Upgrade now webinar 11 29-2012


Published on

The Upgrade Now! Program assists SAP Enterprise Support customers with their upgrade to ERP6.0.

Published in: Education
  • Be the first to comment

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Upgrade now webinar 11 29-2012

  1. 1. Upgrade Now!Upgrade Now! with the Help of SAP Enterprise SupportMarco Valencia (SAP Global Upgrade Office), Keith Lamont (SAP Premium Engagements),Randy Swink, (SAP Enterprise Support Delivery)November 29, 2012
  2. 2. AgendaWhy Upgrade to SAP ERP 6.0?Upgrade Now! with the Help of SAP Enterprise SupportAdditional SAP Support OfferingsNext Steps How To Get Started?
  3. 3. AgendaWhy Upgrade to SAP ERP 6.0?Upgrade Now! with the Help of SAP Enterprise SupportAdditional SAP Support OfferingsNext Steps How To Get Started?
  4. 4. On Premise Innovation Path SAP Business Suite 7SAP Business Suite 7 EHP 6 EHP 2 EHP 2 EHP 2 SAP BS7 i2011 Available now! EHP 5 EHP 1 EHP 1 EHP 1 SAP BS7 i2010 Available since May 2011 PLM ERP 7.0 SRM SCM CRM Available since 2009 6.04 7.0 7.0 7.0 SAP NetWeaver 7.01 EHP 2 EHP 3We follow our roadmaps and keep promises:• Six generations of SAP enhancement packages for SAP ERP successfully delivered and adopted in the market• Proven by the high number of +19,000 ERP EHP live customers© 2012 SAP AG. All rights reserved. 4
  5. 5. SAP ERP 6.0 – The Most Successful Release EverReady for Innovation with the help of SAP Enterprise SupportBasis for faster and easier innovation Adoption Comparisonon a stable core with enhancementpackages for SAP ERP and the help ofSAP Enterprise Support services Still a strong momentum in all regions for upgrades: Consistently increasing number of SAP ERP 6.0 systems globally Growth rates even higher than for any other SAP ERP releases in the past Path to SAP’s next generation solutions SAP ERP 6.0 Older Releases© 2012 SAP AG. All rights reserved. 5
  6. 6. SAP ERP 6.0 is the foundation for SAP Business Suite 7Get ready for SAP’s game changers! More Innovation SAP Business Suite 7 as the Stable CORESAP Business Suite 7 is Consume innovation while keeping the core stableSAP’s core asset and the Evolution through flexible shipment models (side-by-sidegateway for customers to deployment, EHP, add-ons, notes)consume innovation Breakthrough Maximize the SAP investment by leveraging the innovation as part of the maintenance contract (e.g. state of the art new user interface) Less Disruption Gateway to Breakthrough Innovation Transform the business with access to breakthrough innovation: In-Memory Mobility Cloud Longer Perspective Lower Operations Costs December 2015 No more costly upgrades to Consume Innovation 2020 Reduced TCO through lower application and landscape complexity SAP ERP 2004, SAP Implement with lower TCI through SAP Rapid 4.6C and 4.7 Business Deployment Solutions Secured Investment Suite 7 Long term predictability with mainstream maintenance until 2020© 2012 SAP AG. All rights reserved. 6
  7. 7. Why Modernizing Your IT landscape -is so ImportantBusiness Opportunities of an Upgrade Operational excellenceValue for your business Wide range of functional enhancements Simplified access to most industry solutions Superior user experience Unifying user interfaces, bringing actionable insight Upgrade to to business users SAP ERP 6.0 Allowing optimized access for professional and Baseline value casual users Business flexibility Enhancement package concept and flexible consumption of functionality (690+ new functions delivered with EHP 6) Access to SAPs innovations like Mobile Applications, HANA, etc. Time Investment security March 2013: End of Long-term predictability through maintenance extended maintenance extension until end of 2020 Benefit from continuous system support and regular legal changes© 2012 SAP AG. All rights reserved. 7
  8. 8. SAP Business Suite Innovation Roadmap –Gives You ChoiceBusiness opportunities Operational excellence Superior user experience Business flexibility Investment security Cloud Cloud Cloud Mobile Mobile Mobile SAP SAP SAP Business Suite Business Suite Business Suite Native HANA Data- Customer Connection Customer Connection base Customer Connection Apps User Experience User Experience AnyDB SAP External AnyDB SAP External AnyDB HANA Database Data HANA Database Data 2012 Wave I Wave II Increase customer driven Value through Value through Innovation Suite on HANA DB native HANA Innovation Greatest functional coverage Integrated Analytics Next generation business processes with Unmatched functional scope Faster at better decision sense & respond (24 Industries), global presence with fast, granular and predictive analytics and life-cycle management flexible analytics unstructured data (OLTP/OLAP) on-the-fly insights automation and exception handling = Initial focus© 2012 SAP AG. All rights reserved. 8
  9. 9. New Functionality for Line of BusinessesBusiness Opportunities in SAP Business Suite 7 I2011 Operational excellence Superior user experience Business flexibility Investment security Commodity Management Research & Development Human Resources Commodity risk management Integrated product development for Talent Management Commodity procurement discrete & process industries Workforce Planning & Analytics Commodity sales Procurement Manufacturing Enterprise Asset Management Efficient Manufacturing Operations for Streamlined Operational Sourcing Optimized Asset Operations and Supplier sustainability rating and Process Industries Maintenance monitoring Closed Loop Quality Management Planning, Building & Commissioning Assets Sales, Service & Marketing Sustainability Lead to Cash (sales) Operational Risk Management Finance Differentiation through service Manage Financial Performance excellence Accounting & Financial Close Multi-channel marketing (B2B/B2C) Receivables Management Travel Management Supply Chain Treasury & Financial Risk Collaborative Demand & Supply Management Planning Modernized Finance User Experience Manufacturing Network Planning & Execution Efficient Transportation Operations Storage & fulfillment© 2012 SAP AG. All rights reserved. Highlights 9
  10. 10. New Industry Specific FunctionalityBusiness Opportunities in SAP Business Suite 7 I2011 Operational excellence Superior user experience Business flexibility Investment security Banking Professional Services Transportation & Logistics Lease operations Resource Management Efficient Transportation Operations Engagement Management, Controlling & Billing Utilities Consumer Products Catch weight management Smart meter data management & Public Sector operations Efficient benefit decision making Integrated sales management Health Care Individual client accounting & payment Demand side management SAP Collaborative E-Care services Linear Asset Management Management Public Sector Financials SAP Electronic Medical Record Procurement for Public Sector Academic Curriculum Management Public Sector Core HR & Payroll High Tech High Volume Business Consume to Retail Cash Forecasting and multi-level Mill Products & Mining replenishment Commodity risk management Telecommunications Commodity procurement High Volume Business Consume to Commodity sales Cash© 2012 SAP AG. All rights reserved. Highlights 10
  11. 11. Superior user experienceBusiness opportunities Operational excellence Superior user experience Business flexibility Investment security • Delivering the right information, to the right user, in the right place, at the right moment • Unifying UI’s, bringing actionable insight to business users • Low cost method for customers to personalize, adapt and adopt SAP user interfaces SAP NetWeaver Portal SAP NetWeaver Business Client© 2012 SAP AG. All rights reserved. 11
  12. 12. Innovate Faster and Easier with -SAP Enhancement PackagesBusiness Opportunities Operational excellence Superior user experience Business flexibility Investment security Adoption of new innovations/ business functionality now in shorter increments thanks to SAP enhancement packages EHP 6 Business functionality EHP 5 EHP 4 SAP ERP 6.0 ERP 6.0 + SAP enhancement packages Innovate on stable core SAP R/3 4.6 standard Lower TCI and TCO Upgrade Then... ... and now! Time© 2012 SAP AG. All rights reserved. 12
  13. 13. Innovate Faster and Easier with -SAP Enhancement PackagesTop 10 Business Functions Operational excellence Superior user experience Business flexibility Investment security Technical Functional Area Business Function EHP Name ERP_ENTERPRISE Cross SAP ERP Embedded search in SAP ERP 4 SEARCH FIN_GL_CI_1 Financials New General Ledger Accounting 3, 4, 5 FIN_GL_CI_2 FIN_GL_CI_3 FIN_REP_SIMPL_1 Financials Reporting simplifications in Financials 3, 4, 5 FIN_REP_SIMPL_2 FIN_REP_SIMPL_3 ESS for Personal Information, ESS WebDynpro HCM_ESS_CI_1 Human Capital HCM_ESS_W DA_1 ABAP, Talent & Performance Management, 3, 4, 5 CA_HAP_CI_1 Management HCM_OSA_CI_1 Evaluations, Appraisals and Surveys MM, Integration of Financial Accounting LOG_MM_CI_3 Procurement 4, 5 LOG_MMFI_P2P MM, Multiple Account Assignment LOG_MM_MAA_1 SD_01 Sales Order LOG_SD_CI_01 Simplifications in Sales & Distribution 2-5 LOG_SD_CI_02 Management LOG_SD_SIMP_02 FIN_TRAVEL_1 FIN_TRAVEL_2 Travel Management Travel Management and Third-party Travel Planning 2, 4, 5 FIN_TRAVEL_3 FIN_TRAVEL_PLANN ING_EXTERNAL Project and Portfolio Project System enhancements in functionality and OPS_PS_CI_1 3 OPS_PS_HLP_1 Management usability (e.g. handling large projects)© 2012 SAP AG. All rights reserved. 13
  14. 14. Speeding up Innovation:Upgrades vs. Enhancement PackagesBusiness opportunities Operational excellence Superior user experience Business flexibility Investment security Upgrades vs. EHPs 48 hours 24 50 % Reduction of business downtime 21 weeks 8 62 % Reduction of total project duration * 58 % Reduction of project phases duration * Up to 58% reduction of project phases duration in total, i.e. Preparation and Blueprint from 3 down to 1 week each, Realization from 8 down to 3 weeks, Preparation for Cutover from 3 down to 2 weeks and Production Cutover/ Support from 2 down to 1 week. 1 Based on n = 168 upgrades from SAP R/3 4.6C to SAP ERP 6.0; only those considered which provided details on these questions; Source: Upgrade Experience Database ² Total number of enhancement package installations (EHP 1 to 4): n = 111; only those considered which provided details on these questions; this number represents an extract only out of more than 9,000 enhancement package installations globally (as of Dec 2010); Source: Enhancement Package Experience Database© 2012 SAP AG. All rights reserved. 14
  15. 15. Maintenance Extension for the –SAP Business SuiteBusiness Opportunities with Long-term Predictability Operational excellence Superior user experience Business flexibility Investment security To manifest the long-term predictability of the SAP Business Suite and in support of the innovation strategy and roadmap the standard maintenance will be extended SAP extends mainstream maintenance for the SAP Business Suite core applications1 to December 2020 SAP SAP SRM 7.0 Business Suite 7 SAP SCM 7.0 Core Applications SAP CRM 7.0 SAP ERP 6.03) EHP6 EHP5 Longer EHP4 Maintenance EHP33) until 2020 EHP23) EHP13) SAP NetWeaver AS ABAP 7.x2) 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 1 SAP Business Suite includes the core applications (SAP ERP 6.0, SAP PLM 7.0, SAP CRM 7.0, SAP SCM 7.0, SAP SRM 7.0), supplementary applications, and industry applications. 2 Mainstream Maintenance for SAP NetWeaver 7.0x ABAP will be extended through December 2020 and for NetWeaver 7.0x Java (also incl Dual Stacks) until December 2017. 3 If JAVA based ERP Components are used an Update to at least SAP ERP EHP4 has to be performed until December 2017.© 2012 SAP AG. All rights reserved. 15
  16. 16. Maintenance Extension for SAP Business Suite* Longer Perspective for Your Investment Mainstream maintenance extension by 5 years through December 2020Business Reqirements/Functionality New business functionality on a regular basis EHP 6 EHP 5 EHP 4 EHP 3 EHP 2 EHP 1 Mainstream Maintenance SAP ERP 6.0 until 2020 + SAP enhancement packages Long-term perspective SAP ERP 2004, 4.6C and 4.7 Faster and easier innovation Time 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 *The SAP Business Suite 7 includes the core applications (SAP ERP 6.0, SAP PLM 7.0, SAP CRM 7.0, SAP SCM 7.0, SAP SRM 7.0), supplementary applications and industry applications. © 2012 SAP AG. All rights reserved. 16
  17. 17. SAP Maintenance Strategy and PhasesCustomers’ Choice: To Upgrade, or Not To Upgrade? 03/2013 SAP ERP 6.0 in Mainstream Maintenance Extended Maintenance Continued support – similar to Order Mainstream Maintenance Additional fee Mainstream Customer-Specific Maintenance Maintenance Similar (e.g. 7x24 message processing) but reduced scope of support: Default e.g. no new Support Packages, no new legal changes, limited technology updates, no SLA Same fee as during Mainstream Maintenance End of End of* See SAP Note 52505 for details Mainstream Maintenance Extended Maintenance© 2012 SAP AG. All rights reserved. 17
  18. 18. ERP Upgrade ProjectsAverage Cost Structure Support 2-5% Change management / Software license training 0-10% 0-5% Hardware / infrastructure Project management 0-20% 10-20% SAP technical upgrade 15-25% Custom code & Testing modification adjustment 25-60% 10-30%Source: SAP Upgrade Experience Database © 2012 SAP AG. All rights reserved. 18
  19. 19. Upgrades to SAP ERP 6.0Approach in Upgrades by Source ReleaseSAP R/3 Enterprise SAP R/3 4.6C Strategic upgrade Functional upgrade Strategic upgrade 12% 4% 5% Functional upgradeTechnical upgrade Technical upgrade 2%+ subs. functional + subs. functionalenhancements Technical upgrade only enhancements Technical upgrade only20% 64% 14% 79% Total: 103 upgrades Total: 167 upgrades Most upgrade projects to SAP ERP 6.0 were performed as “Technical upgrade only” BUT: Think BIG, start small Unlock the value of SAP ERP 6.0 after the technical upgrade (e.g. new functionalities, new processes, new technologies)Source: SAP Upgrade Experience Database © 2012 SAP AG. All rights reserved. 19
  20. 20. Upgrades to SAP ERP 6.0Average Duration of Project Phases in Weeks * Project duration 19.5 Project preparation phase 2.5 Upgrade blueprint phase 2.5 Upgrade realization phase 7 Final preparation for cutover phase 3Production cutover & support phase 2 0 5 10 15 20 25 Weeks Average project duration 4-5 months With unicode conversion 4-6 weeks longer* Duration of project phases according to the SAP Upgrade Experience Database (in weeks); average for releases SAP R/3 Enterprise and SAP R/3 4.6C .For each project phase, the median value of all answers is shown. In a project, overlaps or gaps between the project phases are possible. © 2012 SAP AG. All rights reserved. 20
  21. 21. AgendaWhy Upgrade to SAP ERP 6.0?Upgrade Now! with the Help of SAP Enterprise SupportAdditional SAP Support OfferingsNext Steps How To Get Started?
  22. 22. Making the Upgrade Easy, Fast & SecureWith the Help of SAP Enterprise SupportSAP Enterprise Support provides assistance before, Handover to operationsduring and after the upgrade project. Execute Analysis of the the upgrade After go-live and project remote support during the go-live Get ready During with the upgrade project Analyze the impact on business processes Analyze the amount of downtime involved with the project Before Make sure the modification in the system are valid and needed Help with the maintenance of customer‘s custom code Assist with ensuring enhancements are installed correctly Manage and automate efficient testingAnalyze the technical aspect of the upgrade projectTool provided to understand needed business functionalityAssistance with SAP Solution Manager functionality implementationTool provided to retrieve all necessary software and support packages© 2012 SAP AG. All rights reserved. 22
  23. 23. Upgrade Now! with the Help of SAP Enterprise SupportYour Benefits as a Customer ERP SAP 2004 Upgrade Now! ERP 6.0 360° Review SAP Enterprise SAP Enterprise for Upgrade Support Academy Support services... ...and tools Upgrade scoping Best practices for upgrade Continuous quality checks Methodologies Technical components for Meet the expert series Modification justification SAP Solution Manager upgrade for upgrade check Enhancement package Business questionnaire Accelerated innovation Custom code maintainability installer enablement check Customer specific proposal And many more... regarding upgrade process Expert-guided implementation Guided self-services Guidance Collaboration Group of Upgrade SAP Upgrade Upgrade Experts Support Advisory Community© 2012 SAP AG. All rights reserved. 23
  24. 24. Individual Support Throughout the Entire Upgrade Project Access to SAP Upgrade Support Advisory to understand existing offeringsPreparation UpgradeCheck 360° Review for Upgrade and Onboarding Service PlanPreparation for Technical Business Onboarding ServiceCQC delivery Requirements Requirements Session recommenda- tions for customer- CQC Upgrade specific 360° Check Upgrade Scoping upgrade Assessment Business Expert-guidance scenario Identification Questionnaire of potential risks Overall situation and challenges SAP Upgrade Support Advisory © 2012 SAP AG. All rights reserved. 24
  25. 25. SAP Enterprise Support Services for Upgrade ProjectsUpgrade Services (Sample) Sandbox QAS GoLive upgrade upgrade Preparation & DEV 4 weeks 4 weeks Blueprint upgrade before GoLive after GoLive CQC Upgrade Assessment CQC Downtime Assessment CQC for Upgrade CQC for Upgrade Analysis Verification CQC Going Live Support SAP CQC Upgrade Assessment GoingLive Analysis GoingLive Verification To be done before upgrade of DEV system Performed 4 weeks Performed 4 weeks after before Go Live Go Live SAP CQC Downtime Assessment SAP CQC Going Live Support To be done after test upgrade of a system Performed from day 1 until day 5 after with similar amount of data like the Go Live production system Mitigation of risk and efforts Technical safeguarding© 2012 SAP AG. All rights reserved. 25
  26. 26. The SAP Enterprise Support Academy Experience 2012Your One-Stop Shop for SAP Enterprise Support Services Solution Lifecycle Methods & Tools Best Meet the Accelerated Expert- Guided Quick-IQs, Practices Expert Innovation Guided Self- etc... Sessions Enablement Implementation Services library full of live webinars live expert remote which you can Tutorial on product-, conducted by sessions to sessions by run any time how to make or database- and SAP experts evaluate the experienced and at your change system operating on SAP innovation SAP service own pace in settings by system-specific Enterprise capabilities of experts your own providing the how-to guides Support enhancement providing system related system for your services and packages for workshop style landscape recording everyday SAP Solution SAP Business interaction business Manager Suite Access role-based content in the format that suites you best© 2012 SAP AG. All rights reserved. 26
  27. 27. SAP Enterprise Support AcademyMeet the Expert Series for UpgradeMeet the Expert SeriesUpgrade Now! Program ERP SAP 2004 Upgrade Now! ERP 6.0 Upgrade Now! This meet the expert session is part of the Upgrade Now! ProgramVisit the Replay Library to watch therecorded sessions on other upgraderelated topics:• Value of Upgrade• Customer-specific maintenance• SAP Solution Manager in upgrade projects• Modification adjustment• Unicode Conversion• Hardware Planning• Highlights in Enhancement Package 6 for SAP ERP © 2012 SAP AG. All rights reserved. 27
  28. 28. SAP Solution Manager in a Nutshell11 core process areas to support you throughout the ALM lifecycleSAP Solution Manager addresses your entire IT environmentIncluding all the processes, tools, services, and an organizational model to manageSAP and non SAP solutions throughout the complete application lifecycle. Upgrade Management Solution Documentation Custom Code Management Solution Implementation Maintenance Management Template Management SAP Solution Business Process Operations Manager Test Management Technical Operations Change Control Management Application Incident Management© 2012 SAP AG. All rights reserved. 28
  29. 29. Test ManagementAll SAP test capabilities provided & integrated with SAP Solution ManagerDefines the integration testing requirements and test scope based on a change impactanalysis. It is used to develop automatic and manual test cases, manage the testers, andreport on the test progress and test results. +Key Elements More efficient test phase management Business Impact & Key Test Automation Framework with third party tools Benefits Test Scope Identification & Optimization with BPCA Checks impact of planned changes on criticalSelected Highlights business processes SAP Solution Manager acts as central hub to access included and integrated test capabilities Methodology and capabilities to test Smooth integration of HP QTP – including two free business processes from licenses for all SAP customers with SAP Enterprise start to finish Support – and other 3rd party test automation tools© 2012 SAP AG. All rights reserved. 29
  30. 30. Custom Code ManagementGet full transparency of all custom code objects across systemsProvides comprehensive insight on how companies can efficiently and effectively managetheir home grown Custom Code. From conception to retirement, it delivers transparency onCustom Code objects, automates the analysis of every change and clearly identifies theirusage, utilization and business impact. +Key Elements Business Impact & Key Lifecycle Management for custom code Benefits Custom Development Management Cockpit Optimization tools Reduces custom code governanceSelected Highlights Minimizes maintenance Generic and sustainable Custom Code Library as the central repository of custom objects across systems and correction effort Clonefinder to provide transparency and optimize custom code objects Enhanced Custom Development Management cockpit features© 2012 SAP AG. All rights reserved. 30
  31. 31. Upgrade ManagementMakes your upgrades a non-event for the businessRepresents the identification, adaptation, and implementation of new and enhanced businessand technical scenarios, and uses SAP Solution Manager to holistically and effectivelymanage the upgrade project end-to-end +Key Elements Integration of Upgrade Dependency Analyzer Business Impact & Key Comprehensive project support for release transitions Benefits Allows to betterSelected Highlights understand and manage Upgrade Dependency Analyzer ensures smooth landscape major technical risks and transition by detecting dependencies and side effects early, challenges within an and providing a clear upgrade strategy with transparent upgrade project requirements Achieve rapid innovation with SAP EhPs© 2012 SAP AG. All rights reserved. 31
  32. 32. Identifying and Assessing Business Suite Innovations It is easy nowadays for customers to identify SAP‘s Business Suite innovations and assess their value Business Function Prediction for SAP ERP Looking for a central point of access? Customer-specific report highlighting relevant enhancement package functionality based on your current system usage Solution Browser Delta functionality after an upgrade or the installation of an enhancement package SAP Roadmaps Insight into today’s solutions, planned innovations and future direction of SAP’s products and solutions Webinars on SAP Innovation Roadmap and EHPs Focusing on SAP’s innovations, the new business functionality and enhancement package enablementhttp://service.sap.com/findinnovation EHP Pricing Transparency Transparency on the license implications of implementing an SAP enhancement package via OSS note 1524246Note: the offerings mentioned on this slide are for the entire SAP Business Suite, of for individual solutions of the SAP Business Suite. For details please visit service.sap.com/findinnovation © 2012 SAP AG. All rights reserved. 32
  33. 33. Why Customers Should Join the Upgrade Now! ProgramUpgrading Has Never Been Easier+ Holistic analysis of potential risks and challenges associated to upgrading, both from a technical point of view and from a business perspective+ Individual service plan for upgrade project+ Comprehensive set of tools and services of SAP Enterprise Support+ Knowledge transfer for upgrade related topics via the SAP Enterprise Support Academy+ Individual expert-guidance throughout the entire upgrade project by the upgrade support advisory= Fast, easy & secure upgrade to SAP ERP 6.0 with the help of SAP Enterprise Support© 2012 SAP AG. All rights reserved. 33
  34. 34. Highlights of ComplementarySAP Consulting Upgrade Services With over 600+ completed upgrades SAP Consulting offers comprehensive factory services for all phases of your Upgrade Program1. Plan ERP Value Assessment, Technical Architecture Assessment2. DESIGN Technical Upgrade Planning Assessment, Test Planning for Upgrades, Technical Landscape Roadmap, Quality Assurance of 3rd Party Upgrade Planning3. EXECUTION SAP Upgrade Factory Technical Upgrade Implementation, OS/DB Migration, Minimum Downtown, Unicode Conversion, Data Archiving, Modification Clearing4. IMPROVE Business Function Activation, EHP Workshop, Innovation Workshops for Mobile, Virtualization, Big Data © 2012 SAP AG. All rights reserved. 34
  35. 35. AgendaWhy Upgrade to SAP ERP 6.0?Upgrade Now! with the Help of SAP Enterprise SupportAdditional SAP Support OfferingsNext Steps How To Get Started?
  36. 36. SAP Premium EngagementsSolving Business ChallengesAccelerated innovationwithout disruption Latest technologies alongside existing systems to leapfrog support business needs and growthBusiness continuity 24 x 7 schedule in a globalized worldBusiness process improvement Maximize the value of what you haveReduced total cost of operations To meet efficiency needs and engineering skills constraints© 2012 SAP AG. All rights reserved. 36
  37. 37. Engineering ApproachKeeping an Eye on UpgradesUNIQUE Technically FocusedCAPABILITIES PRO-ACTIVE Technical TechnicalMethodologiesTechnical Assessment Risk Mitigation Optimizationthat areexhaustive Delivers Manages Reducesand proven Mission Impact and Total CostKnowledge Critical Probability of of Operationof latest Technical TechnicalIssues and Issue Issuestechnologies Identification TECHNICALSkill QUALITYof 9,000 MANAGEMENTexpertsExperience Expertise onfrom hundreds Demand in Timeof thousandsof resolutions RE-ACTIVE Holistic End-to-End approach = from Evaluation to Cutover Packaged approach = series of checks building upon one another Continuous coordination and understanding = Technical Quality Manager (TQM) controls all Frontoffice / Backoffice activities© 2012 SAP AG. All rights reserved. 37
  38. 38. SAP Premium Support Services for Upgrade ProjectsUpgrade Services (Sample) Sandbox QAS GoLive upgrade upgrade Production Cutover Preparation & DEV Final Prep & Support Blueprint upgrade Embedded Technical Quality Manager Technical Feasibility Technical Integration Check CQC for Upgrade CQC for Upgrade Analysis Verification Volume Testing and Optimization Downtime Tune and Optimize CQC Upgrade Assessment Optimization On-Site Go-Live CQC Downtime Assessment Support • Check of the technical •Assess in-depth technical risk factors • Optimize technical • Verify technical feasibility and risks of an (e.g. interface) which may cause upgrade by tuning performance indicators upgrade negative business impact standard procedure • Check of functional to meet customer’s •Optimize testing feasibility and risk downtime window with focus on performance, stability and of business disruption consistency BUT also improve existing •Embedded technical resources to • Check other impact on test procedure to reduce risks and costs facilitate and optimize go-live existing IT landscape / activities solution e.g. sizing aspects Mitigation of risk and efforts Technical safeguarding© 2012 SAP AG. All rights reserved. 38
  39. 39. AgendaWhy Upgrade to SAP ERP 6.0?Upgrade Now! with the Help of SAP Enterprise SupportAdditional SAP Support OfferingsNext Steps How To Get Started?
  40. 40. Key Take AwaysUpgrading Has Never Been Easier • SAP ERP 6.0 is the path to SAP’s Next Generation Solutions (SAP Business Suite, Memory, Cloud, Analytics). The four value areas for SAP ERP 6.0 including SAP enhancement packages are: Operational excellence, business flexibility, sustainability and TCO reduction • Upgrade is not a myth anymore. Most customer start with a pure technical upgrade to reduce risk. An average upgrade project lasts 4 to 5 months and creates a business downtime between 1 and 2 days. Efficient testing and downtime minimization are key challenges during an upgrade project. • SAP Solution Manager is the platform to support upgrade projects effectively (e.g. upgrade management, test management, custom code management) • SAP Enterprise Support provides a bundle of services to ensure knowledge transfer and to facilitate upgrade projects: Services, Meet the expert sessions , Expert Guided Implementations (EGI) • Join SAP Upgrade Now! Program to get the full bandwith of SAPs support (e.g. 360° Review, Upgrade Advisory)© 2012 SAP AG. All rights reserved. 40
  41. 41. Upgrade Now! ProgramNext steps for Enterprise Support customers Next steps… Get Started! Join today http://service.sap.com/upgradeNowJoin the Upgrade Now! program via the SAP Service Marketplace.The Upgrade Now! Team will get in touch with you to work out the detailedupgrade service plan.© 2012 SAP AG. All rights reserved. 41
  42. 42. Randy Swink Manager, Enterprise Support Delivery Active Global SupportThank You! SAP America, Inc. Phone +1 610-661-3687 E-Mail r.swink@sap.com
  43. 43. © 2011 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjectspurpose without the express permission of SAP AG. The information contained Explorer, StreamWork, SAP HANA, and other SAP products and servicesherein may be changed without prior notice. mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.Some software products marketed by SAP AG and its distributors containproprietary software components of other software vendors. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other BusinessMicrosoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Objects products and services mentioned herein as well as their respective logosMicrosoft Corporation. are trademarks or registered trademarks of Business Objects Software Ltd.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, Business Objects is anSystem x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, SAP company.zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and otherParallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, Sybase products and services mentioned herein as well as their respective logosPOWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAPBladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, company.Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere,Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM All other product and service names mentioned are the trademarks of theirCorporation. respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.Linux is the registered trademark of Linus Torvalds in the U.S. and othercountries. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose withoutAdobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or the express prior written permission of SAP AG.registered trademarks of Adobe Systems Incorporated in the United States and/orother countries.Oracle and Java are registered trademarks of Oracle.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, andMultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®,World Wide Web Consortium, Massachusetts Institute of Technology. © 2012 SAP AG. All rights reserved. 43