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Run time solutions - Web CRM One 2.0 -

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  • 1. A solution to sustain
    your sales strategy
    Web CRM One 2. .0
    Solution presentation
  • 2. Sharingideas and considerations on the opportunity to adopt a Web CRM solution
    Introducingour Web CRM One 2.0 solution
    Introducingour company
    Evolutionsexpectedfromoursolution
    Meeting goal
  • 3. 1
    Who we are.
  • 4. More than1.000.000hoursofconsultancy
    More than250projects
    115.000hoursofinvestigation
    and development
    80.000hoursof training
    More than150satisfiedclients
    2009
    SAP AG certificationWEB CRM ONE worlwiderecognisedfor the integration to
    SAP Business ONE
    and creationofaninternationalpartners network
    2004
    SAP Certification
    National referencepointfor the developmentofaddon and Web applicationsfor SAP Business ONE
    2000
    Sybase, Oracle & SUN certification, becoming a nationalreferencepointfordeveloping Web Software architecturesintegrated to SAP R/3 for big clients
    1995
    Wasbornwith the goal to supplyprofessional IT servicces at high addedvalue.
  • 5. Some of our clients
  • 6. Web SUITE ONE
    Designed and developedbyRunTimeSolutions to improveyour Business. Completelyintegrated to
    SAP Business ONE, to let information and applicationsavailablewhenever and wherever.
  • 7. WEB CRM ONE
    obtainsSAP AG certificationworldwiderecognizedfor the integrationwith SAP Business One.
  • 8. 2
    Why choosing
    Web CRM One?.
  • 9. Business Partner
    Ordini
    Any CRM solution not integrated with
    SAP Business Onemeans expensive implementation, Synchronization and maintenance
    Statistiche & Report
    Area Manager
    Attività
    Contatti
    Agente
    Opportunità
  • 10. Business Partner
    Ordini
    WEB CRM ONE
    Itis the solutionthatensures a fullyintegrationof the commercial processesand directaccess to
    SAP Business One database withcertaincosts and times
    Statistiche & Report
    Area Manager
    SDK
    Attività
    Contatti
    Agente
    Opportunità
  • 11. Whatdoesitmean to integrate processes and data? :
    Ordine 10291
    Web CRM One
    UseSDK in SAP Business One and the managed information is visible in real time from home
    The information is present in a single database
    SAP Business One
  • 12. The company hierarchybased on professionalroles
    Professional roles are importantbecausereflect company hierarchies.
    Indeed, ifweestablishthatSalesDirectorissuperior in the company hierarchytoall the areamanagers, hewillvisualizenotonly the information ofhisresponsibilitybutalso the information of the areamanagers under him. On the contrary the areamanagerprofileswillbeabletoseeonlytheirown data and notthoseonesof the SalesDirector.
    SalesDirector
    1
    2
    Area
    Manager
    Sales Service
    3
    SalesAgent
    ...
    n
    SubAgent
  • 13. User (or role) connection to business areas
    A company, usuallyisdivided in business areas, accordingtoProductsTypologies, GeographicAreas, Services and so on..
    Connection becomesimportanttoestablishwich the usersof a specificareas are (forexample the Areamanager Italy willhaveassociateddifferentagentsfromthoseofForeignAreas. The areamanager Italy, willseeonly the information ofhisagents).
    Moreoveritispossiblethat a userbelongingtoan area ( or all the userbelongingto a job profile) share information withusersof a different area.
    Abroad
    Italy
    Flavio
    Grandesso
    Mario
    Rossi
    Area
    Manager
    Area
    Manager
    Ramona
    Ienna
    Giuseppe
    Verdi
    SalesAgent
    SalesAgent
    Renato
    Scheggia
    Diana
    Viganò
    SalesAgent
    SalesAgent
    Mario
    Rossi
    Area
    Manager
    Sales Service
    Sales
    Service
  • 14. Profilingroles
    Area
    Manager
    EDP
    Manager
    SalesAgent
    Marketing
    Marketing
    Sales
    Administration
    Budgeting
    Campagn Management
    Multichannel Marketing
    Opportunity Management
    Quotation & Order Management
    Customizing
    Reporting
    Define Budget
    Analysis of Business goals
    Profiles are usedtodefyneadvantagesthat a rolehas on modules and functionalitiesof Web CRM One. Toonerole, it can beassociatedone or more profiles.
  • 15. 3
    WEB CRM ONE 2.0:
    The new philosophy of CRM.
  • 16. Business System
    Intelligent
    Social
    &
    Intelligent? Superquery
    Sophisticated analysistoget a homogeneous vision ofresults (Dashboard)
    Findingcustomerstowhompromotenewproducts
    Allowinguseranintelligentvisualizationof data
    GeoreferenciatedAnalysisofcustomers
    (geointelligence)
    Identifyingcustomerstomeet and planvisits
  • 17. Business System
    Intelligent
    Social
    &
    Profilingall Social Networksfriendsaccordingtotheirinterests and providingcustomerswiththeseanalysis
    Social? Social Network
    Creating marketing campaignsthrough the mostpopular Social Networks
    Understanding and communicatingwith Social Network friends
    (Twitter, Linkedin e Facebook)
    Creating and managingcommunitiesassuringyourpresence in Social Networks
    Gettingfastercustomersuggestionsforrealizationofnewproducts and or improvings.
  • 18. Web CRM One 2...0
    Intelligent & Social Business System
    FullyintegrationwithSAP Business Oneallowsyou to have a complete controlof the activitiesofyourcustomers
    Management ofcustomer’s opportunities, quotations and orders
    Immediate collaborationbetweensales network and central office thanks to the innermessagesnetwork.
    The agentseesonly the information ofhisresponsibility.
    Georeferencingofyourcustomersaddresses , thanks to the integrationwith Google Maps
    Reports Management availablewith a click thanks to the integrationwith Crystal Reports
    Budget definitionforeachsalesagent, customer and or item
    Multilanguagesupport (Italian, English, French, German, Spanish and Chinese)
    Business Intelligence integrated(SuperQuery)
    Social Network (Twitter & Linkedin)
  • 19. Web CRM One 2...0
    Intelligent & Social Business System
    • 2012
    • 20. Bythe end oftheyear 2011
    • 21. Third quarter 2011
    • 22. Second quarter 2011
    Collaborative Portal
    Advanced Rate Management
    Service Management
    Folder Management
    Cooperation System
    Social Nework evolution
    Lead Management
    Advanced Dashboard
    Intelligente Catalogue on mobile
    Multichannel Marketing
    Campaign Management
    Intelligente Catalogue
    Document Management
  • 23. The advantagesof Super Queries.
    The main goal of the superqueryisallowinguser to autonomouslymanage the researchmodalities (what I want to obtain), the results (what I want to see) and work on these (what I want to do).
    Sometimes a researchresultisnot easy to read . Through the Indicatorsispossible to obtainhomogeneousgroupingswhichgive a clear vision of a researchresult and ifneeded , to see data on a deeperresult (drill-down).
    Once found the wished target , the user can carrry out massive actions, forexample planning multiple visits on multiple targets.
  • 24. WhatanApplicationUniverse is.
    Client
    Orders
    Activities
    Contacts
    All the information and relations among the entitiesdefine the “Customers” ApplicationUniverse
    Opportunities
  • 25. Researchfilter
    Defyning a researchfiltermeansthat the user (or hisresponsible) establish a researchmodalitythroughcriteriadefinedbyhimself
    WHAT I WANT TO OBTAIN
    RESEARCH RESULT
    Executionof a researchfiltergenerates a resultcontaingall the information the userestablished.
    WHAT I WANT TO SEE
    ACTIONS
    Once havingobtained a result, I can carry on actions.
    WHAT I WANT TO DO
    Filters and resultsof a research are definedworking on the attributesof a universe .
  • 26. SimpleResearch
    Once entered the wishedresearchfilter , itispossible to addfurtherresearchcryteriathrough the simpleresearchfunction, selectinganalreadydefinedcolumn. At thispointitispossible to enter a value or to use the alphabeticresearch.
  • 27. AdvancedResearch
    As alternative to the simpleresearchitispossible to pass to the advancedone.
  • 28. AdvancedResearch
    Itispossible to defineone or more cryteria to find the wished target.
  • 29. AnalysisthroughDashboardIf in the Queryhavebeendefinedone or more analysisindicators, thenitwillbepossible to activate the dashboardmodality.
  • 30. AnalysisthroughDashboard
    According to indicatorstypologyalreadydefined in Superquery, itispossibleselectingindicatorsof “Count” type….
  • 31. Analysisthroughdashboard
    ...obtainingdetailsforanalysisdimensions....
  • 32. AnalysisthroughDashboard
    ... end selecting “Count” typeIndicatorsitisalsopossible to obtainanalysisdetails more and more analytic..
  • 33. Analysisthroughdashboard
    ... And ifwe click on the icon “go back to the result”....
  • 34. Analysisthroughdashboard... Wewillobtain a resultcontainingonly the selectedelements.
  • 35. Internet is similar to a barrier reef .Both of those are complex ecosystems subjected to continuous changes.
    Fishes are like people, users or consumers.They are ofdifferentcolours, size and kind.Collectivelytheyformcommunities.
  • 36. Social networks are growing in all social segments and generations.
    Visitors
    Registered users
    LinkedIn
    14.2 Millions
    43 Millions
    Business oriented
    MySpace
    Facebook
    13 Millions
    100 Millions
    XING
    55.6 Millions
    6.1 Millions
    185 Millions
    23 Millions
    122.2 Millions
    500 Millions
    Communication oriented
  • 37. C
    C
    Listening
    Platforms
    C
    The evolutionconsists in designing the Business in Social Media Environment
    KOL
    C
    Product Development
    Integrated
    Marketing
    Employees
    Public
    Relations
    C
    Product
    Marketing
    Product
    Marketing
    Engineers
    C
    KOL
    Commercial
    Marketing
    Product
    Developers
    C
    Community
    C
    Feedback
    Sales
    Enablement
    Customer Service
    Product
    Support
    Specialists
    Sales
    Rel Mgt
    Lead Gen
    Biz Dev
    CSRs
    C
    C
    Customers
  • 38. Ready for the new era of “Mobility”
    “Mobile Web Services” on the integration platform B1i
    Approvals Alerts Information on Clients/Suppliers Information on Products  Reporting
  • 39. Easy to use
    Flexible
    Easy to integrate
    “Simplifies and cuts down management, technologic evolution and business costs ”
    “All processes defined in
    SAP Business One and SAP R/3
    are fully integrated ”
    “It easy adapts to the Company Business needs”
    Analysis
    Scalable andPerforming
  • 40. RUN TIME Solutions srl Via Achille Grandi, 23 20092 Cinisello Balsamo (MI) Tel 02 614644.1
    Fax 02 614644.50 e-mail: runtime@runtime.it
    Web: www.runtime.it
    twitter: twitter.com/runtimesocial