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    <pubDate>Tue, 30 Jun 2009 20:17:01 GMT</pubDate>
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      <title>Find new and compelling ways to talk to customers</title>
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      <title>Which product instructions are the most difficult to use and how can brand owners improve them?</title>
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      <pubDate>Mon, 04 May 2009 18:40:38 GMT</pubDate>
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        <media:description type="plain">Key findings from research into which product instructions are the most difficult to use and why. Users suggest some simple ways for brand owners to improve them.</media:description>
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