from: pambarry 1 year ago

Using Business Intelligence to: 1. Increase revenue per customer 2. Increase number of customers 3. Reduce cost per customer

Tags: business intelligence customer analytics revenue

from: aschlemmer 1 year ago

Vortrag auf der Messe Industrie + Elektronik, Januar 2003

Tags: german customer loyalty kundenbindung internet

from: dreamforce2006 1 year ago

Tags: dreamforce06 dreamforce2006 salesforce salesforce.com

from: marketingfacts 1 year ago

Presentatie over corporate blogging op 25 oktober tijdens Customer First (Brussel) samen met Clo Willaerts, Kris Hoet en Bert Van Wassenhove.

Tags: corporate blogging blogs blogging

from: dreamforce2006 1 year ago

Tags: dreamforce06 dreamforce2006 salesforce salesforce.com

from: bjfogg 1 year ago

These slides are part of a two-week curriculum on web credibility. There is also a step-by-step lesson plan that goes along with this. Contact bjfogg@stanford.edu for more info.

Tags: credibility web trust online design

from: damone 1 year ago

A brief customer service presentation

Tags: presentation design customer service library

from: hazman 1 year ago

Initial Draft Proposal for Project Management on Building Mobil CRM for Insurance Company

Tags: crm project insurance hazman aidil

from: BrandAutopsy 1 year ago

This presentation deck was used in a recent teleconference. The information is from my book, "TRIBAL KNOWLEDGE: Business Wisdom Brewed from the Grounds of Starbucks Corporate Culture." TRIBAL KNOWLEDGE shares some of the principles that have made Starbucks an endearing and enduring brand. I learned this "tribal knowledge" first-hand from my eight-years working deep inside the Starbucks marketing department. More information can be found at www.tribalknowledge.biz. SHORT BIO: John Moore is a former long-time Starbucks marketer and current Marketing Medic with the Brand Autopsy Marketing Practice (www.brandautopsy.com).

Tags: john moore brand autopsy marketing

from: nschock 1 year ago

This is a presentation I gave to my agency to keep us up to speed on the latest in online communication trends. It touches on Web 2.0 design and open source, but focuses mostly on the social web.

Tags: web2.0 google tivo yahoo design

from: pgreenbe 1 year ago

Who do you trust the most...or the least...with your money? Your bank or maybe your insurance company or your financial advisor. The savvier financial services guys know this and are applying best practices and cutting edge innovation in CRM 2.0 to their companies. Check out what the customer is thinking and what the financial services sector is doing here.

Tags: crm customer relationship ma... financial services banking customer-centric

from: pgreenbe 1 year ago

CRM impacts the entire value chain from marketing & sales to inventory management and the supply chain, to human resources and finance. In the customer ecosystem, the EVC needs to run seamlessly for a customer to be happy. Check this out to find out how that works.

Tags: enterprise value chain supply chain demand chain crm customer experience

from: darmano 1 year ago

A brief synopsis of the role of Digital Experience Design within an Agency setting. The teams behind it and the value it provides as we move from message to experience + community

Tags: community digital experience agency design

from: swamicrm 1 year ago

Blogs play an important role in building positive or negative word-of-mouth when it comes to consumers making decisions about brands. Measuring the business impact of blogs is a key area of interest to marketers and this research by IPSOS in Europe provides some great insights into how blogs work to shape customer perceptions and behaviour.

Tags: blogs business roi marketing word-of-mouth

from: vdimitroff 1 year ago

Fundamentals of segmentation: reasons (business case), value and needs, types of segmentation, using segmentation.

Tags: lifetime needs value optimisation marketing

from: vdimitroff 1 year ago

The shortest ever CRM training course - a 2-page 'cheat sheet' for the aspiring Chief Customer Officer :)

Tags: performance measurement technology process operations strategy

from: vdimitroff 1 year ago

A study among the Welsh Call Centre industry (2006) reveals reasons behind staff turnover and factors impacting performance

Tags: employee staff engagement motivation performance

from: vdimitroff 1 year ago

The evolution of customer-centric business concepts and radical trends in CRM practices (and business in general) - in a compact format (right click and use Zoom) - full white paper on my blog http://mediablog.mail2web.com/vdimitroff

Tags: social network network social marketing relationship

from: pastinson 1 year ago

Developed to provide customer service training to Coast Guard members serving at support & logistics units.

Tags: None

from: aspex 1 year ago

Series of quotes relating to customer loyalty and the customer experience.

Tags: satisfaction leadesrhip experience loyalty customer