Employee engagement<br />Talvi Kaja<br />EP1<br />
Introduction<br />What is Employee engagement?<br />Key drivers<br />“Putting the Service-Profit Chain to Work” and it’s m...
Employee engagement – what is it?<br />The Conference Board - “Employee Engagement, A Review of Current Research and Its i...
Definition<br />Employee emgagement is a heightened emotional connection that an employee feels for his or her organizatio...
Key drivers<br />Trust and integrity<br />Nature of the job<br />Line of sight between employee performance and company pe...
Key drivers<br />5. Pride about the company<br />6. Coworkers/team members<br />7. Employee development<br />8. Relationsh...
Employee engagement is a big deal<br />Retention<br />		Turnover<br />			Productivity<br />				Customer service<br />					...
The Service-Profit Chain model<br />Employee Satisfaction  	Employee Retention <br />		    Service Value         Employee ...
Engaged employees create loyal customers who in turn create bigger profit<br />The first priority –<br /> the people who w...
Managers and EE<br />
Conclusion<br />EE has many definitions.<br />There are 8 main key drivers.<br />EE is NOT just a trendy concept.<br />EE ...
Thank you for your attention!<br />			Questions?<br />
Articles were from:<br />http://www.management-issues.com/2007/3/8/opinion/employee-engagement-what-exactly-is-it.asp<br /...
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Employee engagement

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Employee engagement

  1. 1. Employee engagement<br />Talvi Kaja<br />EP1<br />
  2. 2. Introduction<br />What is Employee engagement?<br />Key drivers<br />“Putting the Service-Profit Chain to Work” and it’s model<br />Managers and employee engagement<br />
  3. 3. Employee engagement – what is it?<br />The Conference Board - “Employee Engagement, A Review of Current Research and Its implication”<br />12 studies in 2002-2006<br />Different definitions and 26 key drivers of engagement<br />
  4. 4. Definition<br />Employee emgagement is a heightened emotional connection that an employee feels for his or her organization, that influences him or her to exert greater discretionary effort to his or her work.<br />
  5. 5. Key drivers<br />Trust and integrity<br />Nature of the job<br />Line of sight between employee performance and company performance<br />Career growth opportunities<br />
  6. 6. Key drivers<br />5. Pride about the company<br />6. Coworkers/team members<br />7. Employee development<br />8. Relationship with one’s manager<br />
  7. 7. Employee engagement is a big deal<br />Retention<br /> Turnover<br /> Productivity<br /> Customer service<br /> Loyalty<br />
  8. 8. The Service-Profit Chain model<br />Employee Satisfaction Employee Retention <br /> Service Value Employee Productivity <br />Customer Satisfaction Customer Loyalty <br /> Profitability Growth<br />
  9. 9. Engaged employees create loyal customers who in turn create bigger profit<br />The first priority –<br /> the people who work for the companies<br />customers<br />shareholders<br />Low level of EE = profit<br /> Operating margin<br />Above average level of EE = profit<br /> operating margin <br />
  10. 10. Managers and EE<br />
  11. 11. Conclusion<br />EE has many definitions.<br />There are 8 main key drivers.<br />EE is NOT just a trendy concept.<br />EE creates loyal customers who in turn create bigger profits.<br />Management behaviour has effect on EE.<br />
  12. 12. Thank you for your attention!<br /> Questions?<br />
  13. 13. Articles were from:<br />http://www.management-issues.com/2007/3/8/opinion/employee-engagement-what-exactly-is-it.asp<br />http://www.management-issues.com/2006/5/25/opinion/employee-engagement-the-what-why-and-how.asp<br />http://www.management-issues.com/2006/11/9/research/managers-critical-to-employee-engagement.asp<br />

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