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Tech genius
 

Tech genius

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Louise Hutson, Weston College

Louise Hutson, Weston College

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    Tech genius Tech genius Presentation Transcript

    • The inspiration…
    • The aims• Genuinely useful workexperience for our HEComputing Students• Dedicated, accessibleI.T. support “by studentsfor students”• A LibraryPlus databaseto log commontechnical faults andqueries and identifytraining needs.
    • The method• 3 teams of 4-5 HEComputing studentsworking 1 shift per week• Shifts coincided with coursework experience hours(Mon, Tues, Thurs 1.30pmto 5pm)• Each team chose their own‘team leader’ to allocatetasks and produce a weekly‘manager’s report’• Helpdesk was free ofcharge. Service agreementwas signed by ‘customers’
    • The Marketing• Project launched on thefirst Open Evening of thenew academic year• Marketed like a businessfranchise• Advertised on „Moodle‟• Branded „hoodies‟ and t-shirts were worn by allHelpdesk „staff‟• Promotional items; pens,pencils, memory sticks allfeaturing the Tech Genius„brand‟• Flyers featured customertestimonials and reviews• Local news releases• Branded promotionalwebsite
    • News release: http://www.westonsupermarepeople.co.uk“Tech Genius students set up Weston College Helpdesk”
    • The challenges• CRB checks needed for allHelpdesk staff• College insurance criteriaprevented work onHardware problems• Would students trust otherstudents with their I.T.queries?• Customer service issues andboundaries
    • The outcomes
    • The winning software!
    • The winning website from the course ‘marketing’module (as chosen by our Marketing Dept.)Tech Genius technical support was also offered via email,Moodle and Second Life…
    • louise.hutson@weston.ac.ukwww.excellencegateway.org.uk/casestudies