Slideshows by User: getsatisfaction

Slideshows by User: getsatisfaction http://www.slideshare.net/ http://www.slideshare.net/images/logo.gif Slideshows by User: getsatisfaction http://www.slideshare.net/ Wed, 16 Dec 2009 17:25:44 GMT SlideShare feed for Slideshows by User: getsatisfaction How to Inspire Word of Mouth through Customer Service http://www.slideshare.net/getsatisfaction/how-to-inspire-word-of-mouth-through-customer-service
For the GasPedal Supergenius Word-of-Mouth Conference, December 16, 2009.]]>
For the GasPedal Supergenius Word-of-Mouth Conference, December 16, 2009.]]> Wed, 16 Dec 2009 17:25:44 GMT http://www.slideshare.net/getsatisfaction/how-to-inspire-word-of-mouth-through-customer-service getsatisfaction@slideshare.net(getsatisfaction) How to Inspire Word of Mouth through Customer Service getsatisfaction For the GasPedal Supergenius Word-of-Mouth Conference, December 16, 2009. <img src="http://cdn.slidesharecdn.com/supergeniuswomcustserv-091216112547-phpapp02-thumbnail-2?1260984397" alt ="" style="border:1px solid #C3E6D8;float:right;" /> For the GasPedal Supergenius Word-of-Mouth Conference, December 16, 2009. How to Inspire Word of Mouth through Customer Service

View more documents from getsatisfaction.

]]> 99 1 http://cdn.slidesharecdn.com/supergeniuswomcustserv-091216112547-phpapp02-thumbnail-2?1260984397 presentation http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

"Customer Service is the New Marketing" for ACCE, November 2009 http://www.slideshare.net/getsatisfaction/customer-service-is-the-new-marketing-for-acce-november-2009
For the ACCE conference, November 2009.]]>
For the ACCE conference, November 2009.]]> Tue, 13 Oct 2009 19:26:11 GMT http://www.slideshare.net/getsatisfaction/customer-service-is-the-new-marketing-for-acce-november-2009 getsatisfaction@slideshare.net(getsatisfaction) "Customer Service is the New Marketing" for ACCE, November 2009 getsatisfaction For the ACCE conference, November 2009. <img src="http://cdn.slidesharecdn.com/beckeracce-091013142709-phpapp02-thumbnail-2?1255462218" alt ="" style="border:1px solid #C3E6D8;float:right;" /> For the ACCE conference, November 2009. "Customer Service is the New Marketing" for ACCE, November 2009

View more documents from getsatisfaction.

]]> 401 0 http://cdn.slidesharecdn.com/beckeracce-091013142709-phpapp02-thumbnail-2?1255462218 presentation http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

How We Manage It: A Q&A Interview With a Wildly Successful Community Manager http://www.slideshare.net/getsatisfaction/how-we-manage-it-a-qa-interview-with-a-wildly-successful-community-manager
A conversation with Yola’s Community Support Manager, Monique Viljoen-Platts. Learn about her secret sauce for creating and growing a vibrant and successful customer support community on Get Satisfaction.]]>
A conversation with Yola’s Community Support Manager, Monique Viljoen-Platts. Learn about her secret sauce for creating and growing a vibrant and successful customer support community on Get Satisfaction.]]> Tue, 19 May 2009 21:39:48 GMT http://www.slideshare.net/getsatisfaction/how-we-manage-it-a-qa-interview-with-a-wildly-successful-community-manager getsatisfaction@slideshare.net(getsatisfaction) How We Manage It: A Q&A Interview With a Wildly Successful Community Manager getsatisfaction A conversation with Yola’s Community Support Manager, Monique Viljoen-Platts. Learn about her secret sauce for creating and growing a vibrant and successful customer support community on Get Satisfaction. <img src="http://cdn.slidesharecdn.com/moniqueinterview-090519163953-phpapp01-thumbnail-2?1242769203" alt ="" style="border:1px solid #C3E6D8;float:right;" /> A conversation with Yola’s Community Support Manager, Monique Viljoen-Platts. Learn about her secret sauce for creating and growing a vibrant and successful customer support community on Get Satisfaction. How We Manage It: A Q&A Interview With a Wildly Successful Community Manager

View more documents from getsatisfaction.

]]> 1056 0 http://cdn.slidesharecdn.com/moniqueinterview-090519163953-phpapp01-thumbnail-2?1242769203 document http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

Who Are the People in Your Neighborhood? Archetypes of Community Participation and How to Engage with Them (Keynote) http://www.slideshare.net/getsatisfaction/who-are-the-people-in-your-neighborhood-archetypes-of-community-participation-and-how-to-engage-with-them-keynote
Part three in our Community Webcast Series. It’s a doozy. It’s 1 part Dungeons & Dragons + 1 part Jungian analysis + 1 part advice column. It all adds up to a fun -- and informative -- way to look at the people who participate in online communities. These "archetypes" can help you spot potential customer Champions, as well as the trolls who may be lurking in your community. Which archetypes are hanging out in your community, and what’s the best way to approach each type?]]>
Part three in our Community Webcast Series. It’s a doozy. It’s 1 part Dungeons & Dragons + 1 part Jungian analysis + 1 part advice column. It all adds up to a fun -- and informative -- way to look at the people who participate in online communities. These "archetypes" can help you spot potential customer Champions, as well as the trolls who may be lurking in your community. Which archetypes are hanging out in your community, and what’s the best way to approach each type?]]> Thu, 23 Apr 2009 23:01:36 GMT http://www.slideshare.net/getsatisfaction/who-are-the-people-in-your-neighborhood-archetypes-of-community-participation-and-how-to-engage-with-them-keynote getsatisfaction@slideshare.net(getsatisfaction) Who Are the People in Your Neighborhood? Archetypes of Community Participation and How to Engage with Them (Keynote) getsatisfaction Part three in our Community Webcast Series. It’s a doozy. It’s 1 part Dungeons & Dragons + 1 part Jungian analysis + 1 part advice column. It all adds up to a fun -- and informative -- way to look at the people who participate in online communities. These "archetypes" can help you spot potential customer Champions, as well as the trolls who may be lurking in your community. Which archetypes are hanging out in your community, and what’s the best way to approach each type? <img src="http://cdn.slidesharecdn.com/archetypes-08-key-090423180141-phpapp01-thumbnail-2?1249910704" alt ="" style="border:1px solid #C3E6D8;float:right;" /> Part three in our Community Webcast Series. It’s a doozy. It’s 1 part Dungeons & Dragons + 1 part Jungian analysis + 1 part advice column. It all adds up to a fun -- and informative -- way to look at the people who participate in online communities. These "archetypes" can help you spot potential customer Champions, as well as the trolls who may be lurking in your community. Which archetypes are hanging out in your community, and what’s the best way to approach each type? Who Are the People in Your Neighborhood? Archetypes of Community Participation and How to Engage with Them (Keynote)

View more presentations from getsatisfaction.

]]> 1085 0 http://cdn.slidesharecdn.com/archetypes-08-key-090423180141-phpapp01-thumbnail-2?1249910704 presentation http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

Who are the People in Your Neighborhood: Archetypes of Community Participation and How to Engage with Them (PDF) http://www.slideshare.net/getsatisfaction/who-are-the-people-in-your-neighborhood-archetypes-of-community-participation-and-how-to-engage-with-them-pdf
The third in our Community Webcast Series. It’s a doozy. It’s 1 part Dungeons & Dragons + 1 part Jungian analysis + 1 part advice column. It all adds up to a fun -- and informative -- way to look at the people who participate in online communities. These "archetypes" can help you spot potential customer Champions, as well as the trolls who may be lurking in your community. Which archetypes are hanging out in your community, and what’s the best way to approach each type?]]>
The third in our Community Webcast Series. It’s a doozy. It’s 1 part Dungeons & Dragons + 1 part Jungian analysis + 1 part advice column. It all adds up to a fun -- and informative -- way to look at the people who participate in online communities. These "archetypes" can help you spot potential customer Champions, as well as the trolls who may be lurking in your community. Which archetypes are hanging out in your community, and what’s the best way to approach each type?]]> Thu, 23 Apr 2009 22:57:02 GMT http://www.slideshare.net/getsatisfaction/who-are-the-people-in-your-neighborhood-archetypes-of-community-participation-and-how-to-engage-with-them-pdf getsatisfaction@slideshare.net(getsatisfaction) Who are the People in Your Neighborhood: Archetypes of Community Participation and How to Engage with Them (PDF) getsatisfaction The third in our Community Webcast Series. It’s a doozy. It’s 1 part Dungeons & Dragons + 1 part Jungian analysis + 1 part advice column. It all adds up to a fun -- and informative -- way to look at the people who participate in online communities. These "archetypes" can help you spot potential customer Champions, as well as the trolls who may be lurking in your community. Which archetypes are hanging out in your community, and what’s the best way to approach each type? <img src="http://cdn.slidesharecdn.com/archetypes-090423175726-phpapp02-thumbnail-2?1240608664" alt ="" style="border:1px solid #C3E6D8;float:right;" /> The third in our Community Webcast Series. It’s a doozy. It’s 1 part Dungeons & Dragons + 1 part Jungian analysis + 1 part advice column. It all adds up to a fun -- and informative -- way to look at the people who participate in online communities. These "archetypes" can help you spot potential customer Champions, as well as the trolls who may be lurking in your community. Which archetypes are hanging out in your community, and what’s the best way to approach each type? Who are the People in Your Neighborhood: Archetypes of Community Participation and How to Engage with Them (PDF)

View more documents from getsatisfaction.

]]> 1246 1 http://cdn.slidesharecdn.com/archetypes-090423175726-phpapp02-thumbnail-2?1240608664 document http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

Reducing Support Costs by Turning to the Community (Keynote) http://www.slideshare.net/getsatisfaction/reducing-support-costs-by-turning-to-the-community-keynote-1316790
What are all those numbers cited in customer satisfaction surveys? Are they on the level, or just enthusiasm gone wild? What’s the best way to measure the success (or failure) of community, anyhow? What can you accomplish? What’s realistic? How do you measure community involvement with numbers? Our second Webcast will deal with the benefits of crowdsourcing and how they might be more successfully measured. We’ll talk about how others have done it and how you can do it for your own organization. Come and play the numbers game with us, get your community mobilized, and get them helping out with the help.]]>
What are all those numbers cited in customer satisfaction surveys? Are they on the level, or just enthusiasm gone wild? What’s the best way to measure the success (or failure) of community, anyhow? What can you accomplish? What’s realistic? How do you measure community involvement with numbers? Our second Webcast will deal with the benefits of crowdsourcing and how they might be more successfully measured. We’ll talk about how others have done it and how you can do it for your own organization. Come and play the numbers game with us, get your community mobilized, and get them helping out with the help.]]> Mon, 20 Apr 2009 17:28:23 GMT http://www.slideshare.net/getsatisfaction/reducing-support-costs-by-turning-to-the-community-keynote-1316790 getsatisfaction@slideshare.net(getsatisfaction) Reducing Support Costs by Turning to the Community (Keynote) getsatisfaction What are all those numbers cited in customer satisfaction surveys? Are they on the level, or just enthusiasm gone wild? What’s the best way to measure the success (or failure) of community, anyhow? What can you accomplish? What’s realistic? How do you measure community involvement with numbers? Our second Webcast will deal with the benefits of crowdsourcing and how they might be more successfully measured. We’ll talk about how others have done it and how you can do it for your own organization. Come and play the numbers game with us, get your community mobilized, and get them helping out with the help. <img src="http://cdn.slidesharecdn.com/reducingcosts-key-090420122825-phpapp02-thumbnail-2?1240248562" alt ="" style="border:1px solid #C3E6D8;float:right;" /> What are all those numbers cited in customer satisfaction surveys? Are they on the level, or just enthusiasm gone wild? What’s the best way to measure the success (or failure) of community, anyhow? What can you accomplish? What’s realistic? How do you measure community involvement with numbers? Our second Webcast will deal with the benefits of crowdsourcing and how they might be more successfully measured. We’ll talk about how others have done it and how you can do it for your own organization. Come and play the numbers game with us, get your community mobilized, and get them helping out with the help. Reducing Support Costs by Turning to the Community (Keynote)

View more presentations from getsatisfaction.

]]> 1951 0 http://cdn.slidesharecdn.com/reducingcosts-key-090420122825-phpapp02-thumbnail-2?1240248562 presentation http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

Reducing Support Costs by Turning to the Community (PDF) http://www.slideshare.net/getsatisfaction/reducing-support-costs-by-turning-to-the-community
What are all those numbers cited in customer satisfaction surveys? Are they on the level, or just enthusiasm gone wild? What’s the best way to measure the success (or failure) of community, anyhow? What can you accomplish? What’s realistic? How do you measure community involvement with numbers? Our second Webcast will deal with the benefits of crowdsourcing and how they might be more successfully measured. We’ll talk about how others have done it and how you can do it for your own organization. Come and play the numbers game with us, get your community mobilized, and get them helping out with the help.]]>
What are all those numbers cited in customer satisfaction surveys? Are they on the level, or just enthusiasm gone wild? What’s the best way to measure the success (or failure) of community, anyhow? What can you accomplish? What’s realistic? How do you measure community involvement with numbers? Our second Webcast will deal with the benefits of crowdsourcing and how they might be more successfully measured. We’ll talk about how others have done it and how you can do it for your own organization. Come and play the numbers game with us, get your community mobilized, and get them helping out with the help.]]> Mon, 20 Apr 2009 05:55:01 GMT http://www.slideshare.net/getsatisfaction/reducing-support-costs-by-turning-to-the-community getsatisfaction@slideshare.net(getsatisfaction) Reducing Support Costs by Turning to the Community (PDF) getsatisfaction What are all those numbers cited in customer satisfaction surveys? Are they on the level, or just enthusiasm gone wild? What’s the best way to measure the success (or failure) of community, anyhow? What can you accomplish? What’s realistic? How do you measure community involvement with numbers? Our second Webcast will deal with the benefits of crowdsourcing and how they might be more successfully measured. We’ll talk about how others have done it and how you can do it for your own organization. Come and play the numbers game with us, get your community mobilized, and get them helping out with the help. <img src="http://cdn.slidesharecdn.com/reducingcosts-090420005505-phpapp02-thumbnail-2?1240207710" alt ="" style="border:1px solid #C3E6D8;float:right;" /> What are all those numbers cited in customer satisfaction surveys? Are they on the level, or just enthusiasm gone wild? What’s the best way to measure the success (or failure) of community, anyhow? What can you accomplish? What’s realistic? How do you measure community involvement with numbers? Our second Webcast will deal with the benefits of crowdsourcing and how they might be more successfully measured. We’ll talk about how others have done it and how you can do it for your own organization. Come and play the numbers game with us, get your community mobilized, and get them helping out with the help. Reducing Support Costs by Turning to the Community (PDF)

View more documents from getsatisfaction.

]]> 847 0 http://cdn.slidesharecdn.com/reducingcosts-090420005505-phpapp02-thumbnail-2?1240207710 document http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

The 10 Commandments of Community Management (Keynote) http://www.slideshare.net/getsatisfaction/the-10-commandments-of-community-management
Ready to join the cutting-edge of companies boldly tackling social media by building and participating in online communities? This is from the Get Satisfaction Community Webcast series. It’s the slide presentation of "The 10 Commandments Community Management." This talk was about the intersection between community management and customer service, and why crowd-sourced communities may be the future of customer service. It shows how to quickly and easily build a customer community that will enhance traditional customer service and provide measurable value to a company and its brand. Each Webcast = 30 minutes and are archived at http://www.getsatisfaction.tv/ You are encouraged to share this under the Creative Commons Share Alike license: http://creativecommons.org/licenses/by/3.0/]]>
Ready to join the cutting-edge of companies boldly tackling social media by building and participating in online communities? This is from the Get Satisfaction Community Webcast series. It’s the slide presentation of "The 10 Commandments Community Management." This talk was about the intersection between community management and customer service, and why crowd-sourced communities may be the future of customer service. It shows how to quickly and easily build a customer community that will enhance traditional customer service and provide measurable value to a company and its brand. Each Webcast = 30 minutes and are archived at http://www.getsatisfaction.tv/ You are encouraged to share this under the Creative Commons Share Alike license: http://creativecommons.org/licenses/by/3.0/]]> Tue, 07 Apr 2009 17:36:41 GMT http://www.slideshare.net/getsatisfaction/the-10-commandments-of-community-management getsatisfaction@slideshare.net(getsatisfaction) The 10 Commandments of Community Management (Keynote) getsatisfaction Ready to join the cutting-edge of companies boldly tackling social media by building and participating in online communities? This is from the Get Satisfaction Community Webcast series. It’s the slide presentation of "The 10 Commandments Community Management." This talk was about the intersection between community management and customer service, and why crowd-sourced communities may be the future of customer service. It shows how to quickly and easily build a customer community that will enhance traditional customer service and provide measurable value to a company and its brand. Each Webcast = 30 minutes and are archived at http://www.getsatisfaction.tv/ You are encouraged to share this under the Creative Commons Share Alike license: http://creativecommons.org/licenses/by/3.0/ <img src="http://cdn.slidesharecdn.com/10commandments-key-090407123647-phpapp01-thumbnail-2?1239155575" alt ="" style="border:1px solid #C3E6D8;float:right;" /> Ready to join the cutting-edge of companies boldly tackling social media by building and participating in online communities? This is from the Get Satisfaction Community Webcast series. It’s the slide presentation of "The 10 Commandments Community Management." This talk was about the intersection between community management and customer service, and why crowd-sourced communities may be the future of customer service. It shows how to quickly and easily build a customer community that will enhance traditional customer service and provide measurable value to a company and its brand. Each Webcast = 30 minutes and are archived at http://www.getsatisfaction.tv/ You are encouraged to share this under the Creative Commons Share Alike license: http://creativecommons.org/licenses/by/3.0/ The 10 Commandments of Community Management (Keynote)

View more presentations from getsatisfaction.

]]> 6763 7 http://cdn.slidesharecdn.com/10commandments-key-090407123647-phpapp01-thumbnail-2?1239155575 presentation http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

The 10 Commandments of Community Management (PDF) http://www.slideshare.net/getsatisfaction/the-10-commandments-of-get-satisfaction-1259826
Ready to join the cutting-edge of companies boldly tackling social media by building and participating in online communities? This is from the Get Satisfaction Community Webcast series. It’s the slide presentation of "The 10 Commandments Community Management." This talk was about the intersection between community management and customer service, and why crowd-sourced communities may be the future of customer service. It shows how to quickly and easily build a customer community that will enhance traditional customer service and provide measurable value to a company and its brand. Each Webcast = 30 minutes and are archived at http://www.getsatisfaction.tv/ You are encouraged to share this under the Creative Commons Share-Remix + Attribution licenses: http://creativecommons.org/licenses/by/3.0/]]>
Ready to join the cutting-edge of companies boldly tackling social media by building and participating in online communities? This is from the Get Satisfaction Community Webcast series. It’s the slide presentation of "The 10 Commandments Community Management." This talk was about the intersection between community management and customer service, and why crowd-sourced communities may be the future of customer service. It shows how to quickly and easily build a customer community that will enhance traditional customer service and provide measurable value to a company and its brand. Each Webcast = 30 minutes and are archived at http://www.getsatisfaction.tv/ You are encouraged to share this under the Creative Commons Share-Remix + Attribution licenses: http://creativecommons.org/licenses/by/3.0/]]> Tue, 07 Apr 2009 16:46:52 GMT http://www.slideshare.net/getsatisfaction/the-10-commandments-of-get-satisfaction-1259826 getsatisfaction@slideshare.net(getsatisfaction) The 10 Commandments of Community Management (PDF) getsatisfaction Ready to join the cutting-edge of companies boldly tackling social media by building and participating in online communities? This is from the Get Satisfaction Community Webcast series. It’s the slide presentation of "The 10 Commandments Community Management." This talk was about the intersection between community management and customer service, and why crowd-sourced communities may be the future of customer service. It shows how to quickly and easily build a customer community that will enhance traditional customer service and provide measurable value to a company and its brand. Each Webcast = 30 minutes and are archived at http://www.getsatisfaction.tv/ You are encouraged to share this under the Creative Commons Share-Remix + Attribution licenses: http://creativecommons.org/licenses/by/3.0/ <img src="http://cdn.slidesharecdn.com/10commandments-090407114653-phpapp02-thumbnail-2?1239125838" alt ="" style="border:1px solid #C3E6D8;float:right;" /> Ready to join the cutting-edge of companies boldly tackling social media by building and participating in online communities? This is from the Get Satisfaction Community Webcast series. It’s the slide presentation of "The 10 Commandments Community Management." This talk was about the intersection between community management and customer service, and why crowd-sourced communities may be the future of customer service. It shows how to quickly and easily build a customer community that will enhance traditional customer service and provide measurable value to a company and its brand. Each Webcast = 30 minutes and are archived at http://www.getsatisfaction.tv/ You are encouraged to share this under the Creative Commons Share-Remix + Attribution licenses: http://creativecommons.org/licenses/by/3.0/ The 10 Commandments of Community Management (PDF)

View more documents from getsatisfaction.

]]> 2189 1 http://cdn.slidesharecdn.com/10commandments-090407114653-phpapp02-thumbnail-2?1239125838 document http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

| Get your SlideShare Playlist

]]>

| Get your SlideShare Playlist

]]>

| Get your Presentation Pack

]]>

| Get your Presentation Pack

]]>

Get your own Widget

]]> http://public.slidesharecdn.com/images/userImage_SMALL.gif http://cdn.slidesharecdn.com/supergeniuswomcustserv-091216112547-phpapp02-thumbnail?1260984397 getsatisfaction/how-to-inspire-word-of-mouth-through-customer-service How to Inspire Word of... http://cdn.slidesharecdn.com/beckeracce-091013142709-phpapp02-thumbnail?1255462218 getsatisfaction/customer-service-is-the-new-marketing-for-acce-november-2009 "Customer Service is t... http://cdn.slidesharecdn.com/moniqueinterview-090519163953-phpapp01-thumbnail?1242769203 getsatisfaction/how-we-manage-it-a-qa-interview-with-a-wildly-successful-community-manager How We Manage It: A Q&...