Formal letters have several parts:
•The Heading: your address and the date (on the right)
•The Address of the Person you are writing to (left)
•Salutation:(indented) and with comma
Dear Sir/Madam (you don't know the name of the person)
Dear Mr/Mrs/Ms +surname of the person
•Introduction: Why you are writing the letter.
•The Body: (2-4 paragraphs) that should contain the relevant
information behind the writing of the letter
(complaints, justifications,acceptance of invitation,
•Conclusion: The final paragraph (suggested
action to be taken, closing remarks, express
•The end of the letter:
Yours faithfully: You don't know the name of the
Yours sincerely: You do know the name
•Your signature with your full name written under
Letters of complaint.
in connection with
I am writing
to complain about
I feel I must
I want to express my strong
we can sort out amicably
this situation will not occur again
the matter will be resolved
this matter will receive your
I would be
you would (send me a refund)
a refund/full refund
I insist you replace (........) at once
I hope I will not be forced to take further action
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