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Making earth little softerEarthsoft Foundation of GuidanceEdge-Aggressive-Reliable-Trust-Honesty-Soft-Obedient-Fun-Transpa...
Making earth little softerEarthsoft Foundation of Guidance (EFG) has uploaded followingpresentations at http://myefg.in/do...
Making earth little softer• Organisation• Quality• Quality management• Quality Assurance• Quality Control• Processes• Case...
Making earth little softerStrategic Quality Planning
Making earth little softerStrategic Quality PlanningVision DevelopmentThrough QualityInnovationsVision DevelopmentThrough ...
Making earth little softerExpected Services to achieve quality
Making earth little softerExpected Services to achieve quality
Making earth little softerHow..delivery mechanism
Making earth little softerHow..delivery mechanism
Making earth little softerSimple things…governance
Making earth little softerSimple things…governance
Making earth little softerCheers- delegate & motivateHow to delegate effectivelyChoose Resource based on track record & po...
Making earth little softerCheers- delegate & motivateHow to motivate the teamQuestionmotivationUnderstand reasons liking o...
Making earth little softerCreate Project Plan (1)QAPM / Tech LeadPrepare Project Plan•Scope Management Plan•Risk Managemen...
Making earth little softerCreate Project Plan (1)QAPM / Tech LeadJoint reviewed with AVP / DM and QA – Considering Deliver...
Making earth little softerZoomed on QMP (2)QAPM / Tech LeadPrepare QMP•Prepare Plan• Identify review artifacts• Review met...
Making earth little softerZoomed on QMP (2)QAPM / Tech LeadPrepare QMP•Test Plan for UT and SI•Test Coverage•Test Types ( ...
Making earth little softerReview of QMP Plan (3)QAPM / Tech LeadPrepare QMP Plan Review of QMP PlanJoint Review by AVP / D...
Making earth little softerReview of QMP Plan (3)QAPM / Tech LeadSend the QMP plan andchanged schedule to Customerfor revie...
Making earth little softerQM Plan Changes (4)QAPM / Tech LeadChanges suggested by theproject team & customerReview changes...
Making earth little softerUT / SI Bug Result AnalysisQA Tech Lead(Reviewer)PM DevelopmentTeamAnalyze the bug Data at prede...
Making earth little softerAVP / DMMonitoring of Review StatusQAPM / Tech LeadConduct reviews as per the planConduct root c...
Making earth little softerReview ExecutionConduct reviews as per planDecide the priority and plan for fixing each reviewco...
Making earth little softerConsultingConsulting TestTest ExecutionExecution Diagnose existing Software Testing process De...
Making earth little softerPerformance Measurement• Could be derived from AUN-QA internationalstandards• Other measurements...
Making earth little softerQuality Action Plan• Self Assessment Process to achieve AUN-QAaccreditation• Follow up on specif...
Making earth little softerStaff Engagement• Departmental Team/committee• Negotiation/Feedback from individual staff
Making earth little softerTop 5 items to achieve Q• Quality drive across organisation- Ownership &first time right drive c...
Making earth little softerTop 5 items to achieve Q• Establishing quality framework (measurement,analysis, preventive & cor...
Making earth little softerQ1 Q2 Q3 Q4Focus on BasicProject Mgmt, RiskMgmt. & CustomerMgmtImplementing thelearning & bestwa...
Making earth little softerThank You
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3 earthsoft-strategic quality management in software organidation

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"Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career
guidance and for Professionals for soft skills enhancements. I am working on speading , sharing
knowledge; experience globally.It has uploaded important presentations at http://myefg.in/downloads.aspx.
Also https://dl.dropbox.com/u/83265908/Links-events.xls has links for all ppt files.

Read http://tl.gd/jm1gh5

Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct
free training/ workshop seeking help of existing platforms like rotary,etc
Kindly spread to your friends.Thank you!
- Earthsoft Foundation of Guidance
Let us make earth little softer..
Quality management, Assurance and control..
"

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Transcript of "3 earthsoft-strategic quality management in software organidation"

  1. 1. Making earth little softerEarthsoft Foundation of GuidanceEdge-Aggressive-Reliable-Trust-Honesty-Soft-Obedient-Fun-Transparent
  2. 2. Making earth little softerEarthsoft Foundation of Guidance (EFG) has uploaded followingpresentations at http://myefg.in/downloads.aspxBe mentor using your education, knowledge & experience tocontribute for a social cause & do conduct free training seekinghelp of existing platforms. Kindly share with your friends•Motivation for higher study, Planning for study, Educationguidance, Career guidance, Career available after SSC & HSC•Personality development – 3 files•How to prepare resume, Tips to attend interview successfully•Religion related –To understand basic religion, Do & Don’t tips•Health related - Be vegetarian, Be healthy, Manage health•Corporate - Project management, Assertiveness, Ownership,Effective communication, Leadership, Be entrepreneur•Finance - To avoid speculation in stock market•Social - Women empowerment, Choosing life partner, conflictresolution, stop ragging, stop alcohol, snakebite treatmentAbout us
  3. 3. Making earth little softer• Organisation• Quality• Quality management• Quality Assurance• Quality Control• Processes• Case studies experience• Strategic Quality PlanningIndex
  4. 4. Making earth little softerStrategic Quality Planning
  5. 5. Making earth little softerStrategic Quality PlanningVision DevelopmentThrough QualityInnovationsVision DevelopmentThrough QualityInnovationsCorporateStrategiesCorporateStrategiesQuality StrategyDevelopmentQuality StrategyDevelopmentQuality PerformanceObjectivesQuality PerformanceObjectivesPerformanceMeasurementPerformanceMeasurementQuality ActionPlansQuality ActionPlansKeyStakeholders’FeedbackKeyStakeholders’FeedbackQuality InitiativesIdentifiedQuality InitiativesIdentifiedStaffEngagementStaffEngagementBenchmarking(e.g. AUN-QA)Benchmarking(e.g. AUN-QA)AlignmentAlignment
  6. 6. Making earth little softerExpected Services to achieve quality
  7. 7. Making earth little softerExpected Services to achieve quality
  8. 8. Making earth little softerHow..delivery mechanism
  9. 9. Making earth little softerHow..delivery mechanism
  10. 10. Making earth little softerSimple things…governance
  11. 11. Making earth little softerSimple things…governance
  12. 12. Making earth little softerCheers- delegate & motivateHow to delegate effectivelyChoose Resource based on track record & potentialCommunicateclearlyCommunicate expectations clearly, exact natureof the tasks, Avoid ignoranceSet realistictargetsUnderstand potential, capability, experience &energy while setting the tasksMonitorprogressIndicate clear milestone, define % completion inagreement, check list to declare the completionof the tasks, seek inputs on daily basisGet & givefeedbackSeek updates on performance, check the results,ask the supervisor & give feedback setting /reminding the expectationsEncourageaccountabilityEncourage commitment & time from teammembers to complete the tasks as planned; tocover up if lagging, challenge their ownership
  13. 13. Making earth little softerCheers- delegate & motivateHow to motivate the teamQuestionmotivationUnderstand reasons liking of challenges, status ofthe assignment, recognition, salary, security &stability. Understand liking & disliking & act; demandhigh standards of them & encourage hard work,think something new always.Recognizegood workCredit members for the tasks well done, be specificon compliment,Steer them Understand the resistance to change, get theagreement sharing the cons of the old system,support while establishing the changeEncouragechangeSelect employee who dares & like the change,Support & guide to take more, share success storySet upappraisalsAppraise regularly, focus on hard facts & quantify.,set up measurement
  14. 14. Making earth little softerCreate Project Plan (1)QAPM / Tech LeadPrepare Project Plan•Scope Management Plan•Risk Management Plan•Quality Management Plan(QMP)•Measurement and metricsplan•Communication PlanReview of Project PlanTo be conducted on the basisof the review checklists foreach plan. QA reviewemphasis coverage of all themandatory process steps, useof standard templates,•Estimate the efforts, resourcerequirement and add theproject tasks to create theproject schedule, Review to ensurescheduling best practicesfollowed, for example creationof milestones, allocation ofresources for all tasks,overloading of resources etc .
  15. 15. Making earth little softerCreate Project Plan (1)QAPM / Tech LeadJoint reviewed with AVP / DM and QA – Considering Deliveryand Quality PerspectiveFix the Review CommentsDocument Review comments•Fix all review comments andsend for re -reviewVerification by QASend to the Customer forreview and approvalBaseline Project Plan & makechanges in the project schedule•Fix all review commentsShare and discuss the planwith the team
  16. 16. Making earth little softerZoomed on QMP (2)QAPM / Tech LeadPrepare QMP•Prepare Plan• Identify review artifacts• Review methodology,• Review coverage• Review reporting – ReportingTemplates readiness• Review Metrics• Events & Triggers for reviewanalysis by QA, e.g. Phaseend, Module completion,Milestone achievement ordefects crossing thresholdlevelReview QMP•Review Plan• Readiness of Artifacts• Is review methodologymentioned clearly - aretools, templates andchecklists identified ?• Is the review coveragesufficient• Review reporting• Review Metrics – Are thetargets as per expectations?• Does the project schedulereflect the review tasks?
  17. 17. Making earth little softerZoomed on QMP (2)QAPM / Tech LeadPrepare QMP•Test Plan for UT and SI•Test Coverage•Test Types ( UT, SI )•Black Box – White Box•Automation – Junit•Test case specificationtemplates•Test data•Test Metrics•Events and Triggers forreview analysis by QAReview QMP•Test Plan for UT and SI•Is test coverage mentioned?•Testing types with pre & postcondition of each phase?•Is the black box and white boxtesting defined?•Are test metrics valuesdefined? Are they consistentwith the Organization PCB?•Are the test data reportingtemplates identified?•Is the test completion criteriamentioned ?
  18. 18. Making earth little softerReview of QMP Plan (3)QAPM / Tech LeadPrepare QMP Plan Review of QMP PlanJoint Review by AVP / DM and QAFix the Review CommentsIncorporate Review commentsFix review comments & verifyVerification by QAFix all review commentsAnalyze the impact on projectschedule / efforts and changethe project schedule
  19. 19. Making earth little softerReview of QMP Plan (3)QAPM / Tech LeadSend the QMP plan andchanged schedule to Customerfor review and approvalFix Review CommentsBaseline QM Plan . Share anddiscuss the plan with the teamFix the Review CommentsJoint Review of Schedule by AVP / DM and QA
  20. 20. Making earth little softerQM Plan Changes (4)QAPM / Tech LeadChanges suggested by theproject team & customerReview changes• Is there any impact on QualityManagement because ofchange of scope?• Are the changes clashing withthe execution dates?• Are the review tasks andReview plan documentproperly updated?Send the plan for ReviewConduct Impact Analysis andchange the plan accordinglyFollow the Review process
  21. 21. Making earth little softerUT / SI Bug Result AnalysisQA Tech Lead(Reviewer)PM DevelopmentTeamAnalyze the bug Data at predefined intervalPhase end, Module completion, MilestoneConduct Root cause analysis for the UT / SI bugs. Conducta brainstorming session to identify root cause.Share RCA with development team. Conduct training.. Identify high priority(high impact + high occurrence) causes, take preventive actions.Conduct Analysis in next cycle& assess the impact of the preventive actions.Share the finding with team, If impact falling short of expectations - understandthe root cases - Identify further actions with the team to improve the situationRepeat this step during the project lifecycleCompare the results of each phase with the QualityMeasurement targets e.g. defect density per unit,productivity, Prepare a status report. In case of deviationfrom the target numbers analyze the causes and initiatepreventive actions. Prepare a report to be submitted to thesenior management and to CustomerCreator of theArtifacts
  22. 22. Making earth little softerAVP / DMMonitoring of Review StatusQAPM / Tech LeadConduct reviews as per the planConduct root cause analysis. Identify actions to avoid thecauses.Identify the details on the reasons of delay. Identify root causes for the delayIn case of schedule slippage identifyactions to recover the delayMake changes in the QM PlanSend QMP & project schedule tocustomer for review / approvalFix review commentsShare & discuss the modifiedplan with the team & CustomerUpdate project scheduleManage changes in the review plan as per ‘QMP Changes’procedureConfirm action implementationReview the impact of theactions taken in the nextmonitoring cycleProvide a report oneffectiveness of the actions
  23. 23. Making earth little softerReview ExecutionConduct reviews as per planDecide the priority and plan for fixing each reviewcomment and assign each review comment toresources to make modifications . Make requiredchanges in the project schedule, if required ( in casemore number of comments than expected)Add Review data in PM-Apps on Reviews conductedand Review defectsCreate Review Status ReportQA Tech Lead (Reviewer)PMCreator of theArtifactsCreate artifactslike DD or TestcasesModify artifactsas per thereviewcommentsChange status ofreview commentsin PM-AppsVerify the changes andclose the Reviewcomment in PM-AppsMonitor closure of review comments as per the plan– Take corrective actions if deviation is identified
  24. 24. Making earth little softerConsultingConsulting TestTest ExecutionExecution Diagnose existing Software Testing process Define and Pilot effective Verification &Validation Process for the Organization Streamline & Institutionalize V&V process Capturing existing test casesin their current form(Reusability) Manual/ Automated Testing Strategize and Plan Testing activities atorganization level Strategize and Plan Testing activities atProject level Functional (Black box/ UserAcceptance) Testing Integration, System Testing Training (Testing Process, AutomationTools) Develop in-house testing competency Regression Testing Performance/Load/StressTesting Defects metrics Collection and Analysis Publication of Defect data Analysis Defect Prevention ReusabilityPortfolio of services
  25. 25. Making earth little softerPerformance Measurement• Could be derived from AUN-QA internationalstandards• Other measurements that are important for thedepartments in achieving its qualityperformance objectives
  26. 26. Making earth little softerQuality Action Plan• Self Assessment Process to achieve AUN-QAaccreditation• Follow up on specific areas ( administrative andacademic) that need improvements• Monitoring and evaluation of progress
  27. 27. Making earth little softerStaff Engagement• Departmental Team/committee• Negotiation/Feedback from individual staff
  28. 28. Making earth little softerTop 5 items to achieve Q• Quality drive across organisation- Ownership &first time right drive culture• Reviews – Proposal reviews by DM, process formarking completion of the tasks using check list,Special attention for understanding/confirmingthe requirements; Brainstorming sessions,reviews of RA & DD & SI test cases (PL), Selfreview for LLD, Code, Unit test cases, testingfor developers, audits of these phases;Framework for communication
  29. 29. Making earth little softerTop 5 items to achieve Q• Establishing quality framework (measurement,analysis, preventive & corrective measures,tracking & closure and audits)• Project Cost Estimation & proposal• Software Planning, Tracking & Scheduling• Requirements Management• Development, reviews & testing• HR & RMG framework & Project Structure –Assigning DM/AVP for each projects & teamingwith Account managers & OSC; Education ofPM & resources• Governance- To be scalable
  30. 30. Making earth little softerQ1 Q2 Q3 Q4Focus on BasicProject Mgmt, RiskMgmt. & CustomerMgmtImplementing thelearning & bestwaysDefine Org. wideProcesses &Review / ControlAwareness,Training & Pilots(SST, Sales,PMPL)StrengthenDelivery Mgmt,QMG, TMG, & &coordinationGovernance &coordinationContinualImprovementStringentImplementationof Processes &best practicesReorganize andStrengthen Talent& skilled resourcesQuality Delivery Road MapPredictable,Repeatable,Reliable Defined,Managed,OptimisedQuality ScheduleCustomerSatisfactionSuccessfullyComplete CurrentProjects & getstability inDelivery Org.ImproveRepeatability /Reliability inDeliveryOrganization
  31. 31. Making earth little softerThank You
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