Slideshows for Tag: loyalty http://www.slideshare.net/ http://www.slideshare.net/images/logo.gif Slideshows for Tag: loyalty http://www.slideshare.net/ Mon, 21 Dec 2009 14:21:42 GMT SlideShare feed for Slideshows for Tag: loyalty Cube http://www.slideshare.net/SitoH2/cube
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]]> Mon, 21 Dec 2009 14:21:42 GMT http://www.slideshare.net/SitoH2/cube SitoH2@slideshare.net(SitoH2) Cube SitoH2 <img src="http://cdn.slidesharecdn.com/cube-091221082430-phpapp01-thumbnail-2?1261419548" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Cube
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]]> 9 0 http://cdn.slidesharecdn.com/cube-091221082430-phpapp01-thumbnail-2?1261419548 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted Staying In Droves: How to Win the Customer Retention Revolution (Full eBook) http://www.slideshare.net/bigedk33/staying-in-droves-how-to-win-the-customer-retention-revolution-full-ebook
Full version of the eBook is now available. It is suggested you use "view full screen" option. Includes a Step-by-Step System, and 58 Ideas, Strategies, Trends, Examples and Tips to Help You Retain More Customers and Emerge Triumphant From the Recession. How secure are your best customers? How sure are you? Whether you realize it or not, you are in an all-out battle for your customers. A battle the likes of which hasn’t been seen in decades. Just like any army would prepare for battle, you need a plan of attack. What if there were a system that was specifically designed to strengthen your customer relationships? Imagine a customer base so loyal that: - Virtually no amount of pricing discounts would lure them away - They couldn’t wait to refer their friends and associates to you - They would forgive you when you made a mistake]]>
Full version of the eBook is now available. It is suggested you use "view full screen" option. Includes a Step-by-Step System, and 58 Ideas, Strategies, Trends, Examples and Tips to Help You Retain More Customers and Emerge Triumphant From the Recession. How secure are your best customers? How sure are you? Whether you realize it or not, you are in an all-out battle for your customers. A battle the likes of which hasn’t been seen in decades. Just like any army would prepare for battle, you need a plan of attack. What if there were a system that was specifically designed to strengthen your customer relationships? Imagine a customer base so loyal that: - Virtually no amount of pricing discounts would lure them away - They couldn’t wait to refer their friends and associates to you - They would forgive you when you made a mistake]]> Mon, 21 Dec 2009 00:12:36 GMT http://www.slideshare.net/bigedk33/staying-in-droves-how-to-win-the-customer-retention-revolution-full-ebook bigedk33@slideshare.net(bigedk33) Staying In Droves: How to Win the Customer Retention Revolution (Full eBook) bigedk33 Full version of the eBook is now available. It is suggested you use &quot;view full screen&quot; option. Includes a Step-by-Step System, and 58 Ideas, Strategies, Trends, Examples and Tips to Help You Retain More Customers and Emerge Triumphant From the Recession. How secure are your best customers? How sure are you? Whether you realize it or not, you are in an all-out battle for your customers. A battle the likes of which hasn’t been seen in decades. Just like any army would prepare for battle, you need a plan of attack. What if there were a system that was specifically designed to strengthen your customer relationships? Imagine a customer base so loyal that: - Virtually no amount of pricing discounts would lure them away - They couldn’t wait to refer their friends and associates to you - They would forgive you when you made a mistake <img src="http://cdn.slidesharecdn.com/ebookstayingindrovesfull-091220181246-phpapp01-thumbnail-2?1261355342" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Full version of the eBook is now available. It is suggested you use &quot;view full screen&quot; option. Includes a Step-by-Step System, and 58 Ideas, Strategies, Trends, Examples and Tips to Help You Retain More Customers and Emerge Triumphant From the Recession. How secure are your best customers? How sure are you? Whether you realize it or not, you are in an all-out battle for your customers. A battle the likes of which hasn’t been seen in decades. Just like any army would prepare for battle, you need a plan of attack. What if there were a system that was specifically designed to strengthen your customer relationships? Imagine a customer base so loyal that: - Virtually no amount of pricing discounts would lure them away - They couldn’t wait to refer their friends and associates to you - They would forgive you when you made a mistake Staying In Droves: How to Win the Customer Retention Revolution (Full eBook)
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]]> 34 0 http://cdn.slidesharecdn.com/ebookstayingindrovesfull-091220181246-phpapp01-thumbnail-2?1261355342 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted Future of Foursquare for #ofon http://www.slideshare.net/taulpaul/future-of-foursquare-for-ofon
My perspective on the future of Foursquare with usage examples from retail, the news organizations. Presentation given for #ofon.]]>
My perspective on the future of Foursquare with usage examples from retail, the news organizations. Presentation given for #ofon.]]> Sat, 12 Dec 2009 18:29:32 GMT http://www.slideshare.net/taulpaul/future-of-foursquare-for-ofon taulpaul@slideshare.net(taulpaul) Future of Foursquare for #ofon taulpaul My perspective on the future of Foursquare with usage examples from retail, the news organizations. Presentation given for #ofon. <img src="http://cdn.slidesharecdn.com/ofon-091212123309-phpapp01-thumbnail-2?1260642803" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> My perspective on the future of Foursquare with usage examples from retail, the news organizations. Presentation given for #ofon. Future of Foursquare for #ofon
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]]> 227 0 http://cdn.slidesharecdn.com/ofon-091212123309-phpapp01-thumbnail-2?1260642803 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted Cool Today Gone Tomorrow Joeri Van den Bergh http://www.slideshare.net/InSitesConsulting/cool-today-gone-tomorrow-joeri-van-den-bergh
Are youngsters capable of being loyal today? And what is the link between cool bands and loyalty?]]>
Are youngsters capable of being loyal today? And what is the link between cool bands and loyalty?]]> Fri, 11 Dec 2009 14:16:10 GMT http://www.slideshare.net/InSitesConsulting/cool-today-gone-tomorrow-joeri-van-den-bergh InSitesConsulting@slideshare.net(InSitesConsulting) Cool Today Gone Tomorrow Joeri Van den Bergh InSitesConsulting Are youngsters capable of being loyal today? And what is the link between cool bands and loyalty? <img src="http://cdn.slidesharecdn.com/cooltodaygonetomorrowjoerivandenbergh-091211081807-phpapp02-thumbnail-2?1260541185" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Are youngsters capable of being loyal today? And what is the link between cool bands and loyalty? Cool Today Gone Tomorrow Joeri Van den Bergh
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]]> 29 0 http://cdn.slidesharecdn.com/cooltodaygonetomorrowjoerivandenbergh-091211081807-phpapp02-thumbnail-2?1260541185 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted Econoshock Guide to Marketing http://www.slideshare.net/GeertNoels/econohsock-guide-to-marketing
Triple Loyalty, Less is More and Econoshock... Themes and trends for marketeers. Presentation for Stichting Marketing 2009]]>
Triple Loyalty, Less is More and Econoshock... Themes and trends for marketeers. Presentation for Stichting Marketing 2009]]> Sat, 05 Dec 2009 19:29:43 GMT http://www.slideshare.net/GeertNoels/econohsock-guide-to-marketing GeertNoels@slideshare.net(GeertNoels) Econoshock Guide to Marketing GeertNoels Triple Loyalty, Less is More and Econoshock... Themes and trends for marketeers. Presentation for Stichting Marketing 2009 <img src="http://cdn.slidesharecdn.com/tripleloyalty-stichtingmarketingnov2009engelsb-091205133147-phpapp02-thumbnail-2?1260102210" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Triple Loyalty, Less is More and Econoshock... Themes and trends for marketeers. Presentation for Stichting Marketing 2009 Econoshock Guide to Marketing
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]]> 1059 0 http://cdn.slidesharecdn.com/tripleloyalty-stichtingmarketingnov2009engelsb-091205133147-phpapp02-thumbnail-2?1260102210 document http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 2009 Relationship Investment Model Annual Report http://www.slideshare.net/kschulman14/2009-relationship-investment-model-annual-report
Predicting Consumer Behavior, knowing where the next dollar is likely to go, is not easy and not perfect. To get close to "right" one must have a theory driven approach for how customers interact with brands. What does it mean for a consumer to have a relationship with a brand? What are the underlying constructs that form a healthy, strong relationship? How do you measure it and how can a firm influence it? These questions and more are answered in the first Annual Relationship Investment Model Report with nationally representative data from grocery, clothing retail and cable/telecomm demonstrating the predictive strength of the model on key outcomes (e.g. share of wallet) and a myriad of specific applications.]]>
Predicting Consumer Behavior, knowing where the next dollar is likely to go, is not easy and not perfect. To get close to "right" one must have a theory driven approach for how customers interact with brands. What does it mean for a consumer to have a relationship with a brand? What are the underlying constructs that form a healthy, strong relationship? How do you measure it and how can a firm influence it? These questions and more are answered in the first Annual Relationship Investment Model Report with nationally representative data from grocery, clothing retail and cable/telecomm demonstrating the predictive strength of the model on key outcomes (e.g. share of wallet) and a myriad of specific applications.]]> Fri, 04 Dec 2009 16:19:30 GMT http://www.slideshare.net/kschulman14/2009-relationship-investment-model-annual-report kschulman14@slideshare.net(kschulman14) 2009 Relationship Investment Model Annual Report kschulman14 Predicting Consumer Behavior, knowing where the next dollar is likely to go, is not easy and not perfect. To get close to &quot;right&quot; one must have a theory driven approach for how customers interact with brands. What does it mean for a consumer to have a relationship with a brand? What are the underlying constructs that form a healthy, strong relationship? How do you measure it and how can a firm influence it? These questions and more are answered in the first Annual Relationship Investment Model Report with nationally representative data from grocery, clothing retail and cable/telecomm demonstrating the predictive strength of the model on key outcomes (e.g. share of wallet) and a myriad of specific applications. <img src="http://cdn.slidesharecdn.com/2009relationshipinvestmentmodelannualreport-091204102003-phpapp01-thumbnail-2?1259943616" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Predicting Consumer Behavior, knowing where the next dollar is likely to go, is not easy and not perfect. To get close to &quot;right&quot; one must have a theory driven approach for how customers interact with brands. What does it mean for a consumer to have a relationship with a brand? What are the underlying constructs that form a healthy, strong relationship? How do you measure it and how can a firm influence it? These questions and more are answered in the first Annual Relationship Investment Model Report with nationally representative data from grocery, clothing retail and cable/telecomm demonstrating the predictive strength of the model on key outcomes (e.g. share of wallet) and a myriad of specific applications. 2009 Relationship Investment Model Annual Report
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]]> 152 0 http://cdn.slidesharecdn.com/2009relationshipinvestmentmodelannualreport-091204102003-phpapp01-thumbnail-2?1259943616 document http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted mobc3 - make your ideas fly - Loyalty 2.0 Brand Summit - 1109 http://www.slideshare.net/mobc3/mobc3-make-your-ideas-fly-loyalty-20-brand-summit-1109
mobile media, marketing & loyalty innovation @2009 Brand Summit in Dubai. Insights on how the mobc3 mobile platform can empower exceptional customer experiences by connecting brands with their customers through their mobile devices]]>
mobile media, marketing & loyalty innovation @2009 Brand Summit in Dubai. Insights on how the mobc3 mobile platform can empower exceptional customer experiences by connecting brands with their customers through their mobile devices]]> Sun, 29 Nov 2009 11:11:34 GMT http://www.slideshare.net/mobc3/mobc3-make-your-ideas-fly-loyalty-20-brand-summit-1109 mobc3@slideshare.net(mobc3) mobc3 - make your ideas fly - Loyalty 2.0 Brand Summit - 1109 mobc3 mobile media, marketing &amp; loyalty innovation @2009 Brand Summit in Dubai. Insights on how the mobc3 mobile platform can empower exceptional customer experiences by connecting brands with their customers through their mobile devices <img src="http://cdn.slidesharecdn.com/mobc3loyalty2-0101109slideshare-091129051145-phpapp02-thumbnail-2?1259500645" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> mobile media, marketing &amp; loyalty innovation @2009 Brand Summit in Dubai. Insights on how the mobc3 mobile platform can empower exceptional customer experiences by connecting brands with their customers through their mobile devices mobc3 - make your ideas fly - Loyalty 2.0 Brand Summit - 1109
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]]> 136 0 http://cdn.slidesharecdn.com/mobc3loyalty2-0101109slideshare-091129051145-phpapp02-thumbnail-2?1259500645 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted mobc3 @Loyalty 2.0 1109 http://www.slideshare.net/guestf993f6/mobc3-loyalty-20-1109-2605813
mobile media, marketing & loyalty innovation @2009 Brand Summit in Dubai. Insights on how the mobc3 mobile platform can empower exceptional customer experiences by connecting brands with their customers through their mobile devices]]>
mobile media, marketing & loyalty innovation @2009 Brand Summit in Dubai. Insights on how the mobc3 mobile platform can empower exceptional customer experiences by connecting brands with their customers through their mobile devices]]> Sun, 29 Nov 2009 10:03:49 GMT http://www.slideshare.net/guestf993f6/mobc3-loyalty-20-1109-2605813 guestf993f6@slideshare.net(guestf993f6) mobc3 @Loyalty 2.0 1109 guestf993f6 mobile media, marketing &amp; loyalty innovation @2009 Brand Summit in Dubai. Insights on how the mobc3 mobile platform can empower exceptional customer experiences by connecting brands with their customers through their mobile devices <img src="http://cdn.slidesharecdn.com/mobc3loyalty2-0101109slideshare-091129040357-phpapp02-thumbnail-2?1259490280" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> mobile media, marketing &amp; loyalty innovation @2009 Brand Summit in Dubai. Insights on how the mobc3 mobile platform can empower exceptional customer experiences by connecting brands with their customers through their mobile devices mobc3 @Loyalty 2.0 1109
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]]> 75 0 http://cdn.slidesharecdn.com/mobc3loyalty2-0101109slideshare-091129040357-phpapp02-thumbnail-2?1259490280 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted mobc3 @Loyalty 2.0 1109 http://www.slideshare.net/dmelpi/mobc3-loyalty-20-1109
mobile media, marketing & loyalty innovation @2009 Brand Summit in Dubai. Insights on how the mobc3 mobile platform can empower exceptional customer experiences by connecting brands with their customers through their mobile devices]]>
mobile media, marketing & loyalty innovation @2009 Brand Summit in Dubai. Insights on how the mobc3 mobile platform can empower exceptional customer experiences by connecting brands with their customers through their mobile devices]]> Sun, 29 Nov 2009 08:52:03 GMT http://www.slideshare.net/dmelpi/mobc3-loyalty-20-1109 dmelpi@slideshare.net(dmelpi) mobc3 @Loyalty 2.0 1109 dmelpi mobile media, marketing &amp; loyalty innovation @2009 Brand Summit in Dubai. Insights on how the mobc3 mobile platform can empower exceptional customer experiences by connecting brands with their customers through their mobile devices <img src="http://cdn.slidesharecdn.com/mobc3loyalty2-0101109slideshare-091129025209-phpapp02-thumbnail-2?1259484990" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> mobile media, marketing &amp; loyalty innovation @2009 Brand Summit in Dubai. Insights on how the mobc3 mobile platform can empower exceptional customer experiences by connecting brands with their customers through their mobile devices mobc3 @Loyalty 2.0 1109
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]]> 65 0 http://cdn.slidesharecdn.com/mobc3loyalty2-0101109slideshare-091129025209-phpapp02-thumbnail-2?1259484990 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted Fidelizacion Movil - Enrique Burgos http://www.slideshare.net/eburgosgarcia/fidelizacion-movil-enrique-burgos
Presentacion realizada el 25 de Noviembre en Distrito C de TELEFONICA en el marco del evento: “Mobile Marketing, a strategic imperative” http://www.EnriqueBurgos.com http://twitter.com/eburgosgarcia]]>
Presentacion realizada el 25 de Noviembre en Distrito C de TELEFONICA en el marco del evento: “Mobile Marketing, a strategic imperative” http://www.EnriqueBurgos.com http://twitter.com/eburgosgarcia]]> Thu, 26 Nov 2009 08:30:18 GMT http://www.slideshare.net/eburgosgarcia/fidelizacion-movil-enrique-burgos eburgosgarcia@slideshare.net(eburgosgarcia) Fidelizacion Movil - Enrique Burgos eburgosgarcia Presentacion realizada el 25 de Noviembre en Distrito C de TELEFONICA en el marco del evento: “Mobile Marketing, a strategic imperative” http://www.EnriqueBurgos.com http://twitter.com/eburgosgarcia <img src="http://cdn.slidesharecdn.com/fidelizacionmovil-091126023022-phpapp01-thumbnail-2?1259224320" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Presentacion realizada el 25 de Noviembre en Distrito C de TELEFONICA en el marco del evento: “Mobile Marketing, a strategic imperative” http://www.EnriqueBurgos.com http://twitter.com/eburgosgarcia Fidelizacion Movil - Enrique Burgos
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]]> 986 5 http://cdn.slidesharecdn.com/fidelizacionmovil-091126023022-phpapp01-thumbnail-2?1259224320 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted Integrated Solutions For Retailers Request Free! http://www.slideshare.net/mag4free/integrated-solutions-for-retailers-request-free-2559115
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]]> Sun, 22 Nov 2009 17:07:09 GMT http://www.slideshare.net/mag4free/integrated-solutions-for-retailers-request-free-2559115 mag4free@slideshare.net(mag4free) Integrated Solutions For Retailers Request Free! mag4free <img src="http://cdn.slidesharecdn.com/integratedsolutionsforretailers-requestfree-091122110720-phpapp02-thumbnail-2?1258909647" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Integrated Solutions For Retailers Request Free!
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]]> 13 0 http://cdn.slidesharecdn.com/integratedsolutionsforretailers-requestfree-091122110720-phpapp02-thumbnail-2?1258909647 document http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted Dunck - De Toekomst van Loyalty Marketing (DM Vakdag 2009) http://www.slideshare.net/JoostvanVught/dunck-dm-vakdag-2009-slide-share
De Toekomst van Loyalty Marketing (DM Vakdag 2009)]]>
De Toekomst van Loyalty Marketing (DM Vakdag 2009)]]> Fri, 20 Nov 2009 09:36:35 GMT http://www.slideshare.net/JoostvanVught/dunck-dm-vakdag-2009-slide-share JoostvanVught@slideshare.net(JoostvanVught) Dunck - De Toekomst van Loyalty Marketing (DM Vakdag 2009) JoostvanVught De Toekomst van Loyalty Marketing (DM Vakdag 2009) <img src="http://cdn.slidesharecdn.com/dunckdmvakdag2009slideshare-12587096499506-phpapp01-thumbnail-2?1258721313" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> De Toekomst van Loyalty Marketing (DM Vakdag 2009) Dunck - De Toekomst van Loyalty Marketing (DM Vakdag 2009)
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]]> 40 0 http://cdn.slidesharecdn.com/dunckdmvakdag2009slideshare-12587096499506-phpapp01-thumbnail-2?1258721313 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted New Era Of Building Pre Paid Loyalty And Incremental Revenue For Low Fare Carriers http://www.slideshare.net/AOIMarketing/new-era-of-building-pre-paid-loyalty-and-incremental-revenue-for-low-fare-carriers
An alternative loyalty solution to frequency programs for airlines.]]>
An alternative loyalty solution to frequency programs for airlines.]]> Mon, 16 Nov 2009 17:55:04 GMT http://www.slideshare.net/AOIMarketing/new-era-of-building-pre-paid-loyalty-and-incremental-revenue-for-low-fare-carriers AOIMarketing@slideshare.net(AOIMarketing) New Era Of Building Pre Paid Loyalty And Incremental Revenue For Low Fare Carriers AOIMarketing An alternative loyalty solution to frequency programs for airlines. <img src="http://cdn.slidesharecdn.com/neweraofbuildingpre-paidloyaltyandincrementalrevenueforlowfarecarriers-091116115511-phpapp01-thumbnail-2?1258394117" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> An alternative loyalty solution to frequency programs for airlines. New Era Of Building Pre Paid Loyalty And Incremental Revenue For Low Fare Carriers
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]]> 63 0 http://cdn.slidesharecdn.com/neweraofbuildingpre-paidloyaltyandincrementalrevenueforlowfarecarriers-091116115511-phpapp01-thumbnail-2?1258394117 document http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted The Customer Experience Matrix: A Tool for Collaborative Problem Solving, Strategy, and Innovation http://www.slideshare.net/RodKing/the-customer-experience-matrix-a-tool-for-collaborative-problem-solving-strategy-and-innovation
More and more organizations are focusing on increasing customer experiences in order to acquire and retain a greater number of customers. Perhaps, there is no greater way to gain customer loyalty than to continuously maximize customer delight while minimizing customer pain. However, there is no explicit methodology that focuses on maximizing customer delight and minimizing customer pain. Wisdomsourcing is a tool that focuses on improving customer experiences through the resolution of customer trade-offs. The resolution of some trade-offs includes the maximization of delight and the minimization of pain. The Customer Experience Matrix is a key tool of the Wisdomsourcing methodology. This document presents a template and an example on the Customer Experience Matrix.]]>
More and more organizations are focusing on increasing customer experiences in order to acquire and retain a greater number of customers. Perhaps, there is no greater way to gain customer loyalty than to continuously maximize customer delight while minimizing customer pain. However, there is no explicit methodology that focuses on maximizing customer delight and minimizing customer pain. Wisdomsourcing is a tool that focuses on improving customer experiences through the resolution of customer trade-offs. The resolution of some trade-offs includes the maximization of delight and the minimization of pain. The Customer Experience Matrix is a key tool of the Wisdomsourcing methodology. This document presents a template and an example on the Customer Experience Matrix.]]> Fri, 13 Nov 2009 19:33:32 GMT http://www.slideshare.net/RodKing/the-customer-experience-matrix-a-tool-for-collaborative-problem-solving-strategy-and-innovation RodKing@slideshare.net(RodKing) The Customer Experience Matrix: A Tool for Collaborative Problem Solving, Strategy, and Innovation RodKing More and more organizations are focusing on increasing customer experiences in order to acquire and retain a greater number of customers. Perhaps, there is no greater way to gain customer loyalty than to continuously maximize customer delight while minimizing customer pain. However, there is no explicit methodology that focuses on maximizing customer delight and minimizing customer pain. Wisdomsourcing is a tool that focuses on improving customer experiences through the resolution of customer trade-offs. The resolution of some trade-offs includes the maximization of delight and the minimization of pain. The Customer Experience Matrix is a key tool of the Wisdomsourcing methodology. This document presents a template and an example on the Customer Experience Matrix. <img src="http://cdn.slidesharecdn.com/cusersdrrodkingdocumentsworkplanprojectsprojectstoryboardgalaxyitzoomablestoryboardswisdomsourcingcustomerexperiencematrixdrrodking-091113133338-phpapp02-thumbnail-2?1258246491" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> More and more organizations are focusing on increasing customer experiences in order to acquire and retain a greater number of customers. Perhaps, there is no greater way to gain customer loyalty than to continuously maximize customer delight while minimizing customer pain. However, there is no explicit methodology that focuses on maximizing customer delight and minimizing customer pain. Wisdomsourcing is a tool that focuses on improving customer experiences through the resolution of customer trade-offs. The resolution of some trade-offs includes the maximization of delight and the minimization of pain. The Customer Experience Matrix is a key tool of the Wisdomsourcing methodology. This document presents a template and an example on the Customer Experience Matrix. The Customer Experience Matrix: A Tool for Collaborative Problem Solving, Strategy, and Innovation
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]]> 425 0 http://cdn.slidesharecdn.com/cusersdrrodkingdocumentsworkplanprojectsprojectstoryboardgalaxyitzoomablestoryboardswisdomsourcingcustomerexperiencematrixdrrodking-091113133338-phpapp02-thumbnail-2?1258246491 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted Marketing Research Association Presentation http://www.slideshare.net/kschulman14/marketing-research-association-presentation
Using Relationship Theory to Build a Better Model of Consumer Behavior. This includes real data and applications of the model from various industries - grocery, clothing retail, cable - as well as Relationship Investment Scores (RIS) for tracking and benchmarking.]]>
Using Relationship Theory to Build a Better Model of Consumer Behavior. This includes real data and applications of the model from various industries - grocery, clothing retail, cable - as well as Relationship Investment Scores (RIS) for tracking and benchmarking.]]> Wed, 11 Nov 2009 18:17:14 GMT http://www.slideshare.net/kschulman14/marketing-research-association-presentation kschulman14@slideshare.net(kschulman14) Marketing Research Association Presentation kschulman14 Using Relationship Theory to Build a Better Model of Consumer Behavior. This includes real data and applications of the model from various industries - grocery, clothing retail, cable - as well as Relationship Investment Scores (RIS) for tracking and benchmarking. <img src="http://cdn.slidesharecdn.com/mratrgiskyfinal-091111121722-phpapp02-thumbnail-2?1257964170" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Using Relationship Theory to Build a Better Model of Consumer Behavior. This includes real data and applications of the model from various industries - grocery, clothing retail, cable - as well as Relationship Investment Scores (RIS) for tracking and benchmarking. Marketing Research Association Presentation
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]]> 264 0 http://cdn.slidesharecdn.com/mratrgiskyfinal-091111121722-phpapp02-thumbnail-2?1257964170 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted PréSentation Kluwer Final Nl 20091028 http://www.slideshare.net/pnschwab/prsentation-kluwer-final-nl-20091028
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]]> Sat, 31 Oct 2009 17:24:17 GMT http://www.slideshare.net/pnschwab/prsentation-kluwer-final-nl-20091028 pnschwab@slideshare.net(pnschwab) PréSentation Kluwer Final Nl 20091028 pnschwab <img src="http://cdn.slidesharecdn.com/prsentationkluwerfinalnl20091028-091031122426-phpapp02-thumbnail-2?1258742474" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> PréSentation Kluwer Final Nl 20091028
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]]> 97 0 http://cdn.slidesharecdn.com/prsentationkluwerfinalnl20091028-091031122426-phpapp02-thumbnail-2?1258742474 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted My Own Feedback http://www.slideshare.net/MyOwnFeedback/my-own-feedback
A brief introduction to MyOwnFeedback products and services.]]>
A brief introduction to MyOwnFeedback products and services.]]> Sat, 31 Oct 2009 16:57:13 GMT http://www.slideshare.net/MyOwnFeedback/my-own-feedback MyOwnFeedback@slideshare.net(MyOwnFeedback) My Own Feedback MyOwnFeedback A brief introduction to MyOwnFeedback products and services. <img src="http://cdn.slidesharecdn.com/myownfeedback-091031115725-phpapp02-thumbnail-2?1257516598" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> A brief introduction to MyOwnFeedback products and services. My Own Feedback
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]]> 73 0 http://cdn.slidesharecdn.com/myownfeedback-091031115725-phpapp02-thumbnail-2?1257516598 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted Особенности лояльности в интернете http://www.slideshare.net/yarthefish/ss-2373674
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]]> Thu, 29 Oct 2009 09:08:36 GMT http://www.slideshare.net/yarthefish/ss-2373674 yarthefish@slideshare.net(yarthefish) Особенности лояльности в интернете yarthefish <img src="http://cdn.slidesharecdn.com/random-091029040843-phpapp01-thumbnail-2?1256807399" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Особенности лояльности в интернете
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How do you create closer relationship with your customers thru real dialogue or enable single purchases by masscustomization as a collaboration interface]]>
How do you create closer relationship with your customers thru real dialogue or enable single purchases by masscustomization as a collaboration interface]]> Wed, 28 Oct 2009 19:39:06 GMT http://www.slideshare.net/ToniK/co-creating-me-business ToniK@slideshare.net(ToniK) Co Creating Me Business ToniK How do you create closer relationship with your customers thru real dialogue or enable single purchases by masscustomization as a collaboration interface <img src="http://cdn.slidesharecdn.com/co-creatingmebusiness-091028180127-phpapp02-thumbnail-2?1256770953" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> How do you create closer relationship with your customers thru real dialogue or enable single purchases by masscustomization as a collaboration interface Co Creating Me Business
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]]> 50 0 http://cdn.slidesharecdn.com/co-creatingmebusiness-091028180127-phpapp02-thumbnail-2?1256770953 presentation http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted Dmf09 Krimson Drupal At Nebus Loyalty http://www.slideshare.net/krimsonbelgium/dmf09-krimson-drupal-at-nebus-loyalty
This 30 minute presentation was presented on Oct 22, 2009 at Digital Marketing First event in Brussels, Belgium. During the presentation, Dries Coucke and Roel De Meester explain, how open source products, and Drupal more in particular can help to bring more freedom of choice for companies in need of campaign sites or eShops.]]>
This 30 minute presentation was presented on Oct 22, 2009 at Digital Marketing First event in Brussels, Belgium. During the presentation, Dries Coucke and Roel De Meester explain, how open source products, and Drupal more in particular can help to bring more freedom of choice for companies in need of campaign sites or eShops.]]> Fri, 23 Oct 2009 10:49:38 GMT http://www.slideshare.net/krimsonbelgium/dmf09-krimson-drupal-at-nebus-loyalty krimsonbelgium@slideshare.net(krimsonbelgium) Dmf09 Krimson Drupal At Nebus Loyalty krimsonbelgium This 30 minute presentation was presented on Oct 22, 2009 at Digital Marketing First event in Brussels, Belgium. During the presentation, Dries Coucke and Roel De Meester explain, how open source products, and Drupal more in particular can help to bring more freedom of choice for companies in need of campaign sites or eShops. <img src="http://cdn.slidesharecdn.com/dmf09krimsondrupalatnebusloyalty-091023054946-phpapp02-thumbnail-2?1256295194" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> This 30 minute presentation was presented on Oct 22, 2009 at Digital Marketing First event in Brussels, Belgium. During the presentation, Dries Coucke and Roel De Meester explain, how open source products, and Drupal more in particular can help to bring more freedom of choice for companies in need of campaign sites or eShops. Dmf09 Krimson Drupal At Nebus Loyalty
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