Problem solving skills


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Problem solving skills

  1. 1. WELCOME TO PROBLEM SOLVING SKILLS Thanks for the opportunity 1
  2. 2. The first commandment: problem solve
  3. 3. The number one rated success characteristics from our business leaders is the ability to solve problems, especially in a crisis. Business success depends on being the person who remains constructive when the going gets tough. They see that there is always a way through, even when those around you have given up. The thinking associated with a ‘can do’ attitude and a number of creative problem solving techniques.
  4. 4. Be creative mean: Having an element of newness, being relevant, at least to you the one who creates the solution. By problem mean: Any situation which presents as a challenge, offers an opportunity or is a concern to you. Devising ways to answer or to meet or satisfy the problem or adapting yourself to a situation or adapting the solution to you. Creative problem solving is a process, is a method, a system for approaching a problem in an imaginative way resulting in effective action. By solving mean:
  5. 5. Problem-solving necessities Four areas to practice that will increase you and your teams ability to problem solve: 1. Your attitude and thinking style; 2. Your ability to be creative; 3. Facilitating your team; 4. Establishing a creative environment.
  6. 6. A sentence completion assessment of problems <ul><li>My biggest problem is </li></ul><ul><li>I’m quite concerned about </li></ul><ul><li>Something I do that gives me trouble is </li></ul><ul><li>Something I fail to do that gets me into trouble is </li></ul><ul><li>A social setting I find most trouble some is </li></ul><ul><li>The most frequent negative feelings in my life are </li></ul><ul><li>These negative feelings take place when </li></ul>
  7. 7. <ul><li>The person I have most trouble with is </li></ul><ul><li>What I find most troublesome in this relationship is </li></ul><ul><li>Life would be better if </li></ul><ul><li>Working life would be better if </li></ul><ul><li>I don’t cope very well with </li></ul><ul><li>I get anxious when </li></ul><ul><li>I’m afraid of </li></ul><ul><li>I wish I </li></ul><ul><li>I wish I hadn’t </li></ul><ul><li>What others dislike about me is </li></ul><ul><li>What I don’t seem to handle well is </li></ul>
  8. 8. Useful thinking Less effective thinking Faulty thinking I’m so nervous. I’ve blown it! Don’t get anxious You’ll blow it. I am usually calm and confident – I can cope with it. I was a total failure-everyone will think I’m an idiot. I wasn’t a total failure, may be next time.. Most of it was okay; I’ll know what to do next time. I didn’t get anything I wanted. I’ll never do any better. I didn’t get all I wanted, I should have done better. I didn’t get everything I wanted, but I did it and that’s really positive. I’m making progress.
  9. 9. Ways to overcome all or nothing thinking <ul><li>Mistakes are unimportant – recovery is key. </li></ul><ul><li>Life is rarely black and white, but almost always shades of gray. Practice thinking grays. </li></ul><ul><li>You can have fun without winning at all costs, Start doing things for the hell of it, not to be the best around. </li></ul><ul><li>Relax and tolerate ambiguity. </li></ul>
  10. 10. Become a reality thinker Reality thinking Evidence <ul><li>What evidence is there to support your thoughts? </li></ul><ul><li>What evidence is there to contradict them? </li></ul>Alternative interpretations <ul><li>How might someone else react in this situation? </li></ul><ul><li>How would you advice someone else in this situation? </li></ul><ul><li>What evidence is there now to support alternatives? </li></ul>
  11. 11. EFFECT <ul><li>What is your goal in the problem situation? </li></ul><ul><li>Does the negative interpretation help or hinder achieving the goal? </li></ul><ul><li>What effect would believing an alternative have? </li></ul>
  12. 12. Ways to stop ignoring the positive <ul><li>Ask yourself, is this situation all bad or are there some positive aspects which could be worked upon? </li></ul><ul><li>If your sense of humour is based on putdowns and negatives, work hard to find an alternative. It might be clever, but ultimately it upsets and undermines. </li></ul><ul><li>There are positives in almost any situation, even the most challenging. Often this is only in retrospect, but they are there nonetheless. </li></ul><ul><li>Try some outcome thinking. Focus on the result. </li></ul>
  13. 13. Ways to stop predicting the future negatively <ul><li>Identify the words and phrases which start you on the path of visualising depressing outcomes. </li></ul><ul><li>Stop these automatic thoughts as far up the chain as possible. </li></ul><ul><li>Replace them with alternative thoughts using reality thinking with coping language. </li></ul><ul><li>Follow this thinking chain till a more positive prediction of the future comes to mind. </li></ul><ul><li>Visualize success. </li></ul>
  14. 14. List all potential goals Choose what to focus on Gather data Highlight the important Mindmap all the issues Select key issues Brainstorm ideas Select the promising Pluses, potentials, and concerns Choose best fit solutions Draw up a plan for all actions Choose people and set dates C Check goals R Research facts E Examine issues A Acquire ideas T Test solutions E Enable actions CREATE – The problem solving process
  15. 15. Thank you very much for providing me this opportunity Wish you good day!!!