chacha is free mobile answers service, which leverages human guides to
provide answers, for free, to any question, anytime, anywhere.
Features and User benefits of chacha
1.don't need a web enabled phone.
2.We can ask any Questions... at any time and any where. All it takes is a mobile
3.Once you registered chacha website then you can see the existing question and
answer from chacha website.
4.Chacha is 24 X 7 basics , so any time we can ask question through mobile.
5.ChaCha is free for us to use. We don't need pay money for chacha.
6.A search engine to find exactly what you're looking for without sifting through millions
7.Real-time human intelligence enables you to communicate in detail about the precise
information you are seeking.
8.Intelligent search results from people who are knowledgeable about the
very thing you are looking for.
Advantage for Business
1. Business is going to reach for more number of users.
2.Through Ads The business is going to reach.
➢ when we send question to chacha ,Your answer will be send back to you
within text message parameters of 160 characters.
➢ mobile customers simply text 242242 or call 1-800-2-ChaCha (1-800-224-2242)
on their mobile phones, ask their questions and receive concise, relevant answers via
Four Guides are there in chacha.If doesn't exist the question in database , that
question goes to Guides. The guides answer for that question.
➢ Transcriber- listen to questions recorded by customers who call into
1-800-2ChaCha then convert the recorded message into text form so that
Generalists and Specialists can answer them
➢ Expeditor-Expeditors categorize questions, convert them into standard form, provide
direct responses for certain question types, and also make sure that an answer
doesn't already exist for that question.
➢ Generalist-The purposes of a Generalist, "the original and basic ChaCha Guide role,"
are to: determine what the customer's question is, find an answer to the question
using the internet, format the answer into a text message, and add "magic" to the
answer which gives it a human quality.
➢ specialist-They have all of the same purposes as a Generalist but they sign up for
specific categories of questions based on their interest in and knowledge of those
Work Flow Diagram:
VOICE CALL OR TEXT Format into standard DB
CLIENT TRANSCRIBER form
Store new results to
Specialists in specified Solve by web search or transfer to
sender Chacha hits
Select path and generate HTML
Note : Cheshire II tool is a search engine
Cheshire II :
➢ Off line processing
➢ On line Processing:
➢ Probabilistic algorithm:
Check in the random manner and give exact answer by ranking
➢ Shortest path algorithm:
Find the nearest path or node and give the results.
1.Consumer asks chacha a questions
2.consumer receives the conformation message here;
3.Chacha sent answer to consumer mobile
4.chacha sent feedback message to consumer mobile:
MORE INFORMATION MAIL TO: RSJEYAKUMAR@GMAIL.COM