Slideshows by User: iamkart http://www.slideshare.net/ http://www.slideshare.net/images/logo.gif Slideshows by User: iamkart http://www.slideshare.net/ Tue, 02 Jun 2009 15:30:15 GMT SlideShare feed for Slideshows by User: iamkart Service Innovation: Crafitti Innovation Ignition Workshop Series at Bangalore on June 26, 2009 http://www.slideshare.net/iamkart/service-innovation-crafitti-innovation-ignition-workshop-series-at-bangalore-on-june-26-2009
Why service innovation? “A crisis is just an opportunity to change the status quo”. Better or new services are not the resultant of random ideas – they need to be DESIGNED! Elements of Service Innovation Crafitti’s Lean Inventive Systems Thinking approach integrates powerful frameworks for service innovation: Basics of Service Innovation The Lean Inventive Systems Thinking Approach Gaining insights - Multiple Intelligences,Value Stream Analysis The Systems View - Space-time holistic landscape, Relationships, Dependencies and contradictions, Function Thinking and Value Net Scenario Building Ideality Thinking and Trends of Evolution *Set-based convergence – the ability to bring maximum ideas to life, faster Key Take-aways The workshop will lead the participants through a live service innovation activity. At the end of this workshop participants will be able to: Gain business advantage through service innovation Respond to customer need and demand Improve service delivery approaches Rethink their services portfolio Make their current services portfolio more efficient and unlock hidden capacity Design new services to exploit market opportunities Reach out to customers with greater value offerings Clearly differentiate with respect to competition Who should attend? Product and service portfolio owners Brand Managers Designers Service architects Business process owners Business Analysts Project managers Customer relationship and engagement managers *Academicians involved in service innovation teaching and research Certification All participants will get a certificate of participation Crafitti Consulting Private Limited.]]>
Why service innovation? “A crisis is just an opportunity to change the status quo”. Better or new services are not the resultant of random ideas – they need to be DESIGNED! Elements of Service Innovation Crafitti’s Lean Inventive Systems Thinking approach integrates powerful frameworks for service innovation: Basics of Service Innovation The Lean Inventive Systems Thinking Approach Gaining insights - Multiple Intelligences,Value Stream Analysis The Systems View - Space-time holistic landscape, Relationships, Dependencies and contradictions, Function Thinking and Value Net Scenario Building Ideality Thinking and Trends of Evolution *Set-based convergence – the ability to bring maximum ideas to life, faster Key Take-aways The workshop will lead the participants through a live service innovation activity. At the end of this workshop participants will be able to: Gain business advantage through service innovation Respond to customer need and demand Improve service delivery approaches Rethink their services portfolio Make their current services portfolio more efficient and unlock hidden capacity Design new services to exploit market opportunities Reach out to customers with greater value offerings Clearly differentiate with respect to competition Who should attend? Product and service portfolio owners Brand Managers Designers Service architects Business process owners Business Analysts Project managers Customer relationship and engagement managers *Academicians involved in service innovation teaching and research Certification All participants will get a certificate of participation Crafitti Consulting Private Limited.]]> Tue, 02 Jun 2009 15:30:15 GMT http://www.slideshare.net/iamkart/service-innovation-crafitti-innovation-ignition-workshop-series-at-bangalore-on-june-26-2009 iamkart@slideshare.net(iamkart) Service Innovation: Crafitti Innovation Ignition Workshop Series at Bangalore on June 26, 2009 iamkart Why service innovation? “A crisis is just an opportunity to change the status quo”. Better or new services are not the resultant of random ideas – they need to be DESIGNED! Elements of Service Innovation Crafitti’s Lean Inventive Systems Thinking approach integrates powerful frameworks for service innovation: Basics of Service Innovation The Lean Inventive Systems Thinking Approach Gaining insights - Multiple Intelligences,Value Stream Analysis The Systems View - Space-time holistic landscape, Relationships, Dependencies and contradictions, Function Thinking and Value Net Scenario Building Ideality Thinking and Trends of Evolution *Set-based convergence – the ability to bring maximum ideas to life, faster Key Take-aways The workshop will lead the participants through a live service innovation activity. At the end of this workshop participants will be able to: Gain business advantage through service innovation Respond to customer need and demand Improve service delivery approaches Rethink their services portfolio Make their current services portfolio more efficient and unlock hidden capacity Design new services to exploit market opportunities Reach out to customers with greater value offerings Clearly differentiate with respect to competition Who should attend? Product and service portfolio owners Brand Managers Designers Service architects Business process owners Business Analysts Project managers Customer relationship and engagement managers *Academicians involved in service innovation teaching and research Certification All participants will get a certificate of participation Crafitti Consulting Private Limited. <img src="http://cdn.slidesharecdn.com/bangaloreserviceinnovationslidedeckv1-0-090602103026-phpapp02-thumbnail-2?1243956643" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Why service innovation? “A crisis is just an opportunity to change the status quo”. Better or new services are not the resultant of random ideas – they need to be DESIGNED! Elements of Service Innovation Crafitti’s Lean Inventive Systems Thinking approach integrates powerful frameworks for service innovation: Basics of Service Innovation The Lean Inventive Systems Thinking Approach Gaining insights - Multiple Intelligences,Value Stream Analysis The Systems View - Space-time holistic landscape, Relationships, Dependencies and contradictions, Function Thinking and Value Net Scenario Building Ideality Thinking and Trends of Evolution *Set-based convergence – the ability to bring maximum ideas to life, faster Key Take-aways The workshop will lead the participants through a live service innovation activity. At the end of this workshop participants will be able to: Gain business advantage through service innovation Respond to customer need and demand Improve service delivery approaches Rethink their services portfolio Make their current services portfolio more efficient and unlock hidden capacity Design new services to exploit market opportunities Reach out to customers with greater value offerings Clearly differentiate with respect to competition Who should attend? Product and service portfolio owners Brand Managers Designers Service architects Business process owners Business Analysts Project managers Customer relationship and engagement managers *Academicians involved in service innovation teaching and research Certification All participants will get a certificate of participation Crafitti Consulting Private Limited. Service Innovation: Crafitti Innovation Ignition Workshop Series at Bangalore on June 26, 2009
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]]> 711 0 http://cdn.slidesharecdn.com/bangaloreserviceinnovationslidedeckv1-0-090602103026-phpapp02-thumbnail-2?1243956643 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted Service Innovation - A workshop by Crafitti Consulting and Elephantversity Institute of Innovation at Pune http://www.slideshare.net/iamkart/service-innovation-a-workshop-by-crafitti-consulting-and-elephantversity-institute-of-innovation-at-pune
Crafitti Consulting and Elephantversity are offering a one day workshop on Service Innovation at Pune, on April 9, 2009. Elements of Elephantversity’s experiential design concepts and Crafitti’s Lean Inventive Systems Thinking approach have been blended to provide a powerful framework for service design innovation: The workshop will cover Basics of Service Design and provide an overview of The Lean Inventive Systems Thinking Approach to design. Service Innovation activities will lead the participants through the process of Gaining insights by Focusing on Experience, Touch-point Analysis, User Analysis and Multiple Intelligences. Participants will also be introduced to Value Stream Analysis as a method to gain powerful insights for waste reduction and value maximization. The workshop will also help participants create a Systems View of the context using Space-time holistic landscape, understanding Relationships, dependencies and contradictions, delving into Function and Value. New ideas will be generated through Scenario Building, Ideality Thinking and Trends of Evolution. Finally, the participants will be introduced to the Set-based convergence approach - the ability to bring maximum ideas to life, faster.]]>
Crafitti Consulting and Elephantversity are offering a one day workshop on Service Innovation at Pune, on April 9, 2009. Elements of Elephantversity’s experiential design concepts and Crafitti’s Lean Inventive Systems Thinking approach have been blended to provide a powerful framework for service design innovation: The workshop will cover Basics of Service Design and provide an overview of The Lean Inventive Systems Thinking Approach to design. Service Innovation activities will lead the participants through the process of Gaining insights by Focusing on Experience, Touch-point Analysis, User Analysis and Multiple Intelligences. Participants will also be introduced to Value Stream Analysis as a method to gain powerful insights for waste reduction and value maximization. The workshop will also help participants create a Systems View of the context using Space-time holistic landscape, understanding Relationships, dependencies and contradictions, delving into Function and Value. New ideas will be generated through Scenario Building, Ideality Thinking and Trends of Evolution. Finally, the participants will be introduced to the Set-based convergence approach - the ability to bring maximum ideas to life, faster.]]> Thu, 19 Mar 2009 20:52:56 GMT http://www.slideshare.net/iamkart/service-innovation-a-workshop-by-crafitti-consulting-and-elephantversity-institute-of-innovation-at-pune iamkart@slideshare.net(iamkart) Service Innovation - A workshop by Crafitti Consulting and Elephantversity Institute of Innovation at Pune iamkart Crafitti Consulting and Elephantversity are offering a one day workshop on Service Innovation at Pune, on April 9, 2009. Elements of Elephantversity’s experiential design concepts and Crafitti’s Lean Inventive Systems Thinking approach have been blended to provide a powerful framework for service design innovation: The workshop will cover Basics of Service Design and provide an overview of The Lean Inventive Systems Thinking Approach to design. Service Innovation activities will lead the participants through the process of Gaining insights by Focusing on Experience, Touch-point Analysis, User Analysis and Multiple Intelligences. Participants will also be introduced to Value Stream Analysis as a method to gain powerful insights for waste reduction and value maximization. The workshop will also help participants create a Systems View of the context using Space-time holistic landscape, understanding Relationships, dependencies and contradictions, delving into Function and Value. New ideas will be generated through Scenario Building, Ideality Thinking and Trends of Evolution. Finally, the participants will be introduced to the Set-based convergence approach - the ability to bring maximum ideas to life, faster. <img src="http://cdn.slidesharecdn.com/serviceinnovation-090319155303-phpapp01-thumbnail-2?1237612642" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Crafitti Consulting and Elephantversity are offering a one day workshop on Service Innovation at Pune, on April 9, 2009. Elements of Elephantversity’s experiential design concepts and Crafitti’s Lean Inventive Systems Thinking approach have been blended to provide a powerful framework for service design innovation: The workshop will cover Basics of Service Design and provide an overview of The Lean Inventive Systems Thinking Approach to design. Service Innovation activities will lead the participants through the process of Gaining insights by Focusing on Experience, Touch-point Analysis, User Analysis and Multiple Intelligences. Participants will also be introduced to Value Stream Analysis as a method to gain powerful insights for waste reduction and value maximization. The workshop will also help participants create a Systems View of the context using Space-time holistic landscape, understanding Relationships, dependencies and contradictions, delving into Function and Value. New ideas will be generated through Scenario Building, Ideality Thinking and Trends of Evolution. Finally, the participants will be introduced to the Set-based convergence approach - the ability to bring maximum ideas to life, faster. Service Innovation - A workshop by Crafitti Consulting and Elephantversity Institute of Innovation at Pune
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