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    <pubDate>Sun, 03 Jan 2010 18:05:38 GMT</pubDate>
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      <title>My Unusual Marketing Campaign1</title>
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        <![CDATA[<img src="http://cdn.slidesharecdn.com/myunusualmarketingcampaign1-1262541816-phpapp02-thumbnail-2?1262541986" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> I am excited about my new marketing campaign. I welcome all comments.]]>
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        <![CDATA[<img src="http://cdn.slidesharecdn.com/myunusualmarketingcampaign1-1262541816-phpapp02-thumbnail-2?1262541986" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> I am excited about my new marketing campaign. I welcome all comments.]]>
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      <pubDate>Sun, 03 Jan 2010 18:05:38 GMT</pubDate>
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        <media:description type="plain">I am excited about my new marketing campaign. I welcome all comments.</media:description>
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      <title>SalesLink Branded Templates</title>
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        <![CDATA[<img src="http://cdn.slidesharecdn.com/091208brandedtemplates-100101124744-phpapp01-thumbnail-2?1262371721" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Samples of branded HTML email templates sent using SalesLink (www.mysaleslink.com).]]>
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        <![CDATA[<img src="http://cdn.slidesharecdn.com/091208brandedtemplates-100101124744-phpapp01-thumbnail-2?1262371721" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Samples of branded HTML email templates sent using SalesLink (www.mysaleslink.com).]]>
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      <pubDate>Fri, 01 Jan 2010 18:47:42 GMT</pubDate>
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        <media:title>SalesLink Branded Templates</media:title>
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        <media:description type="plain">Samples of branded HTML email templates sent using SalesLink (www.mysaleslink.com).</media:description>
        <media:text type="html">&lt;img src=&quot;http://cdn.slidesharecdn.com/091208brandedtemplates-100101124744-phpapp01-thumbnail-2?1262371721&quot; alt =&quot;&quot; style=&quot;border:1px solid #C3E6D8;float:right;&quot; /&gt;&lt;br&gt; Samples of branded HTML email templates sent using SalesLink (www.mysaleslink.com).</media:text>
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      <title>WiseStamp 2009 Summary - Email Signatures that work for you</title>
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        <![CDATA[<img src="http://cdn.slidesharecdn.com/wisestamp2009-100101021833-phpapp01-thumbnail-2?1262353371" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> WiseStamp  2009
The story of the WiseStamp family-A Graphic Novel.
---
WiseStamp Firefox extension empowers your email signature on any webmail service
(Gmail ,Yahoo Mail ,AOL, Hotmail, Google Appsâ¦) Easily customize, Include IM &amp; Social profiles, Automatically share your Blog posts, Quotes, News, Bookmarks and moreâ¦
Enhance your personal and business email interactions www.wisestamp.com]]>
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        <![CDATA[<img src="http://cdn.slidesharecdn.com/wisestamp2009-100101021833-phpapp01-thumbnail-2?1262353371" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> WiseStamp  2009
The story of the WiseStamp family-A Graphic Novel.
---
WiseStamp Firefox extension empowers your email signature on any webmail service
(Gmail ,Yahoo Mail ,AOL, Hotmail, Google Appsâ¦) Easily customize, Include IM &amp; Social profiles, Automatically share your Blog posts, Quotes, News, Bookmarks and moreâ¦
Enhance your personal and business email interactions www.wisestamp.com]]>
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      <pubDate>Fri, 01 Jan 2010 08:18:21 GMT</pubDate>
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        <media:description type="plain">WiseStamp  2009
*The story of the WiseStamp family-A Graphic Novel.
---
WiseStamp Firefox extension empowers your email signature on any webmail service
(Gmail ,Yahoo Mail ,AOL, Hotmail, Google Apps&#226;&#8364;&#166;) Easily customize, Include IM &amp;amp; Social profiles, Automatically share your Blog posts, Quotes, News, Bookmarks and more&#226;&#8364;&#166;
Enhance your personal and business email interactions www.wisestamp.com</media:description>
        <media:text type="html">&lt;img src=&quot;http://cdn.slidesharecdn.com/wisestamp2009-100101021833-phpapp01-thumbnail-2?1262353371&quot; alt =&quot;&quot; style=&quot;border:1px solid #C3E6D8;float:right;&quot; /&gt;&lt;br&gt; WiseStamp  2009
*The story of the WiseStamp family-A Graphic Novel.
---
WiseStamp Firefox extension empowers your email signature on any webmail service
(Gmail ,Yahoo Mail ,AOL, Hotmail, Google Apps&#226;&#8364;&#166;) Easily customize, Include IM &amp;amp; Social profiles, Automatically share your Blog posts, Quotes, News, Bookmarks and more&#226;&#8364;&#166;
Enhance your personal and business email interactions www.wisestamp.com</media:text>
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        <![CDATA[<div style="width:425px;text-align:left" id="__ss_2811706"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" href="http://www.slideshare.net/wisestamp/wisestamp-2009-summary-email-signatures-that-works" title="WiseStamp 2009 Summary - Email Signatures that work for you">WiseStamp 2009 Summary - Email Signatures that work for you</a><object style="margin:0px" width="425" height="355"><param name="movie" value="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=wisestamp2009-100101021833-phpapp01&stripped_title=wisestamp-2009-summary-email-signatures-that-works" /><param name="allowFullScreen" value="true"/><param name="allowScriptAccess" value="always"/><embed src="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=wisestamp2009-100101021833-phpapp01&stripped_title=wisestamp-2009-summary-email-signatures-that-works" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="355"></embed></object><div style="font-size:11px;font-family:tahoma,arial;height:26px;padding-top:2px;">View more <a style="text-decoration:underline;" href="http://www.slideshare.net/">presentations</a> from <a style="text-decoration:underline;" href="http://www.slideshare.net/wisestamp">WiseStamp Email Signature</a>.</div></div>]]>
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        <slideshare:views>61</slideshare:views>
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      <title>Voice, Chat, Email... Video?</title>
      <link>http://www.slideshare.net/timpeters/voice-chat-email-video</link>
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        <![CDATA[<img src="http://cdn.slidesharecdn.com/voicechatemailvideo-091230174720-phpapp02-thumbnail-2?1262216847" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> When I first started in this industry a few years ago, one of the first questions that came to mind was the plausibility of outsourced support that featured a live video feed between consumer and agent.

One service delivery model I envisioned at the time had to do with paid search. I thought it would be revolutionary if, as a consumer, you were to scroll over a paid search engine advertisement- and there to assist you was a live person via a video window pop up. This person could invite you into their ecommerce store and could help with placing an order or provide customer service. I had not given this idea much thought recently until the beginning of the month when in the New York Times I discovered that Google was about to begin testing video ads on search results pages. Now this is not a live link to customer service agents, but I would argue it is definitely a step in that direction.

After reading the Times article, I decided to research ‘video support’ further and it turns out there is a formal term for this technology/service: ‘Interactive Voice and Video Response’. CosmoCom, a provider of contact center technology provides a video demonstration of this type of support here.

IVVR is apart of what industry experts are calling Call Center 2.0.

According to Technology Marketing Corporation (TMC) President Rich Tehrani‘video will play a huge part of call center 2.0. Call centers will video-enable themselves to increase the customer service of phone calls. In some cases conversations will be 2-way video enabled in other cases the benefits of having video calls will be so obvious that all call centers will scramble to show their agent’s faces.’

We have seen call centers become contact centers, and service offerings grow from simple phone support to email and live chat assistance options being available; I wonder if IVVR will be the next big step forward, and I look forward to hearing other people’s thoughts on the matter.
- Tim Peters]]>
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        <![CDATA[<img src="http://cdn.slidesharecdn.com/voicechatemailvideo-091230174720-phpapp02-thumbnail-2?1262216847" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> When I first started in this industry a few years ago, one of the first questions that came to mind was the plausibility of outsourced support that featured a live video feed between consumer and agent.

One service delivery model I envisioned at the time had to do with paid search. I thought it would be revolutionary if, as a consumer, you were to scroll over a paid search engine advertisement- and there to assist you was a live person via a video window pop up. This person could invite you into their ecommerce store and could help with placing an order or provide customer service. I had not given this idea much thought recently until the beginning of the month when in the New York Times I discovered that Google was about to begin testing video ads on search results pages. Now this is not a live link to customer service agents, but I would argue it is definitely a step in that direction.

After reading the Times article, I decided to research ‘video support’ further and it turns out there is a formal term for this technology/service: ‘Interactive Voice and Video Response’. CosmoCom, a provider of contact center technology provides a video demonstration of this type of support here.

IVVR is apart of what industry experts are calling Call Center 2.0.

According to Technology Marketing Corporation (TMC) President Rich Tehrani‘video will play a huge part of call center 2.0. Call centers will video-enable themselves to increase the customer service of phone calls. In some cases conversations will be 2-way video enabled in other cases the benefits of having video calls will be so obvious that all call centers will scramble to show their agent’s faces.’

We have seen call centers become contact centers, and service offerings grow from simple phone support to email and live chat assistance options being available; I wonder if IVVR will be the next big step forward, and I look forward to hearing other people’s thoughts on the matter.
- Tim Peters]]>
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      <pubDate>Wed, 30 Dec 2009 23:47:14 GMT</pubDate>
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      <author>timpeters@slideshare.net(timpeters)</author>
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        <media:title>Voice, Chat, Email... Video?</media:title>
        <media:credit>timpeters</media:credit>
        <media:description type="plain">When I first started in this industry a few years ago, one of the first questions that came to mind was the plausibility of outsourced support that featured a live video feed between consumer and agent.

One service delivery model I envisioned at the time had to do with paid search. I thought it would be revolutionary if, as a consumer, you were to scroll over a paid search engine advertisement- and there to assist you was a live person via a video window pop up. This person could invite you into their ecommerce store and could help with placing an order or provide customer service. I had not given this idea much thought recently until the beginning of the month when in the New York Times I discovered that Google was about to begin testing video ads on search results pages. Now this is not a live link to customer service agents, but I would argue it is definitely a step in that direction.

After reading the Times article, I decided to research &#8216;video support&#8217; further and it turns out there is a formal term for this technology/service: &#8216;Interactive Voice and Video Response&#8217;. CosmoCom, a provider of contact center technology provides a video demonstration of this type of support here.

IVVR is apart of what industry experts are calling Call Center 2.0.

According to Technology Marketing Corporation (TMC) President Rich Tehrani&#8216;video will play a huge part of call center 2.0. Call centers will video-enable themselves to increase the customer service of phone calls. In some cases conversations will be 2-way video enabled in other cases the benefits of having video calls will be so obvious that all call centers will scramble to show their agent&#8217;s faces.&#8217;

We have seen call centers become contact centers, and service offerings grow from simple phone support to email and live chat assistance options being available; I wonder if IVVR will be the next big step forward, and I look forward to hearing other people&#8217;s thoughts on the matter.
- Tim Peters</media:description>
        <media:text type="html">&lt;img src=&quot;http://cdn.slidesharecdn.com/voicechatemailvideo-091230174720-phpapp02-thumbnail-2?1262216847&quot; alt =&quot;&quot; style=&quot;border:1px solid #C3E6D8;float:right;&quot; /&gt;&lt;br&gt; When I first started in this industry a few years ago, one of the first questions that came to mind was the plausibility of outsourced support that featured a live video feed between consumer and agent.

One service delivery model I envisioned at the time had to do with paid search. I thought it would be revolutionary if, as a consumer, you were to scroll over a paid search engine advertisement- and there to assist you was a live person via a video window pop up. This person could invite you into their ecommerce store and could help with placing an order or provide customer service. I had not given this idea much thought recently until the beginning of the month when in the New York Times I discovered that Google was about to begin testing video ads on search results pages. Now this is not a live link to customer service agents, but I would argue it is definitely a step in that direction.

After reading the Times article, I decided to research &#8216;video support&#8217; further and it turns out there is a formal term for this technology/service: &#8216;Interactive Voice and Video Response&#8217;. CosmoCom, a provider of contact center technology provides a video demonstration of this type of support here.

IVVR is apart of what industry experts are calling Call Center 2.0.

According to Technology Marketing Corporation (TMC) President Rich Tehrani&#8216;video will play a huge part of call center 2.0. Call centers will video-enable themselves to increase the customer service of phone calls. In some cases conversations will be 2-way video enabled in other cases the benefits of having video calls will be so obvious that all call centers will scramble to show their agent&#8217;s faces.&#8217;

We have seen call centers become contact centers, and service offerings grow from simple phone support to email and live chat assistance options being available; I wonder if IVVR will be the next big step forward, and I look forward to hearing other people&#8217;s thoughts on the matter.
- Tim Peters</media:text>
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        <![CDATA[<div style="width:477px;text-align:left" id="__ss_2803121"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" href="http://www.slideshare.net/timpeters/voice-chat-email-video" title="Voice, Chat, Email... Video?">Voice, Chat, Email... Video?</a><object style="margin:0px" width="477" height="510"><param name="movie" value="http://static.slidesharecdn.com/swf/ssplayerd.swf?doc=voicechatemailvideo-091230174720-phpapp02&stripped_title=voice-chat-email-video" /><param name="allowFullScreen" value="true"/><param name="allowScriptAccess" value="always"/><embed src="http://static.slidesharecdn.com/swf/ssplayerd.swf?doc=voicechatemailvideo-091230174720-phpapp02&stripped_title=voice-chat-email-video" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="477" height="510"></embed></object><div style="font-size:11px;font-family:tahoma,arial;height:26px;padding-top:2px;">View more <a style="text-decoration:underline;" href="http://www.slideshare.net/">documents</a> from <a style="text-decoration:underline;" href="http://www.slideshare.net/timpeters">Tim Peters</a>.</div></div>]]>
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      <title>Namenstage - Einsatzm&#246;glichkeiten f&#252;r das Direktmarketing</title>
      <link>http://www.slideshare.net/Meinert/namenstage-einsatzmglichkeiten-fr-das-direktmarekting</link>
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        <![CDATA[<img src="http://cdn.slidesharecdn.com/maranconntv27achim-091230033248-phpapp02-thumbnail-2?1262166170" alt ="" style="border:1px solid #C3E6D8;float:right;" /><br> Es wird beschrieben, wie der Namenstag in die Kundenkommunikation integriert werden kann (sowohl Online, wie auch Offline) und wie die Umsetzung mit Hilfe einer Datentabelle erfolgen kann]]>
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      <title>Building A Subscriber List - 3 Tips For Building A Responsive Subscriber List</title>
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        <media:description type="plain">This session was delivered by webinar to the ARMA Greater Indianapolis Chapter on 12/16/2009. It provided strategies for reducing the amount of email sent &amp;amp; received, for using email more effectively, and for using alternative tools in place of email. </media:description>
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