It was a great prospect to work under the largest telecommunication company of Bangladesh. The main purpose of the internship program was to perceive the real life situation. The academic knowledge is not well enough to compete with real world. This internship program was helpful to face the real working environment.
The report starts with a general introduction about Grameenphone Limited as well as its mission and vision. Grameenphone Ltd. one of the pioneers in the telecommunications private sector of Bangladesh is a joint venture company between Grameen Telecom Bangladesh [34.20%] and Telenor Mobile Communications AS Norway [55.80%]. It started its operation from March 26, 1997, the Independence Day of Bangladesh.
Afterward discuss about its different Division and Department and my responsibilities as an intern. Broad details are available with specific responsibilities. That we are student of Human resource, that’s why I add a part which describe about HR and stated HR department of Grameenphone ltd.
After that I continue on to the main focus of the report – HR activities in Customer Service Division of Grameenphone describing the different steps of it. This Customer Service Department is very much important for Grameenphone – for sales, after sales services and to retain the 3.5 corers subscribers. The first part is manpower requisition and the CS department gives requisition according to its HR planning to HR Department, I stated the recruitment, training processes and described the motivational factors. The company gives more emphasis on maintenance issue also as well as other HR activities.
I’ve also focused on Employee opinion about HR process and planning through online survey to get their opinion swiftly and quickly. Then I’ve analyzed it through graph and description which was based on the collection of individual interview.
I feel blessed to have learned so many things in such a short span of time. New learning’s and helpful attitude of colleagues is a thing to be remembered for a long time. I certainly believe this experience of working in GP will help me to be professional in life and also work as an added advantage for the years to come