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LOGOwww.themegallery.comContentsGroup and Types of Groups1Group behaviors2Team and Types of Teams3Team behaviors4Role and Role Conflicts5
LOGOwww.themegallery.comGROUP DefinitionTwo or more employees who interact with each otherin such a manner that the behavior and/orperformance of a member is influenced by thebehavior and/or performance of other members.
LOGOTYPES OF GROUPSFormal GroupGROUPSInformal Group
LOGOFORMAL GROUPwww.themegallery.com Types of Formal Groups:Command Group:• Specified by the organizationchart, comprises thesubordinates who reportdirectly to a given supervisor.Task Group:• Comprises the employees whowork together to complete aparticular task or project.Definition:Groups created by managerial decision to accomplishstated goals of the organization.
LOGO Definition:Groups that arise from individual efforts and develop aroundcommon interests and friendships rather than deliberatedesign.Friendship Groups:• Established by members having something in common,such as age, gender, political beliefs, desire to play thesame sport, or ethnic background.Types Of Informal Groups:Interest Groups:Individuals who may not bemembers of the samecommand or task group mayaffiliate to achieve somemutual objective.INFORMAL GROUP
LOGOwww.themegallery.comFive Stages Group Development ModelPerformingNormingStormingForming431getting acquainted stage2Adjourning5conflicts between members in a groupwork more effectively togetheraccomplish goals & be anefficient unitdisband after the goals andtasks have finished
LOGOThe Punctuated Equilibrium Modelwww.themegallery.comThe punctuated equilibrium model presents group development as athree-phase concept.
LOGOwww.themegallery.comThe Punctuated Equilibrium ModelThe third phase: The final phase to accomplishtasks.The PunctuatedEquilibrium ModelThe first phase: Occurs when groups definetasks, establish goals and consider variousways to execute the steps of the plan or project. The second phase: The group decidesto change its perspectives and takeaction.
LOGOwww.themegallery.comCHARACTERISTICS OF GROUPSNorms CohesivenessA set ofexpectedbehaviorpatternsattributed tosomeoneoccupying agivenposition in asocial unit.Generallyagreed-uponstandards ofindividual andgroup behaviordeveloped as aresult ofmemberinteraction overtime.Strength ofgroupmembers’desires toremain in thegroup and theircommitment tothe group.•GroupthinkRolesStatus & Size
LOGO Social loafing: When individuals within a group holdback what they contribute to the group’s effort andperformance.
LOGOTEAM Definition- Team are small size and have members withskills who have reached the performing stage.www.themegallery.com
LOGOTYPES OF TEAMSProblem- Solving TeamsConsisting of individuals from the samedepartment or area to address a specificproblem.Virtual TeamsA team- interactive technology to worktogether (email, message, teleconference, etc)Cross- Functional TeamsIndividuals from different departments or workthat come together on task or project basis.Self- Directed Work TeamsIndividuals who take on the long – termresponsibilities
LOGOVirtual Teams• The best practices - Focus on social skills - Encourage selfleadership acrossteam - Arrange face- to- facemeetings - Foster a globalmindset among teammemberswww.themegallery.comSelf- Directed WorkTeamsComprise individuals- take onthe long- term responsibilitiesFocus on:•Business requirements,values and goals•Competencies•Culture
LOGOwww.themegallery.comWHY TEAMS ARE FORMEDTEAMEnhanced ProductivityImproved Quality Flattening OrganizationsFlexibility and Quicker DecisionsIncreased Customer SatisfactionWorkforce Diversity
LOGOFlatteningOrganizations Work teams provide theflexibility to manageunneeded forms ofredundant functions. Any function does notsupport the effort offront-line work teamscan be considered anoption for elimination.www.themegallery.comEnhancedproductivity• Technical or functionalskills• Problem- Solving andDecision- Making Skills• Interpersonal Skillswww.themegallery.com
LOGONeed for Flexibility and Quicker Decisions Self- directed work teamshave skills, theknowledge, theinnovation to quicklyadapt to the changes. The use of teamsprovides the best of long-term vision and greaterflexibility for quickershort-term decisions.
LOGOImproved Quality Team members perform bothtechnical and administrativefunctions can gain thecommitment, experience, andskills to improve the quality atwork.Increased CustomerSatisfactionTeam work promotecustomer satisfactionthrough quickresponse andimproved quality.
LOGOHOW TO BUILD AN EFFECTIVE TEAM?1Top-level Commitment &Provision of Clear GoalsManagement- Employee Trust23Willingness to Take Risks & ShareInformation4Time, resource & a Commitment to TrainingThere are 4requirementsfor buildingeffectiveteams
LOGOROLE & ROLE SETROLEAn organized set of behaviors expected of individual in aspecific position.Multiple Roles & Role Sets-Multiple Roles: roles performed simultaneously because theindividual holds many positions in a variety of organizations andgroup.- Role Sets: Others’ expectation for behavior of a person inparticular role.
LOGOROLE CONFLICTPerson- Role conflictRole requirementviolate basicvalues, attitudesand needs of theindividualoccupying theposition.Differentindividuals define arole according todifferent set ofexpectations.An individualsimultaneouslyperform manyroles, some withconflictingexpectations.Intrarole conflict Interrole conflict