Physical and Mental• Physical - Hearing Impairment, Noisy Environment or Loud Music• Mental - Thinking about something else or Being Emotional
Biases and Prejudice• Biases and Prejudice against an individual will invariably distort listening.• This bias will distort incoming messages that contradict this assuption.
Lack of Approriate Focus• There are many influences that can lead you astray.• Anticipating how to respond prevents you from hearing the message in full.
Premature Judgement• Assuming that you already know what the speaker is going to say• Draw conclusions or judgements on incomplete evidences.
Considering the Topic orSpeaker Uninteresting• The effort we put into listening depends on our interest and the subject’s importance.• A competent listener keeps an open mind.
Criticizing the Speaker Instead of the Message• Speakers and listeners have responsibilities in the communication process.• The listener must stay involved in the message.
Concentrating on Details,Not Main Ideas• Specific facts are needed in some situations, but we focus too much on details.• This results to receiving disjointed details.
Concentrating on Details,Not Main Ideas (cont)• All stages of the listening process could be affected.• Focus on the main ideas.
Avoiding Difficult Listening Situations• The vast amount and complexity of the information confront us.• We deal with situations by giving up and ignorance.
Avoiding Difficult Listening Situations (cont)• Concentration and energy are needed.• Ask questions.• Making the effort to listen is your responsibility.• Successful listening improves confidence and ability.
Tolerating or Failing toAdjust to Distractions• Distractions constantly disrupt concentration.• Unable to eliminate distractions• Failure to focus on the speaker’s message
Tolerating or Failing to Adjust to Distractions (cont)• Listener must overcome distractions through mental effort.• Consciously focus on selecting the appropriate messages.• Filter out extraneous noise and other distractions.
Faking Attention• Pretending to pay attention• Appears to listen intently• Agreeing without understanding the message
Faking Attention (cont)• May become a habit• Can lead to misunderstanding• Do not let the mind to wander.• Pay attention.
Ineffective and Effective Listening Habits Bad Listener Good Listener Not interested on speaker Finds areas of interest and topic Focuses on speaker’s Concentrates on the appearance content of presentation Listens only for details Listens for ideas Avoids difficult material Exercises the mind and prepares to listen Easily distracted Resists distractions Fakes attention Pays attention