Re architecting the Organisation: putting process at the centre of business management
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Organisations are traditionally managed via the organisation chart. Yet not one of the entities shown on that chart can, by itself, deliver value to a customer. The reality is that we create, ...
Organisations are traditionally managed via the organisation chart. Yet not one of the entities shown on that chart can, by itself, deliver value to a customer. The reality is that we create, accumulate, and deliver value by collaboration across the chart. We manage resources vertically using the organisation chart; we create and deliver value via business processes operating across the organisation chart.
Organisations want to reduce costs, enhance products and services, and be more attentive to customers. Business Process Management (BPM) offers a practical solution, refocusing management on how value is delivered to customers and other stakeholders. The focus is on the way work gets done, and what impedes it being done in the most straightforward, efficient and effective way.
This presentation describes the 7 Enablers of Business Process Management.
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