Digital services enabling patrons’ success

316 views

Published on

Beyond the Database: Digital Services Enabling Patron’s Success" 14th Annual Digital Libraries Symposium presented by Elsevier. Dallas, TX. Jan. 2012

Published in: Education, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
316
On SlideShare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • Highly skilled staffEnabling the success of the researcher. Libraries have staff dedicated to building and managing digital services, putting content into the services, making them findable in the services. Libraries have staff devoted to ensuring that students have the skills they need to do research in these services
  • Half life of a given skill is under 5 years. It used to be 10-15 years.Stability is changing meaning. What is stable is more meta, more pattern based. Stability is generally shifting to flow. Small changes, constant changes, non codified knowledgeSurfing this flow, having tacit knowledge to allow navigation is the most prized skill
  • Is better situated to respond to the unexpected as well as get ahead of the curveSystems thinking – Big L library, campus as a whole, highered, etc. See the bigger pictures (Context!), make connections, prepare for what’s comingPersonal Mastery – individual skills growingMental models – Individual and organizaitonal. For successful learning environment, develop an open culture,  inquiry and trust. Sometimes need to unlearn history, move away from “we’ve always done that” Develop organizational action plans (and assess!)Shared vision – cannot be instituted top down, must be grown from the inside outTeam learning – bringing it out to the whole. The theory has has some criticism in terms of actual attainability, but the challenges of changing leadership and org culture are no reason not to emply the principles
  • SO much to do. SO much need. Time is relativeThink in different time scales.
  • The Staff development BlogImmediate change, but with built in potential over time Some successes, some failures. Again, patience, time, flexibilityThere was so much that had been introduced and never mentioned again. Paper handouts given and lost and unfindable. Selected a platform with multiple push and pull options, sent out emails to announce blog posts initially and still occasionallyEmails get archived on to the blogPoll: do you have staff training blogs? Or newsletters or communication?
  • Professional development collectionItems not held by the library
  • Came out of conversation with becky, changed how I planned to do thisDigital branch servicesFacebookTwitterGoogle analyticsReference servicesCollectionsWeb design best practices
  • It’s all about building a solid foundation. And then building on that foundation, patientlyBuilding communityBuilding trust
  • Highly skilled staffEnabling the success of the researcher. Libraries have staff dedicated to building and managing digital services, putting content into the services, making them findable in the services. Libraries have staff devoted to ensuring that students have the skills they need to do research in these services
  • Digital services enabling patrons’ success

    1. 1. DIGITAL SERVICESENABLINGPATRONS’ SUCCESS21st century skills for your staffRudy LeonTechnology Training & Outreach LibrarianUniversity of Illinois Urbana-Champaign@rudibrarianrudy.leon@gmail.comDigital Libraries Symposium -- ElsevierALA Midwinter January 2012, Dallas
    2. 2. BEYOND THEDATABASE: DIGITAL SERVICESENABLING PATRONS’ SUCCESSLibrary staffAccessInformation Seeking
    3. 3. Everything’s changingWho keeps the staff current?How do libraries support skill development intheir own people?What skills are we talking about?
    4. 4. 21st century skillsOur staff needs them as much and more than ourpatrons, students and scholars
    5. 5. Everyone Catalogers Selectors Electronic resourcemanagers Web designers Liaisons Reference librarians Instruction Librarians Pathfinder creators …
    6. 6. Whats a 21st century skill? Flexibility Contextual thinking, systems thinking Collaboration, teamwork Curiosity Critical thinking Problem-solving Effective communication
    7. 7. Why?Because everything is alwayschanging Standards Interfaces Domains Tools Relationships
    8. 8. DispositionsCuriosity.Amplify it.Questing.Probe, seek, uncoverConnectivity.Learning with & from each otherJohn Seely Brown
    9. 9. How do we develop these skills?They can’t be taught They must beFosteredMentoredMade room forAllowed
    10. 10.  Facilitates the learning of its members Continuously transforms itself Is better situated for change Implications for leadership andorganizational cultureThe 5 Disciplines: Systems thinking Personal mastery. Mental models. Shared vision. Team learning.A Learning Organization
    11. 11. Time
    12. 12. New hireorientationSoft SkillsTrainingSkillsInventory“Training”GrowingPeople, part 21 Thingat a TimeChutes & LaddersProfessionalDevelopmentGrowing PeopleA multi-pronged approach
    13. 13.  Active training program Deep history, rarely revisited Email fatigue So much more to share And, and, and…A solid, steady foundationGrowing People
    14. 14. Resources for self-trainingProfessionalDevelopment Mentoring Research methods Self-management Leadership Wellness Technology Conflict management
    15. 15. Practical conversationsChutes & LaddersA brownbag series aboutlibrary services in the digitalbranch Conversations Build community Build trust Build expertise
    16. 16. 23 Things. modified Make learning part of every day Manageable Ongoing Self-guided + hands-on Archived Allows for conversation1 Thingat a Time
    17. 17. Group blogSkills inventory/Experts listNew Hire orientationRecording trainingopportunitiesFor the futureGrowingPeople, part2New hireorientationSkillsInventory
    18. 18.  Bullying Wellness Diversity Supervisory training Vendor training Productivity software Etc.Training“Training”
    19. 19. “Training”GrowingPeople, part 21 Thingat a TimeChutes & LaddersProfessionalDevelopmentGrowing PeopleNew hireorientationSoft SkillsTrainingSkillsInventory
    20. 20. Digital Services Enabling PatronSuccess21st century skills for your staffRudy LeonTechnology Training & OutreachLibrarianUniversity of Illinois Urbana-Champaign@rudibrarianrudy.leon@gmail.com

    ×