Listening barriers


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Listening barriers

  1. 1. Barriers to Effective Listening Jethro Dato Ruby Joy Juan Alpha Garcia Franchesca Asis 2BES2
  2. 2. Barriers• Impact of Technology on Listening - Sensory Overload• Ineffectiveness as a Listener
  3. 3. Distractions
  4. 4. Physical and Mental• Physical - Hearing Impairment, Noisy Environment or Loud Music• Mental - Thinking about something else or Being Emotional
  5. 5. Biases and Prejudice• Biases and Prejudice against an individual will invariably distort listening.• This bias will distort incoming messages that contradict this assuption.
  6. 6. Lack of Approriate Focus• There are many influences that can lead you astray.• Anticipating how to respond prevents you from hearing the message in full.
  7. 7. Premature Judgement• Assuming that you already know what the speaker is going to say• Draw conclusions or judgements on incomplete evidences.
  8. 8. Considering the Topic orSpeaker Uninteresting• The effort we put into listening depends on our interest and the subject’s importance.• A competent listener keeps an open mind.
  9. 9. Criticizing the Speaker Instead of the Message• Speakers and listeners have responsibilities in the communication process.• The listener must stay involved in the message.
  10. 10. Concentrating on Details,Not Main Ideas• Specific facts are needed in some situations, but we focus too much on details.• This results to receiving disjointed details.
  11. 11. Concentrating on Details,Not Main Ideas (cont)• All stages of the listening process could be affected.• Focus on the main ideas.
  12. 12. Avoiding Difficult Listening Situations• The vast amount and complexity of the information confront us.• We deal with situations by giving up and ignorance.
  13. 13. Avoiding Difficult Listening Situations (cont)• Concentration and energy are needed.• Ask questions.• Making the effort to listen is your responsibility.• Successful listening improves confidence and ability.
  14. 14. Tolerating or Failing toAdjust to Distractions• Distractions constantly disrupt concentration.• Unable to eliminate distractions• Failure to focus on the speaker’s message
  15. 15. Tolerating or Failing to Adjust to Distractions (cont)• Listener must overcome distractions through mental effort.• Consciously focus on selecting the appropriate messages.• Filter out extraneous noise and other distractions.
  16. 16. Faking Attention• Pretending to pay attention• Appears to listen intently• Agreeing without understanding the message
  17. 17. Faking Attention (cont)• May become a habit• Can lead to misunderstanding• Do not let the mind to wander.• Pay attention.
  18. 18. Ineffective and Effective Listening Habits Bad Listener Good Listener Not interested on speaker Finds areas of interest and topic Focuses on speaker’s Concentrates on the appearance content of presentation Listens only for details Listens for ideas Avoids difficult material Exercises the mind and prepares to listen Easily distracted Resists distractions Fakes attention Pays attention
  19. 19. What to Do AboutListening Barriers
  20. 20. 1. Physical Barriers
  21. 21. For the Listener:• Focus on the Speaker; You can look at the room and the audience later.
  22. 22. For the Speaker:• Try-- whenever possible--to remove potential distractions.
  23. 23. 2. Mental Distractions
  24. 24. For the Listener:• Recognize that you can think about you date later; get back to listening.
  25. 25. For the Speaker:• Make what you say compelling and so relevant to the listener.
  26. 26. 3. Close-mindedness
  27. 27. For the Listener:• Assume that what the speaker is saying will be useful in some ways.
  28. 28. For the Speaker:• Anticipate close- mindedness and ask for openness.
  29. 29. 4. Biases and Prejudices
  30. 30. For the Listener:• Be willing to subject your biases and prejudice to contradictory information.
  31. 31. For the Speaker:• When you feel that your listener(s) may be biased, ask for a suspension of bias.
  32. 32. 5. Rehearsing Responses
  33. 33. For the Listeners:• Make a mental note of something and get back to listening.
  34. 34. For the Speakers:• When you feel that the audience is preparing to argue with you, tell them you’ll return to this point later.
  35. 35. 6. Dismissing the Speaker
  36. 36. For the Listeners:• Assume that everyone has something of value to say to you
  37. 37. For the Speakers:• Stress the importance of what you will say.
  38. 38. 7. Focusing on Irrelevancies
  39. 39. For the Listeners:• When encountering an example, recall the point, the main idea, that it refers to.
  40. 40. For the Speakers:• Repeat the main points and connect them to your examples and illustrations.
  41. 41. 8. Excessive self-focus
  42. 42. For the Listeners:• Think about how this topic relates to others or some larger picture.
  43. 43. For the Speakers:• Include all the listeners; make what you say relevant to everyone.
  44. 44. 9. Faulty Assumptions
  45. 45. For the Listeners:• Let the speaker guide your listening.
  46. 46. For the Speakers:• Make it clear that what you’re saying will be unexpected.
  47. 47. 10. Drawing too-earlyconclusions/judgements
  48. 48. For the Listeners:• Avoid making judgements before you gather all the information; listen before judging.
  49. 49. For the Speakers:• Consider giving part of the evidence before stating any idea to which you anticipate serious objection from listeners.
  50. 50. Reference:Seiler, W., & Beall, M. (2011). Communication: making connections (8th ed.). Boston: Pearson.