Introduction toManagement of Information Systems(MIS)
Outline• Management of Information Technology & Systems• Data, Information, Knowledge• Data, Information, Knowledge and Oc...
Information Systems   Why Do People Need Information?       Individuals - Entertainment and enlightenment       Busines...
Data, Information,                and Systems   Data vs. Information       Data            A “given,” or fact; a number...
Data, Information,                     and Systems   Data Manipulation       Example: customer survey            Readin...
Data, Information,                        and Systems    Generating Information         Computer-based ISs take data as ...
Data, Information,                    and Systems   Information in Context     Figure 1.2 Characteristics of useful infor...
Data, Information,                  and Systems   What Is a System?       System: A set of components that work together...
Data, Information,                  and SystemsFigure 1.3 Several subsystems make up this corporate accounting system.
Data, Information,                     and Systems   Information and Managers       Systems thinking            Creates...
Data, Information,               and SystemsFigure 1.5 Qualities of humans and computers that contribute to synergy
Data, Information,                     and Systems   The Benefits of Human-Computer Synergy       Synergy            Wh...
Data, Information,             and SystemsFigure 1.6 Components of an information system
Data, Information,                   and Systems   The Four Stages of Data Processing       Input: Data is collected and...
Why Study IS?   Information Systems Careers       Systems analyst, specialist in enterprise resource planning (ERP), dat...
Ethical and Societal Issues                      The Not-So-Bright Side   Consumer Privacy       Organizations collect (...
Ethical and Societal Issues                              The Not-So-Bright Side   Freedom of Speech       IT increases o...
1. Data,                        • Relationships – simple just in textbooks 2. Information,3. Knowledge                   ...
In plain English,•we often do not differentiate betweendata,    information and knowledge,simply calling it all “informati...
Data, Information, Knowledge and Occupations• Where the primary focus of job is.            Clerks                        ...
_Concept of Information Technology (IT)• What do we mean by "IT"? Any tool for manipulating data, information   - electron...
Concept of Information System (IS, system)         Information Technology (IT)                (Computers, Other)          ...
Brainstorm          E   Putting on Information System Lenses              • What is the frequent (or important) task      ...
Management of Information Technology & Systems• Management of information technology (IT) and information systems  (IS, sy...
Management of Information Technology & Systems                  • MIS is about managing IT/IS to accomplish               ...
Management Topics , Information Systems, and CasesMapping intoOur TeachingCases:       • Electronic Commerce (Buying & sel...
Putting MIS Themes Together                               Professionals,                             Clerks, Managers     ...
Warning : Ethical and Societal               Issues                      The Not-So-Bright Side   Consumer Privacy      ...
Ethical and Societal Issues                              The Not-So-Bright Side   Freedom of Speech       IT increases o...
Questions ?              30 of 12
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Introductiont to is_and_mis

  1. 1. Introduction toManagement of Information Systems(MIS)
  2. 2. Outline• Management of Information Technology & Systems• Data, Information, Knowledge• Data, Information, Knowledge and Occupations• Information Technology and Information System• Putting on Information System Lenses• Management Topics, Information Systems, and Cases• Organization-Systems Trajectory at Mead-Westvaco 2 of 12
  3. 3. Information Systems Why Do People Need Information?  Individuals - Entertainment and enlightenment  Businesses - Decision making, problem solving and control
  4. 4. Data, Information, and Systems Data vs. Information  Data  A “given,” or fact; a number, a statement, or a picture  Represents something in the real world  The raw materials in the production of information  Information  Data that have meaning within a context  Data in relationships  Data after manipulation
  5. 5. Data, Information, and Systems Data Manipulation  Example: customer survey  Reading through data collected from a customer survey with questions in various categories would be time-consuming and not very helpful.  When manipulated, the surveys may provide useful information.
  6. 6. Data, Information, and Systems Generating Information  Computer-based ISs take data as raw material, process it, and produce information as output. Figure 1.1 Input-process-output
  7. 7. Data, Information, and Systems Information in Context Figure 1.2 Characteristics of useful information
  8. 8. Data, Information, and Systems What Is a System?  System: A set of components that work together to achieve a common goal  Subsystem: One part of a system where the products of more than one system are combined to reach an ultimate goal  Closed system: Stand-alone system that has no contact with other systems  Open system: System that interfaces with other systems
  9. 9. Data, Information, and SystemsFigure 1.3 Several subsystems make up this corporate accounting system.
  10. 10. Data, Information, and Systems Information and Managers  Systems thinking  Creates a framework for problem solving and decision making.  Keeps managers focused on overall goals and operations of business.
  11. 11. Data, Information, and SystemsFigure 1.5 Qualities of humans and computers that contribute to synergy
  12. 12. Data, Information, and Systems The Benefits of Human-Computer Synergy  Synergy  When combined resources produce output that exceeds the sum of the outputs of the same resources employed separately  Allows human thought to be translated into efficient processing of large amounts of data
  13. 13. Data, Information, and SystemsFigure 1.6 Components of an information system
  14. 14. Data, Information, and Systems The Four Stages of Data Processing  Input: Data is collected and entered into computer.  Data processing: Data is manipulated into information using mathematical, statistical, and other tools.  Output: Information is displayed or presented.  Storage: Data and information are maintained for later use.
  15. 15. Why Study IS? Information Systems Careers  Systems analyst, specialist in enterprise resource planning (ERP), database administrator, telecommunications specialist, consulting, etc. Knowledge Workers  Managers and non-managers  Employers seek computer-literate professionals who know how to use information technology. Computer Literacy Replacing Traditional Literacy  Key to full participation in western society
  16. 16. Ethical and Societal Issues The Not-So-Bright Side Consumer Privacy  Organizations collect (and sometimes sell) huge amounts of data on individuals. Employee Privacy  IT supports remote monitoring of employees, violating privacy and creating stress.
  17. 17. Ethical and Societal Issues The Not-So-Bright Side Freedom of Speech  IT increases opportunities for pornography, hate speech, intellectual property crime, an d other intrusions; prevention may abridge free speech. IT Professionalism  No mandatory or enforced code of ethics for IT professionals--unlike other professions. Social Inequality  Less than 20% of the world’s population have ever used a PC; less than 3% have Internet access.
  18. 18. 1. Data, • Relationships – simple just in textbooks 2. Information,3. Knowledge Data Domain of (Letters, numbers, graphics… Technology Representing reality and knowledge) Knowledge Information (Complex cognitive entity; (Data understood, cause-effect theories, meaning) vocabularies/conceptual maps, know-how, experience) Domain of Human Brain • Knowledge is also embedded in computer software! (e.g., math operations in Excel, procedures in Accounting IS, decision trees in Expert Systems) More…
  19. 19. In plain English,•we often do not differentiate betweendata, information and knowledge,simply calling it all “information”.
  20. 20. Data, Information, Knowledge and Occupations• Where the primary focus of job is. Clerks Professionals Managers
  21. 21. _Concept of Information Technology (IT)• What do we mean by "IT"? Any tool for manipulating data, information - electronic: computer software and hardware - our focus - paper: documents, filing techniques… - still there, gradually transformed into electronic
  22. 22. Concept of Information System (IS, system) Information Technology (IT) (Computers, Other) Information • Data (organized, System (IS) Use meaningful) Procedures • Representations of Supports Knowledge Use Information, Users Knowledge (Organizational members: ----------------- Managers, Professionals, Clerks) Task, Business Perform on Process • In plain English, we often do not differentiate between data, information and knowledge, simply calling it all “information”. • We often use term “technology” to refer to either IT or IS. 22 of 12
  23. 23. Brainstorm E Putting on Information System Lenses • What is the frequent (or important) task or process you work on? • What information is part of your work? • How is this information supported by technology? • Is something missing in your information/technology? . First part of Analytical Process addressed 23 of 12
  24. 24. Management of Information Technology & Systems• Management of information technology (IT) and information systems (IS, systems) is similar to “Management Information Systems” (MIS): Utilizing IT/IS and information these support to solve business problems and support organizational performance. More… 24 of 12
  25. 25. Management of Information Technology & Systems • MIS is about managing IT/IS to accomplish - Strategic goals (organizational effectiveness), and - Operational objectives (efficiency/productivity in daily operations)• Two levels of analysis: - IT/IS as asset, “strategic weapon”, “nervous system” (strategic level) vs. tool, commodity (operational level) 25 of 12
  26. 26. Management Topics , Information Systems, and CasesMapping intoOur TeachingCases: • Electronic Commerce (Buying & selling via Internet), Demand pull; Sales & manufacturing systems innovation and integration, Supply chain systems innovation • Knowledge management, communication, hierarchy “demise”; Communication and Document management systems innovation • Efficiency & effectiveness driven organizational change, Teamwork, internal/external process improvement, any time/space-operations; groupware, distributed systems, computer networks, enterprise systems, transaction processing/reporting systems 26 of 12
  27. 27. Putting MIS Themes Together Professionals, Clerks, Managers Adopt, Use Provide System Requirements IT (Computer Software & Hardware) Task, Productivity? Process System Data --- Design & Development (organized, meaningful) Infor- Strategy Design & mation Accomplishment? Build Procedures ofVendors Handling IT and Data IS Dept. • Define strategic and operational targets, and role of technology • Manage people, work, time and money in system use, development, and adoption Managers: • Evaluate relationships b/w Users--System and System--Organizational Performance 27 of 12
  28. 28. Warning : Ethical and Societal Issues The Not-So-Bright Side Consumer Privacy  Organizations collect (and sometimes sell) huge amounts of data on individuals. Employee Privacy  IT supports remote monitoring of employees, violating privacy and creating stress.
  29. 29. Ethical and Societal Issues The Not-So-Bright Side Freedom of Speech  IT increases opportunities for pornography, hate speech, intellectual property crime, an d other intrusions; prevention may abridge free speech. IT Professionalism  No mandatory or enforced code of ethics for IT professionals--unlike other professions. Social Inequality  Less than 20% of the world’s population have ever used a PC; less than 3% have Internet access.
  30. 30. Questions ? 30 of 12

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