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Employee engagement
Employee engagement
Employee engagement
Employee engagement
Employee engagement
Employee engagement
Employee engagement
Employee engagement
Employee engagement
Employee engagement
Employee engagement
Employee engagement
Employee engagement
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Employee engagement

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Transcript

  • 1. Employee engagement
    Talvi Kaja
    EP1
  • 2. Introduction
    What is Employee engagement?
    Key drivers
    “Putting the Service-Profit Chain to Work” and it’s model
    Managers and employee engagement
  • 3. Employee engagement – what is it?
    The Conference Board - “Employee Engagement, A Review of Current Research and Its implication”
    12 studies in 2002-2006
    Different definitions and 26 key drivers of engagement
  • 4. Definition
    Employee emgagement is a heightened emotional connection that an employee feels for his or her organization, that influences him or her to exert greater discretionary effort to his or her work.
  • 5. Key drivers
    Trust and integrity
    Nature of the job
    Line of sight between employee performance and company performance
    Career growth opportunities
  • 6. Key drivers
    5. Pride about the company
    6. Coworkers/team members
    7. Employee development
    8. Relationship with one’s manager
  • 7. Employee engagement is a big deal
    Retention
    Turnover
    Productivity
    Customer service
    Loyalty
  • 8. The Service-Profit Chain model
    Employee Satisfaction Employee Retention
    Service Value Employee Productivity
    Customer Satisfaction Customer Loyalty
    Profitability Growth
  • 9. Engaged employees create loyal customers who in turn create bigger profit
    The first priority –
    the people who work for the companies
    customers
    shareholders
    Low level of EE = profit
    Operating margin
    Above average level of EE = profit
    operating margin
  • 10. Managers and EE
  • 11. Conclusion
    EE has many definitions.
    There are 8 main key drivers.
    EE is NOT just a trendy concept.
    EE creates loyal customers who in turn create bigger profits.
    Management behaviour has effect on EE.
  • 12. Thank you for your attention!
    Questions?
  • 13. Articles were from:
    http://www.management-issues.com/2007/3/8/opinion/employee-engagement-what-exactly-is-it.asp
    http://www.management-issues.com/2006/5/25/opinion/employee-engagement-the-what-why-and-how.asp
    http://www.management-issues.com/2006/11/9/research/managers-critical-to-employee-engagement.asp

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