WHAT DOES SUCCESS LOOK LIKE? “Of course, such systems [dashboards] raise a rather vexing challenge: what, exactly, are the few key indicators you would need to watch to monitor your success? Its this question that actually proves to be more effective than the dashboard tool itself. To know what you should monitor, you need to know what youre trying to do, and you also have to define what success looks like (more people? happier people? more art? better reviews? prolific artists?).” Andrew Taylor, “Keeping an Eye on Dashboards”, The Artful Manager Blog, October 20, 2006,.
WHAT DOES SUCCESS LOOK LIKE? “The root of the problem is that there is no longer an agreed-upon method of measuring achievement… While many challenges beset art museum leaders today, finding a way to measure performance is accordingly among the field’s most urgent… Without generally accepted metrics, arts organizations will have more and more trouble making a case for themselves.” Maxwell L. Anderson, “Metrics of Success in Art Museums”, Getty Leadership Institute (2004),.
IMA’S DIRTY LITTLE SECRETTHE DASHBOARD IS FOR STAFF
METRICS RULE OF THUMBWILL IT CHANGE BEHAVIOR?
HOW CAN MUSEUMSPURSUE EXCELLENCE? Flickr Credit ~adforce1
W. EDWARDS DEMING
KaizenKAI = change or to correctZEN = goodKAIZEN = a system of continuous improvement
THE BENEFITS OF BENCHMARKS “Thus, benchmarking has many direct and indirect benefits: increasing the impact of mission-related activities, raising internal standards, improving performance, attracting more funding, uncovering (and fixing) hidden weaknesses, and overall, improving the public face of the organization.” Jason Saul Benchmarking for nonprofits: how to measure, manage, and improve performance Fieldstone Alliance, 2004, pg 12.
A SPECTRUM OFTRANSPARENT COMMUNICATION
A SPECTRUM OFTRANSPARENT COMMUNICATION ORGANIC FORMAL TANGIBLE DIGITAL
Alternate ideas in a list formQUICK AND EASY THINGS TODO TOMORROW (T&R)
Poll Again• How many min per week are you willing to devote to improving your communication?• Recap their rating of our talk using the feedback method discussed at the outset of the talk.