.In 2008 she was shortlisted for the Glasgow Business Leader ofthe Year Award.Kevin Brown Company AccountantKevin has worked in a number of organisations across severalsectors, including engineering, support services and sales. Whiledelivering sound financial planning, Kevin has an excellentunderstanding of our industry and of Bellcoms Worldwide’soperational requirements, aligning finance functions with widerbusiness objectives, providing a solid footing for the sales teamto focus on delivering results for our clients.Craig Smith Operations ManagerCraig is a highly experienced and respected contact centre andcustomer service professional with over 15 years’experience inthe industry covering multiple business sectors. With a strongability to lead and manage people, campaigns and projectssimultaneously Craig has a commitment to achieving delivery.Rupert Morris Business Development & MarketingManagerRupert joined Bellcom Worldwide in 2008 and since then hasmanaged a variety of successful B2C and B2B campaigns. He hasexperience in the Telecoms sector, the financial sector as well asthe IT hardware and software market. Now in charge of 18 fulltime account managers, Rupert has co-ordinated and deployed avariety of email marketing campaigns across several EuropeanAlan McMenemy Sales DirectorAlan joined Bellcom Worldwide in 2004 as outbound sales TeamLeader. He brought several years experience in sales and salesmanagement, gained working for organisations such as BritishAirways and Royal Sun Alliance.Alan has subsequently been promoted to Sales Manager andcurrent clients within the portfolio include Dell, Samsung andXerox with activity across the UK and eight European regions.Alan views cultural diversity within the operation as a key tosuccess and looks to develop relationships within new countrieswherever possible.Bellcom Worldwide The team...www.bellcomworldwide.com0800 313 4648
  11. 11. Bellcom Worldwide Our culture...www.bellcomworldwide.comA communityspirit thatcreates worldclass results
  12. 12. The Bellcom Worldwide Cultural Code is hugely importantin creating an environment of commitment, integrity andexcellence, aimed at building a strong community spiritwithin our workforce.Reward and RecognitionAt Bellcom Worldwide we recognise the importance ofmotivation and recognition and we celebrate successregularly, taking the opportunity to reward not only our topperforming agents, but also those who have simply gonethe extra mile or who have delivered somethingextraordinary outwith results. Quarterly prizes are com-plemented by our annual Masterclass, which is designed todrive performance and behaviours across the entire year.Masterclass is an all expenses paid trip for the winners andtheir partners. Destinations have included Turkey, Malta,Tunisia, Madison, Las Vegas and Dubai.Masterclass represents a significant financial investment onthe company’s behalf, however we believe that the returnreceived in terms of results, camaraderie, morale andmotivation is worth every penny. All of our reward schemesare complemented by project-specific incentives operatedby the our Team Leaders in conjunction with the agentcommission schemes.Our CommunityOur Events Calendar creates an exceptionally strongcommunity spirit at Bellcom Worldwide. Family also plays alarge part in our community and throughout the year weensure that spouses, partners and children are included incommunity activities.Company BenefitsAll of our employees also have access to a wide variety ofbenefits, including BUPA Healthcare, childcare vouchers,privilege cards, flexible working options and a companypension scheme.At Bellcom Worldwide we believe our Cultural Code iscrucial to building a high performing team, prepared to goabove and beyond in order to deliver world class results.Bellcom Worldwide Our culture...www.bellcomworldwide.com0800 313 4648
  13. 13. Bellcom Worldwide Awards and accreditations...www.bellcomworldwide.comDedicated todevelopingour peopleand processes
  14. 14. As a company, Bellcom Worldwide is dedicated to thecontinuous development of our people and our processes,while at the same time ensuring that our colleagues have theopportunity to lead healthy, well balanced lives whichembrace family and friends. And it is this commitment thathas led to the company receiving a series of awards in severalGreatest Places to Work categories, along with shortlistings inEmployer of the Year and Glasgow Business Awardscategories.We are members of FEDMA, CCA, Scottish Council forDevelopment & Industry. We have a CCA Global Standardaccreditation and we are, of course, Investors in People.Bellcom Worldwide Awards and accreditationswww.bellcomworldwide.com0800 313 4648AccreditationsInvestors in People AccreditationCCA Global Standard AccreditationMembershipsFEDMACCAScottish Council for Development & IndustryGlasgow Chamber of CommerceRecognised by Scottish Enterprise and ScottishDevelopment InternationalAwardsGreatest Places to Work 201114th Greatest Place to Work in ScotlandGreatest Places to Work 201119th Greatest Place to Work in the UK SMB CategoryGlasgow Business Awards 2011Winner in Happiest, Healthiest, WorkplaceCCA Excellence Awards 2010Shortlisted in the Best Places to Work CategoryCCA Excellence awards 2010Shortlisted in the Best B2B Team CategoryNational Business Awards for Scotland 2009Shortlisted in the Employer of the Year CategoryGlasgow Business Awards 2008Shortlisted for Contribution to Local EmploymentPartnershipsGlasgow Business Awards 2008Shortlisted for Excellence in Skills & LearningGlasgow Business Awards 2008Varry McMenemy shortlisted for Business Leaderof the Year
  15. 15. Bellcom Worldwidewww.bellcomworldwide.comHow to getin touch...
  16. 16. Bellcom Worldwide How to get in touch...www.bellcomworldwide.com0800 313 4648Bellcom Worldwide is based in Glasgow City Centreat 64 Waterloo Street, Glasgow G2 7DA.We can be contacted anytime through our websitewww.bellcomworldwide.com International +44 141 274 4000Freephone 0800 313 4648

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