My Dna Amod Kumar Ias Sitapur E Governance Initiative P3
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My Dna Amod Kumar Ias Sitapur E Governance Initiative P3

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My DNA Amod Kumar IAS Sitapur E-Governance Initiative P3

My DNA Amod Kumar IAS Sitapur E-Governance Initiative P3

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  • The basic concept is borrowed from railway ticketing
  • The stages of e-Governance-1.Games 2.word processing 3.Computerization(MIS) 4.G2C(bill payment, SWK, other services) 5. Accountability and answerability

My Dna Amod Kumar Ias Sitapur E Governance Initiative P3 My Dna Amod Kumar Ias Sitapur E Governance Initiative P3 Presentation Transcript

  • LOKVANI (The Voice of Common Man) An e- effort to empower common man 21 st August, 2007 at UPAA, Lucknow By Amod Kumar Special Secretary I.T., UP Govt.
  • Outline of presentation
    • Relevance of e-Governance for India
    • Demonstration & technical details of Lokvani (WHAT?)
    • 1. Front-end
    • 2. Back-end
    • Administrative details & process of implementation (HOW?)
  • Developed Country by 2020 Our President’s vision
  • India can’t be a Developed Country if It is not e-Governed
  • Why?
  • Large Population
  • Wide Spread Corruption
  • Implementing RTI Act 2005 is impossible without e-Governance.
  • Slow & lethargic beurocracy
  • Long decision time
  • Can we be e-Governed nation?
  • Yes
  • Our Past Successes
    • Bhoomi
    • Railway Reservation System
    • Banks
    • E-Seva
  • Bhoomi
  • Railways
  • Banks
  • Our Role Models
      • Computerized railway reservation system
      • Bhoomi, Karnataka
  • What is Lokvani?
    • Lokvani
    • is
    • an Internet kiosk based G2C interface
    • for
    • providing various information and public grievance redressal in a transparent, accountable and time-bound manner
    • by
    • forging effective Public-Private Partnership (PPP)
  • ? Public Grievance Redressal -Existing System Senior Officers Departmental officers Field level officers/employees Common man
  • Public grievance redressal-Lokvani System Lokvani Server DM office Concerned Department Third Party, Lokvani Kiosk customer
  • Lokvani & RTI Act… Customer Govt. office Lokvani kiosk NIC DM Office Dispute resolution scan Online request request Scanned online copy forwarded Hard copy online online Hard copy
  • Lokvani & Single Window Kenrda customer Govt. office Single Window Kendra request certificate forwarded Certificate issued in time
  • Welcome to LOKVANI…
    • www.sitapur.nic.in/lokvani
  • Typical Lokvani kiosk…
  •  
  • Viability of the Kiosk…
  • Viability of the Kiosk…
  • Viability of the Kiosk…
    • Online court cases, cause lists, judgements
    • Online Electoral Rolls
    • Vehicle Registration, Driving License
    • Payment of electricity bills, phone bills
    • Ration cards and allotment to qotedar.
    • Police thana computerization / networking connectivity
    • Tourist Related information
    • Daily rates of Fruits/ Vegetables/ Grains
    • Online pensioners info. / Installation of IVRS – SMS
    • Parivar register Database (Rural & Urban)
    • All employees Database
    • University/ College info. (Seat Availability, Admission)
    Proposed Services…
    • Health info. (All Hospitals/ Nursing Homes/ Laboratories)
    • Recovery Certificates (R.C.s)
    • Industries info (Durry exporters etc.)
    • Registry of properties
    • Banking Services
    • Drinking Water facilities Database
    • Development from MP/MLA funds
    • Khasra and Jamabandi records
    • SC/ST tracker
    Proposed Services (Contd…)
    • Kiosk operators are partners & motivators
    • Cost saving
    • Taste of convenience , no roll back
    • Public satisfaction
    • Most ignored group, feeling of regaining faith in administration
    Will it Sustain?
    • Easy to replicate
    • Backing of Laws, Rules, G.O.s is required
    • Monitoring from state level
    • Who gets the credit?
    Replicability
  • Strengths of Lokvani…
    • Transparency and accountability to complainant.
    • Complete transparency in all works / schemes / beneficiaries / selection / expenditure etc.
    • Compulsion to come to District / Tehsil Head Quarter avoided.
    • Effective monitoring of all complaints / grievances. Monitoring of performance of district level officers is possible by senior officers at state headquarter.
    • 24X7 services.
    • Easily replicable
    • Job creation in rural areas
    • Bridging the digital divide
  • Uniqueness of Lokvani
    • First successful zero support based PPP model for kiosks in the country
    • Profit and competition can overcome power shortage , illiteracy , poverty, adverse socio-political conditions, lack of professional work culture
    • 90000 rural people using it in just one district
    • Going beyond just provision of services to make the govt. accountable and giving the citizen the right to answer
  • Achievements…
    • About 95,000 complaints registered and 90000 disposed off in about 30 months.
    • First successful e-Governance project in Uttar Pradesh
    • First District in country to provide On line Land records on Internet in Hindi.
    • Government of UP has come out with a G.O. to implement Lokvani in all Districts of U.P
  • Awards…
    • Dataquest e- gov Champion Award-2006
    • Winner of Golden Icon Award at National e-governance Conference-2006
    • Won special mention (second place) in Public Administration category at Stockholm Challenge Awards 2006.
  • Issues…
    • Quality vs. Quantity
    • Replicability
    • Sustainability
    • People meeting personally on Janata Diwas, Janmilan etc.
    • State Level Monitoring
    • Search
  • How we did it…? Registration, training and agreement with already running computer centers/ cyber cafes in the district on a fixed fee (Rs. 1000) Nov.2004 Establishment of a registered society “LOKVANI, SITAPUR” at district level. Oct.2004 Plugging the loopholes and designing a new system in consultation with all District level officers. Sept.-Oct. 2004 Studies of Similar initiatives in Dhar(M.P) and Jhalawar (Rajasthan). Sept. 2004
  • How we did it Contd. Single window kendra (SWK) opened RTI use through Lokvani Nov.2005 March2006 IVRS Introduced Jun.2005 On Line Tenders Jun.2005 Status of Arm Licenses Jun.2005 Muster Rolls May.2005 dashboard added Apr.2005 Land Records on Lokvani Feb.2005 brought on internet Feb.2005 Weekly monitoring of performance Jan.2005
  • Lessons Learnt…
    • Better copy than reinvent the wheel
    • Seeing is believing
    • Team spirit (giving credit/appreciation/freedom)
    • Best is the enemy of good
    • Failure is the pillar of success
    • Socializing helps
    • No subsidies
    • No need to be a technocrat
    • PPP is must for sustainability
    • Strategy (calculated moves)
    • Use of media and politicians
    • No limit to achievement, if no desire for credit
  • Role Model
  • Our Vision
  • Challenges of e-Governance in U.P
      • Computerization seen more as a publicity tool, a fashion than for any real purpose. Hence no people’s support for it.
      • Mindset of Government employees (fear of losing extra income).
      • More efforts for G2G than G2C, leading to no perceptible benefits to common people.
      • Infrastructure, power, and communication problems
      • Education, illiteracy
  • How?
  • e-Governance:Components of Success % Luck % Change management % Business Process Reengineering % Technology
  • Whether you like it or not, you have no choice but to implement e-Governance. The only choice you have is to choose your favorite dish from a big menu…….
  • Some dishes….
    • Police
    • Court work
    • R.C.s computerization
    • Integrated land management system
    • Monitoring of officers (MIS)
    • Unique citizen id
    • Election (GIS)
    • RTI
    • Blocks
    • Items of e-Seva
    • Birth to death approach
    • Garib Jaan ke humko na tum bhula dena,
    • Tumhi ne dard diya hai tumhi dawa dena
    Thank You
  • Contact Details
    • Amod Kumar
    • Special Secretary I.T., UP Govt.
    • [email_address] ,
    • 0522-2238294, 9452076839
    • A.P.Singh
    • DIO, NIC Sitapur
    • [email_address] , [email_address]
    • 05862-242250, 9415184409