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Ranganathan S
                   Executive Coach & Corporate Mentor
                   SymIndia Training & Consultancy Pvt...
Agenda

               What is Crucial Conversation (CC)?

               Strategies for Managing CC
               Demo o...
Building Block


                   Accept
                   Status          Challenge
                    Quo




      ...
Statutory Warning!!

               Role‐plays are usually exaggerated to 
               con e a message
               c...
Key Thought Pattern



                   FEAR                   CAUTION




             Key Concepts ‐ Tact
            ...
Lagaan
                            rength




                                         3                4
                ...
Key Process Step



                           PREPARATION




             Algorithm – Preparation
               Identif...
Algorithm – Hostile Situation
               Stick Around

               Ask Permission and then Shoot

               Ex...
eMotions                 ☺
                                 Weak              Strong

                                    ...
Summary

               What is Crucial Conversation (CC)?

               Strategies for Managing CC
               Demo ...
Ranganathan S
                   Executive Coach & Corporate Mentor
                   SymIndia Training & Consultancy Pvt...
Ranganathan S
                   Executive Coach & Corporate Mentor
                   SymIndia Training & Consultancy Pvt...
Ranganathan S
                                                                                    Executive Coach & Corpor...
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Tech Ed 2009 Managing Crucial Conversations

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Transcript of "Tech Ed 2009 Managing Crucial Conversations"

  1. 1. Ranganathan S Executive Coach & Corporate Mentor SymIndia Training & Consultancy Pvt. Ltd. Email: ranga@symindia.com Cell: +91‐98450 21702 www.symindia.com 1
  2. 2. Agenda What is Crucial Conversation (CC)? Strategies for Managing CC Demo of CC Role‐plays and Analysis Role plays and Analysis Specific Tips for Managing CC Crucial Conversations No Tact Opposing Views Avoid Choose to Have Crucial Conversations Tactful High Stakes Strong Emotions www.symindia.com 2
  3. 3. Building Block Accept Status Challenge Quo Back to India B k t I di www.symindia.com 3
  4. 4. Statutory Warning!! Role‐plays are usually exaggerated to  con e a message convey a message Both Personal and Professional contexts  are used Pls don’t get stuck to the situation itself;  Focus on the Learning Role‐play  – Back to India Malu and Sanath live in the US with their  t hild two young children Sanath wants to settle down in the US Malu wants to relocate to India for good Sanath and Malu are in a Conversation www.symindia.com 4
  5. 5. Key Thought Pattern FEAR CAUTION Key Concepts ‐ Tact Identify Common Ground Have relentless focus on Objectives Avoid expressing disagreements Acknowledge key opposite points Avoid “digs” www.symindia.com 5
  6. 6. Lagaan rength 3 4 Open Growth Zone Zone ationship Str 1 2 Death Nail Stagnation Rela Zone Zone Conversation Outcome www.symindia.com 6
  7. 7. Key Process Step PREPARATION Algorithm – Preparation Identify Key Stake‐holders Identify Top‐3 Concerns for Each Key Stake‐holder Make an Interaction Plan Identify the Roles Set Specific Objectives and Time Choose the Right Medium/Mode Get the Sequence Right Review Objectives Again Review Objectives Again Structure Ideas for Each Step of the Interaction Plan Practice Delivery of Opening and Closing www.symindia.com 7
  8. 8. Algorithm – Hostile Situation Stick Around Ask Permission and then Shoot Express Ownership to Common Objectives Ignore Provoking Statements Balance Data and Emotion  B l D dE i Seek Feedback Key Concepts “Feelings”  Feelings Emotions Ego Esteem www.symindia.com 8
  9. 9. eMotions ☺ Weak Strong P i Passion Calm Positive Excitement + Comfort Patience Love Pride Frustration g Anger ve Negativ Indifference Fear - Disappointment Vengeance Guilt (*) Value Conflicts Cost Cutting C t C tti www.symindia.com 9
  10. 10. Summary What is Crucial Conversation (CC)? Strategies for Managing CC Demo of CC Role‐plays and Analysis Role plays and Analysis Specific Tips for Managing CC Questions and Answers We will take ALL questions at We will take ALL questions at  the End of the Day FULL SESSION Chits are being Distributed At the End Pass it on to our Volunteers Help us to Structure the  Responses www.symindia.com 10
  11. 11. Ranganathan S Executive Coach & Corporate Mentor SymIndia Training & Consultancy Pvt. Ltd. Email: ranga@symindia.com Cell: +91‐98450 21702 www.symindia.com 11
  12. 12. Ranganathan S Executive Coach & Corporate Mentor SymIndia Training & Consultancy Pvt. Ltd. Email: ranga@symindia.com Cell: +91‐98450 21702 Ranganathan S Executive Coach & Corporate Mentor SymIndia Training & Consultancy Pvt. Ltd. Email: ranga@symindia.com Cell: +91‐98450 21702 www.symindia.com 12
  13. 13. Ranganathan S Executive Coach & Corporate Mentor SymIndia Training & Consultancy Pvt. Ltd. Email: ranga@symindia.com Cell: +91‐98450 21702 © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation.  Because Microsoft must respond to changing market conditions, it should  not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.  MICROSOFT MAKES NO WARRANTIES, EXPRESS,  IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. www.symindia.com 13

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