Creating Your Resume


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  • Welcome to creating your resume, cover letter and reference list presentation. To advance the presentation, go to “Slide Show” and select Start Slide Show. To advance to the next slide just left click your mouse and the presentation will automatically advance to the next slide. However, if you wish to review past slides; just start the presentation again.
  • Creating Your Resume

    1. 1. Create a Resume to Market Your Skills Write an Effective Cover Letter Develop a Reference List Prepared by the WCTC Career Center Creating Your Resume, Cover Letter and References
    2. 2. Purpose of a Resume <ul><li>Formal, organized summary of your job and job-related experiences, education and skills that shows you are qualified for the job. </li></ul><ul><li>Sparks the employer’s interest to call you for an interview. </li></ul><ul><li>Tool to market your skills, work experience and accomplishments. </li></ul>
    3. 3. Choosing the Right Format for You <ul><li>There are 3 formats to choose from: </li></ul><ul><ul><li>Chronological ~ This format is chosen when you: </li></ul></ul><ul><ul><ul><li>Can show progression/advancement in jobs </li></ul></ul></ul><ul><ul><ul><li>Have no gaps in employment history </li></ul></ul></ul><ul><ul><ul><li>Want your work history to stand out </li></ul></ul></ul><ul><ul><li>Functional/Skills Based ~ This format is chosen when you: </li></ul></ul><ul><ul><ul><li>Are changing careers </li></ul></ul></ul><ul><ul><ul><li>Have gaps in your employment history </li></ul></ul></ul><ul><ul><ul><li>Are a recent graduate </li></ul></ul></ul><ul><ul><ul><li>Have little paid work experience </li></ul></ul></ul><ul><ul><ul><li>Are re-entering workforce </li></ul></ul></ul><ul><ul><ul><li>Have a complicated work history </li></ul></ul></ul><ul><ul><li>Combination of the Chronological and Functional ~ This format is chosen when: </li></ul></ul><ul><ul><ul><li>You have at least some professional experience in your field of interest. </li></ul></ul></ul><ul><ul><ul><li>You want to feature your skills related to your stated objective. </li></ul></ul></ul>
    4. 4. Sections of a Resume <ul><li>Chronological </li></ul><ul><li>Heading </li></ul><ul><li>Objective </li></ul><ul><li>Summary </li></ul><ul><li>Education </li></ul><ul><li>Experience </li></ul>Functional Heading Objective Summary Education Skills Experience Combination Heading Objective Summary Education Professional Skills Related Experience NOTE!!! The Education and Experience sections may be switched in sequence depending upon most recent activity. For example, recent graduates would place Education after the Summary followed by Experience.
    5. 5. Chronological Resume Sample
    6. 6. Functional Resume Sample Skills Section : Break down work history and background into skill sets – the employer’s attention will be drawn to your skills. Experience section: lists only job title, employer & dates
    7. 7. Functional - continued Skills focus on healthcare Columns make it easy to read All verbs are same tense Good use of white space throughout No date for high school Consistent in spacing, font sizes, and style throughout
    8. 8. Objective: Short statement that targets job; company name Expertise : Based on your qualities that make you the “right” person for the job. Experience: Job title, company, location; skills developed, accomplishments - quantify. Heading : Name (bolded) Address Phone number/cell Email Summary: Top marketable attributes based on desired job; how you can benefit the company Education: Recent graduates will place Education after Summary section . Sample of a Combination Format
    9. 9. Getting Started <ul><li>You should have an information sheet (template) at your workstation to guide you as you develop the sections of your resume. If you do not have this information sheet, ask for it now! Should you be viewing this in a place other than the Career Center, the template is located at the end of this presentation for you to print. </li></ul><ul><li>Gather the following information: </li></ul><ul><li>Employment History - Job titles, dates, company names and locations (city and state only) </li></ul><ul><li>Education/training – School, location, major/minor, degree, dates or coursework you have completed. </li></ul>
    10. 10. Heading <ul><li>The heading should include: </li></ul><ul><ul><li>Name (bolded in larger font than rest of heading) </li></ul></ul><ul><ul><li>Address </li></ul></ul><ul><ul><li>Phone number (only one is necessary) </li></ul></ul><ul><ul><li>Email address </li></ul></ul><ul><ul><li>Example: </li></ul></ul>MARK R. GRAHAM 27 Rock Road ● Miami, FL 33422 561.555.2244 ● [email_address]
    11. 11. Job Title (also called Objective) <ul><li>Write a short statement that targets the job title: </li></ul><ul><ul><li>Examples: </li></ul></ul><ul><ul><ul><li>Seeking an internship position in Criminal Justice. </li></ul></ul></ul><ul><ul><ul><li>Maintenance Mechanic (centered on the page bolded) </li></ul></ul></ul><ul><ul><ul><li>Seeking LPN position at Waukesha Memorial Hospital </li></ul></ul></ul><ul><ul><ul><li>Management position in Accounting for ABC Company </li></ul></ul></ul>Complete this information on your information sheet
    12. 12. Summary <ul><li>This section is your “billboard” highlighting the skills that you offer the prospective employer. </li></ul><ul><li>Needs to grab the employer’s attention to insure they will continue to read your resume. </li></ul><ul><li>Use similar key words/adjectives used in the job posting to convince the employer you are a strong candidate for the position. </li></ul><ul><li>Can be 3 to 5 bulleted phrases or a 2 - 3 sentence paragraph. </li></ul><ul><li>Here’s a link to a great list of words to assist in the development of your resume (just click on the phrase “Action Verbs”, a security message will appear and click “OK”; the list can be printed). </li></ul><ul><li>Action Verbs </li></ul>
    13. 13. Examples of a Summary (sometimes called a “Billboard”) <ul><li>MARK R. GRAHAM </li></ul><ul><li>27 Rock Road ● Miami, FL 33422 </li></ul><ul><li>561.555.2244 ● [email_address] </li></ul><ul><li>SENIOR LEVEL MANAGEMENT EXECUTIVE </li></ul><ul><li>“ 20 Years of Enhancing Growth and Bottom Line Performance to Optimize Investor ROI” </li></ul><ul><li>A growth management executive with a solid record of success in building / managing organizations in highly competitive and fluctuating markets. Identity / capitalize on new and existing market opportunities to enhance growth and bottom line performance. </li></ul><ul><li>Professional Strengths </li></ul><ul><li>Strategic growth, business development, and P&L experience in multi-million dollar organizations </li></ul><ul><li>Turnaround underperforming enterprises; reengineering / restructuring experience </li></ul><ul><li>Personnel and staffing expertise – optimize labor resources to leverage market opportunities </li></ul><ul><li>Control expenses while concurrently enhancing service quality by: IT integration and systems / process improvements (implementing best practices) </li></ul>
    14. 14. Examples of a Summary <ul><li>Summary </li></ul><ul><li>Emphasis on patient care </li></ul><ul><li>Great active listening skills </li></ul><ul><li>Always looking for ways to help patients and coworkers </li></ul><ul><li>Excellent track record of monitoring and documenting information </li></ul>
    15. 15. Example of a Summary <ul><li>Seeking position as… </li></ul><ul><li>RETAIL SALES CLERK/SUPERVISOR </li></ul><ul><li>Utilizing Outstanding Sales, Merchandising, and Customer Service Skills </li></ul><ul><li>Four Year Record of Contributing to Departmental Growth & Success at Nordstrom’s </li></ul><ul><li>An imaginative resourceful, and detail oriented individual offering more than four years of experience for one of the world’s top retailers. A verifiable record of consistently exceeding production expectations. </li></ul><ul><li>Professional Strengths </li></ul><ul><li>Sales, promotion, and merchandising Bookkeeping and record keeping </li></ul><ul><li>Organizational/project leadership Personnel training and supervision </li></ul><ul><li>Research and problem-solving Up selling and add on sales techniques </li></ul><ul><li>Customer service/quality assurance Professional demeanor – Good work ethic </li></ul>
    16. 16. Examples of a Summary <ul><li>Summary </li></ul><ul><li>Excellent troubleshooting and repair skills </li></ul><ul><li>Ability to read schematics and engineering drawings </li></ul><ul><li>Basic welding skills and forklift certified </li></ul><ul><li>Experience in mechanical, electrical and HVAC systems </li></ul>Complete the Summary section on your information sheet.
    17. 17. Education <ul><li>For recent graduates with little related work experience, the Education section will usually appear after the Summary . </li></ul><ul><li>If you have work experience in the field for which you are applying, Education appears after the Experience section. </li></ul><ul><li>List your most recent or related degree first. Technical diplomas, training certificates and coursework can be included here. </li></ul><ul><li>Students who are currently attending college can state: </li></ul><ul><li>Anticipated Graduation Date: May 2010 </li></ul><ul><li>If you have a Bachelor’s Degree, Associate’s Degree or Technical Diploma, it is not necessary to include your high school information. </li></ul>
    18. 18. Education – 4 Examples <ul><ul><li>Associate Degree: Dental Hygiene 2008 to Present </li></ul></ul><ul><ul><li>Waukesha County Technical College Pewaukee, WI </li></ul></ul><ul><ul><li>GPA: 3.4 on a 4.0 scale </li></ul></ul><ul><ul><li>Anticipated graduation date: May, 2010 </li></ul></ul><ul><ul><li>Associate Degree – Architectural Drafting/Construction Technology </li></ul></ul><ul><ul><li>Waukesha County Technical College, Pewaukee, WI </li></ul></ul><ul><ul><li>Anticipated graduation date: May, 2009 </li></ul></ul><ul><ul><li>Coursework completed: Architectural CAD I/II, Architectural History, Codes, </li></ul></ul><ul><ul><li>Construction Techniques </li></ul></ul><ul><ul><li>Associate Degree: Health Information Technology – May, 2008 </li></ul></ul><ul><ul><li>Medical Coding Specialist Technical Diploma – May, 2006 </li></ul></ul><ul><ul><li>Waukesha County Technical College Pewaukee, WI </li></ul></ul><ul><ul><li>Phi Theta Kappa Academic Honor Society </li></ul></ul><ul><ul><li>Waukesha South High School Waukesha, WI </li></ul></ul><ul><ul><li>Diploma </li></ul></ul>Complete the Education section on your information sheet. 1 2 3 4 Example 1 Example 2 Example 3 Example 4
    19. 19. Experience Section – For a Chronological Resume <ul><li>List your experience in reverse chronological order – most recent first </li></ul><ul><li>Include jobs you have held in the past 10 to 15 years. </li></ul><ul><li>Experience can include: Paid employment, volunteer work, internships and/or a </li></ul><ul><li>clinical assignment. </li></ul><ul><li>For each job include a bulleted list of accomplishments, successes or skills </li></ul><ul><li>you developed. </li></ul><ul><li>For Example: </li></ul><ul><li>Welder 2002 - 2009 </li></ul><ul><li>XYZ Company, Pewaukee, WI </li></ul><ul><ul><li>Performed layout, fabrication and installation of rigid frames, base plates and connectors requiring full penetration welds. </li></ul></ul><ul><ul><li>Skilled in oxy/acetylene cutting and quality inspection averaging 50 units per day. </li></ul></ul><ul><li>If you have more work experience beyond 15 years that is relevant to the position you are applying </li></ul><ul><li>for, rather than list the years indicate: </li></ul><ul><li>Welder Prior to 2002 </li></ul><ul><li>ABC Company, Milwaukee, WI </li></ul>
    20. 20. Experience Section – For a Functional Resume <ul><li>The key to this format is that it includes a separate skills section highlighting your qualifications. The employment section will only include your job title, employer, location and years of employment . </li></ul><ul><li>Example: </li></ul><ul><li>RELATED SKILLS </li></ul><ul><li>Sales </li></ul><ul><li>Set monthly sales record, surpassing all sales associates for any given month in company history. </li></ul><ul><li>Provided accurate cash handling and electronic credit skills daily. </li></ul><ul><li>Customer Service </li></ul><ul><li>Handled customer problems with patience and sensitivity. </li></ul><ul><li>Greeted customers and assisted them with item selection to generate repeat business. </li></ul><ul><li>Answered numerous telephone and in-person inquiries. </li></ul><ul><li>EMPLOYMENT </li></ul><ul><li>Cashier Walgreens, Waukesha, WI 2004 to Present </li></ul><ul><li>Dietary Aide Linden Grove ,Waukesha, WI 2000 to 2002 </li></ul><ul><li>File Clerk First Realty, Waukesha, WI 1997 to 1998 </li></ul>Sections of a Resume - Experience
    21. 21. Other Categories to Include… <ul><ul><li>Special Skills </li></ul></ul><ul><ul><li>Military Experience </li></ul></ul><ul><ul><li>Computer Skills </li></ul></ul><ul><ul><li>Internships </li></ul></ul><ul><ul><li>Community Service </li></ul></ul><ul><ul><li>Professional Associations </li></ul></ul><ul><ul><li>Honors/Awards </li></ul></ul><ul><ul><li>Usually these sections would be added after the main categories. </li></ul></ul>
    22. 22. Pointers to Capture the Reader’s Interest <ul><li>Start statements with action verbs; use present tense if you are still performing the action and past tense if not. </li></ul><ul><li>Do not use personal pronouns in your resume (I, my, he, she, we, they, etc.)!!!! </li></ul><ul><li>Try to quantify and qualify statements when possible, ex: Trained 3 new associates in 2 months. Use numbers and time lines. </li></ul><ul><li>And most importantly ask yourself: Is the information I am sharing relevant to the job I am applying for? </li></ul><ul><li>Put your hiring manager’s hat on and ask yourself: Based on my </li></ul><ul><li>resume, am I qualified for this position? Do I have the skills the </li></ul><ul><li>employer is seeking? If yes, have I included those skills on my resume? </li></ul>
    23. 23. S A M P L E
    24. 24. S A M P L E
    25. 25. S A M P L E
    26. 26. S A M P L E
    27. 27. Cover Letters <ul><li>In most cases, you will need a cover </li></ul><ul><li>letter in addition to your resume that: </li></ul><ul><li>Is a business letter to introduce you to the employer, i.e., it demonstrates your written communication skills. </li></ul><ul><li>Highlights and summarizes your qualifications, skills and experiences relevant to the position requirements. </li></ul><ul><li>Allows you to positively present information about you and your interest in the company. </li></ul>Cover Letters
    28. 28. Cover Letter Sections <ul><li>Heading: Copy and paste your resume heading onto your cover letter to create a “Matched Set”. </li></ul><ul><li>Inside Address: Include the name of the person, job title, company name and address. If faxing, include the fax number or if emailing, include the email address. </li></ul><ul><li>Greeting: Dear Ms.___, or Dear Mr. ___, and use the last name followed by a comma. Current business etiquette suggests not to use “Mrs.” or “Miss”. If you are unable to obtain a last name , write Dear Human Resource Manager: or Dear Hiring Manager:. </li></ul>Cover Letters
    29. 29. Cover Letter - Content <ul><li>Body of Letter </li></ul><ul><ul><li>1 st Paragraph : Identify the position and how you found out about it. </li></ul></ul><ul><ul><li>2 nd Paragraph : Convince the employer that you fit the job and the company – research the company. </li></ul></ul><ul><ul><li>3 rd Paragraph : Refer to a positive future by saying that you look forward to hearing from that person soon to discuss possible future opportunities. </li></ul></ul><ul><ul><li>Consider being assertive by saying that you will make a contact with the company within a week to inquire about the status of the available position. </li></ul></ul>
    30. 30. Cover Letter - Continued <ul><li>To close the letter write: </li></ul><ul><li>Thank you for your time and consideration. I look forward to hearing from you soon. </li></ul><ul><li>Signature: </li></ul><ul><li>Use “Sincerely,” or “Sincerely yours ,” drop 3 or 4 lines and type your name. Remember to sign it if you are mailing or faxing your resume packet! </li></ul>Cover Letters
    31. 31. Sample Cover Letter 1 st paragraph tells how she found out about the position Describes how she is qualified, focusing on her healthcare experience Use same heading as resume Expresses desire to move forward in the process and shows she has done research about the company Thanks employer Addressed to person
    32. 32. Brief Cover Letters for E-Mail E-mail cover letters are characterized by the following: Brevity. E-mail cover letters are short and succinct, but long enough to include the top two or three most significant selling points of your career, experience, qualifications and credentials. Although you want to keep these letters brief, you don't want to totally eliminate all substance. Ease of readability. Because you'll type these letters as e-mail messages (usually with your resumes as an attachment or as part of that same message), their presentation is plain, easy to read and quick to review. A meaningful subject line. Use the subject line of your cover letter to communicate why you're writing and include an important point about your background. Feel free to use abbreviations so that you can fit more into this brief space. Never send an e-mail cover letter with a blank subject line or a generic &quot;resume&quot; subject. Let your readers know why you're writing so that they'll be motivated to open your e-mail. Your cover letter is an employer's first impression of you. Too many job seekers make the critical error of ignoring the importance of a well-written cover letter. If your cover letter is skimpy, sloppy or boring, your resume could go straight into the trash. Don't let this happen to you. From: Create A+ Cover Letters With These Smart Tips By Wendy S. Enelow and Louise M. Kursmark  
    33. 33. Brief Cover Letters - samples Dear Ms. (Name): or (Dear Human Resources Manager:)   I am sending you my resume in response to (XYZ Company) announcement of a (give job title and if available, job code or number). I discovered the advertisement on (name website or newspaper) and found the position to be an excellent fit with my background and experience.   I look forward to talking with you soon regarding this opportunity.   Sincerely, Your name From: Dear Mr. Smith. I am writing in response to your advertisement seeking a customer manager to run XYZ Car Dealership's service centre. As you will see from my enclosed/accompanying resume, my skills and experience are a good match for the position you are now trying to fill. I look forward to having an opportunity to meet with you to further discuss how I can contribute to your team. Yours sincerely, Bill Brow From:
    34. 34. Brief Cover Letters - samples Dear Ms. Smith. I was interested to see your advertisement seeking a new account service executive as I have been seeking just such an opportunity and believe my skills and experience would be a good match for XYZ Advertising. Please find my resume enclosed for your perusal/review. Of particular relevance/interest is the five years I spent in a advertising agency working in account service. I have a passion for client service and, as you will see from my resume, a good understanding of the sector I would be working in. I look forward to having an opportunity to meet with you to further discuss how I can contribute to your team. Yours sincerely, Bill Brow From: Dear Ms. (Name): (or Dear Human Resources Manager:) Thank you for the opportunity to present the accompanying resume for your consideration. After your evaluation, if you believe that my background and experience are favorable for further discussion, please contact me to arrange an appointment at your earliest convenience. I am confident that, if selected to join your organization, our association would result in mutual benefit. Respectfully submitted, Your name From:
    35. 35. Cover Letter Tips <ul><li>Your cover letter can include your special circumstances. If you are returning to the </li></ul><ul><li>workforce after a gap or you wish to re career, use the cover letter to </li></ul><ul><li>communicate/explain your situation. </li></ul><ul><li>Spelling – get it right – have someone proof it; do not trust spell check! </li></ul><ul><li>Capitalization – be correct and consistent. </li></ul><ul><li>Word choice – Sell yourself using a variety of words, action verbs, descriptive adjectives and adverbs. (See word list at the end of this presentation.) </li></ul><ul><li>In cover letters you are allowed to use personal pronouns but try to limit the use of the word “I” or starting every sentence with the word “I”. </li></ul><ul><li>Select the same font style as you used in your resume. </li></ul><ul><li>Don’t forget – the cover letter is the “bait/hook” to read your resume. It is your formal introduction to the reader. Be careful you do not repeat what you have included in your resume. </li></ul>Cover Letters
    36. 36. References <ul><li>Be prepared to provide a list of references (3 or 4 individuals) at the time of the interview. Unless asked, do not automatically send your references with your resume. </li></ul><ul><li>Choose your references carefully. Do not use relatives! People who make the best references are: </li></ul><ul><ul><li>Former supervisors (whom you got along with), former coworkers, former teachers, colleagues. </li></ul></ul><ul><ul><li>Friends, neighbors, community/volunteer acquaintances can be used as general character references. </li></ul></ul>Always contact your references before giving out their names – ask their permission! Share with your reference the type of position you are applying for and a copy of your resume.
    37. 37. Reference List - Sample <ul><li>MARK R. GRAHAM </li></ul><ul><li>27 Rock Road ● Miami, FL 33422 </li></ul><ul><li>(561) 555-2244 ● [email_address] </li></ul><ul><li>References </li></ul><ul><li>Ann Jones, Supervisor </li></ul><ul><li>Montgomery Company </li></ul><ul><li>Miami, FL </li></ul><ul><li>561.333.1457 </li></ul><ul><li>[email_address] </li></ul><ul><li>John Smith, Former Manager </li></ul><ul><li>ABC Company </li></ul><ul><li>Milwaukee, WI </li></ul><ul><li>414.123.4567 </li></ul><ul><li>[email_address] </li></ul><ul><li>Professor Ann Jones </li></ul><ul><li>Program Instructor – Accounting </li></ul><ul><li>Waukesha County Technical College </li></ul><ul><li>Waukesha, WI </li></ul><ul><li>262.125.1400 </li></ul><ul><li>[email_address] </li></ul>