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EBay Policy Primer
 

EBay Policy Primer

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  • @jannickerye Thank you so much for your comment and I do agree with you that we are not completely alone in any problems we have. I like your take on the fact that collecting our information is actually good because sellers and buyers have some credibility. Privacy will always be a concern and eBay is very upfront in pretty much saying that there is no privacy on the internet which is true. Thank you again for taking the time to look at my policy.
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  • I personally love eBay and spend a lot of time on the website searching for bargains. I did some research once about eBay for another unit, and quickly understood you are pretty much on your own when using eBay’s services. However, looking at your policy primer, I was pleased to learn that if you have an issue with a seller that you cannot resolve on your own, you can contact eBay and they will investigate for you. It is comforting to know that we are not completely alone. Also, the fact that eBay collects information about their users including their biddings, buying and selling behaviour, comments about that user in the feedback area and feedback the user leave for others reassures me that there are some sort of credibility to a seller. Therefore, in a way I guess it is good that they save all this information about us, however, as stated by Lawrence Lessig the “increase in the monitored is therefore increasing the searchable: More is monitored, this monitoring produces more that is searchable, and this more that is searchable remains waiting to be searched” (1998, p. 10). Since we are using a number of different online services, more and more information about us are being monitored and saved. For instance, AOL user Thelma Arnold was identified from the searches she did over a 3-month period. Even though AOL removed the search data from its site, “the detailed records of searches conducted by Ms. Arnold and 657,000 other Americans, copies of which continue to circulate online, underscore how much people unintentionally reveal about themselves when they use search engines” (Barbaro & Zeller, 2006, p. 1). Regardless of using a search engine or an online shopping site, the safety of our privacy is definitely something to be aware of when we are online.

    Reference:
    Barbaro, M., & Zeller, T. (2006) A Face Is Exposed for AOL Searcher No. 4417749. New York Times. Retrieved September 20, 2012 from http://w2.eff.org/Privacy/AOL/exhibit_d.pdf
    Lessig, L. (1998). The Architecture of Privacy. Retrieved September 20, 2012 from http://cyber.law.harvard.edu/works/lessig/architecture_priv.pdf.
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  • @vcalle02 Thank you Vicky for your lovely comment. So to answer your questions, eBay actually wants sellers and buyers to resolve their own problems but if they cant, you can report and they can try to solve the problem for you, no guarantees. They do state in the User Agreement that misuse of ratings is not permitted but they cant really monitor that unless someone reports or something goes wrong. I agree with you its very easy to use false identities scam others and remove your account before anyone realizes and there are many stories of that happening unfortunately, all eBay says is use common sense.

    Ebay and Paypal are partner companies and they both advertise on each other's sites and eBay sends customers to Paypal and vice versa but using Paypal makes it easier for not only the users but eBay as well because Paypal can easily settle problems.

    Well considering that eBay collect a heap of information such as email addresses, contact numbers, delivery addresses, IP addresses and billing information they can give that to the Govt but if people use false identities it would be very hard to track them.

    Yes I definitely agree, with big companies such as eBay and Google that collect so much information that could potentially damage, it is terrifying to think what would happen if that information got leaked.

    Im so glad that you enjoyed my primer and that you are now questioning the TOS's and I think more people should question them before jumping in head first. Thank you once again.
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  • Ebay seem to have set themselves up as third party to the transactions; an intermediary when you don’t have an intermediary, with all the benefits and little responsibility. Who regulates if there are problems? Are there controls to prevent the rating system being rorted or manipulated? User agreement says they do not confirm members’ identity, although some identifying information is collected such as IP address etc – this could potentially enable users to use false identities and scam other users? A system that relies on honesty is all very well but when it comes to money and goods changing hands it could be problematic. Ebay seem to be transferring responsibility over to the users with minimal intermediation on their behalf in the event of issues. Users have some protection if they transact through PayPal – is there a relationship between Ebay and PayPal (do Ebay get some sort of benefit from PayPal or vice versa)? How and what type of accurate information is disclosed to the Government if identity is not reliably established? Many online platforms seem to use restricting services as a way of coercing users into releasing or revealing more information than they would necessarily like to. Google similarly say that if you don’t like the terms or policies then you are free to not use the service, knowing that it is such an entrenched part of our lives, that for many people, the trade-off between goods/services and privacy seems satisfactory or tolerable (see my policy primer on Google and its associated services http://youtu.be/AE4xyAd5pYg ).

    I do think that much of the information that these services collect is a general demographic type of use with little or no real interest in the individual. The concern is for the potential of the information and what could be released and to whom and how it could be used. If Ebay keep information of posts in cafes and chat rooms in a user’s file, this could contain statements and attitudes that, combined with the other data, reveals quite a complex profile of the user. I found this primer good because it made me question further into Ebay’s terms and policies, particularly in relation to user responsibility.
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    EBay Policy Primer EBay Policy Primer Presentation Transcript

    • Ebay Terms of Service Net 303 - Online Policy Primer by Rumbie NhongoImage by Getty (2011)
    • What is Ebay?  An online venue for people to trade  You can buy and sell anything  Joining and bidding is free  Selling incurs a fee  Uses feedback for open & honest tradingImage by What is Ebay (n.d.) & Image from Microsoft Clipart (What is Ebay, n.d.)
    • It has applied self-service where customers choose what they sell, the price & how to sell it . It is for customers by customers because the guidebooks are elaborated by other customers and product recommendations are written by customers.Image from Microsoft Clipart (Moscoso, Lago & Castro , 2011)
    • Trusting Ebay Ebay has a reputation system where members rate each other after a transaction and this is reflects the trustworthiness judged by the eBay communityImage from Microsoft Clipart (Bonatti, Duma, Fuchs, Nejdl, Olmedilla, Peer & Shahmehri, 2006)
    • EBays Five basic Values:  We believe people are basically good.  We believe everyone has something to contribute.  We believe that an honest, open environment can bring out the best in people.  We recognize and respect everyone as a unique individual.  We encourage you to treat others the way that you want to be treated.Image from Microsoft Clipart (Community , 2003)
    • Are you ready to be a member now? Image from Microsoft Clipart
    • Wait a second there are a few rules andpolicies you need to go through Image from Microsoft Clipart
    • 1. User Agreement2. Trust and Safety Tutorials3. Rules about Feedback4. Rules for Everyone, Buyers, Sellers, Listings5. Prohibited and Restricted items6. Rules about Intellectual Property (Rules & Policies Overview, 2003)
    • Hmm that’s a lot huh? Image from Microsoft ClipartLet me summarise for you...
    • So what is required to be a member Image from Microsoft Clipart
    •  Be over 18 years old YOU control YOUR account Use caution and common sense YOU bid YOU buy (retractions exceptional circumstances only) Describe sell item accurately and truthfully (User Agreement, 2003)
    • Can you choose to stay anonymous? Image from Frontview (n.d.)
    • Even though The User Agreement statesthat they cannot and does not confirm each member’s ‘real’ identity.
    •  You cannot misrepresent your identity  Must provide valid information & email address  Might require financial information (PayPal, credit card) to verify billing details  Information about you may be disclosed to the governmentImage from Microsoft Clipart (User Agreement, 2003)
    • YOU are responsible for...Image from Microsoft Clipart
    •  Any obligations to other members  Enforcing your rights if obligation has been breached  Your information, must not be harmful to eBay & 3rd party  Conducting lawful listing, bidding & selling  Not copying, altering & creating derivative works  Not publicly displaying content without permission(User Agreement, 2003) Image from Microsoft Clipart
    • Ebay only provides an online platform in which YOU are responsible for what you do, NOT THEM.
    • Ebay is not responsible for:The safety, quality or legality of content postedOffering insurance or seller protectionAny transactions & interactionsLiability in any court cases Ebay(User Agreement, 2003) Image from RTImages (n.d.)
    • The Up side PayPal users can receive eBay Buyer Protection for free for almost all purchases If you use another way to pay they will still try to help even though PayPal is the recommended secure service(Buyer Protection, n.d.) Image from Microsoft Clipart
    • Step by Step1. Contact seller and try to sort the issue out, can’t resolve it?2.Contact eBay and they will investigate for you3. They can also speak to the seller and try to resolve it(Buyer Protection, n.d.) Image from Microsoft Clipart
    • Unfortunately eBay does not have any other way to handle inappropriate behaviour besides alerting the police, banning the offending member and they will not reimburse you when defrauded.Image from Microsoft Clipart (Duh, Jamal & Sunder, 2002)
    • What about your Privacy?Image from Microsoft Clipart
    •  “One way to summarize eBay’s privacy policy would be to say “there is no privacy on the Internet.”Image from Microsoft Clipart (Duh, Jamal & Sunder, 2002, p.8)
    • Tracked information include: The URL you came from The URL you go to next What browser you are using Your IP address(Privacy Policy, 2003) Image from Microsoft Clipart
    • Ebay uses “session” cookies to monitor and collect information, you can decline them if your browser allows you but you will lose access to a few features.Image from Microsoft Clipart (Duh, Jamal & Sunder, 2002)
    • Ebay collects:They maintain a file of personal information including: Your bidding, buying & selling behaviour Comments about you in the feedback area Feedback you leave for others Information you post in cafes, chat rooms(Privacy Policy, 2003) Image from Microsoft Clipart
    • But Why you ask?  To resolve disputes  To ensure safe trading  To enforce User AgreementImage from Microsoft Clipart (Privacy Policy, 2003)
    • As the User Agreement says, membership is a privilege not an entitlementImage from Microsoft Clipart
    • You may get suspended, terminated or restricted if:Image from Microsoft Clipart
    •  You have outstanding eBay fees eBay cannot verify the information you give Listing more than 100 auctions per day (Eizzy, n.d.) You dont complete a transaction lawfully Govt informs them of you engaging in fraud Concern about your feedback or ratings (Privacy Policy, 2003)
    • TOS’s might change and what you agree on might be amended and if you don’t like it you will have to terminate your account, if you choose to stay then this will be considered to have accepted them.Image from Microsoft Clipart (Privacy Policy, 2003)
    • Now that you have a better understanding, go ahead, JOIN UP!!Image from Microsoft Clipart
    • References Bonatti, P. A., Duma, C., Fuchs, N., Nejdl, W., Olmedilla, D., Peer, J., & Shahmehri, N. (2006). Semantic Web Policies – A Discussion of Requirements and Research Issues. The Semantic Web: Research and Applications: Lecture Notes in Computer Science, 4011, pp. 712- 724. Retrieved from http://rewerse.eu/publications/download/REWERSE-RP-2006-020.pdf Duh, R., Jamal, K., & Sunder, S. (2002). Control and Assurance in E-Commerce: Privacy, Integrity and Security at eBay. Taiwan Accounting Review, 3(1), pp. 1-27. Retrieved from http://papers.ssrn.com/sol3/papers.cfm?abstract_id=350663 Ebay. (2003). User Agreement. Retrieved from http://pages.ebay.com.au/help/policies/user-agreement.html Ebay. (2003). eBay’s Community Values. Retrieved from http://community.ebay.com.au/index.jspa Ebay. (2003). Feedback Policies Overview. Retrieved from http://pages.ebay.com.au/help/policies/feedback-ov.html Ebay. (2003). Buyer Protection. Retrieved from http://pages.ebay.co.uk/ebaybuyerprotection/index.html Ebay. (2003). Rules for Everyone Overview. Retrieved from http://pages.ebay.com.au/help/policies/everyone-ov.html Ebay. (2003). Rules and Policies Overview. Retrieved from http://pages.ebay.com.au/help/policies/overview.html Ebay. (2003). Privacy Policy. Retrieved from http://pages.ebay.com.au/help/policies/privacy-policy.html Ebay. (n.d.). What is Ebay? Retrieved from http://pages.ebay.com.au/ebayexplained/what_is_ebay.html Eizzy. (n.d.). Suspended eBay Account. Retrieved from http://eizzy.hubpages.com/hub/Suspended-eBay-Account Moscoso, P. G., Lago, A., & Castro, M. (2011). Putting your Client to Work: A good way to achieve great service at low cost? The European Business Review, pp. 12-16. Retrieved from http://webprofesores.iese.edu/pmoscoso/personal/EBR-client.pdf
    • Images Ebay. (n.d.). What is Ebay? [Images on Slide 2]. Retrieved from http://pages.ebay.com.au/ebayexplained/what_is_ebay.html Frontview. (n.d.) Anonymous [Image]. Retrieved from http://frontview.files.wordpress.com/2011/10/black- fax.jpg Getty. (2011). The History of eBay. [Image on Slide 1]. Retrieved from http://www.telegraph.co.uk/finance/personalfinance/8451898/The-history-of-eBay.html Microsoft Clipart. (Accessed 04/09/2012). Money. [Image on Slide 2]. Microsoft Clipart. (Accessed 09/09/2012). Shopping. [Image on Slide 3]. Microsoft Clipart. (Accessed 08/09/2012). Rating. [Image on Slide 4]. Microsoft Clipart. (Accessed 08/09/2012). Community. [Image on Slide 5]. Microsoft Clipart. (Accessed 04/09/2012). Excited. [Image on Slide 6]. Microsoft Clipart. (Accessed 05/09/2012). Shocked. [Image on Slide 7]. Microsoft Clipart. (Accessed 05/09/2012). Stress. [Image on Slide 9]. Microsoft Clipart. (Accessed 04/09/2012). Question Mark. [Image on Slide 10]. Microsoft Clipart. (Accessed 06/09/2012). Identity. [Image on Slide 14]. Microsoft Clipart. (Accessed 05/09/2012). Court. [Image on Slide 15]. Microsoft Clipart. (Accessed 04/09/2012). Law. [Image on Slide 16]. Microsoft Clipart. (Accessed 09/09/2012). Thumbs up. [Image on Slide 19]. Microsoft Clipart. (Accessed 09/09/2012). Steps. [Image on Slide 20]. Microsoft Clipart. (Accessed 09/09/2012). Thief. [Image on Slide 21]. Microsoft Clipart. (Accessed 09/09/2012). Privacy. [Image on Slide 22]. Microsoft Clipart. (Accessed 08/09/2012). Private. [Image on Slide 23]. Microsoft Clipart. (Accessed 04/09/2012). URL. [Image on Slide 24]. Microsoft Clipart. (Accessed 07/09/2012). Monitor. [Image on Slide 25]. Microsoft Clipart. (Accessed 04/09/2012). Files. [Image on Slide 26]. Microsoft Clipart. (Accessed 05/09/2012). Confused. [Image on Slide 27]. Microsoft Clipart. (Accessed 07/09/2012). Entitlement. [Image on Slide 28]. Microsoft Clipart. (Accessed 08/09/2012). Restricted. [Image on Slide 29]. Microsoft Clipart. (Accessed 07/09/2012). Stop. [Image on Slide 31]. Microsoft Clipart. (Accessed 09/09/2012). Jumping. [Image on Slide 32]. RTimages. (n.d.). Denial [Image]. Retrieved from http://www.minddisorders.com/photos/denial-879.jpg