Slideshows by User: leenjones http://www.slideshare.net/ http://www.slideshare.net/images/logo.gif Slideshows by User: leenjones http://www.slideshare.net/ Fri, 31 Jul 2009 06:15:55 GMT SlideShare feed for Slideshows by User: leenjones Design and Content in Customer Service Excellence http://www.slideshare.net/leenjones/design-and-content-in-customer-service-excellence-1794216
People are the heart of customer service excellence. How do we preserve "people power" in high tech, multichannel customer service? Design and content can help.]]>
People are the heart of customer service excellence. How do we preserve "people power" in high tech, multichannel customer service? Design and content can help.]]> Fri, 31 Jul 2009 06:15:55 GMT http://www.slideshare.net/leenjones/design-and-content-in-customer-service-excellence-1794216 leenjones@slideshare.net(leenjones) Design and Content in Customer Service Excellence leenjones People are the heart of customer service excellence. How do we preserve &quot;people power&quot; in high tech, multichannel customer service? Design and content can help. <img src="http://cdn.slidesharecdn.com/jonescustomeruninterrupted-090731011602-phpapp01-thumbnail-2?1251772366" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> People are the heart of customer service excellence. How do we preserve &quot;people power&quot; in high tech, multichannel customer service? Design and content can help. Design and Content in Customer Service Excellence
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]]> 1410 0 http://cdn.slidesharecdn.com/jonescustomeruninterrupted-090731011602-phpapp01-thumbnail-2?1251772366 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted Content Quality (It&rsquo;s More Than Fixing Typos) http://www.slideshare.net/leenjones/test-1187346
Explores the "lenses" through which to view content and assess its quality. Also discusses ways to ensure quality, from style guides to hiring people who love content.]]>
Explores the "lenses" through which to view content and assess its quality. Also discusses ways to ensure quality, from style guides to hiring people who love content.]]> Tue, 24 Mar 2009 02:13:40 GMT http://www.slideshare.net/leenjones/test-1187346 leenjones@slideshare.net(leenjones) Content Quality (It&rsquo;s More Than Fixing Typos) leenjones Explores the &quot;lenses&quot; through which to view content and assess its quality. Also discusses ways to ensure quality, from style guides to hiring people who love content. <img src="http://cdn.slidesharecdn.com/jones-contentquality-090323211354-phpapp02-thumbnail-2?1251772907" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Explores the &quot;lenses&quot; through which to view content and assess its quality. Also discusses ways to ensure quality, from style guides to hiring people who love content. Content Quality (It's More Than Fixing Typos)
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]]> 1886 0 http://cdn.slidesharecdn.com/jones-contentquality-090323211354-phpapp02-thumbnail-2?1251772907 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted Usable, Influential Content http://www.slideshare.net/leenjones/usable-influential-content
When it comes to content, user experience and interactive marketing tend to push for extremes. Do we really have to choose? This presentation for IA Summit 2009 explores a common-sense balance between usability and influence. ]]>
When it comes to content, user experience and interactive marketing tend to push for extremes. Do we really have to choose? This presentation for IA Summit 2009 explores a common-sense balance between usability and influence. ]]> Sat, 21 Mar 2009 15:23:56 GMT http://www.slideshare.net/leenjones/usable-influential-content leenjones@slideshare.net(leenjones) Usable, Influential Content leenjones When it comes to content, user experience and interactive marketing tend to push for extremes. Do we really have to choose? This presentation for IA Summit 2009 explores a common-sense balance between usability and influence. <img src="http://cdn.slidesharecdn.com/jones-influentialcontent-iasummit2009-090321102401-phpapp01-thumbnail-2?1238549959" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> When it comes to content, user experience and interactive marketing tend to push for extremes. Do we really have to choose? This presentation for IA Summit 2009 explores a common-sense balance between usability and influence. Usable, Influential Content
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]]> 4933 1 http://cdn.slidesharecdn.com/jones-influentialcontent-iasummit2009-090321102401-phpapp01-thumbnail-2?1238549959 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted Content Strategy: From Losing to Winning Content http://www.slideshare.net/leenjones/content-strategy-panel-for-chi-atlanta-presentation
A conversation about content strategy during a panel hosted by CHI*Atlanta. Bad content is a losing situation for users / customers and businesses alike. But creating good content is hard. This panel featuring HowStuffWorks, UPS, AT&T, and Brain Traffic explored the growing discipline of content strategy, including its business and user experience value. Nearly 70 user experience and content professionals attended. Conal Byrne, Editor-in-Chief, HowStuffWorks David Forbes, Executive Director of IT Strategy, AT&T Mobility Richard Sheffield, Managing Editor, UPS and author of The Web Content Strategist’s Bible Kristina Halvorson, President, Brain Traffic Colleen Jones (Moderator), UX Consultant and Partner, threebrick]]>
A conversation about content strategy during a panel hosted by CHI*Atlanta. Bad content is a losing situation for users / customers and businesses alike. But creating good content is hard. This panel featuring HowStuffWorks, UPS, AT&T, and Brain Traffic explored the growing discipline of content strategy, including its business and user experience value. Nearly 70 user experience and content professionals attended. Conal Byrne, Editor-in-Chief, HowStuffWorks David Forbes, Executive Director of IT Strategy, AT&T Mobility Richard Sheffield, Managing Editor, UPS and author of The Web Content Strategist’s Bible Kristina Halvorson, President, Brain Traffic Colleen Jones (Moderator), UX Consultant and Partner, threebrick]]> Mon, 27 Oct 2008 13:57:55 GMT http://www.slideshare.net/leenjones/content-strategy-panel-for-chi-atlanta-presentation leenjones@slideshare.net(leenjones) Content Strategy: From Losing to Winning Content leenjones A conversation about content strategy during a panel hosted by CHI*Atlanta. Bad content is a losing situation for users / customers and businesses alike. But creating good content is hard. This panel featuring HowStuffWorks, UPS, AT&amp;T, and Brain Traffic explored the growing discipline of content strategy, including its business and user experience value. Nearly 70 user experience and content professionals attended. Conal Byrne, Editor-in-Chief, HowStuffWorks David Forbes, Executive Director of IT Strategy, AT&amp;T Mobility Richard Sheffield, Managing Editor, UPS and author of The Web Content Strategist&rsquo;s Bible Kristina Halvorson, President, Brain Traffic Colleen Jones (Moderator), UX Consultant and Partner, threebrick <img src="http://cdn.slidesharecdn.com/contentstrategypanelchiatlanta10222008-1225122508631087-8-thumbnail-2?1229044791" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> A conversation about content strategy during a panel hosted by CHI*Atlanta. Bad content is a losing situation for users / customers and businesses alike. But creating good content is hard. This panel featuring HowStuffWorks, UPS, AT&amp;T, and Brain Traffic explored the growing discipline of content strategy, including its business and user experience value. Nearly 70 user experience and content professionals attended. Conal Byrne, Editor-in-Chief, HowStuffWorks David Forbes, Executive Director of IT Strategy, AT&amp;T Mobility Richard Sheffield, Managing Editor, UPS and author of The Web Content Strategist&rsquo;s Bible Kristina Halvorson, President, Brain Traffic Colleen Jones (Moderator), UX Consultant and Partner, threebrick Content Strategy: From Losing to Winning Content
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]]> http://cdn.slidesharecdn.com/profile-photo-leenjones?1237644554 www.threebrick.com http://cdn.slidesharecdn.com/jonescustomeruninterrupted-090731011602-phpapp01-thumbnail?1251772366 leenjones/design-and-content-in-customer-service-excellence-1794216 Design and Content in ... http://cdn.slidesharecdn.com/jones-contentquality-090323211354-phpapp02-thumbnail?1251772907 leenjones/test-1187346 Content Quality (It's ... http://cdn.slidesharecdn.com/jones-influentialcontent-iasummit2009-090321102401-phpapp01-thumbnail?1238549959 leenjones/usable-influential-content Usable, Influential Co...